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DirecTV customers - Free offers to stay with DirecTV

Scarface97 159 40 September 29, 2005 at 11:52 AM in Mail In Rebate (8) More Direct TV Deals
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Last Edited by Scarface97 June 6, 2008 at 02:48 PM
Update: Emailing them from their website works great. They will call you directly and they will have a written record of your complaint.
You can also call 1-800-824-9081 and at the voice menu say "cancel service".

I called DirecTV to see what counter offers they had in place. I am only a Select Choice customer from 1997 and have a 40 hour Tivo unit, and get free local channels. So my monthly bill after taxes is now $51.

Current deals:
$10 off a month for the next 12 month - no commitment
OR
$100 credit on your bill - no commitment
AND/OR
Free channels for a few months - no commitment
AND/OR
Miscellaneous DVR type of freebies/discounts - normally 2 yr commitment required.

Original posting deals that were going on:
Here is what the rep outlined (they know about the Dish Network special):
  • Upgrade Tivo to 80 hour free, and gives you a $100 rebate on top of that
  • 2 months Premium service free
  • 6 months of Showtime free
  • 3 months of Starz free

Hmmm....decisions, decisions.

Good luck!

System Notice: This thread has been automatically renewed after reaching a post limit. Most of its content has been moved to this thread for reference purposes.

Community Wiki

Last Edited by bgammill July 5, 2015 at 10:43 PM
According to trehutch on 6/19/15, the new number to call is 1-855-407-3110 and the deal code is GREATDEAL1. Aside from the new number/deal code, my script below should still give you the best chance of getting the best deal. Keep in mind that other than a couple of posters, as of May 27th most people have not been able to get the $200 Visa Gift Card.
-4fit?

4/9/15 per 4fit?

-Call 1-800-531-5000
-Get to retentions department
-Confirm you are in retentions department
-Don't bother with their offers and simply request a cancellation 2 weeks out
-Confirm cancellation date
-Wait to receive "We won't you back", "Let us make it right", "blah blah" call or email with special 877-250-4624 number and NEWDEAL1 or NEWDEAL2 code
-If you receive that email, great. Go ahead and call in as soon as you receive it.
-If you DO NOT receive the email in a few days, call the 877-250-4624 number anyway and tell them you received the email
-You may get turned down for "not being in their system" yet
-If that is the case, ask if they can get you added to the system
-No matter what they say, call back in 48 hours or so and try again
-You may still have to haggle with them a bit to get everything listed in this thread ($200 GC, 12 month discounts on package, free 2015 Sunday Ticket Max, 3 months of premium movie channels, all requiring a 12 month commitment (24 months if you elect to receive new equipment)), but they also may just lay it all out there for you from the start
-If all else fails, you can always call the 1-800-531-5000 number back before the date you set and have the cancellation removed and try the whole process again later


Image of the email you may receive after setting a disconnect date: http://i.imgur.com/OCbbk3x.png

08/11/2014
offered through them calling me FREE NFL ticket 3 mths Ultimate package (if that's what its called) for $5.99 per mth.. All they wanted was an additional 12 mths from me. Told them my contract doesn't expire till march they then said well then you will only have an extra 5 mths to finish it off :-)

03/18
1 free hddvr
another $100 hddvr
$120 credit for having existing hbo
6 months premium channels free

03/23
HD DVR $99 + $19 shipping
$10 credit per month for 12 months (the guy couldn't get this to go through so ended up doing an upfront credit of $120 to the account)

Not great, but what can you do? After 5 calls, I just wanted to get it overwith.

04/05
1 Free HD DVR (the new one with VOD)
2 HD DVR for $99 (the new one with VOD)
3 HD service free for a year
4 Starz, Showtime, Cinemax, HBO free for 6 months
5 Free install
6 $10 off per month for a year

6/1/2009
(1) Free HD DVR
(2) Free S&H and Installation
(3) Free year of HD Service
(4) $10 off per month for 12 months
(5) Sports package (FSN, NESN, etc) for $2.99 a month originally $12.99 a month
(6) Starz and Showtime free for 6 months

All promotions came with 2 years more contract.


9/28/09
- 2 Free HD DVR receivers
- Free S&H and Installation
- Free year of HD and DVR service
- $20 off per month for 6 months
- Starz and Showtime free for 6 months
- 2 years commitment


1/9/11
new increase in prices. call for your free credits Smilie
I will call tomorrow! and let you guys know

3/5/11
-$300 Credit
-12 Months DVR Free
-3 Months of Showtime, Encore, & Starz Free
-No Commitment
Thanks!
___________
6/10/11
well, I called the number in the OP (just the regular customer service number?) and said " cancel service" when prompted.

Got to talk to Ann (very friendly and helpful) and all I have to say is DirecTV just won major brownie points in my book. they are willing to offer a lot to keep you as customer.

My new deal:
- $10 HD access - FREE FOR 12 MONTHS
$65.99 Choice Extra Package - 230 channels (ncludes sports pack)
- $20 OFF for 12 months
- $5 OFF for 24 months
FREE STARZ, SHOWTIME FOR 6 MONTHS (do not have to call to cancel. they will roll off)
FREE HBO 3 MONTHS (call after 3 months to cancel)

EQUIPMENT OFFERS:
FREE 2nd HD DVR RECEIVER (waived the technician charge) - requires you sign a new 2 year contract

$47.99 + $6/month (2nd DVR) = $53.99/month
+
$250 ONE TIME CREDIT

needless to say, I'm staying! thanks OP and DirecTV

05/07/2012
Customer of 11 years and never late on my bill. My discounts were ending so I called in to see if I can get my discounts renewed since I truly can not afford the regular price and need a discount to stay with them or else I would need to cancel. They said there are no discounts available at this time. I guess I would need to look to the cable company to get a cheaper basic service.

I would not sign up or change a directv package right now. This week they are supposedly coming out with a 5 tuner DVR and I would hate to be stuck with the old tech by signing up or committing to now. HMC has been out since 2011. Post is pointless.


09/25/2012
Customer for 1 year, no late payments. Gave me 1 free HD DVR and 1 HD receiver for $49. Waived the HD service fee for 12 months and gave me $10 off my bill for 12 months.
Made me extend my contract.

10/02/2012directv customer for last 9 years, current bill of approx. $100 per month, do not watch much hbo, etc, or sports. Directv refused to upgrade boxes even though they were broken, without renewal of contract. Got Century link flyer in mail, signed up for 10mbps internet and same number of channels as directv for $96, 1 year contract, getting a $250 amex cad free and a samsung galaxy tablet for free.

10/04/2012DirecTv customer for 14 months (this time, first subscribed about one year after the company started) Called last weekend and I was offered $10 off for (I think) 12 months, 4 months of Showtime and the Red Zone Channel. I was told this was the only offers available at the time. I declined them.

This morning I e-mailed via their website and stated that I'd received a letter from Dish Network (true) and when comparing packages their top tier packages, without premium channels (America's Top 250) found that that package would be $36 less than what I'm paying for the Xtra package from DirecTv. I was sent an e-mail back giving me a phone number and PIN code to call in with.

I just spoke with the rep and she took $15 off for 15 months, $20 off for 12 months and $5 off for 24 months with a one time credit of $25. A total savings (over time) of $610.

She said DirecTv is always willing to work with their customers.

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Link for form to get help from the Office of the President:
http://www.directv.com/DTVAPP/glo...#h:524.988

After filling out the form at the link, and waiting 24 hours, then you can call the Office of the President at:
1-888-440-7827

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#61
Quote from slinx View Post :
I've been with Directv since 96 and would like to upgrade to HD (I have Verizon Fios for
internet, so that's an option as well). The problem is that I really like the Sunday Ticket.
If they call my bluff and I cancel, would they let me sign up as a "new customer" in, say,
August, and get all of the free stuff that way?

I want to have this figured out before I call.

Thanks in advance.
If you actually do cancel and you wait till August to sign up again then yes you will be able to sign up as a new customer and get all the perks that new customers get. It is something like you could't have an account within the past 60 or 90 days I can't remember which.
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#62
Quote from devastor View Post :
If you actually do cancel and you wait till August to sign up again then yes you will be able to sign up as a new customer and get all the perks that new customers get. It is something like you could't have an account within the past 60 or 90 days I can't remember which.
Actually, no he/she wouldn't be a "new" customer. The accounts are tied to SS#'s, would have to sign up with significant other's # to be able to take advantage of offers.
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#63
I renewed my contract today with DTV after giving them a story about switching to Uverse to save money on my monthly expenses and wishing to cancel my satellite service . CSR was very nice about it and after some talking gave me:

1 X HD DVR
$10 Credit for 12 months
Free Starz/Showtime for 3 months
Free installation

I'm a happy camper....nod

-K
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#64
Didn't have such great luck on this this weekend...

I made about 5 calls over the weekend with different approaches and none would give me better than $10 credit/12 months, free HD receiver, free HD installation, but I would pay the standard $10 for HD - essentially free HD but full price on everything else. I'm also having them move me (that's free anyway). They all refused to admit that they could do better than that. I knew what they gave me was pretty standard. My first year w/ them just ended and I was reluctant to pull the trigger as all my promotions ended and I was going up to regular price. I also downgraded from Choice Extra to Choice so I could afford it. A couple of the CSRs had a "this is the best we'll do for you, take it or leave it" attitude, and said that they're not allowed to give a customer more than $10/12 months (one "manager" wasn't allowed to do better than $10/6 months) even telling me to go down to the family package and skip HD if I really want to save money. They also told me that I've only been a cust for 1 year so I shouldn't get any discounts... I said I've only been out of college 1 year and money is kinda tight - they didn't budge on that either. I originally tried bluffing that cable would give me HD and the channels I want for $35/mo and they tried to compare the # of channels. That would be a great argument if I had reason to watch more than 10 of the channels I have now. If only there was a comparable service here - or at least one that wasn't run by liars. Anybody else somehow magically get signed up for paperless billing at some point and have your CC charged before your promo discounts were applied? What about suddenly getting charged $5 or so for their newsletter?

Good luck to anybody on getting better than I did. I do hope that HDPC-20 comes out soon....
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Last edited by bucketeer July 8, 2008 at 07:19 PM
#65
I had a lil' bit of drama earlier today wit CS but i did manage to pull out a

1 HD DVR
$10 Credit for 12 months
Free Showtime/Starz for 3 months
& Free installation

All in all, nice Smilie
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#66
Are you guys getting the HD DVR's FREE PLUS the 12 month credits, or are they using the 12 month credit to make up for having to pay for the HD DVRs?
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#67
O/T a bit, but wasnt sure if there was a better place for this question:

I have DirectTV, had them for almost a year now, cant really remember. Anyways... Since I have gone to the dish, I have had nothing but problems with my receiving my local channels thru the dish. All the other channels are clear as day. I have called them numerous times, had them come out a bunch of times as well.

The issue is where the dish is mounted, there is a giant tree in the way. If its a calm day, I dont have a problem, same in the winter (no leaves on the tree). But the rest of the year I am constantly losing my signal. My wife has had it, so needless to say I need to do something about it.

I have had them out a couple of times, and we looked at moving the dish. But there isnt any better options. I could care less about the local news, but I need my basic CBS, ABC, NBC, etc... Is there any way to get those channels thru the dish but not thru the local channel? The only other option is to add basic cable & keep the dish. Or cancel the dish period.

Mods - If this belongs somewhere else, please move it. Just figured this might be the best spot for it.

Thanks
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#68
Well you need line of sight to the satellites, so if there is a tree in the way, you need to cut it or move the dish. The alternative that you want is that some of the DTV boxes allow you hook up a standard rooftop antenna so that for your locals, you can watch them via the antenna rather than from satellite. Not sure if that's only for the HD boxes though or all of them.

Quote from Coyotezeye View Post :
O/T a bit, but wasnt sure if there was a better place for this question:

I have DirectTV, had them for almost a year now, cant really remember. Anyways... Since I have gone to the dish, I have had nothing but problems with my receiving my local channels thru the dish. All the other channels are clear as day. I have called them numerous times, had them come out a bunch of times as well.

The issue is where the dish is mounted, there is a giant tree in the way. If its a calm day, I dont have a problem, same in the winter (no leaves on the tree). But the rest of the year I am constantly losing my signal. My wife has had it, so needless to say I need to do something about it.

I have had them out a couple of times, and we looked at moving the dish. But there isnt any better options. I could care less about the local news, but I need my basic CBS, ABC, NBC, etc... Is there any way to get those channels thru the dish but not thru the local channel? The only other option is to add basic cable & keep the dish. Or cancel the dish period.

Mods - If this belongs somewhere else, please move it. Just figured this might be the best spot for it.

Thanks
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#69
Quote from Coyotezeye View Post :
I have had them out a couple of times, and we looked at moving the dish. But there isnt any better options. I could care less about the local news, but I need my basic CBS, ABC, NBC, etc... Is there any way to get those channels thru the dish but not thru the local channel? The only other option is to add basic cable & keep the dish. Or cancel the dish period.
I don't quite understand--that tree gives you problems only with local channels? I would think that it would give you problems with other channels as well if it's causing issues w/ your locals, but what do I know--I'm no satellite dish expert. Are your local channels coming in directly via the dish, or do you have some other antenna attached to it? Like I said, I'm confused as to how your dish apparently has no problems picking up any of the non-local channels, yet has problems locking onto local channels when the tree comes into play.

In any case--to answer your question, D* does carry the national East/West Coast feeds of ABC/CBS/NBC/FOX but you can only get them if you can prove you live in an area where it is not possible to receive the network feeds via OTA (e.g., rabbit ear or outdoor antenna)--say, you live way too far from the transmission towers...and even then, you have to request a waiver from your local network station.
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#70
Quote from robr View Post :
Well you need line of sight to the satellites, so if there is a tree in the way, you need to cut it or move the dish. The alternative that you want is that some of the DTV boxes allow you hook up a standard rooftop antenna so that for your locals, you can watch them via the antenna rather than from satellite. Not sure if that's only for the HD boxes though or all of them.
Thanks for the response.

I was aware of the line of site, went over that with one of the installers. I had them out a couple of times. Pretty much where the dish is now, is the best I am going to get. As to the tree, well I cant have it cut down Frown

I did find something on the DirectTV site that I think is what I am looking for. They have something called Distant Broadcast Network Feeds. Its to get the ABC, CBS, etc.. for those that cant get their local channels.

Now if I can convince them to allow me to have it. If not... well once contract is up I will go back to cable then if I must. Might as well see what they offer me to stay with them as well. But if I cant get the local channels, wont matter what they offer.
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#71
Quote from unicornpegasus View Post :
Are you guys getting the HD DVR's FREE PLUS the 12 month credits, or are they using the 12 month credit to make up for having to pay for the HD DVRs?
I agree there too. Are your contracts up at the time you get these deals and are you talking to a regular CS or retention?
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#72
do these offers work if you have a triple play with verizon, like internet, telephone and tv, cause my plan expires in october, 2 yrs are up
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#73
Quote from Coyotezeye View Post :
O/T a bit, but wasnt sure if there was a better place for this question:

I have DirectTV, had them for almost a year now, cant really remember. Anyways... Since I have gone to the dish, I have had nothing but problems with my receiving my local channels thru the dish. All the other channels are clear as day. I have called them numerous times, had them come out a bunch of times as well.

The issue is where the dish is mounted, there is a giant tree in the way. If its a calm day, I dont have a problem, same in the winter (no leaves on the tree). But the rest of the year I am constantly losing my signal. My wife has had it, so needless to say I need to do something about it.

I have had them out a couple of times, and we looked at moving the dish. But there isnt any better options. I could care less about the local news, but I need my basic CBS, ABC, NBC, etc... Is there any way to get those channels thru the dish but not thru the local channel? The only other option is to add basic cable & keep the dish. Or cancel the dish period.

Mods - If this belongs somewhere else, please move it. Just figured this might be the best spot for it.

Thanks
I'm in the process of dealing with this right now. For me, it was only the HD local channels that were giving me problems. I've taken probably 15-20 phone calls, and had probably 5 or 6 people come out to my house. First, they tried some BS with changing something on my box, that didn't work. Next, they moved my satelite to a different spot. That fixed all my HD local channels, they all come in great now, BUT, now ESPN, TNT, ESPN2 HD all have the same problem. Another guy came out yesterday and said he was going to research the problem, and get back to me today. Hopefully, today I'll get some good news, but I'm not holding my breath.
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#74
Quote from sean10780 View Post :
I agree there too. Are your contracts up at the time you get these deals and are you talking to a regular CS or retention?
ALWAYS talk to retention...
free hddvr in addition to monthly credit
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#75
Quote from joshdabbott View Post :
I'm in the process of dealing with this right now. For me, it was only the HD local channels that were giving me problems. I've taken probably 15-20 phone calls, and had probably 5 or 6 people come out to my house. First, they tried some BS with changing something on my box, that didn't work. Next, they moved my satelite to a different spot. That fixed all my HD local channels, they all come in great now, BUT, now ESPN, TNT, ESPN2 HD all have the same problem. Another guy came out yesterday and said he was going to research the problem, and get back to me today. Hopefully, today I'll get some good news, but I'm not holding my breath.
there is also a way to run multiple dishes, where you pick up one satellite on one dish, then other satellites on another, and multiplex them all together, but dtv wont set that up for you, you'd have to go with a private installer and pay for it yourself.
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