Sprint SERO phone upgrade help

awesome deal. emailed ecare last night and got the credit this morning

this is what i needed. Thanks t-bob. i emailed this morning and got a response 2 hours later. They could not give me credit towards a phone but credited my bill. Also on my old sero plan I had the $10 fee for nights starting at 6pm waived and a loyal customer discount percentage taken off each month but they said they could not do those since the "codes" weren't in the system anymore. everything else checks out.

Sprint has completed a modification(s) to your account. Please take a minute to carefully review this confirmation:


Confirmation no.: Rep Id: Date/Time: Sep 15, 2009
Modification(s): On 09/15/2009, an adjustment in the amount of $70.00 was made to your account

Thanks T-Bob and repped. I just received my $70 credit for re-upping my $30 SERO plan. No bill for 2 months!

I'm going to hold off on a new phone. I'm interested in the Touch Pro2, but it's still too expensive out of pocket (before rebate). I'm going to hold off and see what other phones work with SERO.

Anyone else have luck with the pick 3? I'm a bit nervous calling Sprint to have them monkey with my SERO plan.

Will "Sprint's Any Mobile" work on Sero? And has anyone been able to keep the loyalty discount?

Quote from am2k : Will "Sprint's Any Mobile" work on Sero? And has anyone been able to keep the loyalty discount?

From what I have been reading "Any Mobile" does not applies to SERO Plans. It sucks but we still have a great plan.

How do you get a loyalty discount? - Is that a perk that you have to call after or before renewal?

Quote from Blade107 : From what I have been reading "Any Mobile" does not applies to SERO Plans. It sucks but we still have a great plan. How do you get a loyalty discount? - Is that a perk that you have to call after or before renewal?

It was a perk i had on my old sero plan 2+ years ago. Anyways after renewing my sero plan yesterday I could not get the loyalty discount since the "codes" are not in the system anymore so therefore "they don't offer it".

Quote from am2k : It was a perk i had on my old sero plan 2+ years ago. Anyways after renewing my sero plan yesterday I could not get the loyalty discount since the "codes" are not in the system anymore so therefore "they don't offer it".

When I renewed online, my 15% corporate discount stuck.

Worked to perfection. Got $70 service credit, $150 on new phone, and pick3.

Thanks t-bob. You are repped.

Hey, I just tried it yesterday and got this as a response:
"As per the promotional offer we offer one time $70.00 credit to those Sprint customers whose agreement has been already satisfied and want to renew the agreement for next two years. Agreement of the line will satisfy on October 07, 2009. So, after October 07, 2009 you can renew the agreement for next two years and can get one time credit of $70.00 as per the promotional offer. I have added the supportive notes on your account regarding this."

That date is when my full 2 year contract is up, According to Sprint's website, I can already get the $150 discount on new phones since August. Does this mean I'll just have to wait it out for the full 2 years?

Quote from tripredagus : Hey, I just tried it yesterday and got this as a response: "As per the promotional offer we offer one time $70.00 credit to those Sprint customers whose agreement has been already satisfied and want to renew the agreement for next two years. Agreement of the line will satisfy on October 07, 2009. So, after October 07, 2009 you can renew the agreement for next two years and can get one time credit of $70.00 as per the promotional offer. I have added the supportive notes on your account regarding this." That date is when my full 2 year contract is up, According to Sprint's website, I can already get the $150 discount on new phones since August. Does this mean I'll just have to wait it out for the full 2 years?

I would wait till october 7th, first get $70 credit. Then new phone ( $150 off).

Quote from PeelTheDeal : I would wait till october 7th, first get $70 credit. Then new phone ( $150 off).

I agree, they are offering to pay you $70 to keep using your old phone for 3 more weeks. Seems like a good deal to me!

Quote from cpnqn : Most of UT is sketchy service on network at best- at least it was 2 years ago on vacation.

There is an easy fix for this, just go to Texas A&M....

Quote from t-bob : <snip> 1. . . . $70 service credit. . . . 2. . . .get your new phone. <snip> 3. . . ."pick 3." <snip>

I got my Pick 3 last month. The first time I called, they cheerfully added it but it didn't show up on my account. I called again and the rep cheerfully put it on again, made some other "fix" to my plan (don't know, don't really care at this point ), and proceeded to add Pick 2. Not a big deal for me since Google Voice is the only one I really use.

Late last night, I followed your instructions and emailed ecare. This morning, I had an affirmative response and the $70 credit is already applied. My bill for October is -$34 something!

I'm still using my old 755p. My account still shows that I'm eligible for the $150 upgrade.



t-bob, I was more-or-less familiar with everything in your post, but your clear instructions made the process incredibly easy. Thanks for taking the time to do that! Reps.