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ink/toner cartridge recycling primer/faq for Office Depot / OfficeMax and Staples (vers. 2016.05.20)

bpvh 12,140 14,955 May 24, 2010 at 07:30 AM
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Last Edited by bpvh May 20, 2016 at 12:39 PM
So, the below is what I have worked up so far. This is a work in progress and now I am looking for corrections/input/suggestions.

For example, what other information is wanted or what information included below is not wanted.


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ink/toner cartridge recycling primer/faq for Office Depot / OfficeMax and Staples (vers. 2016.05.20)

  • Office Depot / OfficeMax:
    • Recycle:
      • Value: Up to 200 rewards points per cartridge recycled -- see purchase requirement below.
      • Limit: 10 per calendar month - no per day restriction.
      • Type: Ink or toner cartridge -- all brands -- OD/OM does not accept damaged cartridges for recycling.
    • Purchase requirement:
      • To qualify to recycle for a month, qualified purchases of $10 or more must be made in that month.
      • Qualifying purchases exclude taxes; delivery fees; postage stamps; gift and prepaid cards; and purchases made with Office Depot or OfficeMax Rewards and Merchandise Cards/Certificates.
    • Recycling Rewards:
      • Issued:
        • Recycling rewards points are paid out monthly together with purchase (standard and bonus) rewards points in the form of a Rewards Certificate.
        • Rewards points are paid out in 1000 point increments.
        • 1000 points equals $10.
        • Rewards Certificates are made available within 30 days after the end of the month in which the rewards points are earned. To date this has meant sometime in the latter half of the month.
        • Unpaid out points carryover from month to month until the end of the quarter when they expire.
      • Usage: Rewards certificates may be redeemed on purchases (excluding all gift and prepaid cards) at Office Depot or OfficeMax US stores (including Puerto Rico and U.S. Virgin Islands), online or by phone.
      • Expiration:
        • Official: 60 days after the date of issuance.
        • Effective: The last day of the month 2 months following the month in which they are issued at 11:59 PM Eastern (daylight savings observed).
    • Member services:

  • Staples:
    • Recycle:
      • Value: $2 in rewards per cartridge recycled -- see purchase requirement below.
      • Limit: Membership Level:
        • Standard: 10 per calendar month - no per day restriction.
        • Plus ($500 in qualified purchases): 20 per calendar month - no per day restriction.
        • Premier ($1000 in qualified purchases): 20 per calendar month - no per day restriction.
      • Type: Any used ink or toner cartridge sold at any retail stores in the US.
    • Purchase requirement
      • $30 in ink/toner purchases in the past 180 days.
    • Recycling rewards:
      • Issued: Monthly, on a separate rewards certificate from purchase rewards, usually in the middle of the month after the month in which the recycling occurred. The rewards certificate is printable from the rewards site (ink rewards certificates can also be emailed or US Mailed).
      • Usage: Recycling rewards -- and purchase rewards -- are redeemable for most merchandise in Staples stores, online at staples.com® or by phone at 1-800-333-3330 but cannot be redeemed for or applied against taxes, cash, credit remittance, delivery charges, custom printing orders placed online, promotional products, any purchases made on print.staples.com, documents.staples.com, staplespromotionalproducts.com, staplescustomprinting.btobsource.com, shopstaplesmobile.com, appcenter.staples.com, Staples gift cards, third-party gift cards, prepaid phone cards, postage stamps, prior purchases, Staples Industrialsm purchases or any purchases made on other provider Web sites.
        • Online: One transaction - must use full amount of reward check.
        • In-store: Two transactions - a balance coupon is issued in-store if rewards check is not used all at once. Balance coupon has same expiration date as rewards check and must be used all at once in-store or online.
      • Expiration: Rewards expire the last day of the month following the month of issuance, at the end of the day EST and cannot be redeemed after the expiration date. Expired, lost or misdirected Rewards will not be reissued.
    • Member services

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FAQ section (vers. 2016.05.20):


Q. Do you have to recycle or make a qualified purchase first? (OD/OM)

A. It does not matter.


Q. Do you have to recycle and make a qualified purchase monthly for Office Depot's Rewards program?

A. Three key points:

--- Qualified purchases of $10 or more in a month are required to allow recycling rewards points to be earned for that month.
--- Rewards points are paid out in 1000 point increments.
--- Unpaid out points carry over from month to month until the end of the quarter when they expire.

Here is an example:

January: Make qualified purchases of $10 or more and recycle 7 carts earning 1400 rewards points. Payout of $10 for January (made in February). The remaining 400 rewards points are carried over to February.

February: Do not make a qualified purchase of $10 or more so not qualified to earn recycling rewards points. 400 rewards points carried over to March.

March: Make qualified purchases of $10 or more and recycle 9 carts earning 1800 rewards points. Payout of $20 (2000 points: 400 carried over plus 1600 earned in March) (made in April). The remaining 200 rewards points expire at the end of quarter.


Q. Where can I get used ink/toner cartridges?

A. Family and friends, neighbors, thift shops, garage/rummage sales, and of course like everything else, eBay.


Q. If I purchase an item with rewards will that purchase count my purchase requirement for recycling?

A. No, to the extent the purchase was paid for with rewards it will not count as a qualifying purchase for the purpose of the recycling purchase requirement.


Q. If I purchase an item with rewards will I earn the standard purchase rewards?

A. No, items purchased with rewards do not qualify as qualifying purchases for the purpose of earning standard purchase rewards.


Q. If I purchase an item that earns a bonus/special reward (100% back in rewards if item X is purchased, $Y back if item Z is purchased) and I purchase that item with rewards, will I receive the bonus/special reward?

A. No, to the extend paid for with rewards (or coupons for that matter).


========================================


Warning: Office Depot Worklife Rewards changing June 17

Office Depot Ink Recycling Policy: 20 cartridges per month as of 4/1/2010

Office Depot Ink Cartridge Recycling changing?

Office Max changes their ink recycling 05/10/09 (w/ additional policy changes 1/1/10)

Staples new ink recycling policy changes Starts July 1, 2010

Staples new ink recycling policy changes Starts Feb 1
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Community Wiki

Last Edited by bb182 May 26, 2016 at 09:47 PM
To check how long it has been since you last purchased ink:
http://www.calendar-12.com/date_add_days (credit to E_W)

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Quote from lvhv View Post :
can't find my $20 ink reward earned in June today, can you check in your account. thanks
Here is my Rewards Account "Account Summary" for June. Near the bottom of the jpg is a category heading of "Recycling Rewards" and a line item "Ink & Toner Recycling". My total is $20 / 2000 points.
Click image for larger version

Name:	2016_07_20_od_rewards_acct_summary_june.jpg
Views:	9
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ID:	4392687
All points rewards offers are paid out together so my Rewards certificate for June was for $80 / 8000 points.

If you recycled in June but did not earn any points:
  • check your receipt for your rewards number
  • check your Rewards Account "Purchase History"
  • Contact Rewards customer service

ADDED:
This is how the "Purchase Details" of the recycling transaction should look:
Click image for larger version

Name:	2016_07_20_od_rewards_acct_purchase_history_recycling_transaction_redacted.jpg
Views:	6
Size:	127.5 KB
ID:	4392715
No idea why the recycling points do not show up here.
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Last edited by bpvh July 19, 2016 at 10:49 PM
#1383
Quote from bpvh View Post :
Here is my Rewards Account "Account Summary" for June. Near the bottom of the jpg is a category heading of "Recycling Rewards" and a line item "Ink & Toner Recycling". My total is $20 / 2000 points.
Attachment 4392687
All points rewards offers are paid out together so my Rewards certificate for June was for $80 / 8000 points.

If you recycled in June but did not earn any points:
  • check your receipt for your rewards number
  • check your Rewards Account "Purchase History"
  • Contact Rewards customer service

ADDED:
This is how the "Purchase Details" of the recycling transaction should look:
Attachment 4392715
No idea why the recycling points do not show up here.
thanks, but i can find my $20 June reward two days ago and did receive OD reminder email as usual on 7/15/16.
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Quote from lvhv View Post :
can't find my $20 ink reward earned in June today, can you check in your account. thanks
Quote from lvhv View Post :
thanks, but i can find my $20 June reward two days ago and did receive OD reminder email as usual on 7/15/16.
Are you saying that the Rewards Certificate was in your account a few days ago but is not there today? And presumably you have not spend it?

My Rewards Certificate is still there.
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#1385
Quote from bpvh View Post :
Are you saying that the Rewards Certificate was in your account a few days ago but is not there today? And presumably you have not spend it?

My Rewards Certificate is still there.
yes, i want to print out and spend $40 ink(May and June) tomorrow
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Quote from lvhv View Post :
yes, i want to print out and spend $40 ink(May and June) tomorrow
Contact Rewards customer service.
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#1387
Quote from bpvh View Post :
Contact Rewards customer service.

My $40 Rewards Certificate sitting there without calling now, REPPED
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#1388
Been awhie since I had recycling rewards, but I earned some last month and they expire this month. If I purchase a rebate item and apply my rewards to that item am I eligible for the rebate? TIA. Checked out the wiki stuff but just not clear in my mind in regards to this question.
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Quote from gardengal View Post :
Been awhie since I had recycling rewards, but I earned some last month and they expire this month. If I purchase a rebate item and apply my rewards to that item am I eligible for the rebate? TIA. Checked out the wiki stuff but just not clear in my mind in regards to this question.
Paying with REWARDS does not impact REBATE payouts.

Paying with REWARDS DOES impact REWARDS payouts.
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#1390
Quote from bpvh View Post :
Paying with REWARDS does not impact REBATE payouts.

Paying with REWARDS DOES impact REWARDS payouts.
Makes sense. Thanks and repped
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#1391
OD has made available the Rewards Certificates earned from points offers -- well at least recycling rewards -- in July. (Still no Rewards Certificates for the mp ream offers with separate payout for the weeks of 07/24 and 07/31).
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#1392
bpvh or anybody else familiar with Office Depot / Officemax rewards - are returns for purchases paid with Rewards Certificates still put on a merchandise credit / OD/OM gift card with no expiration date? Also regardless of whether the cashier put the refund on a merchandise credit or a gift card, the fund will always be treated as merchandise credit for future purchases on items with rewards purposes, i.e. not eligible for rewards, right?

Thanks.
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Quote from zephear View Post :
bpvh or anybody else familiar with Office Depot / Officemax rewards - are returns for purchases paid with Rewards Certificates still put on a merchandise credit / OD/OM gift card with no expiration date? Also regardless of whether the cashier put the refund on a merchandise credit or a gift card, the fund will always be treated as merchandise credit for future purchases on items with rewards purposes, i.e. not eligible for rewards, right?
RE returns of purchases paid for with rewards: I haven't done a return in quite a while but I haven't heard anything to the contrary.

RE gift card converted to merchandise card because of a return: I have no personal experience with this but I have read posts about it.
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Quote from bpvh View Post :
RE gift card converted to merchandise card because of a return: I have no personal experience with this but I have read posts about it.
I can attest that an OD gift card that I carry in my wallet was converted to a merchandise card at some point in the past. From information posted in this thread, I surmise that it was the result of having had returned rewards purchases refunded to it.
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#1395
Quote from bpvh View Post :

RE gift card converted to merchandise card because of a return: I have no personal experience with this but I have read posts about it.
Quote from xlnc View Post :
I can attest that an OD gift card that I carry in my wallet was converted to a merchandise card at some point in the past. From information posted in this thread, I surmise that it was the result of having had returned rewards purchases refunded to it.
Thanks. I think I had this happened to me 3-4 years ago as well. Had to return a rewards purchase and in my moment of naivete I gave the cashier an OD gift card that I had and the whole balance was converted to a merchandise card at some point. When I later on used it to pay for a purchase with rewards back and didn't receive my rewards that I was supposed to, I called customer service and got them to credit everything properly, so it was all good, but still lesson learned.
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