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Sprint SERO phone upgrade help

dst1 February 18, 2009 at 11:34 PM More Sprint Deals
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My SERO 500 plan expires in two weeks. I want to renew my plan but upgrade to a smart phone. I am thinking about the Palm Treo 800. However, in reading through some of the threads here it seems that some of the phone upgrades require you to switch plans. My main goal is to keep SERO. Does anybody know what smart phones I can upgrade to without losing SERO?

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#31
Follow up- Just called Sprint, they said my bill needs to me more than $65 a month to be eligible for the Premier account. I'm currently on the $30 SERO plan, so that's a no go.
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#32
Quote from Innominate View Post :
I am not eligible to sign a new contract as mine is less than two years old. Even if it were older than two year, I was under the impression that they wouldn't allow you to sign a new SERO plan contract because they are not offering it anymore and want people to switch to the SE plan they have now.

But yeah, even if I'm wrong about that, I'm technically still under my SERO contract anyway, thus not eligible to upgrade.
Oops, my misunderstanding. I thought you were the OP and were 2 weeks out.

Without upgrade, I doubt you will be able to find a really good price on a new phone. You might get lucky on ebay or craiglist.

I re-signed on December and had no trouble re-newing my SERO account.
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#33
Quote from dst1 View Post :
My SERO 500 plan expires in two weeks. I want to renew my plan but upgrade to a smart phone. I am thinking about the Palm Treo 800. However, in reading through some of the threads here it seems that some of the phone upgrades require you to switch plans. My main goal is to keep SERO. Does anybody know what smart phones I can upgrade to without losing SERO?
Just be careful, I've been trying to upgrade my wife's LG RUMOR (VISION not EVDO stated on the billing statement) for the last 6 months with no luck. I have a Palm755 and Centro that I'm not using and I can NOT swap the phones. For me to swap, I need to change my $30 SERO 500 to the new plan pricing of $60.... yeah, she's going to stick with the old phone. I'm using the HTC Touch Pro with the EVDO and love it.
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#34
Quote from stazim View Post :
Just be careful, I've been trying to upgrade my wife's LG RUMOR (VISION not EVDO stated on the billing statement) for the last 6 months with no luck. I have a Palm755 and Centro that I'm not using and I can NOT swap the phones. For me to swap, I need to change my $30 SERO 500 to the new plan pricing of $60.... yeah, she's going to stick with the old phone. I'm using the HTC Touch Pro with the EVDO and love it.
What is stopping you from swapping the phones on the website? There is an automated "activate your phone" feature which doesn't care if you are on SERO or whatever.
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#35
Quote from professorman View Post :
I have the Touch Pro, and it is an AMAZING phone if you like to fiddle with your device, and is more on the techy side. It can do everythin and anything you want. I have also heard from multiple people that the Treo 800W sucks. You could probably wait for the new phones to come out pretty soon. The Palm Treo Pro is supposed to be out now/soon. Check best buy, because they usually have phones before the store. I purchased my Treo Pro from Best Buy, extending my SERO contract without changing anything. The Palm Pre is supposed to be coming out in summer as well, and that seems to be a pretty cool phone.
WOW, I asked at Best Buy and they weren't even able to look up my account. Can you give info on how to be able to use Best Buy to renew?
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#36
Quote from Barbwyr View Post :
WOW, I asked at Best Buy and they weren't even able to look up my account. Can you give info on how to be able to use Best Buy to renew?

They were not able to look up my account too. But then they call sprint customer service to get info.
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#37
Quote from Barbwyr View Post :
WOW, I asked at Best Buy and they weren't even able to look up my account. Can you give info on how to be able to use Best Buy to renew?
My rep had to call Sprint to access my account too. Meanwhile, I was filling out their renewal paperwork so they knew I was fully intending to make the purchase. I don't think they'll put the effort forward if you don't seem committed.

Make conversation, be charming and polite. It makes them more likely to want to help you. My rep had to call 2 different numbers because I'd had a phone return within a week and a half (I returned my $399 Touch Pro to get their $199 Touch Pro).
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#38
This may already be general knowledge, but after several phone calls and web attempt I found out that you can't keep SERO and upgrade through a site like WireFly.com. I'm looking to get either the BB Curve 8330, LG Lotus, or Samsung Rant. BestBuy prices vs. Sprint.com for upgrade are same for Curve, same for Lotus, and $20 less at BestBuy for Rant. BTW, Sprint CSR said BlackBerry Curve 8330 would work w/ my SERO-500 plan.

Has anyone had success upgrading and keeping SERO from a site/store other than Sprint.com or BestBuy?

My contract expires in May, I'm at the 22 month mark, but I need a phone soon since my current phone is gone for good.
Last edited by flapjabby March 2, 2009 at 11:49 PM
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#39
Also, any experiences or opinions on the BB Pearl or Palm Centro? I'd like to keep the cost under $50 for the upgrade, which unfortunately rules out the BB Curve.
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#40
sorry to ask, but is this pronouced "Z"ero ... Smilie
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#41
Quote from flapjabby View Post :
This may already be general knowledge, but after several phone calls and web attempt I found out that you can't keep SERO and upgrade through a site like WireFly.com. I'm looking to get either the BB Curve 8330, LG Lotus, or Samsung Rant. BestBuy prices vs. Sprint.com for upgrade are same for Curve, same for Lotus, and $20 less at BestBuy for Rant. BTW, Sprint CSR said BlackBerry Curve 8330 would work w/ my SERO-500 plan.

Has anyone had success upgrading and keeping SERO from a site/store other than Sprint.com or BestBuy?

My contract expires in May, I'm at the 22 month mark, but I need a phone soon since my current phone is gone for good.

We tried to get Blacberry curve with SERO . It does work with Sero plan but you can not access web. You have to get another plan from blacberry which is additinal $30/month. So we returned the phone back. We bought that from bestbuy.
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#42
Quote from orangeandwhite View Post :
What is stopping you from swapping the phones on the website? There is an automated "activate your phone" feature which doesn't care if you are on SERO or whatever.
I did try multiple time on their web site and still could not do it. I tried and so have the reps. Its just a headache!!!
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#43
Quote from Barbwyr View Post :
WOW, I asked at Best Buy and they weren't even able to look up my account. Can you give info on how to be able to use Best Buy to renew?
they too rejected me without even trying saying they can do nothing with sero accounts.
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#44
Quote from RUsum1 View Post :
they too rejected me without even trying saying they can do nothing with sero accounts.
I was *just* able to upgrade in-store at BestBuy and keep my SERO plan fully intact. They pulled up my SERO account on the computer in the cell phone department and were able to see all the SERO details. No problems whatsoever.
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#45
Quote from flapjabby View Post :
I was *just* able to upgrade in-store at BestBuy and keep my SERO plan fully intact. They pulled up my SERO account on the computer in the cell phone department and were able to see all the SERO details. No problems whatsoever.
i hate continuously being lied to by these places. i got back from a sprint corporate store and THEY wouldn't exchange my phone because of my sero plan. i got BACK on the online chat and asked that i be mailed an exchange phone and a return kit to send back the blackberry curve and he wants me to pay for the exchange phone up front and then when they get the returned phone, i would get a bill credit. let me get this straight, you want me to pay ten months in advance for a sprint f@ck-up? screw you sprint. f@cking screw you. he then told me i could go back to the corporate store and tell them that i have an individual account with just a sero plan rather than a sero account and that they are "required" to assist in my exchange so i guess i'll be doing that. hell, i'm not even going to mention what plan i have this time, i'll just say i want an exchange and show them the packing slip. the packing slip doesn't show the price so i'm hoping i can pay just an extra $10 and turn my curve into a htc touch pro. since my plan was transferred to me, it is already a year through so i will say that they can see i'm eligible for an upgrade in august and tell them i paid full price for the blackberry which is $570 compared to the full price of $580 for the htc. will update with results
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