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DirecTV customers - Free offers to stay with DirecTV

Scarface97 160 40 September 29, 2005 at 11:52 AM in Mail In Rebate (8) More Direct TV Deals
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Last Edited by Scarface97 June 6, 2008 at 02:48 PM
Update: Emailing them from their website works great. They will call you directly and they will have a written record of your complaint.
You can also call 1-800-824-9081 and at the voice menu say "cancel service".

I called DirecTV to see what counter offers they had in place. I am only a Select Choice customer from 1997 and have a 40 hour Tivo unit, and get free local channels. So my monthly bill after taxes is now $51.

Current deals:
$10 off a month for the next 12 month - no commitment
OR
$100 credit on your bill - no commitment
AND/OR
Free channels for a few months - no commitment
AND/OR
Miscellaneous DVR type of freebies/discounts - normally 2 yr commitment required.

Original posting deals that were going on:
Here is what the rep outlined (they know about the Dish Network special):
  • Upgrade Tivo to 80 hour free, and gives you a $100 rebate on top of that
  • 2 months Premium service free
  • 6 months of Showtime free
  • 3 months of Starz free

Hmmm....decisions, decisions.

Good luck!

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Last Edited by bgammill July 5, 2015 at 10:43 PM
According to trehutch on 6/19/15, the new number to call is 1-855-407-3110 and the deal code is GREATDEAL1. Aside from the new number/deal code, my script below should still give you the best chance of getting the best deal. Keep in mind that other than a couple of posters, as of May 27th most people have not been able to get the $200 Visa Gift Card.
-4fit?

4/9/15 per 4fit?

-Call 1-800-531-5000
-Get to retentions department
-Confirm you are in retentions department
-Don't bother with their offers and simply request a cancellation 2 weeks out
-Confirm cancellation date
-Wait to receive "We won't you back", "Let us make it right", "blah blah" call or email with special 877-250-4624 number and NEWDEAL1 or NEWDEAL2 code
-If you receive that email, great. Go ahead and call in as soon as you receive it.
-If you DO NOT receive the email in a few days, call the 877-250-4624 number anyway and tell them you received the email
-You may get turned down for "not being in their system" yet
-If that is the case, ask if they can get you added to the system
-No matter what they say, call back in 48 hours or so and try again
-You may still have to haggle with them a bit to get everything listed in this thread ($200 GC, 12 month discounts on package, free 2015 Sunday Ticket Max, 3 months of premium movie channels, all requiring a 12 month commitment (24 months if you elect to receive new equipment)), but they also may just lay it all out there for you from the start
-If all else fails, you can always call the 1-800-531-5000 number back before the date you set and have the cancellation removed and try the whole process again later


Image of the email you may receive after setting a disconnect date: http://i.imgur.com/OCbbk3x.png

08/11/2014
offered through them calling me FREE NFL ticket 3 mths Ultimate package (if that's what its called) for $5.99 per mth.. All they wanted was an additional 12 mths from me. Told them my contract doesn't expire till march they then said well then you will only have an extra 5 mths to finish it off :-)

03/18
1 free hddvr
another $100 hddvr
$120 credit for having existing hbo
6 months premium channels free

03/23
HD DVR $99 + $19 shipping
$10 credit per month for 12 months (the guy couldn't get this to go through so ended up doing an upfront credit of $120 to the account)

Not great, but what can you do? After 5 calls, I just wanted to get it overwith.

04/05
1 Free HD DVR (the new one with VOD)
2 HD DVR for $99 (the new one with VOD)
3 HD service free for a year
4 Starz, Showtime, Cinemax, HBO free for 6 months
5 Free install
6 $10 off per month for a year

6/1/2009
(1) Free HD DVR
(2) Free S&H and Installation
(3) Free year of HD Service
(4) $10 off per month for 12 months
(5) Sports package (FSN, NESN, etc) for $2.99 a month originally $12.99 a month
(6) Starz and Showtime free for 6 months

All promotions came with 2 years more contract.


9/28/09
- 2 Free HD DVR receivers
- Free S&H and Installation
- Free year of HD and DVR service
- $20 off per month for 6 months
- Starz and Showtime free for 6 months
- 2 years commitment


1/9/11
new increase in prices. call for your free credits Smilie
I will call tomorrow! and let you guys know

3/5/11
-$300 Credit
-12 Months DVR Free
-3 Months of Showtime, Encore, & Starz Free
-No Commitment
Thanks!
___________
6/10/11
well, I called the number in the OP (just the regular customer service number?) and said " cancel service" when prompted.

Got to talk to Ann (very friendly and helpful) and all I have to say is DirecTV just won major brownie points in my book. they are willing to offer a lot to keep you as customer.

My new deal:
- $10 HD access - FREE FOR 12 MONTHS
$65.99 Choice Extra Package - 230 channels (ncludes sports pack)
- $20 OFF for 12 months
- $5 OFF for 24 months
FREE STARZ, SHOWTIME FOR 6 MONTHS (do not have to call to cancel. they will roll off)
FREE HBO 3 MONTHS (call after 3 months to cancel)

EQUIPMENT OFFERS:
FREE 2nd HD DVR RECEIVER (waived the technician charge) - requires you sign a new 2 year contract

$47.99 + $6/month (2nd DVR) = $53.99/month
+
$250 ONE TIME CREDIT

needless to say, I'm staying! thanks OP and DirecTV

05/07/2012
Customer of 11 years and never late on my bill. My discounts were ending so I called in to see if I can get my discounts renewed since I truly can not afford the regular price and need a discount to stay with them or else I would need to cancel. They said there are no discounts available at this time. I guess I would need to look to the cable company to get a cheaper basic service.

I would not sign up or change a directv package right now. This week they are supposedly coming out with a 5 tuner DVR and I would hate to be stuck with the old tech by signing up or committing to now. HMC has been out since 2011. Post is pointless.


09/25/2012
Customer for 1 year, no late payments. Gave me 1 free HD DVR and 1 HD receiver for $49. Waived the HD service fee for 12 months and gave me $10 off my bill for 12 months.
Made me extend my contract.

10/02/2012directv customer for last 9 years, current bill of approx. $100 per month, do not watch much hbo, etc, or sports. Directv refused to upgrade boxes even though they were broken, without renewal of contract. Got Century link flyer in mail, signed up for 10mbps internet and same number of channels as directv for $96, 1 year contract, getting a $250 amex cad free and a samsung galaxy tablet for free.

10/04/2012DirecTv customer for 14 months (this time, first subscribed about one year after the company started) Called last weekend and I was offered $10 off for (I think) 12 months, 4 months of Showtime and the Red Zone Channel. I was told this was the only offers available at the time. I declined them.

This morning I e-mailed via their website and stated that I'd received a letter from Dish Network (true) and when comparing packages their top tier packages, without premium channels (America's Top 250) found that that package would be $36 less than what I'm paying for the Xtra package from DirecTv. I was sent an e-mail back giving me a phone number and PIN code to call in with.

I just spoke with the rep and she took $15 off for 15 months, $20 off for 12 months and $5 off for 24 months with a one time credit of $25. A total savings (over time) of $610.

She said DirecTv is always willing to work with their customers.

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Link for form to get help from the Office of the President:
http://www.directv.com/DTVAPP/glo...#h:524.988

After filling out the form at the link, and waiting 24 hours, then you can call the Office of the President at:
1-888-440-7827

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Joined Feb 2012
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#2341
Quote from Barfvader View Post :
Yup, that's why I edited my post right under the quote as I knew you meant about the DVR but was just giving my opinion on getting anything in writing from them because it still doesn't matter. They can and do change their agreements whenever it suits them.

And I also have old equipment they said they didn't want as well and kept it just in case because their word is worthless.
Excellent!
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#2342
Quote from Barfvader View Post :
Edited to add: I realize what I quoted you is for a different issue but wanted to express my opinion when it comes to getting anything in writing from them.

Why? I have an email from them sent to me on May 18th 2012 that says

Thank you for being a DIRECTV customer. In addition to having the very best in entertainment, you will be receiving the HD experience you know and love FREE FOR 2 YEARS!

Last month they started charging us for the HD access. Been back and forth and they refuse to honor it.

Their response to the email is the offer is no longer available. So if someone has something in writing they can say that same thing to them as well.

Filed a complaint with the BBB out of principle but don't expect anything to amount of that.

Been with them for about 10 years and their customer service has gone down the crapper but I'm unfortunately locked into a two year contract due to an equipment upgrade (went from a very old SD box to a very old HD box) last May and am stuck with them until next year.
I highly doubt you are stuck.....how much is your monthly programming/bill? I'm willing to bet it's more than $20 a month which is your ETF per month remaining on your contract. If you have 12 months left that is only $240. Compare that to how much you are going to pay them in monthly fees until your contract is up and that will tell you if you are stuck.Cool
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#2343
I switched to Dish about 2 months ago. I wanted whole home DVR and DTV would not offer me anything, even though I was a 7 year customer. They were going to charge me $400 to set up a Genie in my house with 3 additional TVs. I immediately called Dish and they set me up with a Hopper, 3 additional TVs, premiums for 3 months, and a $20 credit for a year. Right now I am saving $75/month with Dish and I have superior equipment than I did with DTV. Even after the credit expires, I am still saving $55. After I installed Dish I called DTV to cancel and they were flabbergasted. They sent me to retention and the guy said, "I wish you would have spoken to me. I could have done something for you." I told him they should allow ALL of their employees to work with and retain long-time customers. I also told him it's bad business to treat potential customers better than long-time, loyal customers. Anyway, if you want an actual deal, make the switch. That extra $75 in my pocket is pretty slick.
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#2344
Quote from skippyfab View Post :
I switched to Dish about 2 months ago. I wanted whole home DVR and DTV would not offer me anything, even though I was a 7 year customer. They were going to charge me $400 to set up a Genie in my house with 3 additional TVs. I immediately called Dish and they set me up with a Hopper, 3 additional TVs, premiums for 3 months, and a $20 credit for a year. Right now I am saving $75/month with Dish and I have superior equipment than I did with DTV. Even after the credit expires, I am still saving $55. After I installed Dish I called DTV to cancel and they were flabbergasted. They sent me to retention and the guy said, "I wish you would have spoken to me. I could have done something for you." I told him they should allow ALL of their employees to work with and retain long-time customers. I also told him it's bad business to treat potential customers better than long-time, loyal customers. Anyway, if you want an actual deal, make the switch. That extra $75 in my pocket is pretty slick.
When the deal is over with Dish, Directv will treat you much better. At that time your deal with Dish will be over, and I bet you can save a lot of money by switching back to directv...

I have decided that I will no longer accept being treated like crap while new customers are treated like family... The only acceptable standard is the same deal as you are giving to new customers. That means, I will probably never stay with any TV hose for more than 2 years...Moreover, the fact that the monthly cost goes up by more than $20 per month after the first year, means that I will probably change TV ho EVERY YEAR...
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#2345
Quote from bbixler View Post :
I highly doubt you are stuck.....how much is your monthly programming/bill? I'm willing to bet it's more than $20 a month which is your ETF per month remaining on your contract. If you have 12 months left that is only $240. Compare that to how much you are going to pay them in monthly fees until your contract is up and that will tell you if you are stuck.Cool
Hmmm. Good points of which I didn't think of (paying $104 a month).vomit
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#2346
Quote from Barfvader View Post :
Hmmm. Good points of which I didn't think of (paying $104 a month).vomit
There you go....you got them right where you want them....tell them to cancel it...too damn expensive, you'll pay the ETF. They'll probably give you a deal to keep ya!
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#2347
Quote from bgammill View Post :
When the deal is over with Dish, Directv will treat you much better. At that time your deal with Dish will be over, and I bet you can save a lot of money by switching back to directv...

I have decided that I will no longer accept being treated like crap while new customers are treated like family... The only acceptable standard is the same deal as you are giving to new customers. That means, I will probably never stay with any TV hose for more than 2 years...Moreover, the fact that the monthly cost goes up by more than $20 per month after the first year, means that I will probably change TV ho EVERY YEAR...
Yeah, I have thought about switching back after my 2 years. I see a lot of people do that by the responses here.
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#2348
Called and was offered the Genie whole home upgrade for 4 HDTV's for free. I even get to keep my existing HD-DVR so I won't lose any recorded content. Sweet!
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#2349
Quote from MillaTyme View Post :
Called and was offered the Genie whole home upgrade for 4 HDTV's for free. I even get to keep my existing HD-DVR so I won't lose any recorded content. Sweet!
I had called last week and was offered free Genie and free installation as well as all other hardware needed to update my system. The CS rep said to keep my two existing HD DVRs and one of my HD receivers. That those are better than getting the mini-Genies. She said that the Genie and DVRs would all work together to share the DVR recordings. I am researching this on several websites to ensure I understand the system I will have. Additionally was offered $10 off per month for 12 months. I do have to sign for a 2 year agreement. Since directv has the best packages compared to the cable in my rural area and Dish would costs me more after the first year I think I will accept their offer.
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#2350
My contract was up in June and I called them and told them I was getting offers from Comcast and AT&T to switch and I was looking for a retention offer. I already have 3 HD DVR's and 1 HD box along with 2 SD boxes. They offered me a Genie and one client box to swap out my 2 SD boxes for free and free install, a $200 Visa gift card, free HD and DVR for a year ($20 off a month), and free Starz/Showtime for 6 months. I thought this was very competitive to what the competition was offering so I signed up for another 2 yrs. I have nothing but good things to say about their service.
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#2351
Good to hear some are still happy with Directv, there is still hope for existing customers. They finally released an android app for the tablet. https://play.google.com/store/app...or&feature
Ironically my Sony S is the only compatible device and it's pretty picky about apps. I just need to rewire some things to get the DVR on the same network.
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#2352
update, that DTV tablet app rocks. Also of note is the upcoming freeview this friday for HBO.

Now they just added CINEMAX FREEVIEW this weekend. Now we're talkin'
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Last edited by monkeybiz March 25, 2013 at 03:14 PM
#2353
I'm about to disconnect my DirecTV service and start over in my wife's name. When she starts over, where do we get the best deal - by calling DirecTV, Or Costco or BestBuy or any other outlet?

Also, any recommendation how long should I wait before my wife starts the service in her name?
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#2354
Quote from DealGuy View Post :
I'm about to disconnect my DirecTV service and start over in my wife's name. When she starts over, where do we get the best deal - by calling DirecTV, Or Costco or BestBuy or any other outlet?

Also, any recommendation how long should I wait before my wife starts the service in her name?
I did it all in the same day. install was made on the same day that I did the cancellation.

Quote from boonsht View Post :
From my understanding that is correct. The rep showed me the Genie/H34 and said each TV would have a "receiver-like device" about the size of a small tablet that you can mount behind the TV or something.

Here is more info on the genie http://www.directv.com/technology/genie
what is the total tv's that can connect in a house?
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Last edited by misstdiana April 3, 2013 at 09:42 AM
#2355
if u are still under contract, how do they pro rate u?
and what is the best deal to get it redone?
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