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American Eagle Jeans Lifetime GUARANTEE

Microtubule 2,089 February 5, 2009 at 11:14 AM in Clothing, Shoes & Accessories
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I don't know if most people are aware of this but American Eagle has a lifetime guarantee on all their jeans. Most people don't realize this and just keep on buying new AE jeans everytime their pair wears out or rips. My sister used to work at an AE and this is how I heard about it. I have brought back old pairs that had rips in them and also ones that have had the bottoms of them ripped from walking on them. When you bring them in just tell them you would like to exchange these under their lifetime warranty program and they shouldn't have a problem with it. Last time I brought a pair in they told me since they were so old they couldn't exchange for the same style but could allow me any pair that was $29.95 and under for the exchange.

EDIT: Try calling your local store and asking for a manager first to verify they will take your jeans before you waste your time/gas driving to the mall to only get shot down.
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13 Comments

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NYC/Queens deal seeker
895 Reputation
#2
really? that's cool.
didn't know. Thank
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#3
I'll be hitting this up.
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#4
link to some source?
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#5
Awesome news. Will verify at my mall store this weekend.
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#6
any proof?
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L10: Grand Master
2,089 Reputation
Original Poster
#7
Quote from Ambulars View Post :
any proof?
Only proof I have is myself. My sister was a former employee of AE and confirmed this at both stores she worked at.

Quote from yodudedudeyo View Post :
link to some source?
I can't find a source online but you can call your AE store to confirm. I haven't been to an AE that hasn't allowed me to take advantage of their lifetime warranty
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Lord Baron of Sealand
5,513 Reputation
Pro
#8
I'm definitely going to use this -- my jeans without rips ended up with rips. If I wanted rips I would've bought them that way! laugh out loud

But really, I was getting tired of that pair and would love to swap 'em for a new one Smilie
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Lord Baron of Sealand
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#9
I'd be wary of this, as much as I want it to work.. did some looking around online about it, and it seems VERY hit or miss, and that THEY determine what a "lifetime" is, unfortunately. I'm actually going to go ahead and call on this one, try to contact my local store manager and explain the situation before wasting my time and going down there. Hopefully it'll work though, thanks OP!
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#10
Will find out tomorrow at the Mall with DD
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L10: Grand Master
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Original Poster
#11
Quote from wizard7926 View Post :
I'd be wary of this, as much as I want it to work.. did some looking around online about it, and it seems VERY hit or miss, and that THEY determine what a "lifetime" is, unfortunately. I'm actually going to go ahead and call on this one, try to contact my local store manager and explain the situation before wasting my time and going down there. Hopefully it'll work though, thanks OP!
Yah I wouldn't waste my time going there if you are just gonna get shot down. If you call try asking for a manager first and verify what their name is so when you go in and they deny you tell them whats her/his face told me you would accept them.
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#12
Thanks, it worked for me in SF. My jeans that I bought in May 2008 got torn and the manager allowed me to exchange for a new pair, and I paid the difference in price after showing my receipt. They had the $30 jean sale and my exchange was worth $20, so I paid $10.
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L10: Grand Master
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Original Poster
#13
Quote from youseeberkeley View Post :
Thanks, it worked for me in SF. My jeans that I bought in May 2008 got torn and the manager allowed me to exchange for a new pair, and I paid the difference in price after showing my receipt. They had the $30 jean sale and my exchange was worth $20, so I paid $10.
Glad it helped ya out Smilie
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#14
I hope this is true. My sister works at AE so 1/2 my wardrobe ends up coming from there due to here very nice staff discount Smilie I'll have her check this lifetime jean guarantee thing out tmw.
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