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Sprint SERO phone upgrade help

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My SERO 500 plan expires in two weeks. I want to renew my plan but upgrade to a smart phone. I am thinking about the Palm Treo 800. However, in reading through some of the threads here it seems that some of the phone upgrades require you to switch plans. My main goal is to keep SERO. Does anybody know what smart phones I can upgrade to without losing SERO?
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Last Edited by GRISHNAKH November 30, 2011 at 07:06 PM
Steps to getting both the $70 contract renewal credit plus ordering a new phone. These steps worked for me twice as of 2010-04-24 on the new upgraded Sprint web site:

Assuming you've been on SERO for 2 years, you can get a $70 service credit for renewing your contract for another two years.

To do so, log into your sprint account at www.sprint.com

Go to the support page and select the Email link on the right.

Select Plans, Features and Services from the first drop down in the contact form.

Select Plan Inquiries from the second drop down.

In the text field, say something like:

"I heard that there is a $70 service credit available if I renew my plan for another term. I am interested in having this credit applied to my account. Thank you."

Now you have to wait up to a couple days for them to send you an email. If all goes well, you should get a response back saying that the credit is available and they have applied it to your account. You should see the credit on your account when you log in to your sprint account (if you get an email saying you can get the $70 credit OR a new phone credit, wait a week or so and try contacting them again through the email support link)

Now that you have the credit, you can upgrade your phone. Since you have been on Sprint for two years, you qualify for a $150 credit toward the purchase of a new phone.

To order the phone, go here:

http://delivery.sprint.com/m/p/nxt/epc/epclanding.asp

In the fields, enter this info:

Russ.S.Mcguire@sprint.com and his CID of 383

After logging in using Russ' info (he is a VP or something at Sprint), go to www.sprint.com and log into your real sprint account.

You should see your current phone shown with a green "i" over it. Over toward the right you should see the words "I want to...". Point at the "I want to" and select "Get a new phone" from the menu that pops up.

From here, you should be taken to the phones page and be allowed to purchase a new phone without it telling that you need to change plans (make sure you do your research and select a phone that will work on SERO otherwise you will not be able to activate the phone once you receive it).

-------------------------------------------
Sprint will buy back your old phone if you decide or don't want to hastle with selling it. They offered me $44.17 for my 3 year old touch. Brings my final cost to $85(+tx) They pay for shipping your old phone back.

https://secure2.sprintbuyback.com/consumer/



From post #82:

OK, I am going to help out all of you old SERO users to renew your contract and come out as good as you can. You will need to follow this tutorial in the proper order to get everything to work the way it should. I have four old SERO $30 plans and this worked for me.

1. At 22 months you are eligible to renew your contract. When you are eligible, login to your account at sprint.com and click on the "contact us" link at the top right of the page in the black bar. If you get a security warning about the content being delivered securely, choose No. Click on the "Email us" link and choose No if you get the security warning again. Search for something like "renew contract" and if you get the security warning, choose No. Now you should finally be at the web form to submit an email to Sprint ecare. For topic select "Plans, features, and services" and for subtopic select "Plan inquires." In the text box say that you have heard that there is a $70 service credit available for renewing your contract and you would like to take advantage of that. Put your real email address in the box and then submit email. Wait for a day or so for a response and if they offer the service credit, then just reply to the email that you accept. Not everyone is eligible for the service credit so you might not get it, but worth a try.

2. After the sevice credit issue is resolved one way or the other then you can get your new phone. Don't try to get the phone before the service credit because the credit MUST come first. Go to http://delivery.sprint.com/m/p/sprint/epc/epclanding.asp and use the employee address for Russ.S.Mcguire@sprint.com and his CID of 383. Don't worry about using his info, he is a VP or something and put the info on the web for people to use. If you don't beleive me, just google it. Now you can shop for phones. Pick any one that you want except the Palm Pre or the Instinct, they won't work with SERO. Blackberrys can work with SERO, but if you need my help with renewing, then you aren't ready for the hassle of a Blackberry on SERO. Once you have picked a phone, then choose the upgrade/replace option and you will be asked for your regular login you use to access your Sprint.com account. Go ahead and login and you will be asked to indicate which line you want to upgrade. Now you are in business and never have to talk to anyone. You should get free activation and free overnight shipping, sweet!

3. After your new phone arrives and you are looking for someone to call, dial *2 to get customer service. As you go through the prompts, choose "cancel service." Don't worry, you aren't really going to cancel, this just gets you to the retentions department. Before you call, figure out three phone numbers you call a lot, that aren't Sprint numbers. When you get retention and they ask you what you are calling about, say a friend (me!) told you about a feature they offer called "pick 3." They might ask you if you are thinking about canceling, so say yes you are thinking about it. They will then ask you for the three numbers. Once they add the numbers you will free unlimited calling to those numbers. If they offer it with a monthly fee, just say no thanks and hang up. Try again another time.

EDIT: pick 3 is no longer offered by Sprint, so don't bother with step 3

If you got through all this, you should now have a new 2 year SERO contract, a new phone of your choice at new subscriber pricing, a $70 credit on your account, and a new pick 3 option giving you a bunch of extra minutes. Good luck!

Android on SERO
Rumor Confirmed - Android phones will be available for SERO 10/1
http://slickdeals.net/forums/showthread.php?t=2136974



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#151
awesome deal. emailed ecare last night and got the credit this morning
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#152
this is what i needed. Thanks t-bob. i emailed this morning and got a response 2 hours later. They could not give me credit towards a phone but credited my bill. Also on my old sero plan I had the $10 fee for nights starting at 6pm waived and a loyal customer discount percentage taken off each month but they said they could not do those since the "codes" weren't in the system anymore. everything else checks out.
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#153
Sprint has completed a modification(s) to your account. Please take a minute to carefully review this confirmation:


Confirmation no.: Rep Id: Date/Time: Sep 15, 2009
Modification(s): On 09/15/2009, an adjustment in the amount of $70.00 was made to your account woot
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#154
Thanks T-Bob and repped. I just received my $70 credit for re-upping my $30 SERO plan. No bill for 2 months!

I'm going to hold off on a new phone. I'm interested in the Touch Pro2, but it's still too expensive out of pocket (before rebate). I'm going to hold off and see what other phones work with SERO.

Anyone else have luck with the pick 3? I'm a bit nervous calling Sprint to have them monkey with my SERO plan.
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#155
Will "Sprint's Any Mobile" work on Sero? And has anyone been able to keep the loyalty discount?
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#156
Quote from am2k View Post :
Will "Sprint's Any Mobile" work on Sero? And has anyone been able to keep the loyalty discount?
From what I have been reading "Any Mobile" does not applies to SERO Plans. It sucks but we still have a great plan.

How do you get a loyalty discount? - Is that a perk that you have to call after or before renewal?
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#157
Quote from Blade107 View Post :
From what I have been reading "Any Mobile" does not applies to SERO Plans. It sucks but we still have a great plan.

How do you get a loyalty discount? - Is that a perk that you have to call after or before renewal?

It was a perk i had on my old sero plan 2+ years ago. Anyways after renewing my sero plan yesterday I could not get the loyalty discount since the "codes" are not in the system anymore so therefore "they don't offer it".
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#158
Quote from am2k View Post :
It was a perk i had on my old sero plan 2+ years ago. Anyways after renewing my sero plan yesterday I could not get the loyalty discount since the "codes" are not in the system anymore so therefore "they don't offer it".
When I renewed online, my 15% corporate discount stuck.
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#159
Worked to perfection. Got $70 service credit, $150 on new phone, and pick3.

Thanks t-bob. You are repped.
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#160
Hey, I just tried it yesterday and got this as a response:
"As per the promotional offer we offer one time $70.00 credit to those Sprint customers whose agreement has been already satisfied and want to renew the agreement for next two years. Agreement of the line will satisfy on October 07, 2009. So, after October 07, 2009 you can renew the agreement for next two years and can get one time credit of $70.00 as per the promotional offer. I have added the supportive notes on your account regarding this."

That date is when my full 2 year contract is up, According to Sprint's website, I can already get the $150 discount on new phones since August. Does this mean I'll just have to wait it out for the full 2 years?
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#161
Quote from tripredagus View Post :
Hey, I just tried it yesterday and got this as a response:
"As per the promotional offer we offer one time $70.00 credit to those Sprint customers whose agreement has been already satisfied and want to renew the agreement for next two years. Agreement of the line will satisfy on October 07, 2009. So, after October 07, 2009 you can renew the agreement for next two years and can get one time credit of $70.00 as per the promotional offer. I have added the supportive notes on your account regarding this."

That date is when my full 2 year contract is up, According to Sprint's website, I can already get the $150 discount on new phones since August. Does this mean I'll just have to wait it out for the full 2 years?
I would wait till october 7th, first get $70 credit. Then new phone ( $150 off).
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#162
Quote from PeelTheDeal View Post :
I would wait till october 7th, first get $70 credit. Then new phone ( $150 off).
I agree, they are offering to pay you $70 to keep using your old phone for 3 more weeks. Seems like a good deal to me! nod
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Joined Aug 2004
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#163
Quote from cpnqn View Post :
Most of UT is sketchy service on network at best- at least it was 2 years ago on vacation.
There is an easy fix for this, just go to Texas A&M....
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#164
Quote from t-bob View Post :
<snip>

1. . . . $70 service credit. . . .

2. . . .get your new phone. <snip>

3. . . ."pick 3." <snip>
I got my Pick 3 last month. The first time I called, they cheerfully added it but it didn't show up on my account. I called again and the rep cheerfully put it on again, made some other "fix" to my plan (don't know, don't really care at this point Smilie), and proceeded to add Pick 2. Not a big deal for me since Google Voice is the only one I really use. laugh out loud

Late last night, I followed your instructions and emailed ecare. This morning, I had an affirmative response and the $70 credit is already applied. My bill for October is -$34 something!

I'm still using my old 755p. My account still shows that I'm eligible for the $150 upgrade.

Cool Cool Cool Cool Cool Cool

t-bob, I was more-or-less familiar with everything in your post, but your clear instructions made the process incredibly easy. Thanks for taking the time to do that! Reps.
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#165
Will the $70 credit promo go away next month?
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