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Sprint SERO phone upgrade help

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My SERO 500 plan expires in two weeks. I want to renew my plan but upgrade to a smart phone. I am thinking about the Palm Treo 800. However, in reading through some of the threads here it seems that some of the phone upgrades require you to switch plans. My main goal is to keep SERO. Does anybody know what smart phones I can upgrade to without losing SERO?
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Last Edited by GRISHNAKH November 30, 2011 at 07:06 PM
Steps to getting both the $70 contract renewal credit plus ordering a new phone. These steps worked for me twice as of 2010-04-24 on the new upgraded Sprint web site:

Assuming you've been on SERO for 2 years, you can get a $70 service credit for renewing your contract for another two years.

To do so, log into your sprint account at www.sprint.com

Go to the support page and select the Email link on the right.

Select Plans, Features and Services from the first drop down in the contact form.

Select Plan Inquiries from the second drop down.

In the text field, say something like:

“I heard that there is a $70 service credit available if I renew my plan for another term. I am interested in having this credit applied to my account. Thank you.”

Now you have to wait up to a couple days for them to send you an email. If all goes well, you should get a response back saying that the credit is available and they have applied it to your account. You should see the credit on your account when you log in to your sprint account (if you get an email saying you can get the $70 credit OR a new phone credit, wait a week or so and try contacting them again through the email support link)

Now that you have the credit, you can upgrade your phone. Since you have been on Sprint for two years, you qualify for a $150 credit toward the purchase of a new phone.

To order the phone, go here:

http://delivery.sprint.com/m/p/nxt/epc/epclanding.asp

In the fields, enter this info:

Russ.S.Mcguire@sprint.com and his CID of 383

After logging in using Russ’ info (he is a VP or something at Sprint), go to www.sprint.com and log into your real sprint account.

You should see your current phone shown with a green “i” over it. Over toward the right you should see the words “I want to…”. Point at the “I want to” and select “Get a new phone” from the menu that pops up.

From here, you should be taken to the phones page and be allowed to purchase a new phone without it telling that you need to change plans (make sure you do your research and select a phone that will work on SERO otherwise you will not be able to activate the phone once you receive it).

-------------------------------------------
Sprint will buy back your old phone if you decide or don't want to hastle with selling it. They offered me $44.17 for my 3 year old touch. Brings my final cost to $85(+tx) They pay for shipping your old phone back.

https://secure2.sprintbuyback.com/consumer/



From post #82:

OK, I am going to help out all of you old SERO users to renew your contract and come out as good as you can. You will need to follow this tutorial in the proper order to get everything to work the way it should. I have four old SERO $30 plans and this worked for me.

1. At 22 months you are eligible to renew your contract. When you are eligible, login to your account at sprint.com and click on the "contact us" link at the top right of the page in the black bar. If you get a security warning about the content being delivered securely, choose No. Click on the "Email us" link and choose No if you get the security warning again. Search for something like "renew contract" and if you get the security warning, choose No. Now you should finally be at the web form to submit an email to Sprint ecare. For topic select "Plans, features, and services" and for subtopic select "Plan inquires." In the text box say that you have heard that there is a $70 service credit available for renewing your contract and you would like to take advantage of that. Put your real email address in the box and then submit email. Wait for a day or so for a response and if they offer the service credit, then just reply to the email that you accept. Not everyone is eligible for the service credit so you might not get it, but worth a try.

2. After the sevice credit issue is resolved one way or the other then you can get your new phone. Don't try to get the phone before the service credit because the credit MUST come first. Go to http://delivery.sprint.com/m/p/sprint/epc/epclanding.asp and use the employee address for Russ.S.Mcguire@sprint.com and his CID of 383. Don't worry about using his info, he is a VP or something and put the info on the web for people to use. If you don't beleive me, just google it. Now you can shop for phones. Pick any one that you want except the Palm Pre or the Instinct, they won't work with SERO. Blackberrys can work with SERO, but if you need my help with renewing, then you aren't ready for the hassle of a Blackberry on SERO. Once you have picked a phone, then choose the upgrade/replace option and you will be asked for your regular login you use to access your Sprint.com account. Go ahead and login and you will be asked to indicate which line you want to upgrade. Now you are in business and never have to talk to anyone. You should get free activation and free overnight shipping, sweet!

3. After your new phone arrives and you are looking for someone to call, dial *2 to get customer service. As you go through the prompts, choose "cancel service." Don't worry, you aren't really going to cancel, this just gets you to the retentions department. Before you call, figure out three phone numbers you call a lot, that aren't Sprint numbers. When you get retention and they ask you what you are calling about, say a friend (me!) told you about a feature they offer called "pick 3." They might ask you if you are thinking about canceling, so say yes you are thinking about it. They will then ask you for the three numbers. Once they add the numbers you will free unlimited calling to those numbers. If they offer it with a monthly fee, just say no thanks and hang up. Try again another time.

EDIT: pick 3 is no longer offered by Sprint, so don't bother with step 3

If you got through all this, you should now have a new 2 year SERO contract, a new phone of your choice at new subscriber pricing, a $70 credit on your account, and a new pick 3 option giving you a bunch of extra minutes. Good luck!

Android on SERO
Rumor Confirmed - Android phones will be available for SERO 10/1
http://slickdeals.net/forums/showthread.php?t=2136974



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#1711
Quote from metrowest View Post :
I tried logging into the "Employees Referring Customers Progam" at http://www.sprint.com/landings/ev...P:20100209 with the email address above, but I'm getting an error message.

Does the email and CID code still work? Or is there another avenue for updating my out-of-contract phone? I've been on the SERO plan for about 4 years now.

Thanks!
You don't need to go through that site to update your phone. That site was only to sign up for SERO. I updated twice, once by phone and the other through the Microsoft store.
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#1712
Quote from papitosabe View Post :
just wanna confirm, so you got it for $100, correct? Was that straight up, or after MIR and/or instant rebates?
No MIR. The iphone 6s plus is $299 through sprint.com, at Target it was $249. For iphone 6s it is $199 through sprint.com and $149 at Target. Flat $50 off right there in Target.
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#1713
Can someone tell me if it still pays to upgrade my old Sero F&F $30 plan? I haven't gotten a new phone in about 10 years and I was probably due about 4 with all kinds of rebates that it's too late to take advantage of. I'm looking at the latest Samsung Galaxy. Any and all advice would be appreciated.
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#1714
Quote from hilaryshotlips View Post :
Can someone tell me if it still pays to upgrade my old Sero F&F $30 plan? I haven't gotten a new phone in about 10 years and I was probably due about 4 with all kinds of rebates that it's too late to take advantage of. I'm looking at the latest Samsung Galaxy. Any and all advice would be appreciated.
I haven't had SERO for 5 years but it used to be you couldn't upgrade it to something like a Samsung Galaxy. It was very restrictive about what phones you could use it with. With RP/FP these days, I just don't see the point of the SERO plan anymore.
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#1715
Quote from hilaryshotlips View Post :
Can someone tell me if it still pays to upgrade my old Sero F&F $30 plan? I haven't gotten a new phone in about 10 years and I was probably due about 4 with all kinds of rebates that it's too late to take advantage of. I'm looking at the latest Samsung Galaxy. Any and all advice would be appreciated.

you can upgrade, but you have to move to the data plus plan on Sero which is $50 per month. I haven't upgraded my line for 10 yrs either and am on the crappiest phone. HTC Touch Pro. But I'm so stuck on that $30 plan. I upgraded my mother's line a few months ago and got the Galaxy S6. Battery life is horrible btw. I may jump in on the new is S7 that is said to possibly come out this month or next. The S6 was purchased for $150 thru sero, but I think its the same even if you're not on Sero now.
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#1716
Quote from hilaryshotlips View Post :
Can someone tell me if it still pays to upgrade my old Sero F&F $30 plan? I haven't gotten a new phone in about 10 years and I was probably due about 4 with all kinds of rebates that it's too late to take advantage of. I'm looking at the latest Samsung Galaxy. Any and all advice would be appreciated.
You can upgrade, whether it pays to or not that's your decision. Most major carriers are not subsidizing phones or offering 2 yr. contracts. Sprint, as always, was last to the party and just announced they will be doing the same. All that means is that people now have to buy the phone outright but carriers break down the price into monthly payments, which is almost like being on a contract. If you do upgrade to a smartphone, especially a 4G/LTE phone, you'll plan will be SEROP at $50 p/mth. Just about every phone out is available on Sprint and SERO, like the iPhone and Android phones. There are more carriers today that offer plans for $50 p/mth or less then when SERO was offered, so do some research, The one advantage with SERO is you have unlimited data if that's your thing. I'm going to assume it's not, since you haven't upgraded in 10 years. If you're happy with Sprint and their service I would say stick with them. You'll have to upgrade either in a Sprint corporate store or by phone. Don't think you can go to like Best Buy and have it done.
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#1717
Quote from ghostofposterspast View Post :
I haven't had SERO for 5 years but it used to be you couldn't upgrade it to something like a Samsung Galaxy. It was very restrictive about what phones you could use it with. With RP/FP these days, I just don't see the point of the SERO plan anymore.
I haven't researched phone plans in so long that I'm not even sure what RP/FP stands for! Do you mean the pay as you go plans or the monthly plans where you buy your own phone at a Costco? What did you switch to?


Quote from papitosabe View Post :
you can upgrade, but you have to move to the data plus plan on Sero which is $50 per month. I haven't upgraded my line for 10 yrs either and am on the crappiest phone. HTC Touch Pro. But I'm so stuck on that $30 plan. I upgraded my mother's line a few months ago and got the Galaxy S6. Battery life is horrible btw. I may jump in on the new is S7 that is said to possibly come out this month or next. The S6 was purchased for $150 thru sero, but I think its the same even if you're not on Sero now

I have an even worse phone and haven't used it in close to two years as I can't even find the charger. I just didn't want to give up the Sero plan!




Quote from aztony View Post :
You can upgrade, whether it pays to or not that's your decision. Most major carriers are not subsidizing phones or offering 2 yr. contracts. Sprint, as always, was last to the party and just announced they will be doing the same. All that means is that people now have to buy the phone outright but carriers break down the price into monthly payments, which is almost like being on a contract. If you do upgrade to a smartphone, especially a 4G/LTE phone, you'll plan will be SEROP at $50 p/mth. Just about every phone out is available on Sprint and SERO, like the iPhone and Android phones. There are more carriers today that offer plans for $50 p/mth or less then when SERO was offered, so do some research, The one advantage with SERO is you have unlimited data if that's your thing. I'm going to assume it's not, since you haven't upgraded in 10 years. If you're happy with Sprint and their service I would say stick with them. You'll have to upgrade either in a Sprint corporate store or by phone. Don't think you can go to like Best Buy and have it done.



A few years ago, I was just about to upgrade and then family health problems precluded me from pursuing it. For some reason I just let it go as I don't get that many calls. The reason I'm thinking of Sero is because I really want the unlimited data more than the actual phone. Between streaming audio, video and web searching, that's really all I plan to do with the smartphone.


Is there any other plan that will allow me to do that for $50 a month? Friends tell me about the monthly plans but I'm not sure if those plans give you full unlimited data at top speeds.
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#1718
if anyone wants my SERO line, I have two and need to get rid of one, I won't even charge you, it's been on seasonal standby for a bit
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#1719
Quote from hilaryshotlips View Post :
I haven't researched phone plans in so long that I'm not even sure what RP/FP stands for! Do you mean the pay as you go plans or the monthly plans where you buy your own phone at a Costco? What did you switch to?
They are free plans. You can get 1800mins/1800txts/1800MB per month for free. Except for the data, unlimited on SERO, all those are better than my SERO plan was. Why pay for something you can get for free?
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#1720
Quote from hilaryshotlips View Post :
A few years ago, I was just about to upgrade and then family health problems precluded me from pursuing it. For some reason I just let it go as I don't get that many calls. The reason I'm thinking of Sero is because I really want the unlimited data more than the actual phone. Between streaming audio, video and web searching, that's really all I plan to do with the smartphone.

Is there any other plan that will allow me to do that for $50 a month? Friends tell me about the monthly plans but I'm not sure if those plans give you full unlimited data at top speeds.
I don't know of any plans that will give you unlimited data for $50. You might want to check on smaller carriers like Virgin Mobile, Republic Wireless, Cricket, etc... T-Mobile lets you stream audio for free and they recently introduced BingeOn which lets you stream video for free with some limitations, that requires a line with a minimum of 3 gb of data but it will cost more than $50.
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