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Sprint SERO phone upgrade help

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My SERO 500 plan expires in two weeks. I want to renew my plan but upgrade to a smart phone. I am thinking about the Palm Treo 800. However, in reading through some of the threads here it seems that some of the phone upgrades require you to switch plans. My main goal is to keep SERO. Does anybody know what smart phones I can upgrade to without losing SERO?
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Last Edited by GRISHNAKH November 30, 2011 at 07:06 PM
Steps to getting both the $70 contract renewal credit plus ordering a new phone. These steps worked for me twice as of 2010-04-24 on the new upgraded Sprint web site:

Assuming you've been on SERO for 2 years, you can get a $70 service credit for renewing your contract for another two years.

To do so, log into your sprint account at www.sprint.com

Go to the support page and select the Email link on the right.

Select Plans, Features and Services from the first drop down in the contact form.

Select Plan Inquiries from the second drop down.

In the text field, say something like:

"I heard that there is a $70 service credit available if I renew my plan for another term. I am interested in having this credit applied to my account. Thank you."

Now you have to wait up to a couple days for them to send you an email. If all goes well, you should get a response back saying that the credit is available and they have applied it to your account. You should see the credit on your account when you log in to your sprint account (if you get an email saying you can get the $70 credit OR a new phone credit, wait a week or so and try contacting them again through the email support link)

Now that you have the credit, you can upgrade your phone. Since you have been on Sprint for two years, you qualify for a $150 credit toward the purchase of a new phone.

To order the phone, go here:

http://delivery.sprint.com/m/p/nxt/epc/epclanding.asp

In the fields, enter this info:

Russ.S.Mcguire@sprint.com and his CID of 383

After logging in using Russ' info (he is a VP or something at Sprint), go to www.sprint.com and log into your real sprint account.

You should see your current phone shown with a green "i" over it. Over toward the right you should see the words "I want to...". Point at the "I want to" and select "Get a new phone" from the menu that pops up.

From here, you should be taken to the phones page and be allowed to purchase a new phone without it telling that you need to change plans (make sure you do your research and select a phone that will work on SERO otherwise you will not be able to activate the phone once you receive it).

-------------------------------------------
Sprint will buy back your old phone if you decide or don't want to hastle with selling it. They offered me $44.17 for my 3 year old touch. Brings my final cost to $85(+tx) They pay for shipping your old phone back.

https://secure2.sprintbuyback.com/consumer/



From post #82:

OK, I am going to help out all of you old SERO users to renew your contract and come out as good as you can. You will need to follow this tutorial in the proper order to get everything to work the way it should. I have four old SERO $30 plans and this worked for me.

1. At 22 months you are eligible to renew your contract. When you are eligible, login to your account at sprint.com and click on the "contact us" link at the top right of the page in the black bar. If you get a security warning about the content being delivered securely, choose No. Click on the "Email us" link and choose No if you get the security warning again. Search for something like "renew contract" and if you get the security warning, choose No. Now you should finally be at the web form to submit an email to Sprint ecare. For topic select "Plans, features, and services" and for subtopic select "Plan inquires." In the text box say that you have heard that there is a $70 service credit available for renewing your contract and you would like to take advantage of that. Put your real email address in the box and then submit email. Wait for a day or so for a response and if they offer the service credit, then just reply to the email that you accept. Not everyone is eligible for the service credit so you might not get it, but worth a try.

2. After the sevice credit issue is resolved one way or the other then you can get your new phone. Don't try to get the phone before the service credit because the credit MUST come first. Go to http://delivery.sprint.com/m/p/sprint/epc/epclanding.asp and use the employee address for Russ.S.Mcguire@sprint.com and his CID of 383. Don't worry about using his info, he is a VP or something and put the info on the web for people to use. If you don't beleive me, just google it. Now you can shop for phones. Pick any one that you want except the Palm Pre or the Instinct, they won't work with SERO. Blackberrys can work with SERO, but if you need my help with renewing, then you aren't ready for the hassle of a Blackberry on SERO. Once you have picked a phone, then choose the upgrade/replace option and you will be asked for your regular login you use to access your Sprint.com account. Go ahead and login and you will be asked to indicate which line you want to upgrade. Now you are in business and never have to talk to anyone. You should get free activation and free overnight shipping, sweet!

3. After your new phone arrives and you are looking for someone to call, dial *2 to get customer service. As you go through the prompts, choose "cancel service." Don't worry, you aren't really going to cancel, this just gets you to the retentions department. Before you call, figure out three phone numbers you call a lot, that aren't Sprint numbers. When you get retention and they ask you what you are calling about, say a friend (me!) told you about a feature they offer called "pick 3." They might ask you if you are thinking about canceling, so say yes you are thinking about it. They will then ask you for the three numbers. Once they add the numbers you will free unlimited calling to those numbers. If they offer it with a monthly fee, just say no thanks and hang up. Try again another time.

EDIT: pick 3 is no longer offered by Sprint, so don't bother with step 3

If you got through all this, you should now have a new 2 year SERO contract, a new phone of your choice at new subscriber pricing, a $70 credit on your account, and a new pick 3 option giving you a bunch of extra minutes. Good luck!

Android on SERO
Rumor Confirmed - Android phones will be available for SERO 10/1
http://slickdeals.net/forums/showthread.php?t=2136974



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Joined Oct 2008
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#16
i guess that settles it for me. what phone would you recommend if i got one today? i signed up and have 30 days to be considered a new customer. so what i plan to do is wait until march 10 to get my first phone, then i have another 30 days for a trade in. i'll stay away from the 800w but what should i get? want to spend no more than $100 after rebates. debating between blackberry curve, samsung instinct, palm treo 755p (insteadof 800w i guess), or palm centro (used to be $50 after rebate so i will only get if i can get for less than $80 that they raised it to). any suggestions?
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#17
Quote from kaizoku80 View Post :
I would also advise you to stay away from the 800W. I know two people who bought it...one took it back within the 30 days and the other complains about it constantly.

I say you should do what toology says and let your contract run out and go month to month until the Pre comes out.

And definitely renew either via echat or Executive Services...although executive services has been pushing to move people off of SERO and onto the new SEP plans lately
I have thought about this but here is the problem. From what I read on the net the initial version of the Pre will not be an international capable phone. That an issue for me, not a huge one as I don't travel aboard that often, but nonetheless an issue. I am also worried about the price. I'd go with the HTC Touch pro but it's just too expensive; I am worried the Pre will be the same. So I don't want to wait for a phone that costs too much and doesn't have the features I want.

Sigh. There doesn't seem to be a perfect solution here.
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#18
Quote from RUsum1 View Post :
i guess that settles it for me. what phone would you recommend if i got one today? i signed up and have 30 days to be considered a new customer. so what i plan to do is wait until march 10 to get my first phone, then i have another 30 days for a trade in. i'll stay away from the 800w but what should i get? want to spend no more than $100 after rebates. debating between blackberry curve, samsung instinct, palm treo 755p (insteadof 800w i guess), or palm centro (used to be $50 after rebate so i will only get if i can get for less than $80 that they raised it to). any suggestions?
This is where I am at.

The Instinct is out because you have to give up SERO. The blackberrys are out because you have to purchase an additional plan ($$) that defeats for me the advantage of having SERO in the first place. And if you are going to go with Palm the 800w is the best of the lot right now.

As I see it there really isn't any great smartphone for SERO right now. Maybe the HTC Touch Pro but at $300 that is out of my league money wise.
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#19
I wonder if Sprint would give me a free instinct if I switched one of my Sero's to an everything plus...?
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#20
Quote from dst1 View Post :
My SERO 500 plan expires in two weeks. I want to renew my plan but upgrade to a smart phone. I am thinking about the Palm Treo 800. However, in reading through some of the threads here it seems that some of the phone upgrades require you to switch plans. My main goal is to keep SERO. Does anybody know what smart phones I can upgrade to without losing SERO?
I am a Treo 800w user and can vouch for the fact that you can use it on the original SERO plans.

As for the battery life, it was horrendous when I first started using it, but upon applying the update available from palm (here [palm.com]) things have been greatly improved.

It is an undersized battery for the phone, but Seido makes an aftermarket one that helps quite a bit. Just making sure you don't constantly use data (with push e-mail from exchange etc) fixes a lot of this phones shortcomings.

If you want a cheap option (currently $99 w./ MIR) you can get this, but otherwise if you can wait hold out for the Pro or the Pre.
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#21
i think the treo pro will be $250 after rebates (again, info from best buy) and the palm pre was going to be $300 after rebates. that is from only one source though. not sure about the price when they become available from sprint's website.

question though. i noticed that the 800w is $100 after rebates on sprint.com. if i were to purchase this phone online, then in 30 days exchange it in a sprint store, they have the phones listed at $200 after rebate. do i get the store price or do i need a receipt to exchange it? how does that work?
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Joined Mar 2006
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#22
Quote from atamanah View Post :
I am a Treo 800w user and can vouch for the fact that you can use it on the original SERO plans.

As for the battery life, it was horrendous when I first started using it, but upon applying the update available from palm (here [palm.com]) things have been greatly improved.

It is an undersized battery for the phone, but Seido makes an aftermarket one that helps quite a bit. Just making sure you don't constantly use data (with push e-mail from exchange etc) fixes a lot of this phones shortcomings.

If you want a cheap option (currently $99 w./ MIR) you can get this, but otherwise if you can wait hold out for the Pro or the Pre.
I might wait and hope that when the Pre comes out the 800w will be FAR. yummy

Thanks for the tips about the battery, BTW.
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#23
Hi, I am also thinking about upgrading my phone. And since my SERO doesn't have any SMS included, I plan to ask for this add-on for free to keep me as a customer (can't hurt to try, right? Wink ) Does anyone know from experience whether I should ask for this free add-on and then upgrade my phone when the Pre or Bold comes out, or I should wait until the phone comes out and then switch phone, renew contract and ask for free add-on at the same time? Which is more likely to succeed or get me more bonus discounts?

Quote from kaizoku80 View Post :
And definitely renew either via echat or Executive Services...although executive services has been pushing to move people off of SERO and onto the new SEP plans lately
By the way, what is "Executive Services"? Is it different from or better than regular customer service?

Thanks.
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Joined Mar 2006
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#24
Quote from jp1283 View Post :
Hi, I am also thinking about upgrading my phone. And since my SERO doesn't have any SMS included, I plan to ask for this add-on for free to keep me as a customer (can't hurt to try, right? Wink ) Does anyone know from experience whether I should ask for this free add-on and then upgrade my phone when the Pre or Bold comes out, or I should wait until the phone comes out and then switch phone, renew contract and ask for free add-on at the same time? Which is more likely to succeed or get me more bonus discounts?



By the way, what is "Executive Services"? Is it different from or better than regular customer service?

Thanks.
With Sprint CS you never can tell but my reaction is that it is better to ask all at once. Sprint is still losing a lot of customers and so you bargaining power is highest at renewal time.
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#25
I got the touch pro in Dec. for $199 at Best Buy. As others have said, it is absolutely compatible with the SERO plan. Keep an eye out at best buy as it has been on sale several times since.

What capabilities are you looking for in a phone? I wanted internet that 'looks like internet' and it was either the Instinct (no, thank you, don't want to give up SERO) or the Touch Pro. The decision was made for me.

Do you need the keypad? The Diamond is a little less expensive but does not have the slide out keyboard. I actually find that I use the touch screen keyboard for internet browsing because it is easier to manuever the stylus when I'm using it for everything else.

Waiting for the new phone to come out wouldn't make sense, as the price would be higher... but if you can't get a good price on the Touch Pro or Diamond, I suspect the prices on those will lower soon enough as people scramble for the new phone. If you can hold out, that might be your next best option.
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#26
Where is everyone finding this phone for under $500 WITHOUT signing a new contract? Every place I've looked wants me to spell upwards of 400-500 dollars for a Touch Pro or Diamond unless I get a new plan.
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#27
Quote from Innominate View Post :
Where is everyone finding this phone for under $500 WITHOUT signing a new contract? Every place I've looked wants me to spell upwards of 400-500 dollars for a Touch Pro or Diamond unless I get a new plan.
If you have SERO, why wouldn't you want to sign a new contract?
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#28
Quote from Tammylynn View Post :
If you have SERO, why wouldn't you want to sign a new contract?
I am not eligible to sign a new contract as mine is less than two years old. Even if it were older than two year, I was under the impression that they wouldn't allow you to sign a new SERO plan contract because they are not offering it anymore and want people to switch to the SE plan they have now.

But yeah, even if I'm wrong about that, I'm technically still under my SERO contract anyway, thus not eligible to upgrade.
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#29
Quote from Innominate View Post :
I am not eligible to sign a new contract as mine is less than two years old. Even if it were older than two year, I was under the impression that they wouldn't allow you to sign a new SERO plan contract because they are not offering it anymore and want people to switch to the SE plan they have now.

But yeah, even if I'm wrong about that, I'm technically still under my SERO contract anyway, thus not eligible to upgrade.
Call up Sprint and tell them you want to become a Sprint Premier Customer and then you can upgrade your phone every year and yes you can Extend your SERO plan for another 2 years. They cant make you change your plan just becuase its not offered any longer.
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#30
Quote from MrTator View Post :
Call up Sprint and tell them you want to become a Sprint Premier Customer and then you can upgrade your phone every year and yes you can Extend your SERO plan for another 2 years. They cant make you change your plan just becuase its not offered any longer.
If I sign up for whatever that Premier Customer thing is how much does it cost? WIl I be able to upgrade the next day? Can I cancel it after my upgrade?
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