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Verizon FIOS telephone wiring (exterior) help (SEE PIC)

slikdealor 201 July 8, 2009 at 03:31 PM
Long story short... my outside wiring to my verizon fios telephone service got disconnected.
See attached pic.
Can anyone tell me which spots to plug in the various colors? Also, do I need to cut away the plastic covering to the wires before I plug them in?
Maybe someone could take a pic of their exterior telephone box so I can look at it and mimic their wiring.
Any help is appreciated.
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#2
Quote from slikdealor View Post :
Long story short... my outside wiring to my verizon fios telephone service got disconnected.
See attached pic.
Can anyone tell me which spots to plug in the various colors? Also, do I need to cut away the plastic covering to the wires before I plug them in?
Maybe someone could take a pic of their exterior telephone box so I can look at it and mimic their wiring.
Any help is appreciated.
If Verizon cut the wires off you have no more service even if you hooked up the wires.

The white blue pair is the "TIP" and the "Ring" is the solid Blue BTW...

If for some reason you get dialtone but can't call out...switch the white/blue and the blue and try again...if that fails...you've been disconnected !!
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#3
Quote from .DC. View Post :
If Verizon cut the wires off you have no more service even if you hooked up the wires.

The white blue pair is the "TIP" and the "Ring" is the solid Blue BTW...

If for some reason you get dialtone but can't call out...switch the white/blue and the blue and try again...if that fails...you've been disconnected !!
No they didnt cut off the wires. Another cable company did because I was going to go with them, but during the installation of the triple play services, their cable box for some reason didnt work with my AV receiver, so I cancelled the whole thing.

Do I need to cut off the plastic covering to the wire to expose the copper wire?
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Quote from slikdealor View Post :
No they didnt cut off the wires. Another cable company did because I was going to go with them, but during the installation of the triple play services, their cable box for some reason didnt work with my AV receiver, so I cancelled the whole thing.

Do I need to cut off the plastic covering to the wire to expose the copper wire?
Take the icecube out of the 2nd hole and put the 2 wires in it...crimp the connector with pliers and no, don't strip the wires.

Then put the this icecube into the 1st port.

Edit...wait...looks like they just pulled all 4 pairs out of the icecubes...

so you should be able to put them back...

color order is Blue, orange, green, brown for the pairs.
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#6
Quote from .DC. View Post :
Take the icecube out of the 2nd hole and put the 2 wires in it...crimp the connector with pliers and no, don't strip the wires.

Then put the this icecube into the 1st port.

Edit...wait...looks like they just pulled all 4 pairs out of the icecubes...

so you should be able to put them back...

color order is Blue, orange, green, brown for the pairs.
Don't know what you mean by "icecube" because it is hot here and it surely would have melted really quickly.

I did get it to work by stripping the blue and blue/white wires, and inserting the blue white wire into the first hole, and the blue wire into the 2nd hole. I left all other wires out because I only have one phone jack in the house, and this made it work.
Is it bad that I stripped the wire a little? I think that's what got it to work.
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Quote from slikdealor View Post :
Don't know what you mean by "icecube" because it is hot here and it surely would have melted really quickly.

I did get it to work by stripping the blue and blue/white wires, and inserting the blue white wire into the first hole, and the blue wire into the 2nd hole. I left all other wires out because I only have one phone jack in the house, and this made it work.
Is it bad that I stripped the wire a little? I think that's what got it to work.
Icecube is the clear plastic thing that you stuck the wires into



for temp service...you are ok...but you should have whom ever come back and fix it proper for you.
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#8
Quote from .DC. View Post :
Icecube is the clear plastic thing that you stuck the wires into



for temp service...you are ok...but you should have whom ever come back and fix it proper for you.
No one will come back to help me because the guy that did it hates us because we didnt go with his cable/phone service, and verizon wants $79 to look at it. It looks like it will be pretty permanent. Can anything bad happen from what I did? Thank you for your help.
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#9
Quote from slikdealor View Post :
No one will come back to help me because the guy that did it hates us because we didnt go with his cable/phone service, and verizon wants $79 to look at it. It looks like it will be pretty permanent. Can anything bad happen from what I did? Thank you for your help.
File a complaint with your local Public Utilities Commission. The installer who cut those wires is responsible for the repair.

You'd be surprised what you can accomplish with a well-crafted e-mail to your state's Attorney General, local utilities board, State utility board, Better Business Bureau, etc. This guy damaged your stuff, he had no business doing that, when all he had to do was simply unplug the modular connector. Surely any trained installer would know that!

EDIT: Let me try to help you, though. For starters, can you post the brand and model number of your ONT? The box you gave us the picture from is your ONT (Optical Network Terminator), and the brand is *probably* Tellabs. The wires entering there... those wires disconnected your telephone service, not your Internet, correct?
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#10
Quote from slikdealor View Post :
I did get it to work by stripping the blue and blue/white wires, and inserting the blue white wire into the first hole, and the blue wire into the 2nd hole. I left all other wires out because I only have one phone jack in the house, and this made it work.
Is it bad that I stripped the wire a little? I think that's what got it to work.
Sorry, I didn't see this. Ok, it works. That's good!

You could make a better repair, but if it works, then it isn't broken... maybe best to leave it alone. However, these are ultra-low voltage wires and you don't need to worry about a short circuit or starting a fire.
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#11
a bit late.. nothing comes out of that connector.. you flip it up (only moves about 1/4") stick in the wires and push down.. you can see on the other wires where it punched them down into the connector. you dont need to remove any insulation.. its like a punch down
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#12
Quote from stufine View Post :
a bit late.. nothing comes out of that connector.. you flip it up (only moves about 1/4") stick in the wires and push down.. you can see on the other wires where it punched them down into the connector. you dont need to remove any insulation.. its like a punch down
Right...so the op can pull the blue pair out...cut it off and then re-insert it and push it down again to terminate the pairs properly.
~~~~~

It's an FCC offense to cut service to a subscriber...without it you can't get 911 service, etc...and it sounds like this jackoff needs another complaint filed against them.

Quote from slikdealor View Post :
No one will come back to help me because the guy that did it hates us because we didnt go with his cable/phone service, and verizon wants $79 to look at it. It looks like it will be pretty permanent. Can anything bad happen from what I did? Thank you for your help.
You can tell VERIZON that it's on THEIR SIDE of the DEMARC...they have to fix it...and hey...I bet they can back bill that ahole for cutting it toonod

*you see the 4 ports that let you plug a phone in...well if you don't have dial tone there..then it's Verizon's problem as it's on the regulated side of Verizon...now if it was beyond the jack...then you'd be liable unless you have inside wire insurance on your account.
*Mind you I'm in CA and your state laws may differ..but I'm pretty sure it's a Federal issue..and thus applicable to all states
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#13
Quote from .DC. View Post :
Right...so the op can pull the blue pair out...cut it off and then re-insert it and push it down again to terminate the pairs properly.
~~~~~

It's an FCC offense to cut service to a subscriber...without it you can't get 911 service, etc...and it sounds like this jackoff needs another complaint filed against them.



You can tell VERIZON that it's on THEIR SIDE of the DEMARC...they have to fix it...and hey...I bet they can back bill that ahole for cutting it toonod

*you see the 4 ports that let you plug a phone in...well if you don't have dial tone there..then it's Verizon's problem as it's on the regulated side of Verizon...now if it was beyond the jack...then you'd be liable unless you have inside wire insurance on your account.
*Mind you I'm in CA and your state laws may differ..but I'm pretty sure it's a Federal issue..and thus applicable to all states
Thanks for the advice guys... I think I am just going to let this issue die and not call the FCC... I like to lay low and not cause waves. The last thing I need is: Mean installer guy gets a fine from FCC, then comes and burns my house down.
People are crazy these days.
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#14
Kinda confused with all the FCC talk. Did you fix your problem? I might be able to post a pic later tonight of my installation. I also believe telephone service is only over 2 wires.
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#15
Quote from slikdealor View Post :
Don't know what you mean by "icecube" because it is hot here and it surely would have melted really quickly.
laugh out loud Repped!
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