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sony rear projection tv replacment sets being offered optical block

popmasina 337 65 June 2, 2010 at 02:04 PM in HDTV (5)
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Last Edited by popmasina June 2, 2010 at 07:52 PM
recently somebody posted that sony extended warranty on the optical block for certain rp models and for the xbr1 they offered a replacement tv, my tv sony kds2020 was under the extended warranty but i called sarah and they offered me a sony ex500 60 inch free of charge

contact sarah kepler on facebook or 800-554-6908 (i recommend starting with facebook ) she offered me a 60 inch ex500(you might even be able to get a ex700) free of charge all i did is send her the sticker and a pic showing my problem , you can also join the group i have a defective sony tv on facebook, another person that might help is brooke hurley she also works for sony, you can find them both on facebook just enter their names in the search box and they should pop up,their profile picture says sony

if you had to pay for parts repairs etc you might be able to get a better deal extended warranty and better set, i am reading the forums and most people think the ex500 is better than the 700 so i dont know if you should ask for the 700 , good luck AND PLEASE READ ALL THE INFO BEFORE YOU ASK ? ALL THE MODELS AFFECTED , PICS AND ALL THE INFO THERE IS CAN BE FOUND IN THE WIKI
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Last Edited by Padraigh September 22, 2011 at 01:20 PM
another important thing for all you that could not get this deal ,go to the sony site or the google site in the wiki and take the steps necessary to opt out of this coming settlement , if you dont you will only get a couple moth warranty extension and up to 300 dollars!!!!




i called sony for 2 months and all they offered is repair for my kds2020 but when i found sarah i was offered a replacement free of charge


http://www.facebook.com/#!/pages/...612?ref=ts join this group

http://www.facebook.com/#!/profil...125&ref=ts sarah's page

http://www.facebook.com/profile.p...0913844155 brooke's page

this page shows all the models that have these issues and much more, if you have a sony rp tv i highly recommend this site http://sites.google.com/site/sony...vproblems/

I DON'T KNOW IF THIS WILL WORK FOR EVERYBODY, IT WORKED FOR ME , I AM JUST TRYING TO LET PEOPLE KNOW THAT THERE IS POSSIBILITIES !!!!

some fun http://www.youtube.com/watch?v=DoYDy8Rzimc

SONY DOES NOT TAKE YOUR CURRENT TV, THEY JUST NEED THE SERIAL STICKER !!!!!

6/7/10..They requested a Color picture of the issue with an 8.5" x 11" piece of paper attached to the bottom of the TV with your Reference number


!!!!!PLEASE REP IF THIS DOES WORK FOR YOU!!!!!


THESE ARE THE TWO SETS THEY OFFER THE MOST, DEPENDING ON WHAT SIZE AND MODEL YOU HAD, IF YOU HAD A 50 THEY WILL OFFER YOU A 50 IN MOST CASES
http://www.sonystyle.com/webapp/w...1666077668
http://www.sonystyle.com/webapp/w...1666077657

I was told by Sarah and Brooke that the kds-60a2020 is not a valid model for replacement, only extended warranty service.

broken KDF-55XS955...got offered
kdl-52ex700 - $725
kdl-55ex500 - $625
kdl-46nx700 - $560

kds-60a2020 with yellow discoloration, they only offered me the 60inch ex500 free of charge , I thought that was a good deal so I did not ask for more and just excepted it !!!

Current TV KDF-E42A10
Offered:
KDL52EX700 $625.00 + local sales tax
KDL55EX500 $525.00 + local sales tax
KDL46NX700 $460.00 + local sales tax

KDF-55we655 offer:

KDL52EX700 $725.00+local sales tax
KDL55EX500 $625.00+local sales tax
KDL46NX700 $560.00+local sales tax

-This may help some of you get a better discount:

-I have a KDF-55WF655 and was offered the same deal as the other model owners:

-KDL52EX700 $725 + local sales tax
-KDL55EX500 $625 + local sales tax
-KDL46NX700 $560 + local sales tax

-In my email conversations with Sarah I advised her that I had just replaced the bulb in the set last month hoping that would help with the blue blob. She asked for a copy of the receipt. Today I received an email with the cost of the bulb deducted from the offers.

/-"I received your receipt for the lamp and below are the revised replacement offers."
-• KDL-52EX700 brand new for $608.00 plus local sales tax
-• KDL-55EX500 brand new for $508.00 plus local sales tax
-• KDL-46NX700 brand new for $443.00 plus local sales tax


6/21/11 -- Broken KF50WE620 .. was offered:
KDL55EX500 $475.00 + local sales tax
KDL46BX421 $225.00 + local sales tax
KDL40EX720 $350.00 + local sales tax
requirement: mail in serial # sticker and photo of problem.


9/13 -- Broken KF-50WE610
KDL-55EX720 $810+tax
KDL-46EX720 $550+tax
KDL-40EX720 $450+tax
KDL-55EX720 (refurbished) No Charge

SonyListens was only able to sweeten the deal by offering a refurbished model with 1-year warranty (instead of 90 days) and they gave me an additional replacement offer on;

KDL-55NX720 $1405+tax



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414 Comments

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#3
What does this problem look like? Is it just the color is distorted?
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#4
check the last site i posted it explains it, it does not have to be just the color
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#5
Sony SXRD 2 Rear Projection Television Class Action Settlement and Information

esupport.sony.com links to pdfs of --- A class action lawsuit (the "Lawsuit") [sony.com]
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#6
dont go for the settlement the most you can get is 300 dollars, read all about it here , they explain it all http://sites.google.com/site/sony...vproblems/ trust me, try Sarah if you have any of these models and she will help you

once the settlement is in effect they wont offer these replacement tvs , your choice is to opt out or take the small amount and settle
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Last edited by popmasina June 2, 2010 at 03:12 PM
#7
Quote from m3m3m3 View Post :
What does this problem look like? Is it just the color is distorted?
I had two tiny blue dots in the top left corner...but I seen pictures where the whole screen was practically a blue cloud. I contacted the normal customer service number a couple months ago, but I didn't get a free TV but they offered me the BRAVIA
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Last edited by Kaminari June 2, 2010 at 03:18 PM
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#8
my tv has a yellow color in the right bottom corner

also visit www.avsforum.com and navigate to the rear projection section a lot of people who talk to sarah and her team get free replacements
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Last edited by popmasina June 2, 2010 at 03:17 PM
#9
hmmmmmm i have the KDF-E50A10/4

sounds like its an affected model
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#10
so in looking at the info does this mean I am eligble for something on my KDF-E42A10? I was confused by the web page. I know my tv has really dull picture quality anymore but I haven't noticed specific color issues
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#11
Do they require a receipt from the original sale? Or do they just need the serial number?
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#12
It sounds like you need to send in the original sticker on the back of the set with the serial number on it. no receipt required.
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#13
My kdsA2000 is still going strong but I'm keeping an eye on it.
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#14
Do they pick up the defective TV or do you have to dispose of it? I have 2 models effected, a 50" 50e3000 and a 60" sxrd
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#15
And if we have already had the optical block replaced once?
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