Warning!! Beward of Staples rewards program
Connected to chat.staplesrewards.com
Session ID: 8027
tee: Initial Question/Comment: i made a purchase during the promo time date of dec for the ink recycle $6 deal plus buy the duracell deal plus buy $60 worth of hp ink but I did not get any reward credit or see it on my online account. Help?
Welcome to Staples Rewards Live Help!
A Customer Service Agent will be with you shortly
Todd S. has joined this session!
Connected with Todd S.. Your Reference Number for this chat is 8027.
Todd S.: One moment please.
tee: work with me on this todd. thank you
Todd S.: Last quarter you purchased batteries on December 18, for which you earned $12.99 in Rewards. That same day you purchased $59.98 worth of HP Ink, for which you earned 20% back in Rewards.
Todd S.: We also see that you purchased another pack of batteries on December 22, for which you earned $12.99 in Rewards.
Todd S.: Your total Reward amount for the quarter was $37.98.
tee: i checked online and I do not see a reward
tee: i also do not see any reward mailing to the house either
tee: the promo for the time I bought the hp ink is buy 2 hp, get $60 or something like that. buy batteries get it for free after rewards
Todd S.: Purchase Rewards are issued 3-4 weeks after the close of each quarter. Last quarter closed on December 31. A $38 Reward coupon was mailed on January 15, and Redeemed on February 14.
tee: yes I used the $38 reward coupon but that one was from a friend who also has his own rewards card.
tee: Instead of using his card to make that 38 purchased, I used mine by mistake
Todd S.: What is your Staples Rewards customer number?
tee: if you can fix it, his number is 2xxxxxxxxx
tee: my number is 2xxxxxxxxx
Todd S.: one moment
Todd S.: Staples Rewards coupons are non-transferable.
Todd S.: Customer numbers 2xxxxxxxx and 2xxxxxxxx have been linked as one account.
Todd S.: Regardless of which card is used while shopping, all transactions will now track to the same customer number.
tee: it should be different since we both signed on different days
tee: both addresses are different as well
Todd S.: Accounts become linked for one of two reasons:
Todd S.: 1 - they share the same mailing address
Todd S.: 2 - Reward coupons earned from one account are applied to a purchase on another account.
tee: we are from different address when we signed up. I did not use any rewards coupon because I did not get any since i applied for my card. my friend made his purchases recently and I scanned my card by mistake.
tee: we just did an online rebate by using his card for $14.99 x 2 and I did mine for $14.99 x 1. If it is linked, we have another problem since rebate for this item is 1 per household. We are from 2 separate household.
Todd S.: Although different address are listed, the terms of the program has been violated. The primary customer number is now 2xxxxxxxx. The accounts cannot be unlinked.
tee: we both did the deal in dec 09. we both signed up for new card account during that time frame. No transaction was made that would void the terms of the program up until feb 14th purchase. He got his rewards but I did not. Had I gotten my rewards the same time he has, none of this would be of an issue.
Todd S.: We apologize, but the accounts will not be unlinked.
tee: then tell me why did I not get my rewards for dec 09
tee: the link happens on the 14th of feb 2010 and that I can understand. Why I did not get my rewards for dec 2009 deal is what I'm getting at
Todd S.: The same exact Reward amounts were issued for both customer numbers. Identical transactions were made. Three out of the four issued Rewards were redeemed. The names are the same, and the address are only slightly different.
Todd S.: This is one account. Any Reward not redeemed will not be reissued.
tee: if you plug you the account number online, my card has my name as xxxxxx and his card has it as xxxxxx. How can we both be the same person? my friend received all of his rewards, $60 for ink and $38 for batteries and I received nothing. There are only 2 rewards being redeemed. Where is the 3rd one and what did they purchase on what item?
Todd S.: Two $60 Rewards and one $38 Reward were redeemed on February 14 at the Staples on
Todd S.: 249 Commerce Avenue
Todd S.: Manteca, CA
Todd S.: 95337
tee: that is incorrect. Only 1 $60 rewards were redeemed and 1 $38 were redeemed at that store on feb 14th. 2 transactions were made only
Todd S.: We apologize, but we are unable to further assist you in this matter. Again, the policy was violated and the accounts will not be unlinked.
tee: so if i returned the products, what will the account rewards be now? 60x2 and 38?
Todd S.: You may be able to return the items, depending on the store return policy, but the Rewards will not be refunded.
tee: you can tell me what was being purchased for the 60 and another 60 and the 38
tee: i have here with me 2 chairs and 3 calculator printer items which was what my friend bought
Todd S.: We can no longer be of any assistance to you. The accounts are linked, the Rewards will not be reissued.
tee: for the record, you said this "Todd S.: Two $60 Rewards and one $38 Reward were redeemed on February 14 at the Staples on"
tee: I'm just clarifying to what was being purchased for that statement
Todd S. has left this session!
The session has ended!
Bad customer service or am I approaching this the wrong way?