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Sprint SERO phone upgrade help

dst1 1,216 February 18, 2009 at 10:34 PM More Sprint Deals
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My SERO 500 plan expires in two weeks. I want to renew my plan but upgrade to a smart phone. I am thinking about the Palm Treo 800. However, in reading through some of the threads here it seems that some of the phone upgrades require you to switch plans. My main goal is to keep SERO. Does anybody know what smart phones I can upgrade to without losing SERO?
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Last Edited by GRISHNAKH November 30, 2011 at 07:06 PM
Steps to getting both the $70 contract renewal credit plus ordering a new phone. These steps worked for me twice as of 2010-04-24 on the new upgraded Sprint web site:

Assuming you've been on SERO for 2 years, you can get a $70 service credit for renewing your contract for another two years.

To do so, log into your sprint account at www.sprint.com

Go to the support page and select the Email link on the right.

Select Plans, Features and Services from the first drop down in the contact form.

Select Plan Inquiries from the second drop down.

In the text field, say something like:

“I heard that there is a $70 service credit available if I renew my plan for another term. I am interested in having this credit applied to my account. Thank you.”

Now you have to wait up to a couple days for them to send you an email. If all goes well, you should get a response back saying that the credit is available and they have applied it to your account. You should see the credit on your account when you log in to your sprint account (if you get an email saying you can get the $70 credit OR a new phone credit, wait a week or so and try contacting them again through the email support link)

Now that you have the credit, you can upgrade your phone. Since you have been on Sprint for two years, you qualify for a $150 credit toward the purchase of a new phone.

To order the phone, go here:

http://delivery.sprint.com/m/p/nxt/epc/epclanding.asp

In the fields, enter this info:

Russ.S.Mcguire@sprint.com and his CID of 383

After logging in using Russ’ info (he is a VP or something at Sprint), go to www.sprint.com and log into your real sprint account.

You should see your current phone shown with a green “i” over it. Over toward the right you should see the words “I want to…”. Point at the “I want to” and select “Get a new phone” from the menu that pops up.

From here, you should be taken to the phones page and be allowed to purchase a new phone without it telling that you need to change plans (make sure you do your research and select a phone that will work on SERO otherwise you will not be able to activate the phone once you receive it).

-------------------------------------------
Sprint will buy back your old phone if you decide or don't want to hastle with selling it. They offered me $44.17 for my 3 year old touch. Brings my final cost to $85(+tx) They pay for shipping your old phone back.

https://secure2.sprintbuyback.com/consumer/



From post #82:

OK, I am going to help out all of you old SERO users to renew your contract and come out as good as you can. You will need to follow this tutorial in the proper order to get everything to work the way it should. I have four old SERO $30 plans and this worked for me.

1. At 22 months you are eligible to renew your contract. When you are eligible, login to your account at sprint.com and click on the "contact us" link at the top right of the page in the black bar. If you get a security warning about the content being delivered securely, choose No. Click on the "Email us" link and choose No if you get the security warning again. Search for something like "renew contract" and if you get the security warning, choose No. Now you should finally be at the web form to submit an email to Sprint ecare. For topic select "Plans, features, and services" and for subtopic select "Plan inquires." In the text box say that you have heard that there is a $70 service credit available for renewing your contract and you would like to take advantage of that. Put your real email address in the box and then submit email. Wait for a day or so for a response and if they offer the service credit, then just reply to the email that you accept. Not everyone is eligible for the service credit so you might not get it, but worth a try.

2. After the sevice credit issue is resolved one way or the other then you can get your new phone. Don't try to get the phone before the service credit because the credit MUST come first. Go to http://delivery.sprint.com/m/p/sprint/epc/epclanding.asp and use the employee address for Russ.S.Mcguire@sprint.com and his CID of 383. Don't worry about using his info, he is a VP or something and put the info on the web for people to use. If you don't beleive me, just google it. Now you can shop for phones. Pick any one that you want except the Palm Pre or the Instinct, they won't work with SERO. Blackberrys can work with SERO, but if you need my help with renewing, then you aren't ready for the hassle of a Blackberry on SERO. Once you have picked a phone, then choose the upgrade/replace option and you will be asked for your regular login you use to access your Sprint.com account. Go ahead and login and you will be asked to indicate which line you want to upgrade. Now you are in business and never have to talk to anyone. You should get free activation and free overnight shipping, sweet!

3. After your new phone arrives and you are looking for someone to call, dial *2 to get customer service. As you go through the prompts, choose "cancel service." Don't worry, you aren't really going to cancel, this just gets you to the retentions department. Before you call, figure out three phone numbers you call a lot, that aren't Sprint numbers. When you get retention and they ask you what you are calling about, say a friend (me!) told you about a feature they offer called "pick 3." They might ask you if you are thinking about canceling, so say yes you are thinking about it. They will then ask you for the three numbers. Once they add the numbers you will free unlimited calling to those numbers. If they offer it with a monthly fee, just say no thanks and hang up. Try again another time.

EDIT: pick 3 is no longer offered by Sprint, so don't bother with step 3

If you got through all this, you should now have a new 2 year SERO contract, a new phone of your choice at new subscriber pricing, a $70 credit on your account, and a new pick 3 option giving you a bunch of extra minutes. Good luck!

Android on SERO
Rumor Confirmed - Android phones will be available for SERO 10/1
http://slickdeals.net/forums/showthread.php?t=2136974



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#46
So for anyone interested in upgrading to the Palm PRE in the future, can SERO plans upgrade to this phone, or do have to have a different monthly plan?
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#47
Quote from dontmess26 View Post :
So for anyone interested in upgrading to the Palm PRE in the future, can SERO plans upgrade to this phone, or do have to have a different monthly plan?
Unknown at this time. We probably won't know until the Pre is released.
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#48
Quote :
Sprint's and Palm just confirmed during a webcast conference that the Pre is still on target for a release in the first half of 2009 and will use Sprint's "Everything" line of plans.

Individuals can choose from 450 minute ($69.99), 900 minute ($89.99) or unlimited plans ($99.99). Families can choose from 1500 minutes ($129.99), 3000 minutes ($169.99) or unlimited plans ($189.99). Business customers will also be able to pool their minutes together using about 5 different plans. They don't want people signing up for voice-only plans because they don't want people incurring extra charges they're not entirely aware of.
My guess is that SERO plans will not be able to upgrade, but maybe there are different SERO plans.

This kinda sucks!
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#49
Quote from RUsum1 View Post :
i hate continuously being lied to by these places. i got back from a sprint corporate store and THEY wouldn't exchange my phone because of my sero plan. i got BACK on the online chat and asked that i be mailed an exchange phone and a return kit to send back the blackberry curve and he wants me to pay for the exchange phone up front and then when they get the returned phone, i would get a bill credit. let me get this straight, you want me to pay ten months in advance for a sprint f@ck-up? screw you sprint. f@cking screw you. he then told me i could go back to the corporate store and tell them that i have an individual account with just a sero plan rather than a sero account and that they are "required" to assist in my exchange so i guess i'll be doing that. hell, i'm not even going to mention what plan i have this time, i'll just say i want an exchange and show them the packing slip. the packing slip doesn't show the price so i'm hoping i can pay just an extra $10 and turn my curve into a htc touch pro. since my plan was transferred to me, it is already a year through so i will say that they can see i'm eligible for an upgrade in august and tell them i paid full price for the blackberry which is $570 compared to the full price of $580 for the htc. will update with results
so i went back the next day and was refused again. i told them what i was told by sprint directly and they still told me that their manager advised them not to. i had to spend two and one half hours on the phone while in the sprint store to place my stupid order. screw them
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#50
I've found the easiest way to do a handset swap is to call tech support especially if you are going from pcs vision phone to evdo or vice versa. The tech told me its kind of a pain. He had to locate the product code for the sero plan I was changing to.
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#51
Great information guys. I'm in the same boat as some of you. I have the htc mogul and hate it with a passion now. (low battery life, can't see the screen outside even on a cloudy day, bluetooth is finicky, etc,).

1. I want to get away from htc, so I'm looking hard at the BB curve, but if I understand it correctly, I have to add $30 to my sero1250 bill.(true?).

2. I can wait for palm pre, but there is no guarantee that I will be able to keep my sero plan if I upgrade, right?

3. And I can only upgrade (w/o paying full price) when my contract is up?

4. If I bit the bullet and went with the htc touch pro, I would renew my contract again (2years), and get it for $200 (on a bestbuy sale) - $300?

I am glad I got the sero, but dealing with sprint was as much fun as a root canal. I'm afraid to change anything!

Is it just me?EEK!
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#52
WTH? I just checked my Sprint bill and they removed my corp discount on my Sero plan. Why are they doin this to me??
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#53
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#54
Just went to check my upgrade options and saw this message for the first time.

We're sorry, but the number you entered has been identified as part of the Everything Plus Referral Program (formerly Sprint Exclusive Referral Offer/SERO). Please visit www.sprint.com/everythingplus to complete your Everything Plus phone upgrade, or you may call an Everything Plus sales representative by phone at 1-888-882-4030 to place your order.

Going to the new site requires Sprint employee email and employee ID #. Anyone else seeing this?
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#55
Quote from dst1 View Post :
I have thought about this but here is the problem. From what I read on the net the initial version of the Pre will not be an international capable phone. That an issue for me, not a huge one as I don't travel aboard that often, but nonetheless an issue. I am also worried about the price. I'd go with the HTC Touch pro but it's just too expensive; I am worried the Pre will be the same. So I don't want to wait for a phone that costs too much and doesn't have the features I want.

Sigh. There doesn't seem to be a perfect solution here.
The vast majority of Sprint (and Verizon) phones are not world phones, save for a few exceptions. If you buy a CDMA phone, expect it to work in the US, Canada and South Korea.

Quote from RUsum1 View Post :
hell, i'm not even going to mention what plan i have this time, i'll just say i want an exchange and show them the packing slip. the packing slip doesn't show the price so i'm hoping i can pay just an extra $10 and turn my curve into a htc touch pro. since my plan was transferred to me, it is already a year through so i will say that they can see i'm eligible for an upgrade in august and tell them i paid full price for the blackberry which is $570 compared to the full price of $580 for the htc. will update with results
Sprint corporate stores are supposed to deal with end users, not employee accounts, so if they do decide to help it's at the manager's discretion. Assuming they do help, and assuming they can pull up your account info they WILL be able to see how much you paid. It's pretty stupid to try and pull a fast one on them.

SERO is a great deal, but it's also not a regular retail offering. It never was. You shouldn't expect to be able to do everything a retail customer can do. If you want the flexibility of being able to use a local store, then you'll have to pay retail price like a regular person. Wink

Quote from RoddyRod View Post :
Great information guys. I'm in the same boat as some of you. I have the htc mogul and hate it with a passion now. (low battery life, can't see the screen outside even on a cloudy day, bluetooth is finicky, etc,).

1. I want to get away from htc, so I'm looking hard at the BB curve, but if I understand it correctly, I have to add $30 to my sero1250 bill.(true?).

2. I can wait for palm pre, but there is no guarantee that I will be able to keep my sero plan if I upgrade, right?

3. And I can only upgrade (w/o paying full price) when my contract is up?

4. If I bit the bullet and went with the htc touch pro, I would renew my contract again (2years), and get it for $200 (on a bestbuy sale) - $300?

I am glad I got the sero, but dealing with sprint was as much fun as a root canal. I'm afraid to change anything!

Is it just me?EEK!
1) Yes. BB data is not included in SERO. It's an extra charge.

2) At this time that is unknown.

3) Yes. If you want a subsidy discount, you have to wait until your contract is almost up. Otherwise, you have to pay full price for the phone. Sprint isn't going to give you a discount on a new phone just because a new phone came out.

4) Some people have had luck upgrading through a Best Buy, but it takes a few extra steps and a willing rep as the SERO plans won't pull up normally in the Best Buy system as they are classed under an employee plan group.

Quote from bikes4u View Post :
WTH? I just checked my Sprint bill and they removed my corp discount on my Sero plan. Why are they doin this to me??
SERO plans are not compatible with a corp discount as they are already heavily discounted. If you are lucky enough to get a rep to add a code, it's only temporary. As soon as an audit is run, the discount will be removed.
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#56
Quote from wiistock View Post :
Just went to check my upgrade options and saw this message for the first time.

We're sorry, but the number you entered has been identified as part of the Everything Plus Referral Program (formerly Sprint Exclusive Referral Offer/SERO). Please visit www.sprint.com/everythingplus to complete your Everything Plus phone upgrade, or you may call an Everything Plus sales representative by phone at 1-888-882-4030 to place your order.

Going to the new site requires Sprint employee email and employee ID #. Anyone else seeing this?
I have the exact same webpage. I don't want to upgrade my plan (500).

Any way around this online? And does the Best Buy method still work for us SERO account holders that want to upgrade our phones?
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#57
Quote from wiistock View Post :
Just went to check my upgrade options and saw this message for the first time.

We're sorry, but the number you entered has been identified as part of the Everything Plus Referral Program (formerly Sprint Exclusive Referral Offer/SERO). Please visit www.sprint.com/everythingplus to complete your Everything Plus phone upgrade, or you may call an Everything Plus sales representative by phone at 1-888-882-4030 to place your order.

Going to the new site requires Sprint employee email and employee ID #. Anyone else seeing this?
I too got the same message..,anyone with any info on this?
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#58
just bumping the post up as I also need the CID

Quote from wiistock View Post :
Just went to check my upgrade options and saw this message for the first time.

We're sorry, but the number you entered has been identified as part of the Everything Plus Referral Program (formerly Sprint Exclusive Referral Offer/SERO). Please visit www.sprint.com/everythingplus to complete your Everything Plus phone upgrade, or you may call an Everything Plus sales representative by phone at 1-888-882-4030 to place your order.

Going to the new site requires Sprint employee email and employee ID #. Anyone else seeing this?
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#59
http://delivery.sprint.com/m/p/sp...anding.asp
Email: russ.s.mcguire@sprint.com
Last 3 digits of employee ID: 383

According to fat wallet, this information was made publicly available by Russ McGuire here:
http://mcguireslaw.com/
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#60
Quote from aanast2 View Post :
http://delivery.sprint.com/m/p/sprint/epc/epclanding.asp
Email: russ.s.mcguire@sprint.com
Last 3 digits of employee ID: 383

According to fat wallet, this information was made publicly available by Russ McGuire here:
http://mcguireslaw.com/
I am also in the same boat trying to upgrade my phone through the website. The email and ID works fine, but my question is: When you order through the Everything Plus website, are they upgrading your plan to Everything Plus? Even if they don't specifically say so, don't you think they have grounds of killing our SERO and automatically upgrading us because we went through this site?
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