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DirecTV customers - Free offers to stay with DirecTV

Scarface97 40 September 29, 2005 at 12:52 PM in Mail In Rebate (8) More Direct TV Deals
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Last Edited by Scarface97 June 6, 2008 at 03:48 PM
Update: Emailing them from their website works great. They will call you directly and they will have a written record of your complaint.
You can also call 1-800-824-9081 and at the voice menu say "cancel service".

I called DirecTV to see what counter offers they had in place. I am only a Select Choice customer from 1997 and have a 40 hour Tivo unit, and get free local channels. So my monthly bill after taxes is now $51.

Current deals:
$10 off a month for the next 12 month - no commitment
OR
$100 credit on your bill - no commitment
AND/OR
Free channels for a few months - no commitment
AND/OR
Miscellaneous DVR type of freebies/discounts - normally 2 yr commitment required.

Original posting deals that were going on:
Here is what the rep outlined (they know about the Dish Network special):
  • Upgrade Tivo to 80 hour free, and gives you a $100 rebate on top of that
  • 2 months Premium service free
  • 6 months of Showtime free
  • 3 months of Starz free

Hmmm....decisions, decisions.

Good luck!

System Notice: This thread has been automatically renewed after reaching a post limit. Most of its content has been moved to this thread for reference purposes.

5,221 Comments

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#2191
Thats pretty good what were ur complaints
Quote from mwally007 View Post :
Here is my experience:

I called up to cancel after 2.5 years (so 6 months out of contract). I got transferred to the cancellation department and was offered $30 per month off of my bill. For reference, my bill started out at $60 and increased to $104 after my discounts ran out - so I'd still be paying more than a new customer. I just canceled the service.

Six days later, someone from the "Office of the President" (I know, I know) called me to see if they could get me to stay on. Here's what they gave me:

New DVR (HR24)
NFL Sunday Ticket
Showtime, Starz, Encore for 6 months
$45 off for three months, then $40 off for the rest of the year, $20 off for the remainder of the two year contract
$100 credit to my account
Free whole home DVR
No fees for any new equipment

The installer came out early so only my wife was home. The installer installed an HR23, not an HR24. I called customer service and was told they can't promise what receiver I'd get. I can absolutely guarantee that I was promised the HR24 because I made a big deal out of it. The customer service rep was incredibly rude and I ended up canceling my service (for two weeks out).

Today I called customer service again and got bounced around after explaining my story a few times. One guy told me he understood why I was frustrated and said he'd hook me up. He explained that he'll "probably get in trouble" for doing this, but that he was going to note on my account that he promised me an HR34 and another $100 credit and transfer me to retentions (since I was pending cancelation). He did just that and retentions apologized profusely for all the messups and got everything squared away with all the benefits. Bill is now $55 a month and I have about four months worth of free service in credits and a new HR34 coming my way.

The retentions guy and I talked for quite some time and he explained that I was offered a legitimately great deal because I paid my bill on time every month for 2.5 years and never once called customer service until the cancellation.

At any rate, I'm really happy with them with the exception of the one terrible individual I spoke to.
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#2192
All that work and aggravation - and you still didn't get as good of a deal as a new customer. Next time cancel and start an account in someone else's name and get in on one of the "new customer" deals from Costco or AAA....
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#2193
I just called and threatened to cancel service, and they offered me $30 statement credit for 12 months with no service/contract agreement. I just told them that the reasoning for cancelling was because it was too expensive. They didn't hesistate, and just offered it. Hope this can help some people.

1. I called 1-800-531-5000 (customer service).
2. Went through the automated responses till I got retention department.
3. Told representative that I wanted to cancel because it's too expensive.
4. Representative offered me $30 credit per month for 12 months with no additional contract/service agreement.

fyi, I am not currently under contract.
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#2194
This happens every time you threaten to cancel. Not a deal op, learn to search.
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#2195
need to do this....i keep putting it off.
Also need to call because when the moron's put in my dish they put it in my yard about 2 feet in front of the water spicket. fine and dandy before i had kids..now they bump into the dish and knock it off line about once every 2 weeks.

any idea if they will have someone come out and move the dish for me?
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#2196
Quote from Jtruck View Post :
need to do this....i keep putting it off.
Also need to call because when the moron's put in my dish they put it in my yard about 2 feet in front of the water spicket. fine and dandy before i had kids..now they bump into the dish and knock it off line about once every 2 weeks.

any idea if they will have someone come out and move the dish for me?
Prob depends on the rep. My rep was super-friendly. She had me add the service plan for $6 and then scheduled a "fix" to move the satellite. I cancelled the service plan the next month. This was last year, so not sure if this is still an option. Heck, you might even get it done for free if you threaten to cancel.
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#2197
I am a long-time DirecTV subscriber (since 12-2001) and have three SD Directivos that I have had for years (R10s). I have recently replaced all three of our TVs with new HD ones and am looking to update our DirecTV service to HD as well. So, I need a new dish, receivers, etc. I have been paying full price for some time to help with the upgrade I am doing now.

I am a big Tivo fan, so I requested the following for free from the retentions guy as his initial offer was not good for my purposes (HD DVR with two HD receivers and whole home).

Two THR-22s (HD Tivo)
One HR-24 (DirecTV DVR as I have one 3D TV and would like to use that feature as well as the other things that the Tivo cannot)
No HD fee as I have been on auto-bill pay since day 1 and Dish offers it
Free installation
SWM-enabled dish

He said the biggest credit he can give (is actually over it) is $420 which would cover one THR-22 and one HR-24. He also agreed on the free installation and added free shipping for the receivers. He said he could not offer the HD fee reduction as he cannot reduce something that is not present, and said that he could not guarantee the SWM installation as that requires a whole home DVR set up and I do not want that (I do not want all of my programming concentrated on one device - I prefer the distributed architecture of multiple DVRs so if one fails, I still have two others). Are his statements about the HD fee and SWM accurate?

So, my out of pocket would be $199 plus no guarantee on the HD fee (advanced receiver) reduction and no SWM guarantee. I'm not pleased (but not surprised to have to pay for one), and he did not budge when I offered to put a cancellation date out there. But, I wanted to see if the hive mind thought this was a reasonable offer. Assuming it is, when I call back I will request some other programming credit to offset the HD fee in case I do get charged it.

Thanks for the feedback.
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#2198
Quote from NotReal View Post :
All that work and aggravation - and you still didn't get as good of a deal as a new customer. Next time cancel and start an account in someone else's name and get in on one of the "new customer" deals from Costco or AAA....
Thats what I did today. Called retentions and lowest I could get was $85 with some discounts, base entertainment package and 4 receivers. I am out of contract so I cancelled.

Applied online thru costco for a new account in wife's name with different phone #, CC, and email address.
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#2199
Quote from el_bajo View Post :
I am a long-time DirecTV subscriber (since 12-2001) and have three SD Directivos that I have had for years (R10s). I have recently replaced all three of our TVs with new HD ones and am looking to update our DirecTV service to HD as well. So, I need a new dish, receivers, etc. I have been paying full price for some time to help with the upgrade I am doing now.

I am a big Tivo fan, so I requested the following for free from the retentions guy as his initial offer was not good for my purposes (HD DVR with two HD receivers and whole home).

Two THR-22s (HD Tivo)
One HR-24 (DirecTV DVR as I have one 3D TV and would like to use that feature as well as the other things that the Tivo cannot)
No HD fee as I have been on auto-bill pay since day 1 and Dish offers it
Free installation
SWM-enabled dish

He said the biggest credit he can give (is actually over it) is $420 which would cover one THR-22 and one HR-24. He also agreed on the free installation and added free shipping for the receivers. He said he could not offer the HD fee reduction as he cannot reduce something that is not present, and said that he could not guarantee the SWM installation as that requires a whole home DVR set up and I do not want that (I do not want all of my programming concentrated on one device - I prefer the distributed architecture of multiple DVRs so if one fails, I still have two others). Are his statements about the HD fee and SWM accurate?

So, my out of pocket would be $199 plus no guarantee on the HD fee (advanced receiver) reduction and no SWM guarantee. I'm not pleased (but not surprised to have to pay for one), and he did not budge when I offered to put a cancellation date out there. But, I wanted to see if the hive mind thought this was a reasonable offer. Assuming it is, when I call back I will request some other programming credit to offset the HD fee in case I do get charged it.

Thanks for the feedback.
Look at the new customer deal from Costco - there is no way they will even come close to matching that - plus you get a $120 Costco Card to boot. I was with DirecTV for 12 years and finally got fed up. Cancelled my account in advance at the end of my billing cycle and had my daughter (who lives with us) start a new Costco Account the very next day. I even paid the $55 for her Costco account. All new dish and equipment that can handle up to 16 tuners. I paid $400 for two HD DVRs one Home Media Center and one HD receiver. My bill for the next 12 months is $68

ps - my two HD DVRs are the very latest models
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#2200
Quote from NotReal View Post :
Look at the new customer deal from Costco - there is no way they will even come close to matching that - plus you get a $120 Costco Card to boot. I was with DirecTV for 12 years and finally got fed up. Cancelled my account in advance at the end of my billing cycle and had my daughter (who lives with us) start a new Costco Account the very next day. I even paid the $55 for her Costco account. All new dish and equipment that can handle up to 16 tuners. I paid $400 for two HD DVRs one Home Media Center and one HD receiver. My bill for the next 12 months is $68

ps - my two HD DVRs are the very latest models
Yeah, I'm thinking this sounds like the way to go. I can spend $400 out of pocket to get the two Tivos after the fact (replace two DirecTV DVRs) but end up spending considerably less than I currently am and save cash in the process. Thanks for the pointer. So, no issues with placing the order on a property which already had a subscription that was cancelled yet? My wife and I have different last names so this should be even easier. I was going to see the cost difference and try one more time with retentions to illustrate the futility of having me go through this and end up even better and cost them more money.
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#2201
I just signed up the other day and wanted to post my deal.

I just used the 800 number and used a refer a friend. Refer a friend will get you 10$ off a month for 10 months. It will also get your friend 10 off 10.

Home Media Center HD DVR (99$)
2 Additional DVR Recievers (Free)
Choice Ultimate
HBO/Cinemax/Showtime/Stars for 3 months
Sunday Ticket

Here is a breakdown of my discounts:

$5 Monthly Bill Credit For 12 Months
$25 Monthly Bill Credit For 12 Months
$10 Monthly Bill Credit For Months 13-24
$5 Monthly Bill Credit For 12 Months

51.99/month for first 12 months
86.99/month for last 12 months

These don't include my refer a friend. I will get 100$ off for signing up using my friends account number as a referral. I also have another friend signing up next month. I will save 200$ over the life of the contract with both of these discounts.

I was trying to decide between Dish, Directv, or Charter and broke down the cost of each package for a 24 months cycle. I wanted to have NHL Network and NBC Sports Network so I priced against the plans that offered this. Directv was 50$ cheaper before the cost of the receiver and discounts for referrals. Plus I get Sunday ticket.
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#2202
No issue. As far as they know, your moving out and someone else is moving in. The installer did not have a clue that we had an active account there the day before

I really hate playing this games, but you got to do what you got to do... I even mentioned it to the CSR that I was better off doing it this way and they agreed

Regarding the hardware - you need to go to the Costco link that takes you to the DTV site and then play around with the hardware options. I just did it again and it looks like you could get either two of the DTV HD DVRs or two of the Tivo HD DVRs for $99! (one is free and the second is only $99)
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#2203
Quote from amoghthegamer View Post :
This happens every time you threaten to cancel. Not a deal op, learn to search.
I do realize they normally try to give you a credit when you threaten to cancel, but usually it's with a new service agreement. I called them about 2 weeks ago to cancel, and they offered me $20 credit for 12 months with a 12 month service agreement. So, I don't think it's every time.
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#2204
too bad Im paying $29.99 for my service. Maybe they'l credit the 1c back every month?
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#2205
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