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DirecTV customers - Free offers to stay with DirecTV

Scarface97 160 40 September 29, 2005 at 11:52 AM in Mail In Rebate (8) More Direct TV Deals
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Last Edited by Scarface97 June 6, 2008 at 02:48 PM
Update: Emailing them from their website works great. They will call you directly and they will have a written record of your complaint.
You can also call 1-800-824-9081 and at the voice menu say "cancel service".

I called DirecTV to see what counter offers they had in place. I am only a Select Choice customer from 1997 and have a 40 hour Tivo unit, and get free local channels. So my monthly bill after taxes is now $51.

Current deals:
$10 off a month for the next 12 month - no commitment
OR
$100 credit on your bill - no commitment
AND/OR
Free channels for a few months - no commitment
AND/OR
Miscellaneous DVR type of freebies/discounts - normally 2 yr commitment required.

Original posting deals that were going on:
Here is what the rep outlined (they know about the Dish Network special):
  • Upgrade Tivo to 80 hour free, and gives you a $100 rebate on top of that
  • 2 months Premium service free
  • 6 months of Showtime free
  • 3 months of Starz free

Hmmm....decisions, decisions.

Good luck!

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Last Edited by bgammill July 5, 2015 at 10:43 PM
According to trehutch on 6/19/15, the new number to call is 1-855-407-3110 and the deal code is GREATDEAL1. Aside from the new number/deal code, my script below should still give you the best chance of getting the best deal. Keep in mind that other than a couple of posters, as of May 27th most people have not been able to get the $200 Visa Gift Card.
-4fit?

4/9/15 per 4fit?

-Call 1-800-531-5000
-Get to retentions department
-Confirm you are in retentions department
-Don't bother with their offers and simply request a cancellation 2 weeks out
-Confirm cancellation date
-Wait to receive "We won't you back", "Let us make it right", "blah blah" call or email with special 877-250-4624 number and NEWDEAL1 or NEWDEAL2 code
-If you receive that email, great. Go ahead and call in as soon as you receive it.
-If you DO NOT receive the email in a few days, call the 877-250-4624 number anyway and tell them you received the email
-You may get turned down for "not being in their system" yet
-If that is the case, ask if they can get you added to the system
-No matter what they say, call back in 48 hours or so and try again
-You may still have to haggle with them a bit to get everything listed in this thread ($200 GC, 12 month discounts on package, free 2015 Sunday Ticket Max, 3 months of premium movie channels, all requiring a 12 month commitment (24 months if you elect to receive new equipment)), but they also may just lay it all out there for you from the start
-If all else fails, you can always call the 1-800-531-5000 number back before the date you set and have the cancellation removed and try the whole process again later


Image of the email you may receive after setting a disconnect date: http://i.imgur.com/OCbbk3x.png

08/11/2014
offered through them calling me FREE NFL ticket 3 mths Ultimate package (if that's what its called) for $5.99 per mth.. All they wanted was an additional 12 mths from me. Told them my contract doesn't expire till march they then said well then you will only have an extra 5 mths to finish it off :-)

03/18
1 free hddvr
another $100 hddvr
$120 credit for having existing hbo
6 months premium channels free

03/23
HD DVR $99 + $19 shipping
$10 credit per month for 12 months (the guy couldn't get this to go through so ended up doing an upfront credit of $120 to the account)

Not great, but what can you do? After 5 calls, I just wanted to get it overwith.

04/05
1 Free HD DVR (the new one with VOD)
2 HD DVR for $99 (the new one with VOD)
3 HD service free for a year
4 Starz, Showtime, Cinemax, HBO free for 6 months
5 Free install
6 $10 off per month for a year

6/1/2009
(1) Free HD DVR
(2) Free S&H and Installation
(3) Free year of HD Service
(4) $10 off per month for 12 months
(5) Sports package (FSN, NESN, etc) for $2.99 a month originally $12.99 a month
(6) Starz and Showtime free for 6 months

All promotions came with 2 years more contract.


9/28/09
- 2 Free HD DVR receivers
- Free S&H and Installation
- Free year of HD and DVR service
- $20 off per month for 6 months
- Starz and Showtime free for 6 months
- 2 years commitment


1/9/11
new increase in prices. call for your free credits Smilie
I will call tomorrow! and let you guys know

3/5/11
-$300 Credit
-12 Months DVR Free
-3 Months of Showtime, Encore, & Starz Free
-No Commitment
Thanks!
___________
6/10/11
well, I called the number in the OP (just the regular customer service number?) and said " cancel service" when prompted.

Got to talk to Ann (very friendly and helpful) and all I have to say is DirecTV just won major brownie points in my book. they are willing to offer a lot to keep you as customer.

My new deal:
- $10 HD access - FREE FOR 12 MONTHS
$65.99 Choice Extra Package - 230 channels (ncludes sports pack)
- $20 OFF for 12 months
- $5 OFF for 24 months
FREE STARZ, SHOWTIME FOR 6 MONTHS (do not have to call to cancel. they will roll off)
FREE HBO 3 MONTHS (call after 3 months to cancel)

EQUIPMENT OFFERS:
FREE 2nd HD DVR RECEIVER (waived the technician charge) - requires you sign a new 2 year contract

$47.99 + $6/month (2nd DVR) = $53.99/month
+
$250 ONE TIME CREDIT

needless to say, I'm staying! thanks OP and DirecTV

05/07/2012
Customer of 11 years and never late on my bill. My discounts were ending so I called in to see if I can get my discounts renewed since I truly can not afford the regular price and need a discount to stay with them or else I would need to cancel. They said there are no discounts available at this time. I guess I would need to look to the cable company to get a cheaper basic service.

I would not sign up or change a directv package right now. This week they are supposedly coming out with a 5 tuner DVR and I would hate to be stuck with the old tech by signing up or committing to now. HMC has been out since 2011. Post is pointless.


09/25/2012
Customer for 1 year, no late payments. Gave me 1 free HD DVR and 1 HD receiver for $49. Waived the HD service fee for 12 months and gave me $10 off my bill for 12 months.
Made me extend my contract.

10/02/2012directv customer for last 9 years, current bill of approx. $100 per month, do not watch much hbo, etc, or sports. Directv refused to upgrade boxes even though they were broken, without renewal of contract. Got Century link flyer in mail, signed up for 10mbps internet and same number of channels as directv for $96, 1 year contract, getting a $250 amex cad free and a samsung galaxy tablet for free.

10/04/2012DirecTv customer for 14 months (this time, first subscribed about one year after the company started) Called last weekend and I was offered $10 off for (I think) 12 months, 4 months of Showtime and the Red Zone Channel. I was told this was the only offers available at the time. I declined them.

This morning I e-mailed via their website and stated that I'd received a letter from Dish Network (true) and when comparing packages their top tier packages, without premium channels (America's Top 250) found that that package would be $36 less than what I'm paying for the Xtra package from DirecTv. I was sent an e-mail back giving me a phone number and PIN code to call in with.

I just spoke with the rep and she took $15 off for 15 months, $20 off for 12 months and $5 off for 24 months with a one time credit of $25. A total savings (over time) of $610.

She said DirecTv is always willing to work with their customers.

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Link for form to get help from the Office of the President:
http://www.directv.com/DTVAPP/glo...#h:524.988

After filling out the form at the link, and waiting 24 hours, then you can call the Office of the President at:
1-888-440-7827

6,066 Comments

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#2326
I'm in the same boat. Had Directv for 8 years now and finally just called to cancel for next Saturday as rates have been steadily going up. Customer service transferred me to Retention and it still did not go anywhere.

I went to Costco on Sunday and wanted to know how much if we "transferred" (will have wife sign up). The result:

1) Genie DVR (up to 4 additional TVs included - have 5 though)
2) $30 less than what we are currently paying for a 1 year contract
3) Free 3 month premium channels (hbo, starz, etc)
4) $200 Costco gift card
5) Ultimate package for a year

The only out of pocket I was told would be for the 5th TV. I would have to order a seperate receiver for $70ish which is fine with me as I would be still saving $200+ a year.

So far no call backs. I doubt customer retention can match that anyway. I still use the R type receivers and would really like to upgrade.

Too bad, like some other companies, Directv does not treat it's long time, loyal customers well.
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#2327
so with this new genie thing, you're able to have your genie/hr34 at your main tv, and you can branch off into four other tvs? assuming nothing is recording, you can have live tv on all five tvs and they could all be on a different channel?
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#2328
Quote from mrredskin View Post :
so with this new genie thing, you're able to have your genie/hr34 at your main tv, and you can branch off into four other tvs? assuming nothing is recording, you can have live tv on all five tvs and they could all be on a different channel?
From my understanding that is correct. The rep showed me the Genie/H34 and said each TV would have a "receiver-like device" about the size of a small tablet that you can mount behind the TV or something.

Here is more info on the genie http://www.directv.com/technology/genie
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#2329
Quote from boonsht View Post :
From my understanding that is correct. The rep showed me the Genie/H34 and said each TV would have a "receiver-like device" about the size of a small tablet that you can mount behind the TV or something.

Here is more info on the genie http://www.directv.com/technology/genie
I dunno. You might be right, but nothing I'm reading on there is stating that. All I'm seeing is references to recordings.
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#2330
Quote from DonRSD View Post :
That was a great response - repped!

How long were you without service from the time you cancelled in your name and your wife had service?
It was about 4 weeks. We have excellent over the air local service from the antenna farm located less than 3 miles from my home. Also, we have Roku, Xbox 360, PS3, Wii etc. all of which can receive internet sourced programming.
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#2331
Quote from misstdiana View Post :
I will let you know. They are coming out tomorrow to do the install and hopefully it goes well. **fingers will be crossed** We will get all new boxes,etc. I figure if they ask we can say the person who had it moved out?
Ok, so it has been 2 years!!! I just got my bill today and the price went up AGAIN, ummm I refuse to pay over a $100 for basic sattelite so I guess I am gonna have to figure out what to do. Confused
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#2332
This is what we ended up with (was out of contract):
$10 off 1 year (HD)
$15 off 1 year (Choice package)
$2 off 1 year
$3 off six months
Another free HD DVR (Lease, of course) (We waived the free install) 24 month agreement, because of equipment.
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#2333
Quote from jason559 View Post :
This is what we ended up with (was out of contract):
$10 off 1 year (HD)
$15 off 1 year (Choice package)
$2 off 1 year
$3 off six months
Another free HD DVR (Lease, of course) (We waived the free install) 24 month agreement, because of equipment.

That is not a slickdeal. It is better than rack rates, but that is not saying much.
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#2334
i cancelled and have a 2 yo DVR .... is that good for anything? ... they claim that they don't want it back
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#2335
Quote from craziness View Post :
i cancelled and have a 2 yo DVR .... is that good for anything? ... they claim that they don't want it back
What DVR is that? DId you lease or buy it?
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#2336
i pay 185.00 a month and was promised a genie at half price, after 4 bumbled appointment on their side i cancelled after each appointment, the csr kept messing up how they reoffered it until my account was locked for discounts. told me too bad wait 6 months. 6 months passed and i was told sorry can't do anything. Wrote the office of the president and was told, Sorry we can't do anything. all started when one of their installers would not leave until we threatened to call the police.
Scheduling a FIOS install and they can take their crap away, customer since 1996 no contract, even though they say i have one because of protection plan replacement. they really can't do anything right...
oh well...see ya directv
if you cancel will they usually offer you something before you send back the equipment?
all i wanted was that stupid genie...
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#2337
Quote from craziness View Post :
i cancelled and have a 2 yo DVR .... is that good for anything? ... they claim that they don't want it back
youd better get that in writing then.

keep the DVR cause what if they turn around and bill you.

remember when it comes to CSRs, the left hand doesnt talk to the right hand.
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#2338
Quote from ReverseHandedJO View Post :
youd better get that in writing then.
Edited to add: I realize what I quoted you is for a different issue but wanted to express my opinion when it comes to getting anything in writing from them.

Why? I have an email from them sent to me on May 18th 2012 that says

Thank you for being a DIRECTV customer. In addition to having the very best in entertainment, you will be receiving the HD experience you know and love FREE FOR 2 YEARS!

Last month they started charging us for the HD access. Been back and forth and they refuse to honor it.

Their response to the email is the offer is no longer available. So if someone has something in writing they can say that same thing to them as well.

Filed a complaint with the BBB out of principle but don't expect anything to amount of that.

Been with them for about 10 years and their customer service has gone down the crapper but I'm unfortunately locked into a two year contract due to an equipment upgrade (went from a very old SD box to a very old HD box) last May and am stuck with them until next year.
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#2339
Quote from Barfvader View Post :
Why? I have an email from them sent to me on May 18th 2012 that says

Thank you for being a DIRECTV customer. In addition to having the very best in entertainment, you will be receiving the HD experience you know and love FREE FOR 2 YEARS!

Last month they started charging us for the HD access. Been back and forth and they refuse to honor it.

Their response to the email is the offer is no longer available. So if someone has something in writing they can say that same thing to them as well.

Filed a complaint with the BBB out of principle but don't expect anything to amount of that.

Been with them for about 10 years and their customer service has gone down the crapper but I'm unfortunately locked into a two year contract due to an equipment upgrade (went from a very old SD box to a very old HD box) last May and am stuck with them until next year.
my point is about the DVR itself. even though they said they dont want it back, someone might decide that they do. so dont be a damn fool and discard it anytime soon.
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#2340
Quote from ReverseHandedJO View Post :
my point is about the DVR itself. even though they said they dont want it back, someone might decide that they do. so dont be a damn fool and discard it anytime soon.
Yup, that's why I edited my post right under the quote as I knew you meant about the DVR but was just giving my opinion on getting anything in writing from them because it still doesn't matter. They can and do change their agreements whenever it suits them.

And I also have old equipment they said they didn't want as well and kept it just in case because their word is worthless.
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