Drugstore/Grocery B&M Store Coupon Policy Compilation Thread

If you would like to add any other stores, please edit the wiki and add them here:

ALBERTON'S
The store has a new policy--they will only accept their store, internet and manufacturer's coupons. They will no longer accept them from other grocery stores.

Albertsons corporate policy is to accept Internet Printables. Internet coupons for completely free products are not accepted. Your local store may limit how many IPs to accept but generally should accept all as there is no limit to the number of manufacturer coupons that can be redeemed in a transaction.
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FRED MEYER
Does not double or triple coupons.

You should be able to use 2 coupons on any BOGO sales - YMMV.

Does not take competitor coupons.

Does not PM.

Accepts coupons for clearance items - YMMV.
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KMART
Thank you for your interest in using internet coupons at our Kmart stores.
Kmart does accept secure print-at-home coupons.

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PUBLIX
At your request, we have included our coupon policy below:
We will always comply with all rules and regulations that are printed on a coupon.
If a product is on a Buy One and Get One Free promotion you can use one manufacturer's coupon on each item.
If a product is purchased with a Buy One and Get One Free manufacturer coupon no other manufacturer's coupon can be used on the same item.
There is a limit of one Manufacturer's coupon and one Publix coupon per item if no limit is mentioned.

Publix will accept "cents off" Internet Coupons for $5.00 or less. We will accept "free product" Internet coupons for $5.00 or less. We also reserve the right to reject any Internet coupon that does not appear to be legitimate or does not scan properly. Internet coupons valued over $5.00 should be approved by a Manager or Customer Service Team Leader.

Also, we accept traditional supermarket competitor coupons. Please see your store manager for more details, as there is no written policy on this.

Again, thank you for taking the time to contact us. If we can be of any further assistance regarding this matter, please either call our Consumer Relations toll-free number at 1-800-242-1227, write us at the Publix Super Markets Corporate Office, PO Box 407, Lakeland, FL 33802, ATTN: Consumer Relations, or contact us at our website, publix.com and mention your reference number, # 617922.

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SAFEWAY

1. We will not accept any printable Internet coupons that do not have a manufacturer's bar code or manufacturer's redemption instructions.

2. We will accept any printable Internet coupons only if they scan properly at checkout.

3. We will not accept more than one "copy" of the same printable Internet coupon per customer.

4. We will not accept any printable Internet coupons for a Free Product (other than a "Buy One Get One Free Offer" that requires a purchase of the like item)

5. We will not accept any printable Internet coupons for more than a $5.00 value or for more than 50% of a product's retail price, whichever of the two is lower.

6. We will not accept any printable Internet coupons that do not have an easy to read expiration date or that extend more than 12 weeks. (Most printable Internet coupons may expire 30-45 days after you print them)

7. We will not accept any printable Internet coupons that appear out of proportion, appear blurry, or are obvious duplicates.

8. Any printable Internet coupons that appear to have been altered in any way may be rejected. (Printable Internet coupons are nearly always printed using the same technology and therefore have a standard format, with very specific security features, including a unique serial code.

Quote from Per verbatim from http://www.safeway.com/IFL/Grocery/Coupons-Policy : Related Links Header Safeway's Printable Coupon Acceptance Policy Header/Feature Area Lower Content(All Content Module) Effective September 2008, all Safeway owned stores accept legitimate, printable manufacturer’s and in-store coupons (“Printable Coupons”) pursuant to this policy. We recently engaged Coupons, Inc. to offer Printable Coupons on www.safeway.com and the websites of other Safeway owned companies. Help us make your shopping experience a pleasant one and prevent the abuse of this program by keeping in mind the following rules applicable to Printable Coupons. We can only accept Printable Coupons if they scan properly at the register. Printable Coupons are delivered using special software, designed to print a properly rendered barcode and limit the number printed. It is not an industry practice and we will not accept Printable Coupons for "FREE product" (i.e., no purchase required). Buy-one-get-one-free coupons and other varieties that have a purchase requirement are acceptable. We will not accept Printable Coupons for more than 50% of a product's value. For example, a $2 off coupon will be acceptable for a product that sells for $5 or more, but a $2 off Printable Coupon for a product that sells for $2.25 will not be accepted. If there are exceptions, we are usually provided an advance notice by the applicable manufacturer upon which we will pass the appropriate savings, if any, onto you. Printable Coupons will be rejected if they appear to be distorted or blurry, or are altered in any way or copied. You should always print them directly from the website or email that is offering it. Printable Coupons will never appear on your computer screen or sent as a graphic, PDF or Word document. Printable Coupons are non-transferable, and should not be copied, scanned, sold, traded, or otherwise distributed to others. They have unique serial numbers printed on them and follow an industry-standard format. For more information about using Printable Coupons and to check for validity please visit the Coupon Resource Center online at www.printcoupons.com.

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TARGET
When accepting coupons, we use the following guidelines:

- We accept two kinds of coupons: Target-issued and manufacturer-issued.
- We'll accept one Target coupon and one manufacturer coupon for the same item, unless either coupon prohibits it.
- We can't give cash back if the face value of a coupon is greater than the purchase value of the item; in this case, we're able to adjust the value of the coupon to equal the price of the item.
- We can't accept coupons from other retailers, or coupons for products not carried in our stores.
- All valid coupons should be presented to the cashier while you're checking out.

For questions about using a specific coupon, we encourage you to stop by Guest Service and ask to speak with the Guest Service Team Leader. They'll do their best to help while you're in the store. If you still have questions after speaking with them, please call our Guest Relations team at (800) 440-0680. Either way, we're here to help!


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WALGREENS
One Walgreen and one manufacturer coupon can be used for the same item, unless either coupon prohibits such use.

Walgreens Roto Ad Coupons, Instant Value Coupons (IVC), and a manufacturer’s coupon can be used towards the purchase of any one item. “One coupon per purchase” means one coupon must be tendered for each PIECE sold.

Walgreens does not provide cash back if a coupon is presented for more than the purchase value of the item (e.g., the customer is using the coupon to purchase a clearance item).

If the retail of the item is less than the face value of the coupon:
the coupon value shall be the retail value if the state requires taxes to be paid on that item,
the coupon value shall be the retail value plus taxes if the state does not require taxes to be paid on the item.

All valid coupons must be presented to the cashier at the time of sale only.

Managers have the right to limit the quantities of all advertised items.

If an item purchased with a manufacturer’s coupon is returned, the customer will get the retail price of the item. If the customer purchased an item with a Walgreens coupon, the customer receives the price paid.

Example 1: If the retail price for an item is $1.49 and the manufacturers coupon was 25� off, the refund amount would be $1.49 plus tax.

Example 2: If the retail price for an item is $1.49 and the Walgreens coupon was 25� off, the refund amount would be $1.24 plus tax.

For Instant Value Coupons, stores receive credit from the manufacturer ONLY if the coupon is scanned. Once an IVC coupon has been scanned and the transaction is finished, you can discard the coupon.

Only one coupon can be used when a customer is purchasing a Buy 1 Get 1 free item, because the customer is only purchasing one item.
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WINN DIXIE
Winn-Dixie's policy on coupons is as follows: Winn-Dixie
does not accept competitor's coupons. Nor does Winn-Dixie accept Internet coupons
unless printed off our website. Winn-Dixie does not participate in Double or Triple
coupons unless in promotions which would be clearly posted in flyers and throughout the
stores.
This post can be edited by most users to provide up-to-date information about developments of this thread based on user responses, and user findings. Feel free to add, change or remove information shown here as it becomes available. This includes new coupons, rebates, ideas, thread summary, and similar items.

PLEASE HELP WITH THE WIKI!

ARIZONA and SOUTHWEST

Dear Customer:

Thank you for contacting Fry's Food and Drug Store regarding the Coupon Policy for stores in your area. Our stores
will accept Manufacturer Coupons, Internet Manufacturer "cents of"" Coupons, Internet "Dollar Off" Coupons,
Fry's In-Store Coupons, Fry's Catalina Coupons, and Competitor Pharmacy Coupons only.

Fry's will double manufacturer coupons only. In-Store coupons are always taken at face value.

Fry's will double 'cents of" manufacturer coupons up to $1.00 in value.

All coupons that are over $1.00, FREE, or state 'Do Not Double' are redeemed at face value.
A limit of three of the same coupons for the like items will be doubled. Any additional coupons for the same items will be redeemed at face value.

There is generally no limit on manufacturer FREE coupons however stores can limit the free coupons in order to ensure product availability for our customers.

The coupon refund may not exceed the price of the item including VIP discount.
Alcohol, Tobacco and Pharmacy coupons are accepted at face value only.

We hope this information is helpful. If you have additional questions regarding our coupon policy, please feel free to speak to store management. They will be glad to assist you.

Thanks again for writing.

Sincerely,
Patricia Ann Robb
Consumer Affairs

Reference: 4840765

Safeway

Dear Customer:

Thank you for your recent inquiry regarding the Coupon policy including the Internet Coupons at your local Safeway store.

The coupon policy is the same for all the stores in your area. We do double manufacturer's coupons up to a maximum of $1.00 in total value. This means a coupon for over 50 cents is worth a maximum of $1.00. We will double a maximum of three coupons for the same item at a time. When you sometime come in the store with 10 or 20 identical coupons and purchase 10 or 20 of the same item. We will double only the first three. That is our limit. Following the first three, we will accept the coupons at face value without doubling them. We also must follow the instructions on the coupons. Most coupons indicate "one coupon per purchase” that means we can't apply two separate coupons to the same purchase. This causes the most confusion. We do not honor competitors’ coupons.

Printable Internet Coupons are defined as on-line print at home coupons that consumers receive from either a retailer web site (for example: Vons.com), a manufacturer web site (for example: Kraft Foods.com) or from a legitimate coupon web site, (for example: Coupons.com). These web sites typically require shoppers to register on-line before granting access to print the coupon, and generally limit the customer to print only one type of coupon from their web site to discourage duplicates coming from a single computer.
In order to insure that we accept only legitimate printable Internet coupons, Safeway has adopted the following store policies and guidelines. These policies and guidelines are company wide.

1. We will not accept any printable Internet coupons that do not have a manufacturer's bar code or manufacturer's redemption instructions.

2. We will accept any printable Internet coupons only if they scan properly at checkout.

3. We will not accept more than one "copy" of the same printable Internet coupon per customer.

4. We will not accept any printable Internet coupons for a Free Product (other than a "Buy One Get One Free Offer" that requires a purchase of the like item)

5. We will not accept any printable Internet coupons for more than a $5.00 value or for more than 50% of a product's retail price, whichever of the two is lower.

6. We will not accept any printable Internet coupons that do not have an easy to read expiration date or that extend more than 12 weeks. (Most printable Internet coupons may expire 30-45 days after you print them)

7. We will not accept any printable Internet coupons that appear out of proportion, appear blurry, or are obvious duplicates.

8. Any printable Internet coupons that appear to have been altered in any way may be rejected. (Printable Internet coupons are nearly always printed using the same technology and therefore have a standard format, with very specific security features, including a unique serial code.

Thank you again for your patience. If you would like to discuss this further or if any of your account information needs updating, please reply to this email or call our toll free number at 1-877-723-3929 and reference contact I.D. 12538930. One of our associates will be happy to assist you.

We appreciate your business and look forward to seeing you soon. Thank you for shopping at Safeway.


Sincerely,

Sandra King
Customer Service Center

Albertson's (LLC in the Southwest Region)

You can find out which one your store is by going to www.albertsons.com
and when you put in your zip, if you are redirected to www.albertsonsmarket.com then your store is LLC)

Dear Valued Customer,

Thank you for contacting us with the information we have requested. We appreciate the opportunity to assist you.

The Albertsons Corporate policy states the following:

Valid coupons are accepted if the customer has purchased the necessary merchandise.

Coupons must be redeemed at the time of purchase of the specific product. Coupons may not be redeemed after the transaction has completed.

Expired coupons are not accepted.

Coupons cannot be converted to cash under any circumstances.

The Southwest Division accepts competitor coupons at face value for the same items. This is not an advertised offer, but is honored at the stores at a customer's request.

Again, thank you for contacting Albertsons Customer Care. If we can provide any information or be of service to you in the future, please do not hesitate to contact us by e-mail or by calling 1-877-932-7948.

Sincerely,

Anna S.
Albertsons Customer Care Representative

Basha's

Our coupon policy is pretty basic. We double manufacturer’s coupons every day, capping the value at $1.00. Coupons $1.00 or more are redeemed at face value. We’ll double up to three like coupons; after three, they’re redeemed at face value only. We’ll accept Internet coupons, but they can’t be for free items, or for more than $3.00 off.



Rob Johnson

Public Relations

Bashas' Inc.







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SOUTHERN CALIFORNIA

Ralph's

Dear Customer:


Thank you for contacting Ralphs Grocery Co regarding the changes in our coupon policy. Our new coupon policy
is as follows:

Coupons that are 50 cents or more will be valued up to a $1.00. If a coupon exceeds $0.50 and is less than $1.00,
its value will be $1.00. All coupons $1.00 or greater will be redeemed at face value. Some exceptions apply. A
limit of 1 coupon for each Like ITEM WILL be doubled per customer. The following coupons may not be doubled:
ACT MEDIA, ACTNOW, Checkout coupons, Free coupons, Fluid Milk Product coupons, Liquor, Ralphs, Store and
Tobacco. Coupons that exceed the value of the item may not be doubled.

Additionally, we reserve the right to accept, limit or refuse manufacturer coupons issued by other retailers.

Thank you again for your inquiry regarding our new policy. Please continue to contact us any time you have a
question or comment.



Sincerely,

Emily Boomershine
Consumer Affairs

Reference: 5440426

Albertson's

Dear Customer

Thank you for contacting us regarding our coupon policy. We appreciate the opportunity to assist you.
The Albertsons Corporate policy states the following:
Valid coupons are accepted if the customer has purchased the necessary merchandise.
Coupons must be redeemed at the time of purchase of the specific product. Coupons may not be redeemed after the transaction has completed.
Expired coupons are not accepted.
Coupons cannot be converted to cash under any circumstances.

Manufacturer Coupons: Coupons issued by the manufacturer containing: terms of agreement , face value, expiration date, and verbiage manufacturer coupon. They have handling instructions printed on them.

Most manufacturer coupons have barcodes on them and can be scanned. Any coupons that do not scan or do not have barcodes should be checked for validity of expiration date and purchase requirements.

Albertsons may issue coupons that are manufacturer coupons that contain the words redeemable only at Albertsons.

Store Coupons: Company s discount offers in various forms of media including, but not limited to, print, electronic, newspaper, direct mailers, kiosks and Company websites.

Store coupons may also contain the words redeemable only at Albertsons (or a banner of Albertsons).

Store coupons may state that the discount applies only with Preferred Card/Super Card/Loyalty Card.

When redeeming a store coupon the terms printed on the coupon must be adhered to.

We do not accept competitor store coupons; these are limited to Albertsons only/Supervalu only.

You are able to use a store coupon and a manufacturer coupon for the same item.

If you have further questions or concerns, please call the customer service center at 1-877-932-7948.

Sincerely,


Antonio C.
Albertsons Customer Care

Von's

Thank you for your reply regarding our double coupon policy at your local Vons store. We appreciate the opportunity to respond.

Manufacturer coupons are now doubled up to $.50 cents for a total of $1.00. All manufacturer coupon doubles are subject to the contract of the manufacturer and expiration dates. Double coupons exclude all liquor, tobacco, fluid dairy products, pharmacy prescriptions, U.S. postage stamps, lottery tickets, gift cards, gift certificates, commuter passes, money orders, free coupons; coupons marked “Do Not Double”. Coupons that exceed the value of the items can only be doubled up to the actual retail value of that item. Except as advertised, coupons that require the purchase of multiple items are excluded. A limit of one coupon for each like item coupon will be doubled per household. Additional coupons for same like item will be redeemed at face value.

We hope the above information will be helpful. Thank you for your time and interest.

If you would like to discuss this further, please reply to this email or call our toll free number at 1-877-723-3929 and reference contact I.D. 15272087. One of our associates will be happy to assist you.

We appreciate your business and look forward to seeing you soon. Thank you for shopping at Vons.


Sincerely,

Kip Paul
Customer Service Center




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NORTHWEST

Re how many twice value coupons can be used when there are 5 coupons in circulation:

Wednesday, August 12, 2009 12:48 PM
From: "Bell, Alicia 51000" <Alicia.Bell@supervalu.com
I understand there has been confusion surrounding the Twice the Value coupons for you and I sincerely apologize for the frustration we have caused. Unfortunately on our side we had miscommunication and crossed dates of our coupon promotions lately that caused the confusion you expressed earlier. Because of our error we would never let that be an inconvenience to you. Recently there is an overlap of promotions that has the Twice the Value coupons where 5 coupons are active for a day. Even though our policy is to not accept more than 3 coupons – in this case because of our error - we would take care of your expectation of us to honor our coupons for you during the active time frame ( just like your example of 5 coupons active for the day we would honor all 5)



Again, we apologize for our mistake that caused the confusion. I can tell you our team has worked out a system to ensure our wires do not get crossed in the future with these promotions. It is never our intent to confuse or frustrate you and other customers who enjoy using these coupons. We understand customers want to use coupons like these as often as possible. We want to be there for you and making your shopping trip easier and not a hassle to use coupons. We appreciate your feedback as it helped us recognize our opportunity to be better and grow our coupon program.



Alicia Bell

Area Satisfaction Manager

Western Washington

Cell: 206-321-7292






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MID-WEST NEEDED

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NORTH EAST

(CT, MA, NJ, NY, RI)

COUPON REDEMPTION POLICY

Manufacturer Coupons
o Only one manufacturer's coupon per item.
o We do not accept expired coupons.
o No substitutions, the exact item stated on the coupon must be purchased.
o Coupons cannot be redeemed after the expiration date.
o Coupons with a face value over 99 cents will not be doubled or tripled.
o A customer may double a maximum of 4 identical manufacturer coupons. For example, if a
customer purchased 5 boxes of Cheerios and presented 5 manufacturer coupons for 50 cents,
the first four coupons would be doubled to a $1.00, the fifth would only be redeemed for 50 cents.
o Up to an additional 12 identical coupons/items will be redeemed at face value for a total of 16 identical coupons.
o Total redemption may not exceed the retail value of the item.
o Any coupon offering product "free of charge" should be honored for the value of the item only,
it cannot be doubled or tripled.
o Act Media coupons cannot be doubled or tripled.
o Catalina checkout product specific coupons cannot be doubled or tripled.
o Catalina checkout product specific coupons cannot be used with any other manufacturer's coupons for the same item.
o Catalina non-product specific store coupons can be used with another manufacturer's coupon.
For example, a customer may use a 50 cents off any Produce item and a manufacturer's coupon

o End of Order Coupons
o Catalina manufacturer's end of order (dollar off your next shopping trip) offers may be used
with other manufacturer's coupons.
o Stop & Shop End of order coupons i.e. "$7.00 off of a $50.00 purchase" are limited to one per
customer per transaction provided the customer has met the minimum purchase requirement
stated on the coupon. Customers are not eligible to use more than one end of order coupon per
transaction regardless of the total sale value.

Internet Coupons
Stop & Shop will continue to accept manufacturer coupons generated via the Internet, unless we
receive notification from manufacturers of fraudulent activity involving these coupons.

Gift Card Purchases
Stop & Shop does not accept coupons of any type for the purchase of Gift Cards.

Thanks, again, for contacting us. We appreciate hearing from you.

Sincerely,

Catherine Garrett
Customer Care Representative








Thank for contacting us regarding our coupon acceptance policy. We appreciate the opportunity to assist you.

Shaw's stores will double any valid manufacturers' coupon with a value of up to $0.99. Manufacturers' coupons over $0.99 are redeemable at face value. Any coupons for tobacco and/or alcohol products, coupons for free items, or coupons that state "do not double" will not be doubled, regardless of the coupon amount. No more than 6 like items may be purchased per order using the doubling of manufacturers' coupons. Only 1 manufacturer's coupon may be accepted per item. The amount of redemption will be credited during the transaction, and will be printed on the register receipt. Redemption may not exceed the value of the item being purchased.

Again, thank you for contacting Shaw's Customer Care. If we can provide any information or be of service to you in the future, please feel free to contact us by email or by calling 1-877-932-7948.

Giant Supermarket

(DC, DE, MD, VA)

Thank you for taking the time to contact us. Below is the information you requested concerning Giant's coupon policy.

Manufacturer Coupons
o Only one manufacturer's coupon per item.
o We do not accept expired coupons.
o No substitutions, the exact item stated on the coupon must be purchased.
o Coupons cannot be redeemed after the expiration date.
o Coupons with a face value over 99 cents will not be doubled or tripled (only with special promotions).
o Total redemption may not exceed the retail value of the item.
o Any coupon offering product "free of charge" should be honored for the value of the item only, it cannot be doubled or tripled.
o Catalina checkout product specific coupons cannot be doubled or tripled.
o Catalina checkout product specific coupons cannot be used with any other manufacturer's coupons for the same item.
o Catalina non-product specific store coupons can be used with another manufacturer's coupon. For example, a customer may use a 50 cents off any Produce item and a manufacturer's coupon

Internet Coupons
Giant will continue to accept manufacturer coupons generated via the Internet, unless we
receive notification of fraudulent activity involving these coupons.

Gift Card Purchases
Giant does not accept coupons of any type for the purchase of Gift Cards.

Our coupon policy does not cover our special promotions (Dollar Doublers, Triples) as these promotions vary and are subject to change.

Thanks again for contacting us. We appreciate hearing from you.

Catherine Garrett
Customer Care Representative




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SOUTH

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SOUTH EAST NEEDED

http://www.harristeeter.com/promo...olicy.aspx
*check website for occasional revisions

General

* We accept coupons that have not passed their expiration date for use; we can not accept any expired coupons.
* We accept only one manufacturer coupon per purchased item.
* We do not accept coupons on items not purchased.
* Coupons must be presented at time of purchase; we can not return money for coupons not used.
* Coupons presented and items purchased must match exactly; size, variety, flavor, etc.
* We uphold any purchase stipulations set forth by product manufacturer.
* We accept only one coupon for Buy One Get One Free items.
* We accept coupons for items only of equal or more value; we do not give cash back.
* Sales tax is paid by customer at full retail.

Doubling

* We accept 20 double coupons per day per customer/household with VIC card; all others redeemed at face value. No orders may be separated that would allow the 20 coupon limit to be exceeded.
* We double manufacturer’s coupons up to face value of $0.99; with total amount not to exceed $1.98 or entire retail of item; whichever is less.
* We double up to three identical items with manufacturer coupon; additional coupons for like item will be honored at face value.
* No competitor coupons will be doubled or tripled.
* In the event of triple coupons, up to 20 coupons will be tripled per day per customer/household with VIC card; all others redeemed at face value. No orders may be separated that would allow the 20 coupon limit to be exceeded.

Internet Coupons

* We gladly accept internet manufacturer’s coupons for product; however no “free” product internet coupons are accepted.
* With the purchase of two like manufacturer’s products, we accept two internet coupons, per store, per day.
* We do not accept internet coupons that do not appear to be originals or that won’t scan.

Competitor’s Coupons

* We gladly accept local competitors’ circular or direct-mail coupons for MONEY OFF THE TOTAL ORDER; we do not take competitor’s coupons for money off specific items.
* We do not accept any internet coupons from other retailers.

Rainchecks

* Rainchecks never expire and are accepted at any Harris Teeter store.
* We do not issue rainchecks for coupon items that may be out of stock or for “while supplies last” items.
* We reserve the right to limit raincheck quantities based on product availability and advertised limits.
* Rainchecks can be written for a limit of three unless otherwise stated in the ad.

Scan Guarantee

* Our scan guarantee states “If an item scans higher than the shelf tag or sign, you will receive one like item free, excluding alcohol and tobacco.

Harris Teeter reserves the right to limit quantities in coupon usage, as well as products and to amend our policies as we deem appropriate.




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EAST

Dear Ms. xxxxxxxx:

Thank you for contacting The Kroger Co. regarding our coupon policy.
The policy is as follows:

We reserve the right to limit quantities so that all shoppers may be able to purchase all of their needs.
We will double coupons up to $0.50 and triple up to $0.39 everyday.
Coupons over $0.50 will be redeemed for face value.
We will redeem only one double or triple coupon per like item.

We do accept Internet coupons, providing the following is true:
The coupon is not for a free product or for more than 75% off the original cost - we do not accept those from the Internet.
The coupon scans properly at the register. If the registers do not register, it is most likely not a valid coupon.
The coupon is not altered in any way.

I have forwarded the information to store management as well, so that they can relay the information to their team.

Again, I do apologize for any confusion and inconvenience. If we can be of further assistance, please feel free to call us at 800-576-4377. Thanks again for contacting Kroger.

Sincerely,
Dawn Arsenault
Consumer Affairs

Reference: 5382832



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NATIONAL CHAINS

Dear Customer :

Thank you for taking the time to contact CVS/pharmacy with your inquiry regarding CVS/pharmacy coupon policies and proceedures. I hope that the following information will help to clarify things for your group.

We value our savvy coupon shoppers at CVS/pharmacy. As of June 2007 however, we are no longer accepting expired coupons.

Like many companies, we cheerfully reset expired coupons for many years to accommodate our wonderful customers. The recent change in proceedure can only be attributed to loss prevention.

CVS/pharmacy will accept coupons printed from the Internet.

They must have a legible barcode that scans at the register.

If the coupon does not scan at the register, the cashier should politely inform you that we are unable to accept your coupon. We do not allow manual overrides at the register for coupons printed from the Internet.

Our registers are set to allow 1 CVS coupon and 1 manufacturer coupon per item. However, the staff should be allowing customers to use Extra Bucks in combination with other CVS coupons since these are coupons you have “earned.”

In addition, similarly they should be allowing the use of “offer at the register” coupons which would be an open offer of $3 off of $15 or a certain dollar amount off of a specific item.

Since our registers are programmed to only accept 2 coupons (1 CVS, 1 manufacturer) per item if the number of coupons exceed the items purchased a member of management will need to assist the cashier in processing the coupons.

I apologize in advance for any inconvenience.

But once again, I thank you for contacting us. If you have any further questions, please don't hesitate to contact us again.


Sincerely

Walgreens

Subject: Walgreens Ref #1057065
Date: Tue, 22 May 2007 16:30:25 -0500
From: Power.Center@walgreens.com
To: @gmail.com
May 22, 2007
Dear Ms. ,
Thank you for taking the time to email us with your concern regarding our Catalina promotion. Please be assured that Walgreens takes customer
comments and complaints very seriously, and we will continue to try to improve the way we do business. Our Advertising Department has reviewed your concerns and notified me that the two-week expiration date is not decided by Walgreens, rather the manufacturer. The restrictions are different for every state and are stated on the coupons. The phrase "not intended for the purchase of Procter and Gamble products" has been changed in the Catalina system so
it's not so confusing to customers.

In regards to the manufacturer coupons, multiple can be accepted as long as the coupon does not state “not valid with any other offer”. They may
also be used in combination with Walgreens coupons unless otherwise stated. Using manufacturer coupons and/or paying with a gift card should
have no barring on whether the coupon prints out. Again, thank you for taking time to bring your comment to our attention. We hope you'll give us another chance to serve you.

Sincerely,
April S.
Consumer Response Representative
Ref # 1057065

June 04, 2007
Dear Ms. ,
Thank you for taking your time to contact our Corporate Offices. We appreciate hearing from our customers and value all comments received.
A coupon that is over the value of the item will be accepted. However the additional amount is not returned to the customer.
Again, thank you for letting us know about your satisfaction. We truly appreciate your thoughtfulness.

Sincerely,
April S.
Consumer Response Representative
Ref # 1078536

Wal-Mart

Found on website-
Wal-Mart accepts the following types of coupons (see guidelines below):

* Manufacturer coupons (Cents Off)
* Free merchandise (or Buy-One-Get-One-Free) coupons
* Store coupons
* Pharmacy (Advertising and Promotional) coupons
* Internet coupons
* Soft drink container caps

The following are guidelines and limits:

* Wal-Mart only accepts coupons for merchandise we sell and only when presented at the time of purchase.
* Coupons should have an expiration date and be presented within the valid dates. Wal-Mart will not accept expired coupons.
* Internet coupons should be legible and say "Manufacturer Coupon." There should be a valid remit address for the manufacturer and a scannable bar code.
* Only one coupon per item is permitted.
* Use of 40 or more coupons per transaction will require approval by Customer Service Manager.

Emailed directly from Customer Service at Corporate Wal-Mart-

Thank you for your message.

Dear __________,

Wal-Mart Stores can accept coupons that are available on the internet for customers to print from their home computers. The following are guidelines for the stores for accepting internet coupons:

- The coupon should be legible and say "Manufacturer Coupon". There should be a valid remit address for the manufacturer, to ensure the coupon can be processed for payment.
- The coupon should have a scan-able bar code.
- The coupon should have an expiration date.
- The coupon cannot be a photocopy.
- The limit is one coupon per item, per Customer.
- A Salaried Manager can refuse to accept a coupon if it does not meet any or all of these guidelines.

Thank you,
Customer Relations

Target

Dear Target Guest,
Thanks for asking again about using coupons at Target. Coupons are a great way to save even more when shopping at Target, and we make it easy to use them at our stores. But because of the variety of coupons available to our guests, we do have some guidelines for how coupons can be redeemed at Target:

* We accept two kinds of coupons: Target-issued coupons and manufacturer-issued coupons.
* We'll accept one Target coupon and one manufacturer coupon for the same item, unless either coupon prohibits it.
* We can't give cash back if the face value of a coupon is greater than the purchase value of the item; in that case, we'll adjust the value of the coupon to equal the price of the item.
* We can't accept coupons from other retailers, or coupons for products not carried in our stores.
* All valid coupons should be presented to the cashier at the time of sale.

In addition, Target empowers the store to limit the number of items a guest buys with coupons. We reserve the right to limit purchases to reasonable family-size quantities.
Have questions or want more information about using coupons at Target? Check with a Guest Services Team Leader at your local store. You can also give us a call at (800) 440-0680, or visit us on Target.com. Either way, we're here to help!
Thanks for shopping with us. We'll see you again soon at Target.
Sincerely,
Larry
Target Guest Relations www.target.com

RITE AID

Email received from customer service.

At Rite Aid:
You can only use one manufacturer coupons per sale. However, you can use a
manufacturer's coupon with a Rite Aid coupon at anytime as long as the two
combine do not exceed the amount of the item you are purchasing. Rite Aid
accepts all internet coupons as long as the value of the coupon is below
$5.00. Also, you can use more than one coupon per transaction.

Whenever an item is on sale you can use a coupon on the item as long as the
value of the coupon does not exceed the value of the item itself. For
instance; if you have a coupon for a $1.00 off and the item is on sale for
$0.99, the coupon cannot be used as it exceeds the value of the item being
purchased. I hope this explains in further detail the coupon policy for you.

Also, you can use BOGO coupons on BOGO sales the sales. The sales tax will
automatically adjust.

Corey
Customer Support


Here is another one for Rite-Aid with more info. It says you can use 2 coupons on a BOGO as long as the total doesn't drop below "0"


Thank you for taking the time to contact us. Coupons, and their face value,
cannot be exchanged for cash. Front-end competitor coupons will not be
honored at Rite Aid. Coupons are to have a valid expiration date, those that
are expired or ineligible will be returned to the customer.

One internet coupon can be used per item; however, there is a $5.00 limit on
each internet coupon. Similar to manufacturer's coupons, only one internet
coupon is accepted for each item, unless coupled with a manufacturer's or
valuable coupon found in a Rite Aid circular.

When items are featured on a Buy One, Get One Free promotion, up to two
coupons can be used against the items being purchased, as long as the net
price does not go below zero for the item being purchased. The register will
automatically calculate any sales tax due on a zero sales transaction based
upon your state and local laws.


Carrie
Customer Support

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