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ink/toner cartridge recycling primer/faq for Office Depot, OfficeMax and Staples (vers. 2013.07.01)

bpvh 13,903 May 24, 2010 at 07:30 AM
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So, the below is what I have worked up so far. This is a work in progress and now I am looking for corrections/input/suggestions.

For example, what other information is wanted or what information included below is not wanted.

UPDATE for 11/05/2013 on the now completed merger and its impact on the rewards programs:
Q: I am a member of your retail loyalty program (Office Depot Rewards and/or OfficeMax MaxPerks). What happens to my rewards?

A: While we work to bring the assets of Office Depot and OfficeMax together, we will continue to provide the benefits and value you've come to enjoy from our existing loyalty programs, Office Depot Rewards and MaxPerks. Until further notice, you will continue to earn and redeem rewards from your existing program(s), as you always have. We expect to announce a combined loyalty program sometime in 2014.

--- http://www.officedepotmaxmerger.com/faq.shtml
--- http://news.officedepot.com/press...ete-merger

========================================


ink/toner cartridge recycling primer/faq for Office Depot, OfficeMax and Staples (vers. 2013.07.01)

  • Office Depot:
    • recycle:
      • value: up to 200 rewards points per cartridge recycled -- see purchase requirement below.
      • limit: 10 per calendar month - no per day restriction
      • type: ink or toner cartridge - all brands - may reject visibly damaged cartridges
    • purchase requirement:
      • to qualify to recycle for a month, a qualified purchase of $10 or more must be made in that month
      • Qualifying purchases exclude taxes; delivery fees; postage stamps; and prepaid gift, debit, phone or services cards; and purchases made with Office Depot Rewards and Merchandise Cards/Certificates.
    • recycling rewards:
      • issued:
        • recycling rewards points are paid out monthly together with purchase (standard and bonus) rewards points in the form of a Rewards Certificate.
        • rewards points are paid out in 1000 point increments
        • 1000 points equals $10
        • Rewards Certificates are made available within 30 days after the end of the month in which the rewards points are earned. To date this has meant sometime in the latter half of the month.
        • unpaid out points carryover from month to month until the end of the quarter when they expire
      • usage: Rewards Certificates may be redeemed on purchases at Office Depot US stores (including Puerto Rico), online or by phone (excluding all gift and prepaid cards)
      • expiration:
        • official: 60 days after the date of issuance
        • effective: the last day of the month 2 months following the month in which they are issued (???)
    • member services:


  • OfficeMax:
    • recycle: (for trial markets see post #595) (for all stores in California and select stores in Denver and Kansas City see post #672)
      • value: up to $2 in rewards per cartridge recycled -- see purchase requirement below
      • limit: 10 per calendar month - no per day restriction
      • type:
        • t&c: any visibly undamaged, originally manufactured, ink/toner cartridges. Remanufactured ink/toner cartridges are not eligible for rewards under the recycling program.
        • Some OM stores may accept remanufacturer cartridges
    • purchase requirement:
      • total recycling reward dollars issued for recycling may not exceed your total MaxPerks program qualified purchase balance.
      • Qualifying purchases are any products or services in our stores, catalogs or web site except for computers, tablets, eReaders, US Postal Stamps, gift cards, general use prepaid cards, phone cards, all products sold by RadioShack Mobile including mobile phones, mobile phone accessories and service plans, purchases with Retail Connect pricing, sales tax and purchases made prior to the date of enrollment, and purchases made with your MaxPerks rewards.
      • recycling and purchases carry over from month to month - expire at calendar year end
    • recycling rewards:
      • issued: monthly with purchase rewards about 15-30 days after month's end on a Rewards Card (unlimited use until funds exhausted or card expired), printable from the rewards site
      • usage: Reward Cards are not redeemable for gift cards, general use pre-paid cards, phone cards and are not redeemable for cash unless otherwise required by law.
        • in-store: t&c state up to three Rewards Cards may be used on a purchase but I used four without the cash register complaining this past June.
        • online: limited to one Reward Card or gift card per purchase.
        • phone: t&c state up to three Rewards Cards may be used on a purchase.
      • expiration:
        • official: 90 days after the date of issuance
        • effective: the last day of the month 3 months following the month in which they are issued
    • member services:

  • Staples:
    • recycle:
      • value: $2 in rewards per cartridge recycled -- see purchase requirement below
      • limit: Membership Level:
        • Standard: 10 per calendar month - no per day restriction
        • Plus ($500 in qualified purchases): 20 per calendar month - no per day restriction
        • Premier ($1000 in qualified purchases): 20 per calendar month - no per day restriction
      • type: any used ink or toner cartridge sold at any retail stores in the US
    • purchase requirement
      • $30 in ink/toner purchases in the past 180 days
    • recycling rewards:
      • issued: monthly, on a separate rewards certificate from purchase rewards, usually in the middle of the month after the month in which the recycling occurred. The rewards certificate is printable from the rewards site (ink rewards certificates can also be emailed and purchase rewards are also US Mailed).
      • usage: recycling rewards (and purchase rewards) are redeemable for most merchandise in Staples stores, online at staples.com [staples.com] or by phone at 1-800-333-3330 but cannot be redeemed for or applied against taxes, cash, credit remittance, delivery charges, custom printing orders placed online, promotional products, Staples gift cards, third party gift cards, prepaid phone cards, postage stamps, prior purchases, Staples Industrial purchases or any purchases made on other provider Web sites.
        • online: single transaction - must use full amount of reward check
        • in-store: two transactions -- a balance coupon is issued in-store if rewards check is not used all at once. Balance coupon has same expiration date as rewards check and must be used all at once in-store or online
      • expiration:
        • standard: the last day of the month 2 months following the month in which they are issued
        • plus: the last day of the month 2 months following the month in which they are issued
        • premier: the last day of the month 5 months following the month in which they are issued
    • member services


========================================


FAQ section (vers. 2013.07.01):


Q. Do you have to recycle or make a qualified purchase first? (Office Depot and OfficeMax)

A. It does not matter.


Q. Do you have to recycle and make a qualified purchase monthly for Office Depot's Rewards program?

A. Three key points:

--- Qualified purchases of $10 or more in a month are required to allow recycling rewards points to be earned for that month.
--- Rewards points are paid out in 1000 point increments.
--- Unpaid out points carry over from month to month until the end of the quarter when they expire.

Here is an example:

January: Make qualified purchases of $10 or more and recycle 7 carts earning 1400 rewards points. Payout of $10 for January (made in February). The remaining 400 rewards points are carried over to February.

February: Do not make a qualified purchase of $10 or more so not qualified to earn recycling rewards points. 400 rewards points carried over to March.

March: Make qualified purchases of $10 or more and recycle 9 carts earning 1800 rewards points. Payout of $20 (2000 points: 400 carried over plus 1600 earned in March) (made in April). The remaining 200 rewards points expire at the end of quarter.


Q. Do you have to recycle and make a qualified purchase monthly for OfficeMax's Business Rewards program?

A. Recycling rewards are only paid out (in $2 increments) to extent of qualified purchases. Here is an example based on OfficeMax's program:

January: recycle 10 carts, make $0.00 in qualified purchases. No payout for January (made in February). Recycling of 10 carts carried over to February.

February: recycle 10 carts, make $32 in qualified purchases. Payout of $32 for February (made in March). Recycling of 4 carts carried over to March.

March: recycle 0 carts, make $42 in qualified purchases. Payout of $8 for March (made in April). Qualified purchases of $34 carried over to April.

April: recycle 10 carts, make $0.00 in qualified purchases. Payout of $20 for April (made in May). Qualified purchases of $14 carried over to May.

May - November: no transactions. Qualified purchases of $14 carried over to December.

December: recycle 10 carts, make $4 in qualified purchases. Payout of $18 for December (made in January). Recycling of 1 cart lost at calendar year end.


Q. Where can I get used ink/toner cartridges?

A. Family and friends, neighbors, thift shops, garage/rummage sales, and of course like everything else, eBay.


Q. If I purchase an item with rewards will that purchase count my purchase requirement for recycling? (OD and OM only)

A. No, to the extent the purchase was paid for with rewards it will not count as a qualifying purchase for the purpose of the recycling purchase requirement.


Q. If I purchase an item with rewards will I earn the standard purchase rewards (e.g. Staples 10% back on ink or paper purchases)?

A. No, items purchased with rewards do not qualify as qualifying purchases for the purpose of earning standard purchase rewards.


Q. If I purchase an item that earns a bonus/special reward (100% back in rewards if item X is purchased, $Y back if item Z is purchased) and I purchase that item with rewards, will I receive the bonus/special reward?

A. It depends.

Office Depot: No, to the extend paid for with rewards (or coupons for that matter).

OfficeMax: So far yes with one exception. Paying for 100% back in rewards and fixed value (buy X, get $Y in rewards) bonus rewards offers with rewards have earned bonus rewards so at least for those two types of bonus rewards offers, MaxPerks rewards have "rolled".

The one bonus rewards offer that did not roll was its June 2010 "Get 20% Back in MaxPerks Rewards" offer and the offer's terms noted the exception:

"*20% MaxPerks Bonus Rewards offer valid in-store from June 20, 2010 thru June 26, 2010. Saving pass, phone promo code or online promo code and member's MaxPerks ID card must be presented at time of purchase. No Bonus Reward adjustments will be made after purchase. Not valid on computers, gift cards, general use prepaid cards, phone cards, purchases with a Retail ConnectSM card, sales tax, OfficeMax private label ink, toner and ink refills, Sprint® monthly price plans and purchases made prior to enrollment and purchases with a MaxPerks Reward Card."

Staples: No, to the extend paid for with rewards (or coupons for that matter).


========================================


Warning: Office Depot Worklife Rewards changing June 17

Office Depot Ink Recycling Policy: 20 cartridges per month as of 4/1/2010

Office Depot Ink Cartridge Recycling changing?

Office Max changes their ink recycling 05/10/09 (w/ additional policy changes 1/1/10)

Staples new ink recycling policy changes Starts July 1, 2010

Staples new ink recycling policy changes Starts Feb 1

1,344 Comments

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#16
Quote from nintendoangie View Post :
Nice thread. Well-organized. Smilie
Iagree
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,ɐɥʇoɯ ɹǝɥʇouɐ ɹɟ ,ɐɥʇoɹq
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#17
I've been scavenging the internets for information about these kind of ink rewards. OP you are the best. Thanks. Anyhow, a couple of quick questions for a Staples Standard Ink Rewards Member like me:

1. Could I use other's rewards points along with mine stacked together for a one time purchase?

2. Given that I am a Standard Ink Member, I am limited with the expiration. This means that I need to use my Rewards within that time frame otherwise I'll lose it forever. Is there anyway or a loophole to go around that expiration? ..... through a gift card maybe? Is it possible to purchase Staples Gift Cards using the Ink Rewards? Do Staples Gift Cards expire?

3. Stacking for one purchase: My Rewards + Gift Cards (note the s) + Staple's Ad Discount on their circular + ejunkie Coupon = possible for one transaction online or instore?

4. For those experienced with these types of Ink Rewards Programs from all 3 stores, which do you think has got the best Ink Recycling Program?

Thanks.
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#18
1. Do any of these 3 stores allow more than one rewards account from the same address? One for wife and one for husband? Any work arounds for it if they do not allow?
2. May be nice to add this info to originalpost too. How do the returns purchased with rewards work? Do you loose the rewards money if you return?
Thanks
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#19
Quote from qwertykop View Post :
I've been scavenging the internets for information about these kind of ink rewards. OP you are the best. Thanks. Anyhow, a couple of quick questions for a Staples Standard Ink Rewards Member like me:

1. Could I use other's rewards points along with mine stacked together for a one time purchase?
I have no personal experience doing this.

OD's T&C states the rewards cards are not "transferable or assignable" but I have never read of anyone's account being merged/terminated for this reason. For an in-store purchase, the rewards cards have no personal identifier but a cashier might question why one person has two rewards cards with the same expiration date. Online OD accepts multiple gift/rewards cards as payment.

OM's T&C state rewards must be from the same account but I have never read of anyone's account being merged/terminated for that reason. In-store the cashier could question why rewards from two different accounts are being used. Online OM only accepts one rewards payment per transaction.

I have read that Staples may merge accounts when rewards checks from two separate rewards accounts are used on the same purchase and I have read that others have done it without any issues. I lean toward the conservative side.

Quote from qwertykop View Post :
2. Given that I am a Standard Ink Member, I am limited with the expiration. This means that I need to use my Rewards within that time frame otherwise I'll lose it forever. Is there anyway or a loophole to go around that expiration? ..... through a gift card maybe? Is it possible to purchase Staples Gift Cards using the Ink Rewards? Do Staples Gift Cards expire?
According to the T&Cs, it is not possible to purchase Staples Gift cards with Staples Rewards.

Not that it matters for this conversation, but Staples Gift cards do not expire.

Quote from qwertykop View Post :
3. Stacking for one purchase: My Rewards + Gift Cards (note the s) + Staple's Ad Discount on their circular + ejunkie Coupon = possible for one transaction online or instore?
By ad discount, do you mean sale price or coupon?

ejunkie coupons are YMMV in-store. For example, the Staples stores near me no longer accept the $20 off $50 coupons at all and validate any Staples coupon.

In-store it should be OK to use rewards + gift cards (not sure of the transaction limit) + sales price + legitimate coupon (one dollar off coupon per transaction and the rewards should not be considered a dollar off coupon for this purpose) but I have had to argue with individual cashiers about using both a coupon and a reward check on the same transaction. Since the register will allow it, I present the case if the register allows it, it should be OK.

Online rewards + coupon (again, one dollar off coupon per transaction, rewards not counted as a dollar off coupon) + sales price is OK (again, not sure of the transaction limit) but it is my understanding that gift cards are not usable online. If the purchase total is sufficient, both a dollar off and freebie coupon can be used on the same transaction (purchase total must meet or exceed coupon limits added together: $25 off $100 + free X with $150 purchase = purchase of $250 or more (shipping and taxes excluded)).

Quote from qwertykop View Post :
4. For those experienced with these types of Ink Rewards Programs from all 3 stores, which do you think has got the best Ink Recycling Program?
If doing just one, probably Staples although Staples lack of FAR items recently has been a problem for some.
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#20
Quote from kcdude View Post :
1. Do any of these 3 stores allow more than one rewards account from the same address? One for wife and one for husband? Any work arounds for it if they do not allow?
OD's T&C limit one per address.

OM's T&C are silent on the matter so it should be OK.

Staples' T&C limit one per address.

I have read about multiple accounts at the same address for OD and Staples without issue and I have also read of Staples merging some of those accounts.

Quote from kcdude View Post :
2. May be nice to add this info to originalpost too. How do the returns purchased with rewards work? Do you loose the rewards money if you return?
Thanks for the suggestion.
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#21
Nicely put together. TU and Repped. I don't personally need the info but I am sure it is useful to a lot of rookie slickdealers Smilie
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#22
hopefully some of this is helpful


Quote from qwertykop View Post :
1. Could I use other's rewards points along with mine stacked together for a one time purchase?for Staples: It's been done, but sometimes (often?) the accounts will be merged, so if you have a premier account, I wouldn't try this. If you have some misc accts and don't mind their getting merged, then you can try it, as it has worked in the past. The awards have the acct number embedded in them, so If a cashier felt like it, they could check and deny. I don't know if Staples' computers do check for this, but I'm sure they could.

2. Given that I am a Standard Ink Member, I am limited with the expiration. This means that I need to use my Rewards within that time frame otherwise I'll lose it forever. Is there anyway or a loophole to go around that expiration? ..... through a gift card maybe? Is it possible to purchase Staples Gift Cards using the Ink Rewards? Do Staples Gift Cards expire?Haven't seen a loophole -- I suppose you could return w/o receipt if you want to go that route. They keep track of this though -- with your license. You get a limited #s of returns I don't know if it resets. If you get your spending, then you get a longer expiration date w/premier. But they still expire.

3. Stacking for one purchase: My Rewards + Gift Cards (note the s) + Staple's Ad Discount on their circular + ejunkie Coupon = possible for one transaction online or instore?I've stacked some combo of the above in the past, but I think they are more restrictive now. Last time something, I'm not sure what, didn't work as planned/hoped. Didn't want any discussion and got a decent price, so I just purchased the stuff.

.
Quote from kcdude View Post :
2. May be nice to add this info to originalpost too. How do the returns purchased with rewards work? Do you loose the rewards money if you return?OM has given me 'GC', not really GC but basically the equivalent as far as I can tell -- ie no expiry. I think you basically lose w/Staples, unless you return before the original certificate expired, in which case you get a cert w/the original expiry date.
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#23
Nicely put together!

Quote from qwertykop View Post :
I've been scavenging the internets for information about these kind of ink rewards. OP you are the best. Thanks. Anyhow, a couple of quick questions for a Staples Standard Ink Rewards Member like me:

1. Could I use other's rewards points along with mine stacked together for a one time purchase?

2. Given that I am a Standard Ink Member, I am limited with the expiration. This means that I need to use my Rewards within that time frame otherwise I'll lose it forever. Is there anyway or a loophole to go around that expiration? ..... through a gift card maybe? Is it possible to purchase Staples Gift Cards using the Ink Rewards? Do Staples Gift Cards expire?

3. Stacking for one purchase: My Rewards + Gift Cards (note the s) + Staple's Ad Discount on their circular + ejunkie Coupon = possible for one transaction online or instore?

4. For those experienced with these types of Ink Rewards Programs from all 3 stores, which do you think has got the best Ink Recycling Program?

Thanks.
1. You can use rewards from multiple accounts for a transaction, but you probably don't want to. The register will accept them, but as a previous poster already stated, the rewards certificates are tied to the individual member's rewards accounts, and they may (or may not) catch it and merge the accounts.

2. You can't buy gift cards with rewards; yes, you need to use them by the expiration or lose them.

3. You can use your rewards, multiple gift cards, one dollar-off coupon (ie, 25 off 75), and instant savings advertised on a single transaction.

4. I think OfficeMax is best, simply because you can buy gift cards (except OfficeMax gift cards) with the rewards. So I can use my rewards to buy Amex or Visa gift cards to purchase whatever I want at any store, or buy ebay gift cards to buy stuff on eBay. Staples and OD require you to buy merchandise at the store.

Quote from kcdude View Post :
1. Do any of these 3 stores allow more than one rewards account from the same address? One for wife and one for husband? Any work arounds for it if they do not allow?
2. May be nice to add this info to originalpost too. How do the returns purchased with rewards work? Do you loose the rewards money if you return?
Thanks
1. All three basically state the same thing - one account per person...
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#24
Quote from sinastin View Post :
1. All three basically state the same thing - one account per person...
While I do not whether this is enforced, both OD and Staples have a one account per address restriction as well.

OD: "Limit one Worklife Reward account per business/household"

Staples: "Staples Rewards accounts are limited to one account per eligible customer; each mailing address is also limited to one account."
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#25
Quote from kcdude View Post :
2. May be nice to add this info to originalpost too. How do the returns purchased with rewards work? Do you loose the rewards money if you return?
Thanks
i am only familiar with staples returns. if you use rewards and return then you get a coupon printed at bottom of your receipt for the amount of your rewards coupon with the same expiration date as the original. PROVISO i have only done this once and i have not tried to do a return a second time
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#26
Quote from bpvh View Post :
While I do not whether this is enforced, both OD and Staples have a one account per address restriction as well.

OD: "Limit one Worklife Reward account per business/household"

Staples: "Staples Rewards accounts are limited to one account per eligible customer; each mailing address is also limited to one account."
I have 4 "family accounts" at each of Staples, OD, OM. Different addresses and names. I manage all accounts which means i am the only one to go in the store and recycle the carts and redeem the rewards. No problems so far except at om where a manager threatended me-i will not go to that store anymore. I have combined rewards from diff accounts with coupons bought online at staples using them instore without any problems(i have heard that combining rewards online is a no-no but insore OK-can anyone rebut this?).
Basically keep a low profile whenever possible, be nice to the cashiers and managers, and do not do all your biz in 1 day, at the same store, do as much online as possible to avoid scrutiny, is my advice.
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#27
Quote from ttboy View Post :
I have 4 "family accounts" at each of Staples, OD, OM. Different addresses and names. I manage all accounts which means i am the only one to go in the store and recycle the carts and redeem the rewards. No problems so far except at om where a manager threatended me-i will not go to that store anymore. I have combined rewards from diff accounts with coupons bought online at staples using them instore without any problems(i have heard that combining rewards online is a no-no but insore OK-can anyone rebut this?).
Basically keep a low profile whenever possible, be nice to the cashiers and managers, and do not do all your biz in 1 day, at the same store, do as much online as possible to avoid scrutiny, is my advice.
Do you use different credit cards or use same credit card on different accounts?
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#28
Can we pay with rewards for other reward generating items and still get rewards?
For example, if I use $30 ink reward coupon from staples to pay for the battery deal or paper deal where you get some rewards back, do I still get the rewards back or would it reduce the rewards.
What about the same in OfficeMax and Office Depot.
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#29
Quote from kcdude View Post :
Can we pay with rewards for other reward generating items and still get rewards?
For example, if I use $30 ink reward coupon from staples to pay for the battery deal or paper deal where you get some rewards back, do I still get the rewards back or would it reduce the rewards.
What about the same in OfficeMax and Office Depot.
OD: purchases with rewards do not count as qualifying purchases//not sure whether items with bonus rewards purchased with rewards earn rewards

OM: purchases with rewards do not count as qualifying purchases//to date, items with bonus rewards purchased with rewards DO earn those bonus rewards

Staples: purchase with rewards do not count as qualifying purchases//since the battery/paper deals recently, items with bonus rewards purchased with rewards DO NOT earn those bonus rewards to the extent purchased with rewards (and with coupons for that matter).

Here are the adds to the FAQ:

Q. If I purchase an item with rewards, will I earn the standard purchase rewards (e.g. Staples 10% back on ink or paper purchases)?

No. Items purchased with rewards do not qualify as qualifying purchases for the purpose of earning standard purchase rewards.


Q. If I purchase an item that earns a bonus/special reward (100% back in rewards if item x is purchased, $25 back if item y is purchased) and I purchase that item with rewards, will I receive the bonus/special reward?

It depends.

Office Depot: not sure

OfficeMax: to date, yes, items that earn bonus/special rewards purchased with rewards do earn those bonus/special rewards.

Staples:

-- No -- to the extent purchased with rewards (or coupons for that matter). This is a recent change as detailed in the Duracell and paper reward deals recently.

-- Example A: if the reward is 100% back on the purchase of batteries, and $15 of the $20 purchase price is paid with rewards, the bonus/special reward payout would be $5 ($20-$15).
-- Example B: if the reward is purchase at least $40 in paper and receive $25 in bonus/special rewards, and the total paper purchase is $50 of which $20 is paid with rewards, no bonus/special reward would be earned because only $30 ($50-$20) of the paper purchase would be counted towards the $40 minimum.
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#30
went to office depot to recycle 20 and they turned me down and said they will only accept 5. 5 per day limit 20 per month. Ill try to go to one near my work if not then oh well im farked for this month
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