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DirecTV customers - Free offers to stay with DirecTV

Scarface97 160 40 September 29, 2005 at 11:52 AM in Mail In Rebate (8) More Direct TV Deals
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Last Edited by Scarface97 June 6, 2008 at 02:48 PM
Update: Emailing them from their website works great. They will call you directly and they will have a written record of your complaint.
You can also call 1-800-824-9081 and at the voice menu say "cancel service".

I called DirecTV to see what counter offers they had in place. I am only a Select Choice customer from 1997 and have a 40 hour Tivo unit, and get free local channels. So my monthly bill after taxes is now $51.

Current deals:
$10 off a month for the next 12 month - no commitment
OR
$100 credit on your bill - no commitment
AND/OR
Free channels for a few months - no commitment
AND/OR
Miscellaneous DVR type of freebies/discounts - normally 2 yr commitment required.

Original posting deals that were going on:
Here is what the rep outlined (they know about the Dish Network special):
  • Upgrade Tivo to 80 hour free, and gives you a $100 rebate on top of that
  • 2 months Premium service free
  • 6 months of Showtime free
  • 3 months of Starz free

Hmmm....decisions, decisions.

Good luck!

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Last Edited by bgammill July 5, 2015 at 10:43 PM
According to trehutch on 6/19/15, the new number to call is 1-855-407-3110 and the deal code is GREATDEAL1. Aside from the new number/deal code, my script below should still give you the best chance of getting the best deal. Keep in mind that other than a couple of posters, as of May 27th most people have not been able to get the $200 Visa Gift Card.
-4fit?

4/9/15 per 4fit?

-Call 1-800-531-5000
-Get to retentions department
-Confirm you are in retentions department
-Don't bother with their offers and simply request a cancellation 2 weeks out
-Confirm cancellation date
-Wait to receive "We won't you back", "Let us make it right", "blah blah" call or email with special 877-250-4624 number and NEWDEAL1 or NEWDEAL2 code
-If you receive that email, great. Go ahead and call in as soon as you receive it.
-If you DO NOT receive the email in a few days, call the 877-250-4624 number anyway and tell them you received the email
-You may get turned down for "not being in their system" yet
-If that is the case, ask if they can get you added to the system
-No matter what they say, call back in 48 hours or so and try again
-You may still have to haggle with them a bit to get everything listed in this thread ($200 GC, 12 month discounts on package, free 2015 Sunday Ticket Max, 3 months of premium movie channels, all requiring a 12 month commitment (24 months if you elect to receive new equipment)), but they also may just lay it all out there for you from the start
-If all else fails, you can always call the 1-800-531-5000 number back before the date you set and have the cancellation removed and try the whole process again later


Image of the email you may receive after setting a disconnect date: http://i.imgur.com/OCbbk3x.png

08/11/2014
offered through them calling me FREE NFL ticket 3 mths Ultimate package (if that's what its called) for $5.99 per mth.. All they wanted was an additional 12 mths from me. Told them my contract doesn't expire till march they then said well then you will only have an extra 5 mths to finish it off :-)

03/18
1 free hddvr
another $100 hddvr
$120 credit for having existing hbo
6 months premium channels free

03/23
HD DVR $99 + $19 shipping
$10 credit per month for 12 months (the guy couldn't get this to go through so ended up doing an upfront credit of $120 to the account)

Not great, but what can you do? After 5 calls, I just wanted to get it overwith.

04/05
1 Free HD DVR (the new one with VOD)
2 HD DVR for $99 (the new one with VOD)
3 HD service free for a year
4 Starz, Showtime, Cinemax, HBO free for 6 months
5 Free install
6 $10 off per month for a year

6/1/2009
(1) Free HD DVR
(2) Free S&H and Installation
(3) Free year of HD Service
(4) $10 off per month for 12 months
(5) Sports package (FSN, NESN, etc) for $2.99 a month originally $12.99 a month
(6) Starz and Showtime free for 6 months

All promotions came with 2 years more contract.


9/28/09
- 2 Free HD DVR receivers
- Free S&H and Installation
- Free year of HD and DVR service
- $20 off per month for 6 months
- Starz and Showtime free for 6 months
- 2 years commitment


1/9/11
new increase in prices. call for your free credits Smilie
I will call tomorrow! and let you guys know

3/5/11
-$300 Credit
-12 Months DVR Free
-3 Months of Showtime, Encore, & Starz Free
-No Commitment
Thanks!
___________
6/10/11
well, I called the number in the OP (just the regular customer service number?) and said " cancel service" when prompted.

Got to talk to Ann (very friendly and helpful) and all I have to say is DirecTV just won major brownie points in my book. they are willing to offer a lot to keep you as customer.

My new deal:
- $10 HD access - FREE FOR 12 MONTHS
$65.99 Choice Extra Package - 230 channels (ncludes sports pack)
- $20 OFF for 12 months
- $5 OFF for 24 months
FREE STARZ, SHOWTIME FOR 6 MONTHS (do not have to call to cancel. they will roll off)
FREE HBO 3 MONTHS (call after 3 months to cancel)

EQUIPMENT OFFERS:
FREE 2nd HD DVR RECEIVER (waived the technician charge) - requires you sign a new 2 year contract

$47.99 + $6/month (2nd DVR) = $53.99/month
+
$250 ONE TIME CREDIT

needless to say, I'm staying! thanks OP and DirecTV

05/07/2012
Customer of 11 years and never late on my bill. My discounts were ending so I called in to see if I can get my discounts renewed since I truly can not afford the regular price and need a discount to stay with them or else I would need to cancel. They said there are no discounts available at this time. I guess I would need to look to the cable company to get a cheaper basic service.

I would not sign up or change a directv package right now. This week they are supposedly coming out with a 5 tuner DVR and I would hate to be stuck with the old tech by signing up or committing to now. HMC has been out since 2011. Post is pointless.


09/25/2012
Customer for 1 year, no late payments. Gave me 1 free HD DVR and 1 HD receiver for $49. Waived the HD service fee for 12 months and gave me $10 off my bill for 12 months.
Made me extend my contract.

10/02/2012directv customer for last 9 years, current bill of approx. $100 per month, do not watch much hbo, etc, or sports. Directv refused to upgrade boxes even though they were broken, without renewal of contract. Got Century link flyer in mail, signed up for 10mbps internet and same number of channels as directv for $96, 1 year contract, getting a $250 amex cad free and a samsung galaxy tablet for free.

10/04/2012DirecTv customer for 14 months (this time, first subscribed about one year after the company started) Called last weekend and I was offered $10 off for (I think) 12 months, 4 months of Showtime and the Red Zone Channel. I was told this was the only offers available at the time. I declined them.

This morning I e-mailed via their website and stated that I'd received a letter from Dish Network (true) and when comparing packages their top tier packages, without premium channels (America's Top 250) found that that package would be $36 less than what I'm paying for the Xtra package from DirecTv. I was sent an e-mail back giving me a phone number and PIN code to call in with.

I just spoke with the rep and she took $15 off for 15 months, $20 off for 12 months and $5 off for 24 months with a one time credit of $25. A total savings (over time) of $610.

She said DirecTv is always willing to work with their customers.

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Link for form to get help from the Office of the President:
http://www.directv.com/DTVAPP/glo...#h:524.988

After filling out the form at the link, and waiting 24 hours, then you can call the Office of the President at:
1-888-440-7827

5,811 Comments

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#2266
Quote from bgammill View Post :

Either way, in a couple of years, you will enjoy a glorious sunrise, and be welcomed back to Directv with open arms, and probably will be able to get a full new customer deal then!
Lather, rinse, repeat!
Glad to hear I'm not alone. Will do..! I may have to wait it out until next NFL season though... My Chiefs arn't putting up much of a fight anyway.
Reply Helpful Comment? 0 0
#2267
Quote from Halos View Post :
Anyone have any luck getting NBA League Pass for free in the LA market, since DirecTv doesn't have the Laker channel.
This poster claimed to...

http://slickdeals.net/f/5320174-DISH-network-Free-NBA-League-Pass-YMMV?v=1

Cool
Reply Helpful Comment? 0 0
#2268
Scored a free Genie, a free client and got to keep my hr24 for the third room.

Actually was $50, but I got 6 $8 dollar credits.
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#2269
Quote from cobjones View Post :
Scored a free Genie, a free client and got to keep my hr24 for the third room.

Actually was $50, but I got 6 $8 dollar credits.
Was this a new contract extension? I ordered direct tv over black friday weekend 2 years ago I have been waiting to be out of contract to get the genie/hr34 idk if I can still get discounts being in contract. They were going to charge me 200 during the mtv black out so I decided to wait.
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Joined Aug 2012
L11:Been there, done that
197 Posts
132 Reputation
#2270
Quick question: has anyone else been able to get retentions to discount the Entertainment package lately?

I'm a 6 year customer & not in contract. Very basic: Choice Extra Classic ($68.99), non-HD DVR & 4 total receivers. Had expired about $25/month in credits now only have $15. Refuse to pay more than $60-$65/month total & was willing to downgrade to Entertainment. Rep said they could not offer any promos on the Entertainment package, so the lowest total I could get was from the Choice package. Net $71.99 for 3 months by adding autopay (which I don't want), then $76.99 thereafter.

I set up a cancellation date of mid-December. Really don't want to switch but am willing to go to a bundled internet/cable package for a year if I have to. Why do they put you thru the hoops?

I appreciate any advice & am willing to keep calling if that works.
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#2271
Quote from rock_drummer08 View Post :
Was this a new contract extension? I ordered direct tv over black friday weekend 2 years ago I have been waiting to be out of contract to get the genie/hr34 idk if I can still get discounts being in contract. They were going to charge me 200 during the mtv black out so I decided to wait.

Yes, this was a contact extension, I had two months left.
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#2272
I'm moving into a new construction home next month. What are my tactics for ordering service. I would like the newest equip, like the genie, and the ultimate package. Is there anything I can do price wise or is it just what is offered. I don't like how high the prices go after the first year
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#2273
Quote from MikeRS1981 View Post :
I'm moving into a new construction home next month. What are my tactics for ordering service. I would like the newest equip, like the genie, and the ultimate package. Is there anything I can do price wise or is it just what is offered. I don't like how high the prices go after the first year
Right now they are offering the Genie for FREE plus free mini genie for other rooms! You can sign up using AAA to get an extra $10 off for 20 months and if you know someone using directv, try and get the refer a friend for signing up for another $10 off for 10 months.
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#2274
I basically told the CSR what I wanted to achieve on this call and got offered the following without threatening to cancel my account. I've been out of contract since 2007. Don't ask me what took me this long to call in Smilie.

1. Free HD receiver upgrade + free professional installation
2. $15 off Preferred Choice package for 1 year
3. $10 off HD access for 1 year
4. $10 off loyalty credits for 1 year

Wanted to mention I did not get the $10 off loyalty credits initially. What prompted me to call back was because I forgot to ask the first CSR to waive the 19.95 shipping/handling or whatever that fee was for. The second CSR I talked to said she couldn't waive it because the HD Receiver was already free. Told her I've been a customer since 2005 and asked what can she do for me? She said although she can't get the 19.95 removed, she can offer me $10 off per month for the next 12 months. Even better!!! I'm curious as to why she can't simply give me the 19.95 like I asked but went ahead and gave me an even better discount.

In all, $420 in savings + free HD receiver. How did I do?
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#2275
Guys do you think this is possible?

Im going to be going to getting directv but I currently have dish. Directv has an offer to pay for etf for dish for around $200 if I do a few things. Plus I know about the directv offer for something like $120.And i know about the refer a friend credit how does that work I have 5 different family and friends that have directv already so i can I get 50 a month totaling 500 off? any help is appreciated thanks.
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#2276
Quote from 350zGuy View Post :
Guys do you think this is possible?

Im going to be going to getting directv but I currently have dish. Directv has an offer to pay for etf for dish for around $200 if I do a few things. Plus I know about the directv offer for something like $120.And i know about the refer a friend credit how does that work I have 5 different family and friends that have directv already so i can I get 50 a month totaling 500 off? any help is appreciated thanks.
NO, you can only get $10 off for 10 months when signing up. If you know other people wanting to sign up, just tell them to wait until you sign up and then give them your info(up to 10 a year)
Reply Helpful Comment? 0 0
#2277
Has anyone been able to combine the $200 Costco Cash Card and the $5 Extra discount for 12 months? Also, how many channels is the FREE Showtime for 1 year they are advertising (Cyber Monday Savings Event).
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#2278
We have an upcoming move and the moving department politely quoted us for $174.99+tax (11 months into 2 yr contract). Hung up, asked for the retentions department, and they were able to knock that down to $74.99 plus the sports pack. I was not over pushy beyond the Sports Pack, so more may be possible...
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#2279
just got free genie free whole home 20 off a month for 12 months 10 off for free hd and there moving my hr24 to the bedroom probably could have done better but im happy. anu chance of calling back next year for the ticket?
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Joined Jun 2007
Former IWG Addict
1,041 Posts
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#2280
Quote from kevgle4587 View Post :
just got free genie free whole home 20 off a month for 12 months 10 off for free hd and there moving my hr24 to the bedroom probably could have done better but im happy. anu chance of calling back next year for the ticket?
Nice deal, I haven't pushed my luck much as I didn't call retention. I got offered $99 + $49(installation) for the regular whole home DVR. When I asked about the Genie it was $100 more LOL.
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