AOL account hacked, spams sent, password changed -- help!

Of course, the one weekend I'm out of state camping with no internet access.. my account gets hacked to send out spam emails to friends and family and I can't get in to fix it.

So when I get home, I try to log in to change my password.. and my password doesn't work. So now I have a hacked account and I can't even get into my account.

I've heard horror stories of AOL not doing much in terms of help. My dad is still the primary account holder so I'll have to have him call about it.. but I'm really worried about losing the emails, receipts, and records I've had for over 10 years on this account.

Has anyone else had this experience and can toss some ideas my way?

IMMEDIATELY change the ONE password that you are using for everything and/or multiple things to a different password for EVERYTHING!

most likely your password was compromised on one of those flim-flam messenger, gaming, etc. sites.

do a virus check

http://fileforum.betanews.com/det...53318567/1

why do i smell teen-aged male?

Quote from cvbn : do a virus check http://fileforum.betanews.com/det...53318567/1

malwarebytes would be better?

Quote from greenmeansgoooo : why do i smell teen-aged male?

like bears have a taste for blood after attacking humans... you have heightened sense towards young males?

Quote from dayv : like bears have a taste for blood after attacking humans... you have heightened sense towards young males?

tmi, sum secrets better kept in the closet.

Rofl!

Looks like this thread got derailed, but thanks for the advice. I'm guilty (as many are) of using one password for multiple sites, no matter how "secure" that password might seem -- looks like that's a likely culprit. Am now in the process of changing over all passwords, at least important ones, to a new coding system.

Thanks again for the input.

(AOL account restored, btw. Pass and security questions had been changed by the hacker; luckily no emails deleted or anything else messed with, it seems.)

also, never use one of those password storage programs/inside web browser either.

OP check your aol away message/out of office too, make sure there's no spam link there. Same crap happened to me and there was a virus link in the out of office box, so if anyone emails you or replies back it will send that link back out.

Quote from greenmeansgoooo : also, never use one of those password storage programs/inside web browser either.

Lastpass is actually one of the best solutions for this and works very well. They have thought of all the security problems and situations as well and have procedures in place.

Fine, we wont make fun of you for still using AOL

Quote from V0RT3X : Fine, we wont make fun of you for still using AOL

thats what i was wondering too - why ar eyou still using A0L?!