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Official Bath & Body Works Coupon & Info Thread

serra 11,073 November 30, 2009 at 08:02 PM
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Some FAQ!

Why am I not getting Direct Mail coupons?
Well, have you used one recently? Have you been shopping at BBW and not giving your phone number? Make sure your correct address is listed with the connected phone number (that you'll give when shopping) by calling 1-800-395-1001.

When is the next sale?
There are sales going on all the time! Oh, you're one of them... The Semi-Annual Sale (here known as SAS) happens twice a year in January and June.

________ was discontinued and was my absolute favorite!!! Why doesn't my store carry it any more? Where can I find it?
It didn't sell well, plain and simple. That's why it was discontinued. Depending on how old the item is, you can either check the Outlet stores or you'll have to look for it on eBay. If you can't remember the last time you were in BBW, they probably don't have it anymore.

Wait a second... there isn't an outlet store in my state! How can I get my hands on those discontinued/discounted items?
US Bath and Body Works stores can ship anywhere in the continental US via FedEx Ground. The fee depends on how much you are buying. It's generally $6 for normal purchases. Anything over a case will be $10. (Any store can ship product to you, it just usually happens more frequently at Outlets.)

I'm looking for a particular current item, but my store is OOS. What should I do?
You can always look online (your best bet), or you can do a store search through customer service at 1-800-395-1001.

Didn't BBW open up some locations in our friend to the north, Canada?
Why yes. Yes they did! Here are the locations:
Erin Mills T. C. - Mississauga, Ontario - (905) 820-1112
Stone Road Mall - Guelph, Ontario - (519) 836-6904
White Oaks Mall - London, Ontario - (519) 685-5457
West Edmonton Mall - Edmonton, Alberta - (780) 484-0739
Yorkdale S.C. - Toronto, Ontario - (416) 787-1051
Fairview Mall - Willowdale, Ontario - (416) 492-1469

Wasn't I able to use my Express card at BBW before? I was told I can't now...
You aren't dreaming. You were able to, at one point in time, use your Express card at BBW as a form of payment. BBW is owned by parent company Limited Brands, which also used to own Express and The Limited, but sold to Golden Gate Capital in July 2007. Sister company Victoria's Secret's credit card, the Angel Card, is still accepted at stores nationwide.

I have an Angel Card, but I wasn't able to use it online. Why not?
If you'd like to make a purchase using your Angel Card, you'll either have to phone in your order or go to a BBW store. As of the present, BBW.com is not taking purchases using the Angel Card.

Why are the deals online different from the deals in-store?
You have to think of the website as a seperate entity from the B&M stores. Most of the deals online do coinside with the deals in-store, but from time to time, there will be Web-Exclusive items or promotions that you will not be able to find in-store.

Can I make a return in-store with products I bought from BBW.com?
Yes. Yes you can. Just make sure to bring in the invoice that came with your purchase so the transaction will run smoother. If it was a gift that was sent to you (you'll know by the lack of prices on the invoice), or you don't have the invoice, you'll recieve store credit.

Can I make a return in-store without a receipt?
Yes. You will get store credit only. Without a receipt, you will get the lowest price that the items you are returning have been selling or sold at.

Can I stack coupons in-store? I have a free item with $X and a $X off $Y I want to use. Can't I just purchase $Y?
That would be a negative. Each coupon needs to go with it's own separate transaction, and must meet the minimum value threshold for each.

Can I stack coupons online?
Nope. Only one coupon code can be used per transaction, just like in-store. Sometimes, BBW.com will automatically stack free shipping codes with free item codes if you meet the free shipping code threshold. You can check if such codes are stacking in the coupon codes above!

What is this I hear about Price Adjustments?
BBW Stores and BBW.com can do price adjustments within two weeks (14 days) of the original purchase date to the current selling price only. Just bring in your reciept!

Does BBW issue rainchecks for OOS items?
No. if you want to get in on a certain special or deal, and your favorite scent is OOS, you're out of luck. You can always buy another scent/variety, and exchange it when your favorite scent is back in stock. (Note: this does not apply to SAS or clearance sales, as stock is limited and will be exchanged for the lowest selling price).

I had (insert adjective here) service today at a B&M store. Who should I talk to?
Please call customer service at 1-800-395-1001 about your service rants and raves. They'll be happy to help you out!

I'm having issues with (ordering online/my online order that was recieved). Who should I call?
Please call online customer service at 1-800-395-5005 about your questions or concerns. They'll be happy to help you out!

2,042 Comments

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Joined Nov 2010
L7: Teacher
1,254 Reputation
#1606
Just got a coupon in the mail for 20% off and a free $5 item. So keep a look out.
Reply Helpful Comment? 0 0
Joined Jun 2006
L3: Novice
203 Reputation
#1607
I got coupons for 20% and a free mini candle (3.50 value)
Reply Helpful Comment? 0 0
Joined Oct 2009
L6: Expert
3,118 Reputation
#1608
I have a 20% off entire purchase n free travel size item up to $5 mailer to trade. Would love in store vs rewards, vs free panties no purchase necessary, free items, amazon, or lush gc. Pls pm Tia!
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Joined Jul 2010
L2: Beginner
240 Reputation
#1609
Hi, not sure if anyone posted this, so sorry if it's a repost but I have a coupon code that expires tonight for a free item of your choice with any purchase of $10 or more (up to a $13 value) the code is F126549 when used w/the current buy 3 get 3 for free sale it gives you (4) free items charging you for the (2) priciest products in the cart. HTH
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Joined Jul 2007
L7: Teacher
3,635 Reputation
#1610
Quote from rockmein View Post :
Hi, not sure if anyone posted this, so sorry if it's a repost but I have a coupon code that expires tonight for a free item of your choice with any purchase of $10 or more (up to a $13 value) the code is F126549 when used w/the current buy 3 get 3 for free sale it gives you (4) free items charging you for the (2) priciest products in the cart. HTH
Free signature collection item with purchase of $10 or more:
http://www.bathandbodyworks.com/c...d=11902931
Online: use code CASHMERE10
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Joined Dec 2006
L7: Teacher
560 Reputation
#1611
is halloween starting to be markdowned in-store? anyone seen an experience of this yet?
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Joined Jul 2009
can’t hug every cat
424 Reputation
#1612
Quote from ISeeSpot View Post :
is halloween starting to be markdowned in-store? anyone seen an experience of this yet?
50% off in the store i was at today
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Joined Dec 2006
L7: Teacher
560 Reputation
#1613
Quote from Wuzzlefield View Post :
50% off in the store i was at today
you're awesome! thanks for the heads up.
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Joined Nov 2007
L3: Novice
276 Reputation
#1614
I bought candles in store today...
They were on sale 2/$20

Always before after 2 candles they each rang up $10, so I got 3 candles and had my $10 off $30 receipt survey coupon to use. The cashier told me that the candles are NOT $10 each after 2 anymore, but you must purchase in multiples of 2 to get the deal.

Anyone else had a similar issue? If this is the case I am pretty disgusted with BBW.
Reply Helpful Comment? 0 0
Joined Dec 2009
L5: Journeyman
709 Reputation
#1615
Quote from mlynn05 View Post :
I bought candles in store today...
They were on sale 2/$20

Always before after 2 candles they each rang up $10, so I got 3 candles and had my $10 off $30 receipt survey coupon to use. The cashier told me that the candles are NOT $10 each after 2 anymore, but you must purchase in multiples of 2 to get the deal.

Anyone else had a similar issue? If this is the case I am pretty disgusted with BBW.
Online if you add 3 candles to cart , the price is $30. Hope you get a better SA next time.
Reply Helpful Comment? 0 0
Joined Jul 2009
can’t hug every cat
424 Reputation
#1616
Quote from mlynn05 View Post :
I bought candles in store today...
They were on sale 2/$20

Always before after 2 candles they each rang up $10, so I got 3 candles and had my $10 off $30 receipt survey coupon to use. The cashier told me that the candles are NOT $10 each after 2 anymore, but you must purchase in multiples of 2 to get the deal.

Anyone else had a similar issue? If this is the case I am pretty disgusted with BBW.
They still ring up $10 each.
Reply Helpful Comment? 0 0
Joined Oct 2005
Waiting for Summer
5,712 Reputation
#1617
Quote from mlynn05 View Post :
I bought candles in store today...
They were on sale 2/$20

Always before after 2 candles they each rang up $10, so I got 3 candles and had my $10 off $30 receipt survey coupon to use. The cashier told me that the candles are NOT $10 each after 2 anymore, but you must purchase in multiples of 2 to get the deal.

Anyone else had a similar issue? If this is the case I am pretty disgusted with BBW.
sounds like they are just trying to sell more
Reply Helpful Comment? 0 0
Joined May 2008
L4: Apprentice
213 Reputation
#1618
Cashier handed me a card for Free Shipping on orders over $25, but I have no need for it.
Looks like a one time use code: yhj4zPKD4ZrD
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Joined Jan 2010
L3: Novice
375 Reputation
#1619
heads up, received in the mailer two coupons, free signature collection item of your choice with any purchase, and $10 off $30 Smilie
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Joined Mar 2012
L2: Beginner
28 Reputation
#1620
BBW Free shipping with any online order of $25 or more
use code: (expired January 19, 2013)

yhBRTqGC2fpd
yhWz5FWD5DgJ ( some characters were twisted.if not working, try this yhWz5FWO5OgJ
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