I'd like to upgrade my phone and possibly keep my number, what's the best approach?
If I call CSR or use their web site to do the upgrade, will I get the 60 day service for the new phone? I can get this 60 day service by just activating the new phone and then transfer the mins, but I won't get to keep the number, right?
I've done a phone upgrade with them. Just call them before activating the phone. Tell them you want the additional 60 days of service that came with the new phone otherwise they won't do it. Make sure that additional 60 days is reflected on the new phone before you hang up!
But be prepared to spend about 30 minutes or more on the phone with them. The process is slow as heck and the CSR's are difficult to understand. After being with Tracfone for 5+ years, I switched to T-Mobile To Go and I'm much happier with the service and price.
Called them up, asked to upgrade phone. They transferred mins +15 mins, kept phone number and extended service time for 60 days. All is well. I had to call them a second time (after 30 mins when my phone got signal) to get everything working although the first person told me it would start working within 72 hours.
I did my upgrade online, kept the same number, rolled over the minutes and got the minutes/days of service that came with the phone.
What phone did you get? I got the samsung t301g. A helpful hint, .wav files sent thru email will be automatically converted to .amr files allowing you to use them as ringtones. I have had sucess with upto a 170k file doing this.
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