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Sprint SERO phone upgrade help

dst1 1,216 February 18, 2009 at 10:34 PM More Sprint Deals
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My SERO 500 plan expires in two weeks. I want to renew my plan but upgrade to a smart phone. I am thinking about the Palm Treo 800. However, in reading through some of the threads here it seems that some of the phone upgrades require you to switch plans. My main goal is to keep SERO. Does anybody know what smart phones I can upgrade to without losing SERO?

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Last Edited by GRISHNAKH November 30, 2011 at 07:06 PM
Steps to getting both the $70 contract renewal credit plus ordering a new phone. These steps worked for me twice as of 2010-04-24 on the new upgraded Sprint web site:

Assuming you've been on SERO for 2 years, you can get a $70 service credit for renewing your contract for another two years.

To do so, log into your sprint account at www.sprint.com

Go to the support page and select the Email link on the right.

Select Plans, Features and Services from the first drop down in the contact form.

Select Plan Inquiries from the second drop down.

In the text field, say something like:

“I heard that there is a $70 service credit available if I renew my plan for another term. I am interested in having this credit applied to my account. Thank you.”

Now you have to wait up to a couple days for them to send you an email. If all goes well, you should get a response back saying that the credit is available and they have applied it to your account. You should see the credit on your account when you log in to your sprint account (if you get an email saying you can get the $70 credit OR a new phone credit, wait a week or so and try contacting them again through the email support link)

Now that you have the credit, you can upgrade your phone. Since you have been on Sprint for two years, you qualify for a $150 credit toward the purchase of a new phone.

To order the phone, go here:

http://delivery.sprint.com/m/p/nxt/epc/epclanding.asp

In the fields, enter this info:

Russ.S.Mcguire@sprint.com and his CID of 383

After logging in using Russ’ info (he is a VP or something at Sprint), go to www.sprint.com and log into your real sprint account.

You should see your current phone shown with a green “i” over it. Over toward the right you should see the words “I want to…”. Point at the “I want to” and select “Get a new phone” from the menu that pops up.

From here, you should be taken to the phones page and be allowed to purchase a new phone without it telling that you need to change plans (make sure you do your research and select a phone that will work on SERO otherwise you will not be able to activate the phone once you receive it).

-------------------------------------------
Sprint will buy back your old phone if you decide or don't want to hastle with selling it. They offered me $44.17 for my 3 year old touch. Brings my final cost to $85(+tx) They pay for shipping your old phone back.

https://secure2.sprintbuyback.com/consumer/



From post #82:

OK, I am going to help out all of you old SERO users to renew your contract and come out as good as you can. You will need to follow this tutorial in the proper order to get everything to work the way it should. I have four old SERO $30 plans and this worked for me.

1. At 22 months you are eligible to renew your contract. When you are eligible, login to your account at sprint.com and click on the "contact us" link at the top right of the page in the black bar. If you get a security warning about the content being delivered securely, choose No. Click on the "Email us" link and choose No if you get the security warning again. Search for something like "renew contract" and if you get the security warning, choose No. Now you should finally be at the web form to submit an email to Sprint ecare. For topic select "Plans, features, and services" and for subtopic select "Plan inquires." In the text box say that you have heard that there is a $70 service credit available for renewing your contract and you would like to take advantage of that. Put your real email address in the box and then submit email. Wait for a day or so for a response and if they offer the service credit, then just reply to the email that you accept. Not everyone is eligible for the service credit so you might not get it, but worth a try.

2. After the sevice credit issue is resolved one way or the other then you can get your new phone. Don't try to get the phone before the service credit because the credit MUST come first. Go to http://delivery.sprint.com/m/p/sprint/epc/epclanding.asp and use the employee address for Russ.S.Mcguire@sprint.com and his CID of 383. Don't worry about using his info, he is a VP or something and put the info on the web for people to use. If you don't beleive me, just google it. Now you can shop for phones. Pick any one that you want except the Palm Pre or the Instinct, they won't work with SERO. Blackberrys can work with SERO, but if you need my help with renewing, then you aren't ready for the hassle of a Blackberry on SERO. Once you have picked a phone, then choose the upgrade/replace option and you will be asked for your regular login you use to access your Sprint.com account. Go ahead and login and you will be asked to indicate which line you want to upgrade. Now you are in business and never have to talk to anyone. You should get free activation and free overnight shipping, sweet!

3. After your new phone arrives and you are looking for someone to call, dial *2 to get customer service. As you go through the prompts, choose "cancel service." Don't worry, you aren't really going to cancel, this just gets you to the retentions department. Before you call, figure out three phone numbers you call a lot, that aren't Sprint numbers. When you get retention and they ask you what you are calling about, say a friend (me!) told you about a feature they offer called "pick 3." They might ask you if you are thinking about canceling, so say yes you are thinking about it. They will then ask you for the three numbers. Once they add the numbers you will free unlimited calling to those numbers. If they offer it with a monthly fee, just say no thanks and hang up. Try again another time.

EDIT: pick 3 is no longer offered by Sprint, so don't bother with step 3

If you got through all this, you should now have a new 2 year SERO contract, a new phone of your choice at new subscriber pricing, a $70 credit on your account, and a new pick 3 option giving you a bunch of extra minutes. Good luck!

Android on SERO
Rumor Confirmed - Android phones will be available for SERO 10/1
http://slickdeals.net/forums/showthread.php?t=2136974



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#61
Quote from dst1 View Post :
This is where I am at.

The Instinct is out because you have to give up SERO. The blackberrys are out because you have to purchase an additional plan ($$) that defeats for me the advantage of having SERO in the first place. And if you are going to go with Palm the 800w is the best of the lot right now.

As I see it there really isn't any great smartphone for SERO right now. Maybe the HTC Touch Pro but at $300 that is out of my league money wise.
Why doesn't anyone like the HTC Touch Diamond, works with SERO and is much thinner than the Pro.
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#62
Quote from starsweet View Post :
Why doesn't anyone like the HTC Touch Diamond, works with SERO and is much thinner than the Pro.
Physical keyboard is a huge asset for many of us.
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#63
Anyone upgraded their phone through e-chat?
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#64
My sero contract is up soon and i was wondering if anyone has been able to renew their contract without losing sero.
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#65
I am in the same boat as some of the previous posters. My contract is up in a few days and I do not want to loose my sero plan. I went to best buy and they told me that they could not do anything for me and i think that website will change your plan to the $60 plan.

Does anyone have some advice on the best way to upgrade my phone
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#66
Apparently my 2-yr contract ended last month. I am still on SERO plan. So.. I don't think they'll switch you to a new plan if your contract ends. However, I would like to view my options for a phone upgrade... and it says that SERO has switched to the Everything Plus program and that I have to go to www.sprint.com/everythingplus to upgrade my phone. But it prompts me for an employee's email and ID number... none of which I have. ???
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#67
Quote from sunset01234 View Post :
Apparently my 2-yr contract ended last month. I am still on SERO plan. So.. I don't think they'll switch you to a new plan if your contract ends. However, I would like to view my options for a phone upgrade... and it says that SERO has switched to the Everything Plus program and that I have to go to www.sprint.com/everythingplus to upgrade my phone. But it prompts me for an employee's email and ID number... none of which I have. ???

Read a few posts above you......

Quote :
Email:Russ.S.McGuire@Sprint.com
ID: 383
But I dont think that its in your best interest to do this... You would be leaving SERO.
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#68
Quote from icei View Post :
Read a few posts above you......



But I dont think that its in your best interest to do this... You would be leaving SERO.
Thanks. Even though I'm off contract, I'm still only paying $30/month. And I have a Palm Treo.. it's still good enough for me so I don't think I'll be upgrading, which will take me off the SERO plan, unless someone comes up with a foolproof way of upgrading while staying on SERO.
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#69
I still have a few months on my SERO plan but I want to replace my phone with a different model (LG Rumor to a smartphone) and still be able to utilize my $30/month rate. I'm willing to extend my contract another 2 years.

Are my options to go to EverythingPlus or does a compatible phone at BestBuy allow for easy exchange for my existing plan. Should I mention my request to Sprint eCare?
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#70
Quote from sunset01234 View Post :
Thanks. Even though I'm off contract, I'm still only paying $30/month. And I have a Palm Treo.. it's still good enough for me so I don't think I'll be upgrading, which will take me off the SERO plan, unless someone comes up with a foolproof way of upgrading while staying on SERO.
I think that you can stay on SERO as long as you don't get the Instinct or Palm Pre.
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#71
Quote from starsweet View Post :
I think that you can stay on SERO as long as you don't get the Instinct or Palm Pre.
Correct. I just got off the phone with Sprint looking into phone options after 1 year with them and was told any phone minus the Pre and Instinct was compatible with my SERO plan.

I got the same message as the previous posters and that is why I decided to call. Even if I could upgrade the phone through the website I wouldn't. There is no way I'd upgrade without talking to someone and getting a guarantee that my plan would not change. It's toooo good of a plan to lose.

On the downside the $75 and $150 they give you towards an upgrade goes against retail price. So the Touch Pro I want would cost me $405 after $75 credit and $100 MIR. No thanks!
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#72
Quote from Fam Money View Post :
Correct. I just got off the phone with Sprint looking into phone options after 1 year with them and was told any phone minus the Pre and Instinct was compatible with my SERO plan.

I got the same message as the previous posters and that is why I decided to call. Even if I could upgrade the phone through the website I wouldn't. There is no way I'd upgrade without talking to someone and getting a guarantee that my plan would not change. It's toooo good of a plan to lose.

On the downside the $75 and $150 they give you towards an upgrade goes against retail price. So the Touch Pro I want would cost me $405 after $75 credit and $100 MIR. No thanks!
Do they allow third-party ugrade? Say I bought a phone off of craigslist or bestbuy and it was SERO compatible... I'm willing to extend my contract 2 more years.
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#73
Quote from ffolke View Post :
Do they allow third-party ugrade? Say I bought a phone off of craigslist or bestbuy and it was SERO compatible... I'm willing to extend my contract 2 more years.
i would like to know this as well
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#74
I am in the same boat as everyone in this thread except worse...My Mogul physically broke (the flex between the base and LCD ripped). So I have been without a phone (I still have a couple weeks until I am up for 2 yr upgrade.) Seeing as how no one has come up with a solution to staying on SERO I am kinda getting the feeling that I will have to go to everything plus...

Quote from ffolke View Post :
Do they allow third-party ugrade? Say I bought a phone off of craigslist or bestbuy and it was SERO compatible... I'm willing to extend my contract 2 more years.
Quote from aristowong View Post :
i would like to know this as well
I believe so, but to buy it third party means that you would not be eligible for any of the discounts (instant savings and MIR). That equates to a heck of a lot of money. Unless you get it used off craigslist or off eBay. But be warned, one of the phones that I got off eBay was actually reported lost/stolen (total waste of money). And of course eBay decided to do nothing about the situation even after I filed a complaint...
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#75
On SERO. I had a broken Mogul. Bought refurbed touch pro on ebay with good ESN. Activated new touch pro on sprint website. Everything worked. Still on same plan, transfer of service to new phone flawless. I did all this on Saturday.
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