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DirecTV customers - Free offers to stay with DirecTV

Scarface97 36 September 29, 2005 at 11:52 AM in Mail In Rebate (8) More Direct TV Deals
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Update: Emailing them from their website works great. They will call you directly and they will have a written record of your complaint.
You can also call 1-800-824-9081 and at the voice menu say "cancel service".

I called DirecTV to see what counter offers they had in place. I am only a Select Choice customer from 1997 and have a 40 hour Tivo unit, and get free local channels. So my monthly bill after taxes is now $51.

Current deals:
$10 off a month for the next 12 month - no commitment
OR
$100 credit on your bill - no commitment
AND/OR
Free channels for a few months - no commitment
AND/OR
Miscellaneous DVR type of freebies/discounts - normally 2 yr commitment required.

Original posting deals that were going on:
Here is what the rep outlined (they know about the Dish Network special):
  • Upgrade Tivo to 80 hour free, and gives you a $100 rebate on top of that
  • 2 months Premium service free
  • 6 months of Showtime free
  • 3 months of Starz free

Hmmm....decisions, decisions.

Good luck!

System Notice: This thread has been automatically renewed after reaching a post limit. Most of its content has been moved to this thread for reference purposes.

4,547 Comments

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#2356
I am trying to sign out and either possibly resign with another name or move to uverse and make use of their wireless receiver that we can move to any room we shall likeWink more flexibility.
If to go back with DTV what is the best route? Costco? Or best buy
Pls advise ASAP
Thanks
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#2357
I am trying to sign out and either possibly resign with another name or move to uverse and make use of their wireless receiver that we can move to any room we shall likeWink more flexibility.
If to go back with DTV what is the best route? Costco? Or best buy
Pls advise ASAP
Thanks
Reply Helpful Comment? 0 0
#2358
Quote from zoro View Post :
I am trying to sign out and either possibly resign with another name or move to uverse and make use of their wireless receiver that we can move to any room we shall likeWink more flexibility.
If to go back with DTV what is the best route? Costco? Or best buy
Pls advise ASAP
Thanks

NEITHER. Call DTV directly and negotiate with them on the phone. Tell them you are currently with xxx and you want to switch and so on. You can get some screaming deals. Just look up the deals available at other carriers and use that as a negotiating point.

NOBODY has better signal and picture than DTV, so you'll want to go with them if possible.

The first people you talk with on the phone are probably going to be tools. You can tell them directly to send you to customer retention and THEY are the ones with superpowers of deal making.
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#2359
I just got off of contract with DTV. Raised my price a bit monthly. I want the genie cuz I'm tired of only being able to record 2 shows. Think they will give it to me for free? Also I can do with just the entertainment package since it has all the channels I want.

Whats keeping me from cancelling and signing up again? Would I be a new customer or not? Main thing I want is a genie. They offered it for $100 with installation, but I'm thinking I can do better.
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#2360
Quote from Scenebean View Post :
I just got off of contract with DTV. Raised my price a bit monthly. I want the genie cuz I'm tired of only being able to record 2 shows. Think they will give it to me for free? Also I can do with just the entertainment package since it has all the channels I want.

Whats keeping me from cancelling and signing up again? Would I be a new customer or not? Main thing I want is a genie. They offered it for $100 with installation, but I'm thinking I can do better.

they offered me it free of charge BUT with a 2 year contract extension. I'm waiting until my contract expires in July, hit up customer retention and see how much I can get out of them Smilie
(if anyone has any idea on what i should say or ask for in July when my contract expires, will rep Smilie I want as much screaming deals i can get!!! maybe if i tell them im considering switching to uverse?
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#2361
Quote from joshownsyouall View Post :
they offered me it free of charge BUT with a 2 year contract extension. I'm waiting until my contract expires in July, hit up customer retention and see how much I can get out of them Smilie
(if anyone has any idea on what i should say or ask for in July when my contract expires, will rep Smilie I want as much screaming deals i can get!!! maybe if i tell them im considering switching to uverse?
What department were you talking with? Customer retention?
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#2362
I had offers of $10 off for 6mos, then $10 off for 24mos, and finally $20 off 12mos and $15 off for 6mos (HBO and DVR). I took the last offer. Probably could have done better I know. Definitely would have done better switching to DISH, but I didn't want to switch to DISH.
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#2363
those of you getting Direct TV, I am curious to know who you pick for your internet/phone? If I don't end up getting TV from Cable or fios their internet prices get ridiculously high, thanks in advance for your thoughts
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#2364
Quote from neo_ny View Post :
those of you getting Direct TV, I am curious to know who you pick for your internet/phone? If I don't end up getting TV from Cable or fios their internet prices get ridiculously high, thanks in advance for your thoughts
I just got DirecTV in February. I had Suddenlink before. Suddenlink still has the best/fastest internet in the region so I stuck with them. Even though they are charging me an extra $15 a month to have just internet, it still comes in much cheaper than I was paying Suddenlink for cable and internet. Together I'm paying what Suddenlink was charging just for my cable.
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#2365
Been with them nearly 15yrs and out of contract for months. Finally got around to it after I collected a bunch of gear should I really cancel. I have a Roku 2, WDTV LIVE, XBOX, and Tablets for cutting the cord but willing to give them another chance. I mostly wanted locals so he gave me a "select choice" package for <$50 and a $40 credit. I got the HD Extra Pack and other free discounts to keep the bill under $50 for the next six months. He also threw in Showtime free for 3 months. Nothing to brag about but better then nothing and I really like the new Directv Android app for tablets. I can stream the channels I lost like MSNBC to my 10" tablet. Still paying too much for all the loud commercials and stupid shopping channels but I love my HD. Oh, and this is without any commitment, in six months I'll try again for a better deal.
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#2366
We cut the cord 16 days ago and are loving it.
We only pay for Netflix and Hula plus a month.
And got playon and playlater for life for $64.99 for life.
So my monthly bill is less than 17 dollars a month.
And I have prime but use it for shopping streaming is a bonus.
We had directv since 1999 and paid way to much for way to long.

And we get local channels from an antenna in the attic. We get 31 channels that way.
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#2367
How long do you have to be cancelled from DTV to be considered a new customer?
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#2368
Quote from dreyfus View Post :
How long do you have to be cancelled from DTV to be considered a new customer?

I think its 1 year.
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#2369
Quote from dreyfus View Post :
How long do you have to be cancelled from DTV to be considered a new customer?
2 years exactly.
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#2370
Okay, I cancelled in January hoping to get some offers, called in on Thursday and was given New Customer deal but 2nd year was better than new customer price by $15.

Also, a note that my installer told me today: If you have the protection plan, you can upgrade equipment FOR FREE after 1 year WITH NO contract extension. You have to have paid the protection plan for 1 full year with no breaks in service).

Also, I was given the new Genie 2, which is in BETA test right now(Pittsburgh, PA is one of the markets that are testing the Genie 2 before it goes national, which he said will be in late June/early July). Controller for this is small and weighs nothing like the old bulky ones. Speed on it is amazing so far! Also, NO MORE having to download programs from on demand.
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