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Official Bath & Body Works Coupon & Info Thread

serra 58,825 12,185 November 30, 2009 at 08:02 PM
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Some FAQ!

Why am I not getting Direct Mail coupons?
Well, have you used one recently? Have you been shopping at BBW and not giving your phone number? Make sure your correct address is listed with the connected phone number (that you'll give when shopping) by calling 1-800-395-1001.

When is the next sale?
There are sales going on all the time! Oh, you're one of them... The Semi-Annual Sale (here known as SAS) happens twice a year in January and June.

________ was discontinued and was my absolute favorite!!! Why doesn't my store carry it any more? Where can I find it?
It didn't sell well, plain and simple. That's why it was discontinued. Depending on how old the item is, you can either check the Outlet stores or you'll have to look for it on eBay. If you can't remember the last time you were in BBW, they probably don't have it anymore.

Wait a second... there isn't an outlet store in my state! How can I get my hands on those discontinued/discounted items?
US Bath and Body Works stores can ship anywhere in the continental US via FedEx Ground. The fee depends on how much you are buying. It's generally $6 for normal purchases. Anything over a case will be $10. (Any store can ship product to you, it just usually happens more frequently at Outlets.)

I'm looking for a particular current item, but my store is OOS. What should I do?
You can always look online (your best bet), or you can do a store search through customer service at 1-800-395-1001.

Didn't BBW open up some locations in our friend to the north, Canada?
Why yes. Yes they did! Here are the locations:
Erin Mills T. C. - Mississauga, Ontario - (905) 820-1112
Stone Road Mall - Guelph, Ontario - (519) 836-6904
White Oaks Mall - London, Ontario - (519) 685-5457
West Edmonton Mall - Edmonton, Alberta - (780) 484-0739
Yorkdale S.C. - Toronto, Ontario - (416) 787-1051
Fairview Mall - Willowdale, Ontario - (416) 492-1469

Wasn't I able to use my Express card at BBW before? I was told I can't now...
You aren't dreaming. You were able to, at one point in time, use your Express card at BBW as a form of payment. BBW is owned by parent company Limited Brands, which also used to own Express and The Limited, but sold to Golden Gate Capital in July 2007. Sister company Victoria's Secret's credit card, the Angel Card, is still accepted at stores nationwide.

I have an Angel Card, but I wasn't able to use it online. Why not?
If you'd like to make a purchase using your Angel Card, you'll either have to phone in your order or go to a BBW store. As of the present, BBW.com is not taking purchases using the Angel Card.

Why are the deals online different from the deals in-store?
You have to think of the website as a seperate entity from the B&M stores. Most of the deals online do coinside with the deals in-store, but from time to time, there will be Web-Exclusive items or promotions that you will not be able to find in-store.

Can I make a return in-store with products I bought from BBW.com?
Yes. Yes you can. Just make sure to bring in the invoice that came with your purchase so the transaction will run smoother. If it was a gift that was sent to you (you'll know by the lack of prices on the invoice), or you don't have the invoice, you'll recieve store credit.

Can I make a return in-store without a receipt?
Yes. You will get store credit only. Without a receipt, you will get the lowest price that the items you are returning have been selling or sold at.

Can I stack coupons in-store? I have a free item with $X and a $X off $Y I want to use. Can't I just purchase $Y?
That would be a negative. Each coupon needs to go with it's own separate transaction, and must meet the minimum value threshold for each.

Can I stack coupons online?
Nope. Only one coupon code can be used per transaction, just like in-store. Sometimes, BBW.com will automatically stack free shipping codes with free item codes if you meet the free shipping code threshold. You can check if such codes are stacking in the coupon codes above!

What is this I hear about Price Adjustments?
BBW Stores and BBW.com can do price adjustments within two weeks (14 days) of the original purchase date to the current selling price only. Just bring in your reciept!

Does BBW issue rainchecks for OOS items?
No. if you want to get in on a certain special or deal, and your favorite scent is OOS, you're out of luck. You can always buy another scent/variety, and exchange it when your favorite scent is back in stock. (Note: this does not apply to SAS or clearance sales, as stock is limited and will be exchanged for the lowest selling price).

I had (insert adjective here) service today at a B&M store. Who should I talk to?
Please call customer service at 1-800-395-1001 about your service rants and raves. They'll be happy to help you out!

I'm having issues with (ordering online/my online order that was recieved). Who should I call?
Please call online customer service at 1-800-395-5005 about your questions or concerns. They'll be happy to help you out!

Community Wiki

Last Edited by munzdeals92 May 25, 2016 at 01:40 PM
In-Store Specials
Signature Collection | Buy 3, Get 3 FREE
Mini Body Care | 3 for $12
Wallflowers | 4 for $20, 6 for $24
Mason Jar Candles | 2 for $15
Wallflowers Refills | 3 for $20
Mini Candles | 3 for $10
Scentportables | Buy 4 Get 2 Free
Hand Soaps | 5 for $15, 7 for $20
PocketBac | 5 for $5
True Blue Spa | Buy 2 Get 1 Free
C.O. Bigelow | Buy 2 Get 1 Free
Lip | Buy 2 Get 1 Free

Current Coupons

IN-STORE
PRINTABLES:


ONLINE
ONLINE CODES:

20% Off Sitewide SUMMER4U exp 5/30/16

TEXT MESSAGES:
Must be 18 years or older to sign-up for Mobile Alerts. By texting BBW to LUVBBW (588229) you are agreeing to receive text messages from Bath and Body Works. Depending on the terms of your wireless plan, text message or other fees may be charged by your wireless carrier for receiving these messages. Up to six messages will be sent per month. All text messages will be in English. To opt out of future messages at any time, text STOP to LUVBBW (588229) or reply STOP to any text message. Before changing your cell number, you agree to reply STOP to our text offers. For help, text HELP to LUVBBW (588229) or reply HELP to any text message. Message and Data Rates May Apply.

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2,093 Comments

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#1456
Quote from wolfiegirl View Post :
20% off coupon just released-valid online or in store

http://www.bathandbodyworks.com/c...off&cm_lm=
Repped!

I love the Patricia Wexler MMPi.20 Skin Regenerating Serum.
If I find a price around $50, I buy a few.

Through today, on-line, they are Buy one Get one 50% off.

Using your "ENJOY20" code, I got 20 percent off and free shipping.
Two MMPi.20 for a total of $81.12 - might be my best price ever!

Thanks
Reply Helpful Comment? 0 0
#1457
Quote from kd13 View Post :
Only one of the 2 stores I went to last week had some sale stuff- mostly the tiny sanitizers, older signature mists and some home fragrance.
I went to a store in Cincinnati last week and they had a ton of single bulb wallflowers for
$1.62 (75% off) in cranberry woods, peppermint twist, lavender vanilla(aromatherapy stress relief) Sweet cinnamon pumpkin (I hope there not getting rid of this one its my favorite) and smores they told me they must have forgot to put them out during there SAS so they needed to get rid of them. I also found the shea socks for $1.87 I wish they would have had more of those but they said they a lady came in and wiped them out the pair I found must have fell out of her hands lol..
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Lightning
Joined Nov 2010
L8: Grand Teacher
3,569 Posts
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#1458
I just got in the mail a BBW 20% off coupon and free hand sanitizer coupon.
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#1459
Enjoy!

SBfpw9cXsT6a3EQ4 (expires March 4, 2012)
BBfp1ADzUFAXh1fWv (expires April 1, 2012)
BBfp1ADX5S62b1fWv (expires April 1, 2012)
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Wink
Joined Oct 2005
Waiting for Summer
11,532 Posts
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#1460
Quote from kea2525 View Post :
I just got in the mail a BBW 20% off coupon and free hand sanitizer coupon.
I got this last week also.
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Welcome Warning you will become addicted.
#1461
I got some online free shipping codes; through April 1, 2012
with your order of $15 or more:
BBfp2C2v78Dwm8wZD
BBfp2C2aCcfES6U6R

with your order of $25 or more:
BBfp1ADLqpuD81bjQ
BBfp1ADx3DZXp73BE
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#1462
Today I had a bad shopping experience. I bought a lot at BBW each month. So, I have many brounceback coupons. I want to use them to buy more but cashier said each day one person can only use one coupon. After I came back home and read the coupon.. it was printed "limit one coupon per transaction". It did not say I can only use one coupon a day. Can someone tell me about this brounceback coupon? Only one person, one coupon per visit allow?
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Last edited by joyful6868 March 11, 2012 at 07:52 PM

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Joined Oct 2005
Waiting for Summer
11,532 Posts
5,805 Reputation
#1463
Quote from joyful6868 View Post :
Today I had a bad shopping experience. I bought a lot at BBW each month. So, I have many brounceback coupons. I want to use them to buy more but cashier said each day one person can only use one coupon. After I came back home and read the coupon.. it was printed "limit one coupon per transaction". It did not say I can only use one coupon a day. Can someone tell me about this brounceback coupon? Only one person, one coupon per visit allow?
Some coupons may say that but most of their coupons say one per customer or one per transaction. So if it says one per customer, means you can only use one. If it says one per transaction, means you have to do separate transactions if you have the same coupon or more than one coupon. My store usually gives me no problem and just does the separate transaction.
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#1464
Quote from tarribear View Post :
Some coupons may say that but most of their coupons say one per customer or one per transaction. So if it says one per customer, means you can only use one. If it says one per transaction, means you have to do separate transactions if you have the same coupon or more than one coupon. My store usually gives me no problem and just does the separate transaction.
Thank you. The current coupon (March 5 - April 1) is "Limit one coupon per transaction". Back to Feb 6 - March 4, Jan 16 - Feb 26, Jan 30 - March 4 coupons (mailing coupon and brounceback coupons) are all stated with "Limit one coupon per transaction."
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#1465
All mailing coupons and brounceback coupons I had were printed with "Limit one coupon per transaction". I notice printable coupon (sending from email) was stated with "Limit one per customer".
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#1466
You can use multiple coupons per day per person, as long as you meet the requirements for each coupon and you tell them you want to make separate purchases (unless they are a mail flyer and 2 coupons are mailed together) ... if it happens again i would ask to see a manager because the associate needs to know she is turning away valid sales! I used to work for BBW just recently quite so i'm pretty fresh on the rules of coupon usage still lol.
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Joined Jul 2007
L10: Grand Master
7,003 Posts
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#1467
Anyone notice that the emails for Saturday's event say that the gift is free with any fragrance purchase, but then when you read the details, it excludes home fragrance purchases. LMAO
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#1468
Quote from J3NNiFER View Post :
You can use multiple coupons per day per person, as long as you meet the requirements for each coupon and you tell them you want to make separate purchases (unless they are a mail flyer and 2 coupons are mailed together) ... if it happens again i would ask to see a manager because the associate needs to know she is turning away valid sales! I used to work for BBW just recently quite so i'm pretty fresh on the rules of coupon usage still lol.
Thank you very much.
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#1469
Quote from hba123 View Post :
Anyone notice that the emails for Saturday's event say that the gift is free with any fragrance purchase, but then when you read the details, it excludes home fragrance purchases. LMAO
The insert I got .. "Free Gift with Any Home Fragrance Purchase". You may buy one room spray ($5.00), or mini candle (one 1.3oz mini candle $3.50 or 2 for $5.00); or coming on sales for 14.5oz Large Candle, 2 for $20.
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Joined Jul 2007
L10: Grand Master
7,003 Posts
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#1470
Quote from joyful6868 View Post :
The insert I got .. "Free Gift with Any Home Fragrance Purchase". You may buy one room spray ($5.00), or mini candle (one 1.3oz mini candle $3.50 or 2 for $5.00); or coming on sales for 14.5oz Large Candle, 2 for $20.
The insert is correct but the emails are not. Gave me a good laugh.
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