Hi. I have a little over 1 year old HP Desktop p6130y, running Vista. When I start my computer the computer gets stuck at detecting storage devices: it doesn't detect the HDD or the DVD drive. After unplugging the power cord for a few minutes, it starts to detect both drives, shows all the options (boot menu bios etc), starts Windows, and then gets stuck again. And by stuck, I mean it completely freezes and must be manually turned off. (rinse and repeat to restart PC).
Following are the steps I have taken so far to diagnose the problem:
- reset CMOS
- unplug and replug all cables
- change SATA ports
- use HDD dock to access and scan the drive (HDD worked perfectly using the dock)
- run Ubuntu off USB drive (in Ubuntu, I can see the HDD, browse folders, but when I open I try to open/read any files, the process gets stuck and the HDD vanishes from storage options)
My guess is either something is wrong with the motherboard or the SATA controllers are not working. My hardware experience is little to non-existence. Are there any further steps I can take to isolate the problem on the motherboard and fix that part or do I need to buy a new motherboard? OR could the problem be something other than motherboard?
Also, If the motherboard has to be replaced, can someone please provide me what models are out there that will fit the case/port holes perfectly. I have checked the prices for motherboard on e-bay and they are a bit out of my budget at the moment. Here's a link to specs on HP Web site: http://h10025.www1.hp.com/ewfrf/w...ct=3980095
When I start Ubuntu and go to Places (Computer or whatever it is called, can't remember exactly) I can see both drives but I cannot open any files off HDD and definitely cannot access the DVD drive. I should also add that I can only see them after unplugging the computer for a few minutes and starting directly into Ubuntu instead of Windows. Sorry, I don't have any other SATA drive for testing.
Alright, even with another working hard drive (the new one does not have an OS) whether running Ubuntu or not, it is behaving the same way.
Would it make sense to buy a new motherboard of the same socket type + case combo if it is cheaper than the same motherboard? I am looking at eBay and the prices for a working motherboards are well over $100.
At bootup, check the BIOS and see if these items are detected properly.
Actually, after rereading your post that seems to be where the problem is.
What happens if you boot with just the hard drive connected? Or just the optical drive connected?
As stated in the original post, the both, hard drive and DVD drive, are detected before going in to BIOS (I had enabled something in BIOS to post this info on screen, can't remember exactly what). After Window loads or somewhere in the middle of loading window (in any mode), everything just freezes. Restarting only leads to 'detecting storage devices...' screen.
If after leaving computer off with power cable unplugged I go straight to BIOS, whatever drive is connected can be seen in BIOS. And one thing I should add, as soon as computer freezes while loading windows, the hard drive stops spinning (you can hear spinning down noise and then complete silence).
What I gather from your posts is if the drives are detected by the BIOS, you are seeing them listed during bootup. What I'm suggesting is actually entering the BIOS setup, by pressing 'DEL', 'F12' or whatever, and actually checking the status of the drives and if the BIOS configuration for them is correct. If you have, then please disregard.
And you have booted the machine with the optical drive and it's SATA cable disconnected, or no? In my diagnosis I'd want to rule out those two items as the problem.
I will go back to the computer later tonight or tomorrow evening and double check in BIOS. If you could clarify what exactly you want me to look for that will be helpful. Maybe I know what you are talking about and just out of frustration I am confused.
In any case, I have tried running the seagate utility after burning it on a disc. Just like the hard drive, whenever I try to read anything off DVD drive, it hangs up and stop detecting both drives. I have never tried to run the computer with just DVD drive but I will try that after burning Ubuntu iso on a CD.
As for entering BIOS, I can see the port 0 occupied by hard drive and port 1 by DVD (or just the hard drive when DVD is not connected). Also, I have tried running extended SMART tests from within the BIOS, the BIOS hung up after doing 12% and did not go any further. I tried running a regular test (just labeled 'Smart test'), could not even get past 1%.
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