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ink/toner cartridge recycling primer/faq for Office Depot, OfficeMax and Staples (vers. 2013.07.01)

bpvh 13,883 May 24, 2010 at 07:30 AM
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So, the below is what I have worked up so far. This is a work in progress and now I am looking for corrections/input/suggestions.

For example, what other information is wanted or what information included below is not wanted.

UPDATE for 11/05/2013 on the now completed merger and its impact on the rewards programs:
Q: I am a member of your retail loyalty program (Office Depot Rewards and/or OfficeMax MaxPerks). What happens to my rewards?

A: While we work to bring the assets of Office Depot and OfficeMax together, we will continue to provide the benefits and value you've come to enjoy from our existing loyalty programs, Office Depot Rewards and MaxPerks. Until further notice, you will continue to earn and redeem rewards from your existing program(s), as you always have. We expect to announce a combined loyalty program sometime in 2014.

--- http://www.officedepotmaxmerger.com/faq.shtml
--- http://news.officedepot.com/press...ete-merger

========================================


ink/toner cartridge recycling primer/faq for Office Depot, OfficeMax and Staples (vers. 2013.07.01)

  • Office Depot:
    • recycle:
      • value: up to 200 rewards points per cartridge recycled -- see purchase requirement below.
      • limit: 10 per calendar month - no per day restriction
      • type: ink or toner cartridge - all brands - may reject visibly damaged cartridges
    • purchase requirement:
      • to qualify to recycle for a month, a qualified purchase of $10 or more must be made in that month
      • Qualifying purchases exclude taxes; delivery fees; postage stamps; and prepaid gift, debit, phone or services cards; and purchases made with Office Depot Rewards and Merchandise Cards/Certificates.
    • recycling rewards:
      • issued:
        • recycling rewards points are paid out monthly together with purchase (standard and bonus) rewards points in the form of a Rewards Certificate.
        • rewards points are paid out in 1000 point increments
        • 1000 points equals $10
        • Rewards Certificates are made available within 30 days after the end of the month in which the rewards points are earned. To date this has meant sometime in the latter half of the month.
        • unpaid out points carryover from month to month until the end of the quarter when they expire
      • usage: Rewards Certificates may be redeemed on purchases at Office Depot US stores (including Puerto Rico), online or by phone (excluding all gift and prepaid cards)
      • expiration:
        • official: 60 days after the date of issuance
        • effective: the last day of the month 2 months following the month in which they are issued (???)
    • member services:


  • OfficeMax:
    • recycle: (for trial markets see post #595) (for all stores in California and select stores in Denver and Kansas City see post #672)
      • value: up to $2 in rewards per cartridge recycled -- see purchase requirement below
      • limit: 10 per calendar month - no per day restriction
      • type:
        • t&c: any visibly undamaged, originally manufactured, ink/toner cartridges. Remanufactured ink/toner cartridges are not eligible for rewards under the recycling program.
        • Some OM stores may accept remanufacturer cartridges
    • purchase requirement:
      • total recycling reward dollars issued for recycling may not exceed your total MaxPerks program qualified purchase balance.
      • Qualifying purchases are any products or services in our stores, catalogs or web site except for computers, tablets, eReaders, US Postal Stamps, gift cards, general use prepaid cards, phone cards, all products sold by RadioShack Mobile including mobile phones, mobile phone accessories and service plans, purchases with Retail Connect pricing, sales tax and purchases made prior to the date of enrollment, and purchases made with your MaxPerks rewards.
      • recycling and purchases carry over from month to month - expire at calendar year end
    • recycling rewards:
      • issued: monthly with purchase rewards about 15-30 days after month's end on a Rewards Card (unlimited use until funds exhausted or card expired), printable from the rewards site
      • usage: Reward Cards are not redeemable for gift cards, general use pre-paid cards, phone cards and are not redeemable for cash unless otherwise required by law.
        • in-store: t&c state up to three Rewards Cards may be used on a purchase but I used four without the cash register complaining this past June.
        • online: limited to one Reward Card or gift card per purchase.
        • phone: t&c state up to three Rewards Cards may be used on a purchase.
      • expiration:
        • official: 90 days after the date of issuance
        • effective: the last day of the month 3 months following the month in which they are issued
    • member services:

  • Staples:
    • recycle:
      • value: $2 in rewards per cartridge recycled -- see purchase requirement below
      • limit: Membership Level:
        • Standard: 10 per calendar month - no per day restriction
        • Plus ($500 in qualified purchases): 20 per calendar month - no per day restriction
        • Premier ($1000 in qualified purchases): 20 per calendar month - no per day restriction
      • type: any used ink or toner cartridge sold at any retail stores in the US
    • purchase requirement
      • $30 in ink/toner purchases in the past 180 days
    • recycling rewards:
      • issued: monthly, on a separate rewards certificate from purchase rewards, usually in the middle of the month after the month in which the recycling occurred. The rewards certificate is printable from the rewards site (ink rewards certificates can also be emailed and purchase rewards are also US Mailed).
      • usage: recycling rewards (and purchase rewards) are redeemable for most merchandise in Staples stores, online at staples.com [staples.com] or by phone at 1-800-333-3330 but cannot be redeemed for or applied against taxes, cash, credit remittance, delivery charges, custom printing orders placed online, promotional products, Staples gift cards, third party gift cards, prepaid phone cards, postage stamps, prior purchases, Staples Industrial purchases or any purchases made on other provider Web sites.
        • online: single transaction - must use full amount of reward check
        • in-store: two transactions -- a balance coupon is issued in-store if rewards check is not used all at once. Balance coupon has same expiration date as rewards check and must be used all at once in-store or online
      • expiration:
        • standard: the last day of the month 2 months following the month in which they are issued
        • plus: the last day of the month 2 months following the month in which they are issued
        • premier: the last day of the month 5 months following the month in which they are issued
    • member services


========================================


FAQ section (vers. 2013.07.01):


Q. Do you have to recycle or make a qualified purchase first? (Office Depot and OfficeMax)

A. It does not matter.


Q. Do you have to recycle and make a qualified purchase monthly for Office Depot's Rewards program?

A. Three key points:

--- Qualified purchases of $10 or more in a month are required to allow recycling rewards points to be earned for that month.
--- Rewards points are paid out in 1000 point increments.
--- Unpaid out points carry over from month to month until the end of the quarter when they expire.

Here is an example:

January: Make qualified purchases of $10 or more and recycle 7 carts earning 1400 rewards points. Payout of $10 for January (made in February). The remaining 400 rewards points are carried over to February.

February: Do not make a qualified purchase of $10 or more so not qualified to earn recycling rewards points. 400 rewards points carried over to March.

March: Make qualified purchases of $10 or more and recycle 9 carts earning 1800 rewards points. Payout of $20 (2000 points: 400 carried over plus 1600 earned in March) (made in April). The remaining 200 rewards points expire at the end of quarter.


Q. Do you have to recycle and make a qualified purchase monthly for OfficeMax's Business Rewards program?

A. Recycling rewards are only paid out (in $2 increments) to extent of qualified purchases. Here is an example based on OfficeMax's program:

January: recycle 10 carts, make $0.00 in qualified purchases. No payout for January (made in February). Recycling of 10 carts carried over to February.

February: recycle 10 carts, make $32 in qualified purchases. Payout of $32 for February (made in March). Recycling of 4 carts carried over to March.

March: recycle 0 carts, make $42 in qualified purchases. Payout of $8 for March (made in April). Qualified purchases of $34 carried over to April.

April: recycle 10 carts, make $0.00 in qualified purchases. Payout of $20 for April (made in May). Qualified purchases of $14 carried over to May.

May - November: no transactions. Qualified purchases of $14 carried over to December.

December: recycle 10 carts, make $4 in qualified purchases. Payout of $18 for December (made in January). Recycling of 1 cart lost at calendar year end.


Q. Where can I get used ink/toner cartridges?

A. Family and friends, neighbors, thift shops, garage/rummage sales, and of course like everything else, eBay.


Q. If I purchase an item with rewards will that purchase count my purchase requirement for recycling? (OD and OM only)

A. No, to the extent the purchase was paid for with rewards it will not count as a qualifying purchase for the purpose of the recycling purchase requirement.


Q. If I purchase an item with rewards will I earn the standard purchase rewards (e.g. Staples 10% back on ink or paper purchases)?

A. No, items purchased with rewards do not qualify as qualifying purchases for the purpose of earning standard purchase rewards.


Q. If I purchase an item that earns a bonus/special reward (100% back in rewards if item X is purchased, $Y back if item Z is purchased) and I purchase that item with rewards, will I receive the bonus/special reward?

A. It depends.

Office Depot: No, to the extend paid for with rewards (or coupons for that matter).

OfficeMax: So far yes with one exception. Paying for 100% back in rewards and fixed value (buy X, get $Y in rewards) bonus rewards offers with rewards have earned bonus rewards so at least for those two types of bonus rewards offers, MaxPerks rewards have "rolled".

The one bonus rewards offer that did not roll was its June 2010 "Get 20% Back in MaxPerks Rewards" offer and the offer's terms noted the exception:

"*20% MaxPerks Bonus Rewards offer valid in-store from June 20, 2010 thru June 26, 2010. Saving pass, phone promo code or online promo code and member's MaxPerks ID card must be presented at time of purchase. No Bonus Reward adjustments will be made after purchase. Not valid on computers, gift cards, general use prepaid cards, phone cards, purchases with a Retail ConnectSM card, sales tax, OfficeMax private label ink, toner and ink refills, SprintĀ® monthly price plans and purchases made prior to enrollment and purchases with a MaxPerks Reward Card."

Staples: No, to the extend paid for with rewards (or coupons for that matter).


========================================


Warning: Office Depot Worklife Rewards changing June 17

Office Depot Ink Recycling Policy: 20 cartridges per month as of 4/1/2010

Office Depot Ink Cartridge Recycling changing?

Office Max changes their ink recycling 05/10/09 (w/ additional policy changes 1/1/10)

Staples new ink recycling policy changes Starts July 1, 2010

Staples new ink recycling policy changes Starts Feb 1

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L10: Grand Master
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#46
Quote from tenderidol View Post :
Let me see if I understood the OD program right...

The checks are issued "quarterly with purchase rewards about 60 days after quarter's end".

So, for the April-June cycle that ends on June 30th, they'll start mailing the checks out on September 1st, and the expiration date will be November 30th?
More or less.

Members start receiving their rewards payouts near the end of August and yes, the expiration would be 11/30.
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#47
Quote from bpvh View Post :
More or less.

Members start receiving their rewards payouts near the end of August and yes, the expiration would be 11/30.
Thanks again. So, is there any chance of "overlap" to combine two rewards? If the July-Sep will be delivered around the end of November, there should be only few days of overlap, correct? Here is the my last, naive OD rewards question: Can we use more than one rewards check for online purchases (or is it similar to OM, where you can only use 1 online, but can combine up to 3 over the phone)?
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#48
Quote from tenderidol View Post :
Thanks again. So, is there any chance of "overlap" to combine two rewards? If the July-Sep will be delivered around the end of November, there should be only few days of overlap, correct? Here is the my last, naive OD rewards question: Can we use more than one rewards check for online purchases (or is it similar to OM, where you can only use 1 online, but can combine up to 3 over the phone)?
Yes, it is possible to have a few days of overlap between two consecutive quarters rewards payouts.

I am not sure if OD has a limit on rewards cards specifically for online purchases as I have never used more than one on an order ... but rewards cards are entered online in the same functional box as gift cards and I have used a rewards card and several gift cards on one order without a problem. If there is a limit, it probably applies to rewards and gift cards equally.
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#49
Quote from tenderidol View Post :
Thanks again. So, is there any chance of "overlap" to combine two rewards? If the July-Sep will be delivered around the end of November, there should be only few days of overlap, correct? Here is the my last, naive OD rewards question: Can we use more than one rewards check for online purchases (or is it similar to OM, where you can only use 1 online, but can combine up to 3 over the phone)?
Someone even reported that they were able to use a rewards card past its stated expiration date, so even more overlap days potentially.
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#50
Quote from m124 View Post :
Someone even reported that they were able to use a rewards card past its stated expiration date, so even more overlap days potentially.
For the rewards that expired 5/31, I was able to use the WLR until 6/5, when the balance ran out.
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#51
OD appears to have updated the reward $$. Interesting to me is that I have gotten credited the full $180 of rewards($60 ink recycling each month for the 3 months) eventhough i have only made purchases with my worklife rewards card. I had thought we were thinking that the purchases with WLR would not qualify your recycling...buit that must nopt be the case!! GOOD!!
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#52
Quote from ttboy View Post :
OD appears to have updated the reward $$. Interesting to me is that I have gotten credited the full $180 of rewards($60 ink recycling each month for the 3 months) eventhough i have only made purchases with my worklife rewards card. I had thought we were thinking that the purchases with WLR would not qualify your recycling...buit that must nopt be the case!! GOOD!!
OD sent out an email stating the change.

Since there is ample time before OD pays out the rewards for it to make a correction, it might be too soon to know what is going to happen in the end.
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#53
I did not get that email, so i am safe!! HAHA
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#54
Staples rewards certificates for May are available on the rewards site.
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#55
Quote from bpvh View Post :
Staples rewards certificates for May are available on the rewards site.
wow, thanks!
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#56
Quote from ttboy View Post :
so I hear the rumor that staples is supposed to reduce the reward to $2 per cartridge starting in July. hopefully the others won't follow, as the others both have a purchase requirement.
yeah it really kinda sucks now, i'm glad I had already turned in my last ten cartridges at staples...
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#57
A question that I have not seen addressed:

Do these programs at Staples, OD, and OM count a month as the first through the last calendar day of that month, or is it a 30 day period after you turn in cartridges?

e.g., Can I turn in 20 cartridges on the last day of a month and then 20 more the next day, on the first of the next month, and be credited for all 40? (Assuming premier for Staples and the regular for OD and OM.)

Thanks in advance for an answer.
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#58
Quote from puckish View Post :
A question that I have not seen addressed:

Do these programs at Staples, OD, and OM count a month as the first through the last calendar day of that month, or is it a 30 day period after you turn in cartridges?

e.g., Can I turn in 20 cartridges on the last day of a month and then 20 more the next day, on the first of the next month, and be credited for all 40? (Assuming premier for Staples and the regular for OD and OM.)

Thanks in advance for an answer.
10 per month for Staples; you cant double dip (and same for OM and OD) laugh out loud
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#59
Quote from puckish View Post :
A question that I have not seen addressed:

Do these programs at Staples, OD, and OM count a month as the first through the last calendar day of that month, or is it a 30 day period after you turn in cartridges?

e.g., Can I turn in 20 cartridges on the last day of a month and then 20 more the next day, on the first of the next month, and be credited for all 40? (Assuming premier for Staples and the regular for OD and OM.)

Thanks in advance for an answer.
The time periods are calendar months, so can recycle 20 on May 31st and 20 again on June 1st and credit will be received for 20 in May and 20 in June. This goes for OD, OM and Staples Premier. Staples standard of course would be 10 for each of the days above.
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#60
Quote from bpvh View Post :
The time periods are calendar months, so can recycle 20 on May 31st and 20 again on June 1st and credit will be received for 20 in May and 20 in June. This goes for OD, OM and Staples Premier. Staples standard of course would be 10 for each of the days above.
I think his scenario was "recycle 10 on May 30th, recycle 10 more on 31st and get rewards for 20 cartridges for the month of May".
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