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Need help...Getting Kicked Off the Internet and games when phone rings!

Jame22 165 January 9, 2009 at 07:38 PM
I have a problem with what I think is my router. I am always getting kicked off the internet when the phone rings! I am using a laptop now, and if someone calls, the internet signal is lost and disconnects. It will reconnect some time after answering the phone (or if the phone stops ringing). I also have the same problem if I am playing PS3 online. Also, if I am on an online game and the phone rings, 95% of the time I get a "connection interrupted" screen. Sometimes I can get back on after a delay, or the game will timeout and I have to wait and start a new game.

I have cable internet, and am using a Buffalo Airstation router - wireless g. I don't know much about routers, but I would think it isn't sending out a strong enough connection.
If it is the router, what would be a depenable one to purchase that isn't too expensive -- one that would run 2 gaming systems and a laptop at the same time with no problems -- or am I completely off and just have another issue? I was looking at the Netgear Wireless N that I believe is on sale somewhere, but I thought I would check here first.

Any help would be appreciated....got to hurry and finish this before the phone rings!
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#2
Need more info. Are you using a wireless connection + cordless phone? If so, it is probably a case of your phone causing interference with your wireless signal. 2.4ghz cordless phones (check your phone or base, it should tell you what frequency it uses) operate on the same frequency as most wifi connections. Some phones allow you to set them to operate on a specific "channel" (a specific, narrow portion of the radio spectrum). If you can set your wifi to use one "channel" and your phone another, you may be OK. Otherwise you may want to look into a 5.8ghz phone (though there are some reports that the base to handset communication operates on the 2.4ghz spectrum on some of these phones), or a newer cordless which uses "Dect 6.0" technology, which is a fancy new label which basically just designates a different part of the radio spectrum, currently not used by any wifi standard. Also, using an older 900mhz cordless phone should solve your issue as well.
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#3
is your phone service through your isp (voip)?
are you using cordless phones?
is it only wireless devices getting booted?
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#4
Holy crap. I have the same issue.

What type of cordless phone do you have? and how close is the closest handset to the router?
Try changing the channels on your phone and the router. They may be very close.

(my wrt300n disconnects when my panasonic cordless phone rings, only problem is that the router is 2.4ghz while the phone is 5.4ghz)
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#5
I'm 80% sure that your problem is you dont have a filter on your phones.
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#6
Quote from 1WingedAngel View Post :
I'm 80% sure that your problem is you dont have a filter on your phones.
that would be a good path if he were using dsl but he said he is using cable internet... that is why i was trying to figure out if he is using voip, if so then that may be the issue
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#7
Quote from MarkBett View Post :
that would be a good path if he were using dsl but he said he is using cable internet... that is why i was trying to figure out if he is using voip, if so then that may be the issue
agree, i once had problems with dsl, then i reconnected the filters and no more problems when the phone rang.
but still had problems and then i found out the there was a problem with the main line.

try using a wired connection, if you dont have problems when the phone rings, then change your wifi frequency
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#8
Sounds like a cordless phone + wireless router interference. I had that problem when my parents got a new 2.4Ghz cordless phone, so I made them change it to avoid the internet dropping.
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#9
Find a phone that uses a cord and hook it up. Disconnect all the other phones.
Have someone call you and see if your internet gets disconnected.
That oughta cut the troubleshooting in half.
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#10
Thanks for the replies. Hopefully my answers will help you help me!

Are you using a wireless connection + cordless phone?

The router is wired to a modem to our main computer. I have Comcast cable (using cable internet), and I also have the Comcast phone service through the computer -- one of those cable, internet, and phone specials. I also have one wired phone, and a 5.8 ghz Vtech cordless phone system.

is your phone service through your isp (voip)?
are you using cordless phones?
is it only wireless devices getting booted?


Since I have comcast phone service thru the computer, I guess the answer to the first question is yes (?), and the wireless computers and the gaming system (PS3) are the ones getting booted. The cordless phone I use has one main base with two other cordless phones.

I have tried filters, but they do not seem to work at all. (Probably because I am using cable?)
I have never wired direct into the router to see if that helps. The game system is in another room, and my wife would kill me if I ran a wire through the house. Everything will pick up a great signal, but when that phone rings, chances are I am getting kicked. The main computer never loses conncection...just the laptops and the PS3. (also tried an Xbox and it will get a connection interrupted deal).

At any one time during the week, the main computer is always on, up to 2 laptops will be used, and the PS3 at the same time. I have thought that too many items were trying to pull a signal from the router, causing the issue.

Find a phone that uses a cord and hook it up. Disconnect all the other phones.
Have someone call you and see if your internet gets disconnected.
That oughta cut the troubleshooting in half.


I just tried this. Called the house using my cell, and this laptop did not get booted. I think my son is playing PS3, and my wife is on the main computer right now at the same time. I didn't hear my son being disgruntled, so I am assuming he didn't get kicked.

Thanks for your input so far...I truly appreciate it!
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#11
Wow. You do have the same problem I do. Try moving your cordless phones further away. I think they "ring" on the 2ghz spectrum, but "talk" on the 5ghz spectrum.
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#12
Quote from fyu View Post :
Wow. You do have the same problem I do. Try moving your cordless phones further away. I think they "ring" on the 2ghz spectrum, but "talk" on the 5ghz spectrum.
And if that doesn't work, it sounds like it's time for a new phone. See my post above for what to look for.
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#13
I wouldn't think the wireless aspect of phone/wifi is causing any interference BUT I would be extremely suspicious of the fact that you also have VoiP/phone through the same provider as your cable. If it were DSL then I'd look into the filters, but since it's not - I don't really know what kind of setup the comcast phone is - but that's certainly where the problem lies.
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#14
since you have voip, there is a possibility the problem is bandwidth.... unplug your phones so they wont ring and cause interference then call yourself and see if you can reproduce the problem. if not then plug in a corded phone and do the same. if the problem happens with in either of the two above situations, call comcast and have them fix the problem. if it doesnt then the problem is all yours....
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#15
Quote from MarkBett View Post :
since you have voip, there is a possibility the problem is bandwidth.... unplug your phones so they wont ring and cause interference then call yourself and see if you can reproduce the problem. if not then plug in a corded phone and do the same. if the problem happens with in either of the two above situations, call comcast and have them fix the problem. if it doesnt then the problem is all yours....
I unplugged the cordless phones today and called my house, and I didn't get kicked off. I didn't unplug the one corded phone I have, because I figured since the main computer never loses connection, the problem has to be somewhere between the router/cordless phones.

Should I look into the DECT phones? I take it it isn't the router at all....what a frustrating problem!
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