Borrowed from satelliteguys
DISH Network has sent out their retailers a FAQ on all that changes that go into effect today. I would publish the entire document, but it includes some dealer sensitive information... so instead I will just repost some of the FAQ's of interest to our members.
This information is just another reason why we are America's Satellite Information Source!
What is HD Free for Life?
• HD Free for Life is an offer from DISH Network allowing any customers who meet
the requirements listed below to receive HD add-on programming for free for
the life of the account!
• Customers who are willing to take a 24-month commitment and sign up for
AutoPay and Paperless billing are going to receive HD Free for Life!
• Customers who do not want to take a 24-month commitment or sign up for
Autopay and Paperless billing can pay a one-time $99 HD Upgrade Fee
What is HD add-on?
HD add-on is the HD package containing the high definition equivalent of the
standard definition channels included with a customer’s programming
This package is available to customers who aren’t enrolled in HD Free for Life
for $10 per month.
What about HD Platinum?
HD Platinum gets the customer an additional 16 HD channels for only $10
Is HD Platinum available for free?
• No, HD Platinum is not part of the HD Free for Life offer.
HD Platinum is essentially a premium movie package with 9 movie channels
such as Epix and Epix2, HDNet Movies, MGM HD, and Universal HD!
• HD Platinum also includes additional sports channels and special interest
content from channels like World Fishing Network.
12 of the 16 channels in HD Platinum are not offered by DirecTV.
Will a market with just 3 local networks be considered to have “local channels” or will they suddenly have all 4 local channels?
Legislation has passed allowing DISH Network to import local channels that are missing from a market from an adjacent market. Therefore, local markets that are missing 1 or more of their local channels will have those imported from a near market, giving the customer a full suite of local channels. A full suite is considered to be the big 4 – ABC, NBC, CBS, and FOX.
How does DISH America, an all HD package, work on standard definition televisions?
DISH Network HD receivers automatically down-convert the programming through the standard definition outputs. A customer doesn’t need to do anything to enjoy DISH America on a standard definition TV. However, customers will be required to have all HD equipment on their account to have DISH America programming.
If a customer pays the $99 HD Programming Upgrade Fee, do they have to make the 24-month commitment?
No, a customer who pays the $99 HD Programming Upgrade Fee does not have to meet any other requirements to receive HD Free for Life.
If a customer cancels AutoPay and Paperless Billing will they be charged the cancellation fee?
A customer who signed up for HD Free for Life with a 24-month commitment is subject to a $240 cancellation fee, prorated at $10 per month. The customer is also required to sign up for AutoPay and Paperless billing. All three are REQUIREMENTS for the customer to receive HD Free for Life. If a customer drops or changes the conditions on their account that allowed them to receive this offer, they may be subject to losing the special pricing or be charged the cancellation fee. A customer who paid the one-time $99 HD Programming Upgrade Fee is not subject to these requirements.
If a customer changes core programming will their HD remain Free for Life?
Yes, as long as they change to eligible core programming such as America’s Top Programming or DishLATINO Dos and Max programming.
How do existing customers add HD Free for Life?
Existing customers have 2 options to add HD Free for Life. A customer who already has HD equipment at their house but does not subscribe to HD programming can go on Satellite TV - HD Satellite Television - DISH 1.800.823.4929 and select the 24-month commitment, AutoPay and Paperless billing to receive HD Free for Life or pay the one-time, $99 HD Programming Upgrade Fee
The existing customer who doesn’t have HD equipment should call DISH Network to upgrade their equipment through DISH’n It Up. Once their equipment is received, they can then go to Satellite TV - HD Satellite Television - DISH 1.800.823.4929 and select the 24-month commitment, AutoPay, and Paperless billing or pay the one-time, $99 Programming Upgrade Fee.
What happens to an existing customer who currently subscribes to HD programming?
A customer who subscribes to HD & Platinum will automatically be enrolled in HD Free for Life with no additional requirements. This customer will automatically be enrolled in the new HD Platinum package at $10 per month as well, resulting in no price change on their bill.
A customer who subscribes to HD Bronze, Silver, or Gold (yes they still exist!) can upgrade to HD Free for Life just as an existing customer who has HD equipment, but no programming. They MUST go to Satellite TV - HD Satellite Television - DISH 1.800.823.4929 and sign up for the 24-month commitment, AutoPay, and Paperless Billing. If they do not want to go online or meet these requirements, a customer can call DISH Network and pay the one-time $99 HD Upgrade Fee.