TWC Webstar Cable Modem Issues
I thought it was a router issue but now that I am sitting in front of the modem and getting a message that internet explorer can not connect. I notice that my send and receive lights on the modem are not flashing. This happened last year and when I called TWC I was given all kinds of reasons but none that worked for me. Of course by the time the technician came on the line it was again working (when it goes out it is for 5 minutes or so at a time). I aske dher to check my modem log and she decided she would send a technician to look at it. When he got here it was for less than 30 seconds. He said all he needed to do was to turn the router up.
I am interested in creating my own logs so I can show them I am having issuses. Any ideas on what to do and how to do it?