Forum Thread

Can I keep my @sbcglobal.net email if I cancel my At&t DSL service?

bickb8 103 53 August 4, 2009 at 06:42 PM
I am considering canceling my At&t DSL Internet Service and want to know if I will be able to continue to use my @sbcglobal.net email afterward.

I had an online chat with an At&t tech support rep and here is how it went:

Quote :
Maya
Thank you for contacting AT&T Internet Services. How can I help you?

You
I am wondering what will happen to my @sbcglobal.net email if I cancel my At&t internet service? Will I still be able to use it?

Maya
We value you as our customer and I would like to assure you that I will try my best to resolve your issue.

Maya
If you cancel AT&T DSL services your email id will convert to free email id.

Maya
Please send your response, so that I can assist you efficiently.

You
will the free email id still be the @sbcglobal.net? If not, will email sent to @sbcglobal.net be sent to the free email id?

Maya
Your current DSL email id will get converted to free email id.

You
Will email sent to @sbcglobal.net be forwarded to the new email id?

Maya
Please let me know the current email id?

You
xxxxxxx@sbcglobal.net

Maya
Thank you for the information.

Maya
Your email id "xxxxxxx@sbcglobal.net" will be converted to free mail id. There will be no change in the email address.

You
What changes will we see with the free email id?

Maya
There will be no change in email address facilities, you will get all the features you are getting right now.

You
Is there a difference in the storage size?

Maya
No it will not change you will get all the benefits from AT&T.

Maya
Is that okay with you?

You
Is there a webpage that you can direct me to that has all the information you have provided me?

Maya
We don't have information updated on web site, I assure the information I am giving on the behalf of AT&T is valid and correct.

You
I appreciate your time. Thank you for your information.

Maya
Is there any thing else I may assist you with?

You
No. Thank you.

Maya
My goal today was to ensure that you were very satisfied with the service I delivered. You may receive an email survey requesting that you rate my service. Please check for it so you can let my manager and I know if you were very satisfied with my service.
Is this true? Has anyone out there went through this and kept their @sbcglobal.net address without having to pay extra?
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11 Comments

1

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#2
I kept my email address even though I canceled my DSL. Hopefully you dont have any problems keeping yours.
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Joined Dec 2007
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#3
Quote from thebends22 View Post :
I kept my email address even though I canceled my DSL. Hopefully you dont have any problems keeping yours.
How long ago did you cancel? Some places have a 60 day grace period before they turn off your account.
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Joined Jul 2005
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#4
Quote from bickb8 View Post :
How long ago did you cancel? Some places have a 60 day grace period before they turn off your account.
i tend to agree with this. i'm surprised they'd continue that service with you ending your service. i'd say prepare for the worst and switch everything to a new address.
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#5
OP, if this is true or not, I strongly suggest you create a new email account (possibly at Gmail or another ISP-independent domain) and create an email signature on your sbcglobal account saying something like,
"PLEASE NOTE: I have a new email address, blahblah@gmail.com Please use this from now on."
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#6
FWIW I canceled my AT&T DSL 9 months ago and my @sbcglobal.net email address still works
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#7
I found this article on the At&t Help and Support center, that kind of confirms what the Tech Support rep said:
http://helpme.att.net/article.php?item=6729

Quote :
What happens to my AT&T Yahoo! Premium Services if I cancel my AT&T Yahoo! DSL service?

For All Applications, All Operating Systems, and All Domains

If you choose to cancel your Yahoo! DSL service, your free Core Services will be downgraded to the regular free Yahoo! offering.

For example, the AT&T Yahoo! Mail storage is 2GB. When you terminate the AT&T services, the storage size will be downgraded to 100MB.

However, any Premium Services that you purchased independent of the AT&T Yahoo! Premium Service offering will remain unchanged.

The information is summarized at http://sbc.yahoo.com/terms/, which was presented during the installation of the AT&T services and accepted by you.
It is a little out-dated since I don't believe there are storage limits anymore on the free yahoo accounts. But it still makes me nervous. Confused
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#8
worst case some will allow you to pay for an email only service for x number of months to give you time to get everyone moved over to your new email addy
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#9
Anyone? I remember we can like add $5 a month to keep it or something? But I think they just giving us a grace period.
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#10
Quote from atrix415 View Post :
Anyone? I remember we can like add $5 a month to keep it or something? But I think they just giving us a grace period.
Based off the chat message I had with At&t support and the knowledge base article I found online, it sounds as though you can keep it free of charge. I am still a little skeptical. But there were two people who replied saying they have kept theirs with no problems.
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#11
Quote from bickb8 View Post :
I am considering canceling my At&t DSL Internet Service and want to know if I will be able to continue to use my @sbcglobal.net email afterward.

I had an online chat with an At&t tech support rep and here is how it went:



Is this true? Has anyone out there went through this and kept their @sbcglobal.net address without having to pay extra?
If you use an E-mail application to access your E-mail you will no longer be able to do that with the free service. If you use the web to access the mail then you will be able to continue doing that.
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#12
Quote from Curtis_A View Post :
If you use an E-mail application to access your E-mail you will no longer be able to do that with the free service. If you use the web to access the mail then you will be able to continue doing that.
What about the iPhone email app? Will messages still download to that?
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