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Sprint SERO phone upgrade help

dst1 1,216 February 18, 2009 at 10:34 PM More Sprint Deals
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My SERO 500 plan expires in two weeks. I want to renew my plan but upgrade to a smart phone. I am thinking about the Palm Treo 800. However, in reading through some of the threads here it seems that some of the phone upgrades require you to switch plans. My main goal is to keep SERO. Does anybody know what smart phones I can upgrade to without losing SERO?

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Last Edited by GRISHNAKH November 30, 2011 at 07:06 PM
Steps to getting both the $70 contract renewal credit plus ordering a new phone. These steps worked for me twice as of 2010-04-24 on the new upgraded Sprint web site:

Assuming you've been on SERO for 2 years, you can get a $70 service credit for renewing your contract for another two years.

To do so, log into your sprint account at www.sprint.com

Go to the support page and select the Email link on the right.

Select Plans, Features and Services from the first drop down in the contact form.

Select Plan Inquiries from the second drop down.

In the text field, say something like:

“I heard that there is a $70 service credit available if I renew my plan for another term. I am interested in having this credit applied to my account. Thank you.”

Now you have to wait up to a couple days for them to send you an email. If all goes well, you should get a response back saying that the credit is available and they have applied it to your account. You should see the credit on your account when you log in to your sprint account (if you get an email saying you can get the $70 credit OR a new phone credit, wait a week or so and try contacting them again through the email support link)

Now that you have the credit, you can upgrade your phone. Since you have been on Sprint for two years, you qualify for a $150 credit toward the purchase of a new phone.

To order the phone, go here:

http://delivery.sprint.com/m/p/nxt/epc/epclanding.asp

In the fields, enter this info:

Russ.S.Mcguire@sprint.com and his CID of 383

After logging in using Russ’ info (he is a VP or something at Sprint), go to www.sprint.com and log into your real sprint account.

You should see your current phone shown with a green “i” over it. Over toward the right you should see the words “I want to…”. Point at the “I want to” and select “Get a new phone” from the menu that pops up.

From here, you should be taken to the phones page and be allowed to purchase a new phone without it telling that you need to change plans (make sure you do your research and select a phone that will work on SERO otherwise you will not be able to activate the phone once you receive it).

-------------------------------------------
Sprint will buy back your old phone if you decide or don't want to hastle with selling it. They offered me $44.17 for my 3 year old touch. Brings my final cost to $85(+tx) They pay for shipping your old phone back.

https://secure2.sprintbuyback.com/consumer/



From post #82:

OK, I am going to help out all of you old SERO users to renew your contract and come out as good as you can. You will need to follow this tutorial in the proper order to get everything to work the way it should. I have four old SERO $30 plans and this worked for me.

1. At 22 months you are eligible to renew your contract. When you are eligible, login to your account at sprint.com and click on the "contact us" link at the top right of the page in the black bar. If you get a security warning about the content being delivered securely, choose No. Click on the "Email us" link and choose No if you get the security warning again. Search for something like "renew contract" and if you get the security warning, choose No. Now you should finally be at the web form to submit an email to Sprint ecare. For topic select "Plans, features, and services" and for subtopic select "Plan inquires." In the text box say that you have heard that there is a $70 service credit available for renewing your contract and you would like to take advantage of that. Put your real email address in the box and then submit email. Wait for a day or so for a response and if they offer the service credit, then just reply to the email that you accept. Not everyone is eligible for the service credit so you might not get it, but worth a try.

2. After the sevice credit issue is resolved one way or the other then you can get your new phone. Don't try to get the phone before the service credit because the credit MUST come first. Go to http://delivery.sprint.com/m/p/sprint/epc/epclanding.asp and use the employee address for Russ.S.Mcguire@sprint.com and his CID of 383. Don't worry about using his info, he is a VP or something and put the info on the web for people to use. If you don't beleive me, just google it. Now you can shop for phones. Pick any one that you want except the Palm Pre or the Instinct, they won't work with SERO. Blackberrys can work with SERO, but if you need my help with renewing, then you aren't ready for the hassle of a Blackberry on SERO. Once you have picked a phone, then choose the upgrade/replace option and you will be asked for your regular login you use to access your Sprint.com account. Go ahead and login and you will be asked to indicate which line you want to upgrade. Now you are in business and never have to talk to anyone. You should get free activation and free overnight shipping, sweet!

3. After your new phone arrives and you are looking for someone to call, dial *2 to get customer service. As you go through the prompts, choose "cancel service." Don't worry, you aren't really going to cancel, this just gets you to the retentions department. Before you call, figure out three phone numbers you call a lot, that aren't Sprint numbers. When you get retention and they ask you what you are calling about, say a friend (me!) told you about a feature they offer called "pick 3." They might ask you if you are thinking about canceling, so say yes you are thinking about it. They will then ask you for the three numbers. Once they add the numbers you will free unlimited calling to those numbers. If they offer it with a monthly fee, just say no thanks and hang up. Try again another time.

EDIT: pick 3 is no longer offered by Sprint, so don't bother with step 3

If you got through all this, you should now have a new 2 year SERO contract, a new phone of your choice at new subscriber pricing, a $70 credit on your account, and a new pick 3 option giving you a bunch of extra minutes. Good luck!

Android on SERO
Rumor Confirmed - Android phones will be available for SERO 10/1
http://slickdeals.net/forums/showthread.php?t=2136974



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#751
Quote from DKTVPN View Post :
My old phone was acting, called CSR and went to the store to exchange the new one but it came with Win 6.1, how can I get the Win 6.5? Can I update from the phone or from the computer?
Here is the link for the TP2 upgrade. Just download to your computer, connect your phone to computer using activesync/ mobile device center, run the exe file you downloaded, enjoy WinMo 6.5.

http://www.htc.com/us/support/tou...downloads/
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#752
Ok, I have a special question and wonder whether anyone else out of there has the same situation.
Somehow during my last upgrade they applied a $15 monthly discount to my bill every month, which brings my monthly SERO bill from $37 down to less than $20. Now the old Centro has very week signal sometime and I really want to upgrade it. But my concern is I might loose the $15 monthly discount. Any suggestion? Thanks!
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#753
Quote from issaacxu View Post :
Ok, I have a special question and wonder whether anyone else out of there has the same situation.
Somehow during my last upgrade they applied a $15 monthly discount to my bill every month, which brings my monthly SERO bill from $37 down to less than $20. Now the old Centro has very week signal sometime and I really want to upgrade it. But my concern is I might loose the $15 monthly discount. Any suggestion? Thanks!
Less than $20? - That's damn slick there! - I would just get another phone from CL or the Bay and keep rolling man!nod
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#754
Quote from issaacxu View Post :
Ok, I have a special question and wonder whether anyone else out of there has the same situation.
Somehow during my last upgrade they applied a $15 monthly discount to my bill every month, which brings my monthly SERO bill from $37 down to less than $20. Now the old Centro has very week signal sometime and I really want to upgrade it. But my concern is I might loose the $15 monthly discount. Any suggestion? Thanks!
Any time they go poking around with your account you run the risk of having a discount yanked. What was the $15 discount for?
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#755
Quote from Killerz View Post :
Any time they go poking around with your account you run the risk of having a discount yanked. What was the $15 discount for?
The truth is that I really don't know. I never asked for it and I guess it's a mistake from their part...
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#756
Quote from Blade107 View Post :
Less than $20? - That's damn slick there! - I would just get another phone from CL or the Bay and keep rolling man!nod
But when I got the new phone else where and call in Sprint asking for switching the phone, would they also poke into my account where the risk is still there to loose this $15 discount?
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#757
Quote from issaacxu View Post :
But when I got the new phone else where and call in Sprint asking for switching the phone, would they also poke into my account where the risk is still there to loose this $15 discount?
You can activate the phone online, log into your account and click on activate a new headset or something.
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#758
Quote from issaacxu View Post :
But when I got the new phone else where and call in Sprint asking for switching the phone, would they also poke into my account where the risk is still there to loose this $15 discount?
Very easy to do it online. All you have to do is enter the IMEI number in the online form and it's done. Make sure the phone is compatible with SERO!
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#759
After only 20 days my TP2 died. well screen died I think. I went to the store and they gave me a new phone. The only good thing about it I got stylus, battery and cables from broken TP2 so now I have replacements. They were able to transfer all my data to new phone i only lost couple of programs that I will reinstall later..
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Last edited by zaraza69 May 29, 2010 at 07:35 PM
#760
3 weeks ago, I got my $70 credit for renewing my contract following instructions on post #631 (Thanks for the helpful info). My account still shows that i have $150 towards a new phone. I am thinking about saving the $150 for a future phone. But for now, i want to swap my current Motoq 9c to a palm 800w that my bro is gonna give me. If i do the activation online, would sprint somehow take away the $150 towards a new phone? any1 dealt with a similar situation before? please shed some light. thanks.
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#761
Quote from kasino11214 View Post :
3 weeks ago, I got my $70 credit for renewing my contract following instructions on post #631 (Thanks for the helpful info). My account still shows that i have $150 towards a new phone. I am thinking about saving the $150 for a future phone. But for now, i want to swap my current Motoq 9c to a palm 800w that my bro is gonna give me. If i do the activation online, would sprint somehow take away the $150 towards a new phone? any1 dealt with a similar situation before? please shed some light. thanks.
Swapping phones does not impact your eligibility for the $150 handset discount, you should be fine
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#762
Thanks T-bob....Your words are as good as gold. I am gonna jump on it...
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#763
So I'm in at the Sprint Store phone upgrade page, with my $150 discount listed, and all of the good phones are still here like the HTC Hero and Samsung Moment. Is this just to mess with me/trick me into buying these phones and once I get one I'd have to upgrade my plan? Is the TP2 still the best thing going?
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#764
Quote from robjmiller View Post :
So I'm in at the Sprint Store phone upgrade page, with my $150 discount listed, and all of the good phones are still here like the HTC Hero and Samsung Moment. Is this just to mess with me/trick me into buying these phones and once I get one I'd have to upgrade my plan? Is the TP2 still the best thing going?
Try clicking on one of those phones, you will get a pop-up saying you'll need to change your plan. Definitely the TP2 is still the best phone you can get on the old SERO plans.
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#765
SERO is compatible with any windows based sprint cell OS 6.5 & under. The HTC Touch Pro2 is by far your best option on SERO. Some people really like the Palm Centro (old Palm OS, not WebOS) also. Stay away from the HTC Touch Pro, simply because the TP2 is so superior to the Touch Pro. All Instinct phones, all Android phones, all WebOS phones are not & will not be compatible on SERO. Windows 7 & iPhone phones will not be compatible when they hit Sprint either. All dumb phones (except the Instinct line) & Old Palm OS phones are compatible. CrackBerry's are the gray area. You can definitely get any Curve or older BB activated, but you will need to add BIS to the plan, then they will be poking around your account unless you can do it yourself online. Always opt to manage your account yourself as much as possible. Any further ?'s, google "Sprint Users" and visit that forum. I've been active on there for many years. They have an entire subforum on SERO there. No need to ask anymore ?'s here as it's already answered there.

Staying with SERO for as long as you can is a great idea, most especially if ya have a TP2! PPCgeeks, XDA, & SprintUsers are the best forum for learning about WM 6.5, cab files, customizing your phone, the newish windows marketplace, etc... The great thing about WM 6.5 & under is that it is business centric and it's not locked down. It is highly modable, & it's learnable. The TP2 cab file which restores the native ability for the TP2 to function as a wifi router is very sweet on SERO. Additionally, SERO & any Everything Data plan function the same way technically... the difference is a low bill vs. a much higher bill with a few added features.
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Last edited by RonPaul4Liberty May 30, 2010 at 04:05 AM
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