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Official Bath & Body Works Coupon & Info Thread

serra 11,049 November 30, 2009 at 08:02 PM
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Some FAQ!

Why am I not getting Direct Mail coupons?
Well, have you used one recently? Have you been shopping at BBW and not giving your phone number? Make sure your correct address is listed with the connected phone number (that you'll give when shopping) by calling 1-800-395-1001.

When is the next sale?
There are sales going on all the time! Oh, you're one of them... The Semi-Annual Sale (here known as SAS) happens twice a year in January and June.

________ was discontinued and was my absolute favorite!!! Why doesn't my store carry it any more? Where can I find it?
It didn't sell well, plain and simple. That's why it was discontinued. Depending on how old the item is, you can either check the Outlet stores or you'll have to look for it on eBay. If you can't remember the last time you were in BBW, they probably don't have it anymore.

Wait a second... there isn't an outlet store in my state! How can I get my hands on those discontinued/discounted items?
US Bath and Body Works stores can ship anywhere in the continental US via FedEx Ground. The fee depends on how much you are buying. It's generally $6 for normal purchases. Anything over a case will be $10. (Any store can ship product to you, it just usually happens more frequently at Outlets.)

I'm looking for a particular current item, but my store is OOS. What should I do?
You can always look online (your best bet), or you can do a store search through customer service at 1-800-395-1001.

Didn't BBW open up some locations in our friend to the north, Canada?
Why yes. Yes they did! Here are the locations:
Erin Mills T. C. - Mississauga, Ontario - (905) 820-1112
Stone Road Mall - Guelph, Ontario - (519) 836-6904
White Oaks Mall - London, Ontario - (519) 685-5457
West Edmonton Mall - Edmonton, Alberta - (780) 484-0739
Yorkdale S.C. - Toronto, Ontario - (416) 787-1051
Fairview Mall - Willowdale, Ontario - (416) 492-1469

Wasn't I able to use my Express card at BBW before? I was told I can't now...
You aren't dreaming. You were able to, at one point in time, use your Express card at BBW as a form of payment. BBW is owned by parent company Limited Brands, which also used to own Express and The Limited, but sold to Golden Gate Capital in July 2007. Sister company Victoria's Secret's credit card, the Angel Card, is still accepted at stores nationwide.

I have an Angel Card, but I wasn't able to use it online. Why not?
If you'd like to make a purchase using your Angel Card, you'll either have to phone in your order or go to a BBW store. As of the present, BBW.com is not taking purchases using the Angel Card.

Why are the deals online different from the deals in-store?
You have to think of the website as a seperate entity from the B&M stores. Most of the deals online do coinside with the deals in-store, but from time to time, there will be Web-Exclusive items or promotions that you will not be able to find in-store.

Can I make a return in-store with products I bought from BBW.com?
Yes. Yes you can. Just make sure to bring in the invoice that came with your purchase so the transaction will run smoother. If it was a gift that was sent to you (you'll know by the lack of prices on the invoice), or you don't have the invoice, you'll recieve store credit.

Can I make a return in-store without a receipt?
Yes. You will get store credit only. Without a receipt, you will get the lowest price that the items you are returning have been selling or sold at.

Can I stack coupons in-store? I have a free item with $X and a $X off $Y I want to use. Can't I just purchase $Y?
That would be a negative. Each coupon needs to go with it's own separate transaction, and must meet the minimum value threshold for each.

Can I stack coupons online?
Nope. Only one coupon code can be used per transaction, just like in-store. Sometimes, BBW.com will automatically stack free shipping codes with free item codes if you meet the free shipping code threshold. You can check if such codes are stacking in the coupon codes above!

What is this I hear about Price Adjustments?
BBW Stores and BBW.com can do price adjustments within two weeks (14 days) of the original purchase date to the current selling price only. Just bring in your reciept!

Does BBW issue rainchecks for OOS items?
No. if you want to get in on a certain special or deal, and your favorite scent is OOS, you're out of luck. You can always buy another scent/variety, and exchange it when your favorite scent is back in stock. (Note: this does not apply to SAS or clearance sales, as stock is limited and will be exchanged for the lowest selling price).

I had (insert adjective here) service today at a B&M store. Who should I talk to?
Please call customer service at 1-800-395-1001 about your service rants and raves. They'll be happy to help you out!

I'm having issues with (ordering online/my online order that was recieved). Who should I call?
Please call online customer service at 1-800-395-5005 about your questions or concerns. They'll be happy to help you out!

2,042 Comments

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#16
How much is the blanket? It's 50% off at my store too. Would I be able to use the $10 off $30 coupon with it as well?
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#17
Quote from Jengo View Post :
How much is the blanket? It's 50% off at my store too. Would I be able to use the $10 off $30 coupon with it as well?
24.75, yes you can use the 10 off 30 with it
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#18
Blanket? Not the Lambie blanket right?
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#19
Went to bbw's today to use my free hfo q. The peppermint shea socks were on sale for $5.00 I picked up a cute pair of those in one of the new prints and got my free hfo.
$5.00 oop total for both. Smilie

My dh had a $25.00 gc he earned from my points and he bought a green tart burner that was 50% off, if you buy the tart burners the oils are only $4.00 each.
He picked up 7 hfo's and the tart burner.
He used his $25.00 GC and a $10/$30 survey receipt he only had to pay the tax his total was $1.75. oop Smilie

I was surprised to see they still had the 50% off blankets left on a table. I thought they would be sold out by now. I heartmine!
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#20
Have several free signature collection with any purchase and free room spray or oil with any purchase coupons. Looking for toddler food coupons or whatever else you wanna throw at me. PM me
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#21
are the holiday traditions not considered a signature collection item? if so that stinks...i wanted to use my free item coupons to buy those. Frown
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#22
Quote from boyswillbeboys View Post :
I made it to bbw today and bought a few fall figural candles @ 50% off (pumpkin, apple, & silver jackolantern), the snowman luminary, mentha lip shine, home spray in homemade cookies and snowman figural candle. Super happy to buy the figural candles at such a great price! I used the free home spray & 10 off 30 mailer qs, the lip coupon, and the free $13 item with any $15 purchase from the latest holiday catalogue in separate transactions!

Bath & Body Works has updated their website [bathandbodyworks.com].
hey sis!
u got some great items from bbw! all those figural candles sound awesome! im hoping my store still has the apple & pumpkin tomorrow! ooo, i got a mentha lip shine too!
have u smelled mint chocolate?? its yummy!!
glad u got a nice deal! they were putting christmas stuff out all wknd!


Quote from Jersey Girl View Post :
Went to bbw's today to use my free hfo q. The peppermint shea socks were on sale for $5.00 I picked up a cute pair of those in one of the new prints and got my free hfo.
$5.00 oop total for both. Smilie

My dh had a $25.00 gc he earned from my points and he bought a green tart burner that was 50% off, if you buy the tart burners the oils are only $4.00 each.
He picked up 7 hfo's and the tart burner.
He used his $25.00 GC and a $10/$30 survey receipt he only had to pay the tax his total was $1.75. oop Smilie

I was surprised to see they still had the 50% off blankets left on a table. I thought they would be sold out by now. I heartmine!
heya jersey!
Teehee we both love those socks soo much!
thats great DH's oop was so low! i'm eggcited for all the deals!
ugh, i wanted a blanket, but they totally were gone on sunday...

i went into bbw, friday & sat..
used the free lip item q twice, bought the halloween sweet cinn pumpkin soap for $1.25 twice
got a mentha shine & secret wonderland lip shines!
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#23
Quote from longhorn11 View Post :
hey sis!
u got some great items from bbw! all those figural candles sound awesome! im hoping my store still has the apple & pumpkin tomorrow! ooo, i got a mentha lip shine too!
have u smelled mint chocolate?? its yummy!!
glad u got a nice deal! they were putting christmas stuff out all wknd!




heya jersey!
Teehee we both love those socks soo much!
thats great DH's oop was so low! i'm eggcited for all the deals!
ugh, i wanted a blanket, but they totally were gone on sunday...

i went into bbw, friday & sat..
used the free lip item q twice, bought the halloween sweet cinn pumpkin soap for $1.25 twice
got a mentha shine & secret wonderland lip shines!
These are the new holiday socks. The other ones, solid colors/stripes in blue, wine, pink, are half off, so $3.75.
Reply Helpful Comment? 0 0
#24
Quote from longhorn11 View Post :
hey sis!
u got some great items from bbw! all those figural candles sound awesome! im hoping my store still has the apple & pumpkin tomorrow! ooo, i got a mentha lip shine too!
have u smelled mint chocolate?? its yummy!!
glad u got a nice deal! they were putting christmas stuff out all wknd!




heya jersey!
Teehee we both love those socks soo much!thats great DH's oop was so low! i'm eggcited for all the deals!
ugh, i wanted a blanket, but they totally were gone on sunday...

i went into bbw, friday & sat..
used the free lip item q twice, bought the halloween sweet cinn pumpkin soap for $1.25 twice
got a mentha shine & secret wonderland lip shines!
Yes we do! When I saw the new holiday prints for $5.00 I had to have one! Sorry you missed out on the blanket hug! Maybe you could call another store in your area to see if they have any left.

DH did get a good deal on the hfo he got some of the new holiday scents and they smell yummy!
He bought 2 mint chocolate,2 frosted cranberry,1 homemade cookies,1spiced cider and 1 creamy pumpkin. For my freebie I picked homemade cookies. It's really yummy!

You got a good deal on the soaps and getting your free lip shines along with them! Smilie
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#25
Quote from hpnotiq01 View Post :
Blanket? Not the Lambie blanket right?
nod
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#26
Yesterday when I checked out, the cashier said there is a "new" loyalty program that goes by how many times you give your email when you check out. She wasn't sure whether or not it was going to be replacing the sending out coupons by your phone number or not.
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#27
Quote from lillamua View Post :
Yesterday when I checked out, the cashier said there is a "new" loyalty program that goes by how many times you give your email when you check out. She wasn't sure whether or not it was going to be replacing the sending out coupons by your phone number or not.
Yes. I remember this a few months back, everytime you enter your email you're suppose to get better coupons such as mystery % off up to 30% off. Will not replace mail outs - hench why we always ask for your # and email. =]
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#28
Heads up. Wallflowers will be $6 sometime the end of the week. Then 11/17 is when we have b3g3f.
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#29
Need some help please. DD made a purchase yesterday and did not receive a coupon book. I thought they were given automatically or am I missing something? tia
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#30
Quote from sportsdoll View Post :
Need some help please. DD made a purchase yesterday and did not receive a coupon book. I thought they were given automatically or am I missing something? tia
She should have gotten one.
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