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ink/toner cartridge recycling primer/faq for Office Depot, OfficeMax and Staples (vers. 2013.07.01)

bpvh 13,907 May 24, 2010 at 07:30 AM
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So, the below is what I have worked up so far. This is a work in progress and now I am looking for corrections/input/suggestions.

For example, what other information is wanted or what information included below is not wanted.

UPDATE for 11/05/2013 on the now completed merger and its impact on the rewards programs:
Q: I am a member of your retail loyalty program (Office Depot Rewards and/or OfficeMax MaxPerks). What happens to my rewards?

A: While we work to bring the assets of Office Depot and OfficeMax together, we will continue to provide the benefits and value you've come to enjoy from our existing loyalty programs, Office Depot Rewards and MaxPerks. Until further notice, you will continue to earn and redeem rewards from your existing program(s), as you always have. We expect to announce a combined loyalty program sometime in 2014.

--- http://www.officedepotmaxmerger.com/faq.shtml
--- http://news.officedepot.com/press...ete-merger

========================================


ink/toner cartridge recycling primer/faq for Office Depot, OfficeMax and Staples (vers. 2013.07.01)

  • Office Depot:
    • recycle:
      • value: up to 200 rewards points per cartridge recycled -- see purchase requirement below.
      • limit: 10 per calendar month - no per day restriction
      • type: ink or toner cartridge - all brands - may reject visibly damaged cartridges
    • purchase requirement:
      • to qualify to recycle for a month, a qualified purchase of $10 or more must be made in that month
      • Qualifying purchases exclude taxes; delivery fees; postage stamps; and prepaid gift, debit, phone or services cards; and purchases made with Office Depot Rewards and Merchandise Cards/Certificates.
    • recycling rewards:
      • issued:
        • recycling rewards points are paid out monthly together with purchase (standard and bonus) rewards points in the form of a Rewards Certificate.
        • rewards points are paid out in 1000 point increments
        • 1000 points equals $10
        • Rewards Certificates are made available within 30 days after the end of the month in which the rewards points are earned. To date this has meant sometime in the latter half of the month.
        • unpaid out points carryover from month to month until the end of the quarter when they expire
      • usage: Rewards Certificates may be redeemed on purchases at Office Depot US stores (including Puerto Rico), online or by phone (excluding all gift and prepaid cards)
      • expiration:
        • official: 60 days after the date of issuance
        • effective: the last day of the month 2 months following the month in which they are issued (???)
    • member services:


  • OfficeMax:
    • recycle: (for trial markets see post #595) (for all stores in California and select stores in Denver and Kansas City see post #672)
      • value: up to $2 in rewards per cartridge recycled -- see purchase requirement below
      • limit: 10 per calendar month - no per day restriction
      • type:
        • t&c: any visibly undamaged, originally manufactured, ink/toner cartridges. Remanufactured ink/toner cartridges are not eligible for rewards under the recycling program.
        • Some OM stores may accept remanufacturer cartridges
    • purchase requirement:
      • total recycling reward dollars issued for recycling may not exceed your total MaxPerks program qualified purchase balance.
      • Qualifying purchases are any products or services in our stores, catalogs or web site except for computers, tablets, eReaders, US Postal Stamps, gift cards, general use prepaid cards, phone cards, all products sold by RadioShack Mobile including mobile phones, mobile phone accessories and service plans, purchases with Retail Connect pricing, sales tax and purchases made prior to the date of enrollment, and purchases made with your MaxPerks rewards.
      • recycling and purchases carry over from month to month - expire at calendar year end
    • recycling rewards:
      • issued: monthly with purchase rewards about 15-30 days after month's end on a Rewards Card (unlimited use until funds exhausted or card expired), printable from the rewards site
      • usage: Reward Cards are not redeemable for gift cards, general use pre-paid cards, phone cards and are not redeemable for cash unless otherwise required by law.
        • in-store: t&c state up to three Rewards Cards may be used on a purchase but I used four without the cash register complaining this past June.
        • online: limited to one Reward Card or gift card per purchase.
        • phone: t&c state up to three Rewards Cards may be used on a purchase.
      • expiration:
        • official: 90 days after the date of issuance
        • effective: the last day of the month 3 months following the month in which they are issued
    • member services:

  • Staples:
    • recycle:
      • value: $2 in rewards per cartridge recycled -- see purchase requirement below
      • limit: Membership Level:
        • Standard: 10 per calendar month - no per day restriction
        • Plus ($500 in qualified purchases): 20 per calendar month - no per day restriction
        • Premier ($1000 in qualified purchases): 20 per calendar month - no per day restriction
      • type: any used ink or toner cartridge sold at any retail stores in the US
    • purchase requirement
      • $30 in ink/toner purchases in the past 180 days
    • recycling rewards:
      • issued: monthly, on a separate rewards certificate from purchase rewards, usually in the middle of the month after the month in which the recycling occurred. The rewards certificate is printable from the rewards site (ink rewards certificates can also be emailed and purchase rewards are also US Mailed).
      • usage: recycling rewards (and purchase rewards) are redeemable for most merchandise in Staples stores, online at staples.com [staples.com] or by phone at 1-800-333-3330 but cannot be redeemed for or applied against taxes, cash, credit remittance, delivery charges, custom printing orders placed online, promotional products, Staples gift cards, third party gift cards, prepaid phone cards, postage stamps, prior purchases, Staples Industrial purchases or any purchases made on other provider Web sites.
        • online: single transaction - must use full amount of reward check
        • in-store: two transactions -- a balance coupon is issued in-store if rewards check is not used all at once. Balance coupon has same expiration date as rewards check and must be used all at once in-store or online
      • expiration:
        • standard: the last day of the month 2 months following the month in which they are issued
        • plus: the last day of the month 2 months following the month in which they are issued
        • premier: the last day of the month 5 months following the month in which they are issued
    • member services


========================================


FAQ section (vers. 2013.07.01):


Q. Do you have to recycle or make a qualified purchase first? (Office Depot and OfficeMax)

A. It does not matter.


Q. Do you have to recycle and make a qualified purchase monthly for Office Depot's Rewards program?

A. Three key points:

--- Qualified purchases of $10 or more in a month are required to allow recycling rewards points to be earned for that month.
--- Rewards points are paid out in 1000 point increments.
--- Unpaid out points carry over from month to month until the end of the quarter when they expire.

Here is an example:

January: Make qualified purchases of $10 or more and recycle 7 carts earning 1400 rewards points. Payout of $10 for January (made in February). The remaining 400 rewards points are carried over to February.

February: Do not make a qualified purchase of $10 or more so not qualified to earn recycling rewards points. 400 rewards points carried over to March.

March: Make qualified purchases of $10 or more and recycle 9 carts earning 1800 rewards points. Payout of $20 (2000 points: 400 carried over plus 1600 earned in March) (made in April). The remaining 200 rewards points expire at the end of quarter.


Q. Do you have to recycle and make a qualified purchase monthly for OfficeMax's Business Rewards program?

A. Recycling rewards are only paid out (in $2 increments) to extent of qualified purchases. Here is an example based on OfficeMax's program:

January: recycle 10 carts, make $0.00 in qualified purchases. No payout for January (made in February). Recycling of 10 carts carried over to February.

February: recycle 10 carts, make $32 in qualified purchases. Payout of $32 for February (made in March). Recycling of 4 carts carried over to March.

March: recycle 0 carts, make $42 in qualified purchases. Payout of $8 for March (made in April). Qualified purchases of $34 carried over to April.

April: recycle 10 carts, make $0.00 in qualified purchases. Payout of $20 for April (made in May). Qualified purchases of $14 carried over to May.

May - November: no transactions. Qualified purchases of $14 carried over to December.

December: recycle 10 carts, make $4 in qualified purchases. Payout of $18 for December (made in January). Recycling of 1 cart lost at calendar year end.


Q. Where can I get used ink/toner cartridges?

A. Family and friends, neighbors, thift shops, garage/rummage sales, and of course like everything else, eBay.


Q. If I purchase an item with rewards will that purchase count my purchase requirement for recycling? (OD and OM only)

A. No, to the extent the purchase was paid for with rewards it will not count as a qualifying purchase for the purpose of the recycling purchase requirement.


Q. If I purchase an item with rewards will I earn the standard purchase rewards (e.g. Staples 10% back on ink or paper purchases)?

A. No, items purchased with rewards do not qualify as qualifying purchases for the purpose of earning standard purchase rewards.


Q. If I purchase an item that earns a bonus/special reward (100% back in rewards if item X is purchased, $Y back if item Z is purchased) and I purchase that item with rewards, will I receive the bonus/special reward?

A. It depends.

Office Depot: No, to the extend paid for with rewards (or coupons for that matter).

OfficeMax: So far yes with one exception. Paying for 100% back in rewards and fixed value (buy X, get $Y in rewards) bonus rewards offers with rewards have earned bonus rewards so at least for those two types of bonus rewards offers, MaxPerks rewards have "rolled".

The one bonus rewards offer that did not roll was its June 2010 "Get 20% Back in MaxPerks Rewards" offer and the offer's terms noted the exception:

"*20% MaxPerks Bonus Rewards offer valid in-store from June 20, 2010 thru June 26, 2010. Saving pass, phone promo code or online promo code and member's MaxPerks ID card must be presented at time of purchase. No Bonus Reward adjustments will be made after purchase. Not valid on computers, gift cards, general use prepaid cards, phone cards, purchases with a Retail ConnectSM card, sales tax, OfficeMax private label ink, toner and ink refills, SprintĀ® monthly price plans and purchases made prior to enrollment and purchases with a MaxPerks Reward Card."

Staples: No, to the extend paid for with rewards (or coupons for that matter).


========================================


Warning: Office Depot Worklife Rewards changing June 17

Office Depot Ink Recycling Policy: 20 cartridges per month as of 4/1/2010

Office Depot Ink Cartridge Recycling changing?

Office Max changes their ink recycling 05/10/09 (w/ additional policy changes 1/1/10)

Staples new ink recycling policy changes Starts July 1, 2010

Staples new ink recycling policy changes Starts Feb 1

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L10: Grand Master
13,907 Reputation
Original Poster
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#61
Quote from tenderidol View Post :
I think his scenario was "recycle 10 on May 30th, recycle 10 more on 31st and get rewards for 20 cartridges for the month of May".
I thought he was asking if there was a 30 day waiting period between recycling.

Either way, its calendar months.
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#62
Quote from bpvh View Post :
I thought he was asking if there was a 30 day waiting period between recycling.

Either way, its calendar months.
You are probably right nod
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L10: Grand Master
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#63
Updated the FAQ section to reflect OM's June "Get 20% back in MaxRerks Rewards" offer that included "qualifying purchase" language. This is the first time that an OM bonus/special rewards offer included qualifying purchase language in the offer and the offer's terms and conditions and the change most likely means that Rewards will NOT roll for this offer as they have in the past.
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#64
Do I need to put the Cartridges in original boxes when I take them to Staples?

I'm going to bring 10. It will be much easier without the boxes.
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#65
Quote from gtaww View Post :
Do I need to put the Cartridges in original boxes when I take them to Staples?

I'm going to bring 10. It will be much easier without the boxes.
No. Just anything to keep any remaining ink off you and the vehicle's interior.
Reply Helpful Comment? 0 0
#66
Quote from bpvh View Post :
No. Just anything to keep any remaining ink off you and the vehicle's interior.
Thanks!!
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#67
Any idea if it would work to mail the 20 carts to your local OM store along with a sheet saying what account to credit them to? Or leave them outside the door before the store opens with the info of which account to credit them to?
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#68
Quote from ttboy View Post :
Any idea if it would work to mail the 20 carts to your local OM store along with a sheet saying what account to credit them to? Or leave them outside the door before the store opens with the info of which account to credit them to?
No
No
No
NO
NO
NO
NO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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#69
Quote from bpvh View Post :
Updated the FAQ section to reflect OM's June "Get 20% back in MaxRerks Rewards" offer that included "qualifying purchase" language. This is the first time that an OM bonus/special rewards offer included qualifying purchase language in the offer and the offer's terms and conditions and the change most likely means that Rewards will NOT roll for this offer as they have in the past.
May I ask if anyone can report on whether or not they've made any recent purchases with rewards and received any expected bonus rewards? Thanks in advance.
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#70
Quote from bnzjamin View Post :
May I ask if anyone can report on whether or not they've made any recent purchases with rewards and received any expected bonus rewards? Thanks in advance.
Yes the hammermill cases bought with rewards just a couple weeks ago did roll.

BTW it appears ink rewards have already posted.
Reply Helpful Comment? 0 0
#71
Quote from bpvh View Post :
  • recycling rewards will not exceed the amount of your total qualifying annual Office Depot purchases
  • qualifying purchases for the purpose of recycling exclude taxes; shipping; postage stamps; and prepaid gift, debit, phone, or services cards; and purchases made with Office Depot Merchandise and Reward Cards
  • recycling and purchases carry over from quarter to quarter - expire at calendar year end
I'm not too familiar with OD's rewards program so I can use some clarification on the first bullet here. I wonder how the program defines "annual purchases". Does it mean your total purchases made on previous calendar year, or your cumulative purchases made in the past 12 months prior to the month you send your cartridges in, or the total purchases you made so far (right before you hand in the cartridges) within current calendar year?

Also, can we use the rewards to buy stamps? I know we can't do that with Staples rewards, which sucks.
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#72
Quote from vws View Post :
I'm not too familiar with OD's rewards program so I can use some clarification on the first bullet here. I wonder how the program defines "annual purchases". Does it mean your total purchases made on previous calendar year, or your cumulative purchases made in the past 12 months prior to the month you send your cartridges in, or the total purchases you made so far (right before you hand in the cartridges) within current calendar year?
Current calendar year.

Both purchases and recycling carry over from quarter to quarter and then expire at calendar year end.
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#73
I read in another forum here on sd that teachers can recycle 20 carts @ staples starting July. Can anyone confirm this?
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#74
Quote from MindMeld View Post :
I read in another forum here on sd that teachers can recycle 20 carts @ staples starting July. Can anyone confirm this?
Unless the Staples Rewards website is out of date, teachers have the same recycling limits as everyone else: 10 standard / 20 premier

-- Staples Rewards Program Terms and Conditions [staplesrewardscenter.com]
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#75
May I ask if anyone has used a Staples reward towards an online purchase that they've shipped to the address of another Staples rewards account holder? Essentially, if someone else used their rewards to send me something at my address, would either their account or my account get messed up in any way? Any help would be really appreciated. Thanks woot
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