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Sprint SERO phone upgrade help

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My SERO 500 plan expires in two weeks. I want to renew my plan but upgrade to a smart phone. I am thinking about the Palm Treo 800. However, in reading through some of the threads here it seems that some of the phone upgrades require you to switch plans. My main goal is to keep SERO. Does anybody know what smart phones I can upgrade to without losing SERO?
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Last Edited by GRISHNAKH November 30, 2011 at 07:06 PM
Steps to getting both the $70 contract renewal credit plus ordering a new phone. These steps worked for me twice as of 2010-04-24 on the new upgraded Sprint web site:

Assuming you've been on SERO for 2 years, you can get a $70 service credit for renewing your contract for another two years.

To do so, log into your sprint account at www.sprint.com

Go to the support page and select the Email link on the right.

Select Plans, Features and Services from the first drop down in the contact form.

Select Plan Inquiries from the second drop down.

In the text field, say something like:

"I heard that there is a $70 service credit available if I renew my plan for another term. I am interested in having this credit applied to my account. Thank you."

Now you have to wait up to a couple days for them to send you an email. If all goes well, you should get a response back saying that the credit is available and they have applied it to your account. You should see the credit on your account when you log in to your sprint account (if you get an email saying you can get the $70 credit OR a new phone credit, wait a week or so and try contacting them again through the email support link)

Now that you have the credit, you can upgrade your phone. Since you have been on Sprint for two years, you qualify for a $150 credit toward the purchase of a new phone.

To order the phone, go here:

http://delivery.sprint.com/m/p/nxt/epc/epclanding.asp

In the fields, enter this info:

Russ.S.Mcguire@sprint.com and his CID of 383

After logging in using Russ' info (he is a VP or something at Sprint), go to www.sprint.com and log into your real sprint account.

You should see your current phone shown with a green "i" over it. Over toward the right you should see the words "I want to...". Point at the "I want to" and select "Get a new phone" from the menu that pops up.

From here, you should be taken to the phones page and be allowed to purchase a new phone without it telling that you need to change plans (make sure you do your research and select a phone that will work on SERO otherwise you will not be able to activate the phone once you receive it).

-------------------------------------------
Sprint will buy back your old phone if you decide or don't want to hastle with selling it. They offered me $44.17 for my 3 year old touch. Brings my final cost to $85(+tx) They pay for shipping your old phone back.

https://secure2.sprintbuyback.com/consumer/



From post #82:

OK, I am going to help out all of you old SERO users to renew your contract and come out as good as you can. You will need to follow this tutorial in the proper order to get everything to work the way it should. I have four old SERO $30 plans and this worked for me.

1. At 22 months you are eligible to renew your contract. When you are eligible, login to your account at sprint.com and click on the "contact us" link at the top right of the page in the black bar. If you get a security warning about the content being delivered securely, choose No. Click on the "Email us" link and choose No if you get the security warning again. Search for something like "renew contract" and if you get the security warning, choose No. Now you should finally be at the web form to submit an email to Sprint ecare. For topic select "Plans, features, and services" and for subtopic select "Plan inquires." In the text box say that you have heard that there is a $70 service credit available for renewing your contract and you would like to take advantage of that. Put your real email address in the box and then submit email. Wait for a day or so for a response and if they offer the service credit, then just reply to the email that you accept. Not everyone is eligible for the service credit so you might not get it, but worth a try.

2. After the sevice credit issue is resolved one way or the other then you can get your new phone. Don't try to get the phone before the service credit because the credit MUST come first. Go to http://delivery.sprint.com/m/p/sprint/epc/epclanding.asp and use the employee address for Russ.S.Mcguire@sprint.com and his CID of 383. Don't worry about using his info, he is a VP or something and put the info on the web for people to use. If you don't beleive me, just google it. Now you can shop for phones. Pick any one that you want except the Palm Pre or the Instinct, they won't work with SERO. Blackberrys can work with SERO, but if you need my help with renewing, then you aren't ready for the hassle of a Blackberry on SERO. Once you have picked a phone, then choose the upgrade/replace option and you will be asked for your regular login you use to access your Sprint.com account. Go ahead and login and you will be asked to indicate which line you want to upgrade. Now you are in business and never have to talk to anyone. You should get free activation and free overnight shipping, sweet!

3. After your new phone arrives and you are looking for someone to call, dial *2 to get customer service. As you go through the prompts, choose "cancel service." Don't worry, you aren't really going to cancel, this just gets you to the retentions department. Before you call, figure out three phone numbers you call a lot, that aren't Sprint numbers. When you get retention and they ask you what you are calling about, say a friend (me!) told you about a feature they offer called "pick 3." They might ask you if you are thinking about canceling, so say yes you are thinking about it. They will then ask you for the three numbers. Once they add the numbers you will free unlimited calling to those numbers. If they offer it with a monthly fee, just say no thanks and hang up. Try again another time.

EDIT: pick 3 is no longer offered by Sprint, so don't bother with step 3

If you got through all this, you should now have a new 2 year SERO contract, a new phone of your choice at new subscriber pricing, a $70 credit on your account, and a new pick 3 option giving you a bunch of extra minutes. Good luck!

Android on SERO
Rumor Confirmed - Android phones will be available for SERO 10/1
http://slickdeals.net/forums/showthread.php?t=2136974



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#1486
Thanks very much for your help, Kristin.
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#1487
I renewed and bought the LG optimus phone today. I asked about the buy one get one deal on that phone and that I'd do it if she cloned my SERO line. She said she wasn't allowed to, but then she did it anyways lol. Free phone on a new SERO line! Then I got her to convert an existing $70 Everything Plus plan to a SERO. x3 SERO lines now.
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Last edited by Ryan166 February 1, 2013 at 10:55 AM
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#1488
Quote from Ryan166 View Post :
I renewed and bought the LG optimus phone today. I asked about the buy one get one deal on that phone and that I'd do it if she cloned my SERO line. She said she wasn't allowed to, but then she did it anyways lol. Free phone on a new SERO line! Then I got her to convert an existing $70 Everything Plus plan to a SERO. x3 SERO lines now.
Not disbelieving but could you show us a before and after image of your account info?
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Last edited by SirLinux February 7, 2013 at 07:14 PM
#1489
I upgraded my sero-p to a 4G phone today. With the extra $10/month, its definitely getting pricey, but still a good deal if you need minutes, data, text, roaming, and a subsidized phone.

I did the upgrade over the phone. He waived the $36 activation fee and the shipping was free.
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#1490
Quote from Ryan166 View Post :
I renewed and bought the LG optimus phone today. I asked about the buy one get one deal on that phone and that I'd do it if she cloned my SERO line. She said she wasn't allowed to, but then she did it anyways lol. Free phone on a new SERO line! Then I got her to convert an existing $70 Everything Plus plan to a SERO. x3 SERO lines now.
What is the total now for one Sero using 4G now? I haven't been checking this for awhile and I'm still using a 4 year old phone! I should have had two free ones already and I'm still on the old $30 F&F 500 plan. Why the LG Optimus rather than the Galaxy III?

Can anyone give me any tips for what I should ask for? I'm going to have to read quite a bit of the back pages of this thread.
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#1491
Quote from hilaryshotlips View Post :
What is the total now for one Sero using 4G now? I haven't been checking this for awhile and I'm still using a 4 year old phone! I should have had two free ones already and I'm still on the old $30 F&F 500 plan. Why the LG Optimus rather than the Galaxy III?

Can anyone give me any tips for what I should ask for? I'm going to have to read quite a bit of the back pages of this thread.
Sero with 4G phone would be $50/mo plus all those annoying fees and taxes. I am using an Arrive so my cost is $40/mo.
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#1492
Quote from SirLinux View Post :
Sero with 4G phone would be $50/mo plus all those annoying fees and taxes. I am using an Arrive so my cost is $40/mo.
Thanks. I wonder what the consensus is on the best phone with the $50 plan. I really want it for listening to radio and downloading podcasts. A GPS app would be nice, too like the Iphones, but audio clarity on calls is also important.
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#1493
Comes down also how much money you want to spend on a new phone. My wife has a Note II which is a very good android phone but Sprint simply refuses to sell for less than $299. Sells well and great reviews at that price so no incentive for them to lower the price. It is rather large but that initial feel is easy to get accustomed to. Lesser large is the Galaxy III. If you are into IOS then you know the options there. So I'd say Note 2 and Iphone are your best choices moving up to $50 plan. I really like my Arrive on the $40 plan with custom ROM if you are into that sort of thing.
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#1494
I have a sero line I no longer want still on original $30 plan. Contract has 16 month left. Free to anyone who wants it (must at least 1 sero line already to transfer to your name)
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Last edited by haydeno May 9, 2013 at 10:30 PM
#1495
Quote from haydeno View Post :
I have a sero line I no longer want still on original $30 plan. Contract has 18 month left. Free to anyone who wants it (must at least 1 sero line already to transfer to your name)
Do they still allow SERO TOL? I thought Sprint stopped allowing that some time ago.
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#1496
You can do it, it may take multiple tries, but can be done.
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#1497
My 2nd of two Centros has finally died Frown I'm about to bite the bullet and change from my long-standing, original $30 SERO plan to the $40 SERO-P + $10 4G data usage plan, and go all out and move into an HTC One or Samsung Galaxy S4 in the process.

I'm obviously eligible for the upgrade discount as the two Centros I had lasted me many, many years. The discounted price at the Sprint corporate store or on-line at Sprint is $199 (for the HTC One). I can get the phone for much less than that at many B&M locations, even as a current customer.

I think I know the answer to this, but just want to be sure before I pull the trigger. Must I buy the HTC One (or S4) at the Sprint store or on Sprint's website in order to maintain the ability to get the $50 SERO-P + 4G data plan?
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#1498
Quote from Diz View Post :
I think I know the answer to this, but just want to be sure before I pull the trigger. Must I buy the HTC One (or S4) at the Sprint store or on Sprint's website in order to maintain the ability to get the $50 SERO-P + 4G data plan?
As far as I know you can only upgrade through Telesales as the Sprint website wouldn't even let me order. I read it may be possible to buy at Best Buy but there were hoops to jump through as well as the risk of losing your SERO plan.

With that said, I bit the bullet and spent the extra money cause I did not want to risk losing the plan. You could try to get a loyalty credit outta them using the info in the thread I'll link before buying the phone. There is no rhyme or reason as to who gets offered the credit. I started trying to get the credit way back in October of last year but they told me I wasn't close enough to contract end(12/18/12) and was told to try back 1 month before it ends. I kept trying all the way up to the release of the S4 without getting a loyalty credit.

I did end up getting 4 $25 monthly credits for the crappy data service in the end but it took months.

http://slickdeals.net/f/5386962-How-to-get-up-to-100-credit-on-your-Sprint-bill-YMMV?v=1&t=5386962
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#1499
Quote from Diz View Post :
My 2nd of two Centros has finally died Frown I'm about to bite the bullet and change from my long-standing, original $30 SERO plan to the $40 SERO-P + $10 4G data usage plan, and go all out and move into an HTC One or Samsung Galaxy S4 in the process.

I'm obviously eligible for the upgrade discount as the two Centros I had lasted me many, many years. The discounted price at the Sprint corporate store or on-line at Sprint is $199 (for the HTC One). I can get the phone for much less than that at many B&M locations, even as a current customer.

I think I know the answer to this, but just want to be sure before I pull the trigger. Must I buy the HTC One (or S4) at the Sprint store or on Sprint's website in order to maintain the ability to get the $50 SERO-P + 4G data plan?
I was 1 month from contract expiration and asked if they would credit me for a renewal and they said no credits for SERO. I then tried to place an order for the GS4 at Costco and while the order went through it was subsequently cancelled based on my "incompatible plan". My contract expired today so I am going to call them tomorrow to see what I can do. It is absolute horseshit that I can get the GS4 for $217 (after tax) with activation fee waived from Costco but am forced to buy it for around $336 taxed including activation fee from Sprint. The difference in price is like adding $5 to my bill a month for the next 2 years. I assume since the plan is already discounted they don't want to have to give a further cut to a 3rd party so they screw us in the end for it. I still don't understand why Sprint charges tax on the full $600 while Costco and every other 3rd party provider charges tax on the after discount price. It is a difference of $25 for me!

I will call them tomorrow now that I am out of contract to see what they will do.
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#1500
Thanks for the replies. I've re-confirmed that I can get the $199 price at both my local Sprint corporate store (with complete morons working there) or via on-line while I'm logged on. I also know that there's no way I'll be able to get a price match via any Sprint means at all...and I'm not banking on being able to get the activation and/or shipping fees waived, but I'm going to try it today because I am pretty much phone-less at the moment.

I tried to get loyalty credits a few times in the past and finally got a $40 credit a couple of months ago. That was nice and will help soften the blow, I suppose. But I'm in total agreement that Sprint does not know how to take care of their customers...yet I'm going on my 16th year with them, with the last however many being strictly due to having SERO.
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