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Sprint SERO phone upgrade help

dst1 1,216 February 18, 2009 at 10:34 PM More Sprint Deals
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My SERO 500 plan expires in two weeks. I want to renew my plan but upgrade to a smart phone. I am thinking about the Palm Treo 800. However, in reading through some of the threads here it seems that some of the phone upgrades require you to switch plans. My main goal is to keep SERO. Does anybody know what smart phones I can upgrade to without losing SERO?
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Last Edited by GRISHNAKH November 30, 2011 at 07:06 PM
Steps to getting both the $70 contract renewal credit plus ordering a new phone. These steps worked for me twice as of 2010-04-24 on the new upgraded Sprint web site:

Assuming you've been on SERO for 2 years, you can get a $70 service credit for renewing your contract for another two years.

To do so, log into your sprint account at www.sprint.com

Go to the support page and select the Email link on the right.

Select Plans, Features and Services from the first drop down in the contact form.

Select Plan Inquiries from the second drop down.

In the text field, say something like:

“I heard that there is a $70 service credit available if I renew my plan for another term. I am interested in having this credit applied to my account. Thank you.”

Now you have to wait up to a couple days for them to send you an email. If all goes well, you should get a response back saying that the credit is available and they have applied it to your account. You should see the credit on your account when you log in to your sprint account (if you get an email saying you can get the $70 credit OR a new phone credit, wait a week or so and try contacting them again through the email support link)

Now that you have the credit, you can upgrade your phone. Since you have been on Sprint for two years, you qualify for a $150 credit toward the purchase of a new phone.

To order the phone, go here:

http://delivery.sprint.com/m/p/nxt/epc/epclanding.asp

In the fields, enter this info:

Russ.S.Mcguire@sprint.com and his CID of 383

After logging in using Russ’ info (he is a VP or something at Sprint), go to www.sprint.com and log into your real sprint account.

You should see your current phone shown with a green “i” over it. Over toward the right you should see the words “I want to…”. Point at the “I want to” and select “Get a new phone” from the menu that pops up.

From here, you should be taken to the phones page and be allowed to purchase a new phone without it telling that you need to change plans (make sure you do your research and select a phone that will work on SERO otherwise you will not be able to activate the phone once you receive it).

-------------------------------------------
Sprint will buy back your old phone if you decide or don't want to hastle with selling it. They offered me $44.17 for my 3 year old touch. Brings my final cost to $85(+tx) They pay for shipping your old phone back.

https://secure2.sprintbuyback.com/consumer/



From post #82:

OK, I am going to help out all of you old SERO users to renew your contract and come out as good as you can. You will need to follow this tutorial in the proper order to get everything to work the way it should. I have four old SERO $30 plans and this worked for me.

1. At 22 months you are eligible to renew your contract. When you are eligible, login to your account at sprint.com and click on the "contact us" link at the top right of the page in the black bar. If you get a security warning about the content being delivered securely, choose No. Click on the "Email us" link and choose No if you get the security warning again. Search for something like "renew contract" and if you get the security warning, choose No. Now you should finally be at the web form to submit an email to Sprint ecare. For topic select "Plans, features, and services" and for subtopic select "Plan inquires." In the text box say that you have heard that there is a $70 service credit available for renewing your contract and you would like to take advantage of that. Put your real email address in the box and then submit email. Wait for a day or so for a response and if they offer the service credit, then just reply to the email that you accept. Not everyone is eligible for the service credit so you might not get it, but worth a try.

2. After the sevice credit issue is resolved one way or the other then you can get your new phone. Don't try to get the phone before the service credit because the credit MUST come first. Go to http://delivery.sprint.com/m/p/sprint/epc/epclanding.asp and use the employee address for Russ.S.Mcguire@sprint.com and his CID of 383. Don't worry about using his info, he is a VP or something and put the info on the web for people to use. If you don't beleive me, just google it. Now you can shop for phones. Pick any one that you want except the Palm Pre or the Instinct, they won't work with SERO. Blackberrys can work with SERO, but if you need my help with renewing, then you aren't ready for the hassle of a Blackberry on SERO. Once you have picked a phone, then choose the upgrade/replace option and you will be asked for your regular login you use to access your Sprint.com account. Go ahead and login and you will be asked to indicate which line you want to upgrade. Now you are in business and never have to talk to anyone. You should get free activation and free overnight shipping, sweet!

3. After your new phone arrives and you are looking for someone to call, dial *2 to get customer service. As you go through the prompts, choose "cancel service." Don't worry, you aren't really going to cancel, this just gets you to the retentions department. Before you call, figure out three phone numbers you call a lot, that aren't Sprint numbers. When you get retention and they ask you what you are calling about, say a friend (me!) told you about a feature they offer called "pick 3." They might ask you if you are thinking about canceling, so say yes you are thinking about it. They will then ask you for the three numbers. Once they add the numbers you will free unlimited calling to those numbers. If they offer it with a monthly fee, just say no thanks and hang up. Try again another time.

EDIT: pick 3 is no longer offered by Sprint, so don't bother with step 3

If you got through all this, you should now have a new 2 year SERO contract, a new phone of your choice at new subscriber pricing, a $70 credit on your account, and a new pick 3 option giving you a bunch of extra minutes. Good luck!

Android on SERO
Rumor Confirmed - Android phones will be available for SERO 10/1
http://slickdeals.net/forums/showthread.php?t=2136974



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#1441
Quote from thisisnuts View Post :
Cost per month is about right. I was hoping to stay with Sprint and see what options are available now. I know a lot of the SERO customers are holding out like I am. But eventually the phone (a900) will fail. So now I have to consider the next level if I stay with Sprint. I was looking a Russ Mcuire's blog, and it seems that I still may be able to get them to convert back to the SERO Fair & Flexible Plan before converting to SERO-P, if I decide to. But if I'm not mistaken, I'll lose the employee discount and the 6pm N&W. The question I have is of the current phones available on SER-P, are any capable of tethering like the a900. Or has Sprint made it difficult to do that now. The Optimus S and Marquee looked good and I see that the Optimus is still listed on Sprint site (at one point I know it was free with renewal) . But I wasn't sure if either of those phones could be tethered without Sprint tracking use.
On a side note, if the Marquee is suppose to be newer than the Optimus S, why is the Marquee not available from Sprint anymore. Or at least that's what I understand.
The Marquee has been gone for quite some time now.

As you can't do better than 3G in your area of service and you feel you need to remain on Sprint here is how I see your options.

Stay on current $30 plan and still tether all involve used phones. -
Get another a900, TP2 , Q9c. etc.

At $40 SeroP same dealing with used.
The Marquee and Arrive can do wireless tether and I assume the Optimus S. The Android phones will need to be rooted to tether and the Arrive can tether if you load an alternate ROM. I use an Arrive and I find it to be a great phone.

At $50 SeroP
Might not make $ense unless you want a newer Android 4G phone since I think you said you have no 4g or LTE. There are a number of the Android phones that you can root to enable tethering if you are into that sort of thing. I know I was using a couple of Epic 4Gs
before switching to the Arrives. Saved me money by going down to the $40 plan from $50.


So all the under $50 plans involve using discontinued phones. Some just recent like the Arrive. That may not be an issue with you since you have held on to that a900 so long.
You definitely will loose your discount though. I don't see the loss of 6pm N/Ws a big deal with the added feature of any wireless to wireless of the SeroP plans.

Regarding tethering - I don't recall anyone saying it was detected by Sprint.

There may be better options but I just pulled this off real quick thinking about your current situation.
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#1442
Quote from SirLinux View Post :
The Marquee has been gone for quite some time now.

As you can't do better than 3G in your area of service and you feel you need to remain on Sprint here is how I see your options.

Stay on current $30 plan and still tether all involve used phones. -
Get another a900, TP2 , Q9c. etc.

At $40 SeroP same dealing with used.
The Marquee and Arrive can do wireless tether and I assume the Optimus S. The Android phones will need to be rooted to tether and the Arrive can tether if you load an alternate ROM. I use an Arrive and I find it to be a great phone.

At $50 SeroP
Might not make $ense unless you want a newer Android 4G phone since I think you said you have no 4g or LTE. There are a number of the Android phones that you can root to enable tethering if you are into that sort of thing. I know I was using a couple of Epic 4Gs
before switching to the Arrives. Saved me money by going down to the $40 plan from $50.


So all the under $50 plans involve using discontinued phones. Some just recent like the Arrive. That may not be an issue with you since you have held on to that a900 so long.
You definitely will loose your discount though. I don't see the loss of 6pm N/Ws a big deal with the added feature of any wireless to wireless of the SeroP plans.

Regarding tethering - I don't recall anyone saying it was detected by Sprint.

There may be better options but I just pulled this off real quick thinking about your current situation.
SirLinux thanks.
Good point on the wireless to wireless, especially for my calls after 6pm. Non business related. Never look at it that way.
Again tethering is a crucial factor for me right now.
Even though I do not have 4G or LTE available in my area, and if I were to opt for the $50 SEROP, would the Samsung Galixay3 be a viable option. Considering that I've read that it may be available for $50 this Thanksgiving? I would think with a two year renewal attached.
On the $40 SEROP I know that the 3G iphone 4s is available. But Sprint will charge an extra $10 just for having it, even though it's a 3G phone. Which makes it a no-brainer now that the iphone5 has been released. But I understand there is a waiting list for SERO customers for the iphone5.
I still find it odd that the Optimus S is still on the Sprint site and not the Marquee. Isn't the Marquee a newer phone?
You're right on the TP2. From what I remembered that was the best option for all hold-outs on the original SERO plans.
So you prefer the Arrive over the Marquee? I'll check out the reviews and specs on the arrive.
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#1443
How certain are we that the GS 3 will be $49 for use SERO users on black friday?
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#1444
Need some help... I'm on SERO.

Trying to order the iphone 5. If I do it online, it states I have to pay a $36.00 upgrade fee.
If I order via employee telesales, I have to pay $12.00 shipping.

How is everyone upgrading? How do I avoid thee silly fees?

Would I be able to avoid activation fee if I just go ahead and order the phone online, but call Employee Care at 866-264-1282 to get the phone activated when I get it?
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Last edited by F-Zero October 15, 2012 at 09:42 PM
Joined Jan 2005
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#1445
Quote from Enz0 View Post :
Need some help... I'm on SERO.

Trying to order the iphone 5. If I do it online, it states I have to pay a $36.00 upgrade fee.
If I order via employee telesales, I have to pay $12.00 shipping.

How is everyone upgrading? How do I avoid thee silly fees?

Would I be able to avoid activation fee if I just go ahead and order the phone online, but call Employee Care at 866-264-1282 to get the phone activated when I get it?
call and tell them that you want to cancel, forward to retention, tell them that you want to get iphone 5. You want to join your parents' family plan. Tell them that you would stay if they give you $80 contract renewal credit or at least waive the $36 upgrade fee..

Get the iphone 5, sell it and buy whatever you want.
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#1446
Quote from myamex View Post :
call and tell them that you want to cancel, forward to retention, tell them that you want to get iphone 5. You want to join your parents' family plan. Tell them that you would stay if they give you $80 contract renewal credit or at least waive the $36 upgrade fee..

Get the iphone 5, sell it and buy whatever you want.
Thanks, but I already got the $80. Now I just need to get the iphone 5 in my hands without shipping or activation charges.
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#1447
So an $80 contract renewal credit is possible while still retaining your phone upgrade availability?

Whats the best way to make this happen?
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#1448
I have Sero-P, just called Sprint. They said I can stay on Sero-P and get a phone at the upgrade price (I specifically asked S3 or Note 2), would just extend my Sero-P contract 2 years.

He gave me a direct # to sales as to avoid all the menu prompts.

888-882-4030

Didn't ask about going through Best Buy or anything like that.
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#1449
That's been the case for a while (getting phone at "upgrade price") but getting it at these "sale" prices seems more difficult, i.e. the S3 at $100 or $50. Hoping to score the $50 S3 on SERO-P from BBY or Sprint on BF.
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#1450
Upgraded $30 SERO to $50 a month today. Upgrade from a Touch Pro to Samsung Galaxy S3. Went to Sprint store, he had to call corp. because his system could not upgrade my plan properly. Corp. was quite familiar with SERO and it was no hassle. Store rep couldn't believe I was paying less than him.

Thanks for all the savings and continued savings.
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#1451
Quote from WickedCheap View Post :
Upgraded $30 SERO to $50 a month today. Upgrade from a Touch Pro to Samsung Galaxy S3. Went to Sprint store, he had to call corp. because his system could not upgrade my plan properly. Corp. was quite familiar with SERO and it was no hassle. Store rep couldn't believe I was paying less than him.

Thanks for all the savings and continued savings.
And you will soon understand that you should have done this long ago! It is a different world. Welcome to the future!
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#1452
Quote from WickedCheap View Post :
Upgraded $30 SERO to $50 a month today. Upgrade from a Touch Pro to Samsung Galaxy S3. Went to Sprint store, he had to call corp. because his system could not upgrade my plan properly. Corp. was quite familiar with SERO and it was no hassle. Store rep couldn't believe I was paying less than him.

Thanks for all the savings and continued savings.
I didn't have a PRO, but I have the Touch, even older. I'm probably the last one with this phone. sheesh..
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#1453
What is Sero Premium? Does Sero even exist now in 2012? I never had Sprint but my contract with Tmobile is about to expire and my friend said to look into the employee referral/sero program. I used Russ' ID and see all the phones and plans but nothing about Sero Premium.

Anyone care to help me out?
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#1454
Quote from powertool4 View Post :
What is Sero Premium? Does Sero even exist now in 2012? I never had Sprint but my contract with Tmobile is about to expire and my friend said to look into the employee referral/sero program. I used Russ' ID and see all the phones and plans but nothing about Sero Premium.

Anyone care to help me out?
You can no longer sign up for SEROP. What you are seeing is the EPRP program which is not as good. With EPRP you can't use employer discounts but the plan rates are cheaper. With a regular plan you can use employer discount which might be cheaper.
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#1455
Quote from Killerz View Post :
You can no longer sign up for SEROP. What you are seeing is the EPRP program which is not as good. With EPRP you can't use employer discounts but the plan rates are cheaper. With a regular plan you can use employer discount which might be cheaper.
Thanks. How would i check to see if a regular plan with an employee discount will be cheaper? Do they ask for employee email and CID like the EPRP website?
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