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Official Bath & Body Works Coupon & Info Thread

serra 11,154 November 30, 2009 at 08:02 PM
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Some FAQ!

Why am I not getting Direct Mail coupons?
Well, have you used one recently? Have you been shopping at BBW and not giving your phone number? Make sure your correct address is listed with the connected phone number (that you'll give when shopping) by calling 1-800-395-1001.

When is the next sale?
There are sales going on all the time! Oh, you're one of them... The Semi-Annual Sale (here known as SAS) happens twice a year in January and June.

________ was discontinued and was my absolute favorite!!! Why doesn't my store carry it any more? Where can I find it?
It didn't sell well, plain and simple. That's why it was discontinued. Depending on how old the item is, you can either check the Outlet stores or you'll have to look for it on eBay. If you can't remember the last time you were in BBW, they probably don't have it anymore.

Wait a second... there isn't an outlet store in my state! How can I get my hands on those discontinued/discounted items?
US Bath and Body Works stores can ship anywhere in the continental US via FedEx Ground. The fee depends on how much you are buying. It's generally $6 for normal purchases. Anything over a case will be $10. (Any store can ship product to you, it just usually happens more frequently at Outlets.)

I'm looking for a particular current item, but my store is OOS. What should I do?
You can always look online (your best bet), or you can do a store search through customer service at 1-800-395-1001.

Didn't BBW open up some locations in our friend to the north, Canada?
Why yes. Yes they did! Here are the locations:
Erin Mills T. C. - Mississauga, Ontario - (905) 820-1112
Stone Road Mall - Guelph, Ontario - (519) 836-6904
White Oaks Mall - London, Ontario - (519) 685-5457
West Edmonton Mall - Edmonton, Alberta - (780) 484-0739
Yorkdale S.C. - Toronto, Ontario - (416) 787-1051
Fairview Mall - Willowdale, Ontario - (416) 492-1469

Wasn't I able to use my Express card at BBW before? I was told I can't now...
You aren't dreaming. You were able to, at one point in time, use your Express card at BBW as a form of payment. BBW is owned by parent company Limited Brands, which also used to own Express and The Limited, but sold to Golden Gate Capital in July 2007. Sister company Victoria's Secret's credit card, the Angel Card, is still accepted at stores nationwide.

I have an Angel Card, but I wasn't able to use it online. Why not?
If you'd like to make a purchase using your Angel Card, you'll either have to phone in your order or go to a BBW store. As of the present, BBW.com is not taking purchases using the Angel Card.

Why are the deals online different from the deals in-store?
You have to think of the website as a seperate entity from the B&M stores. Most of the deals online do coinside with the deals in-store, but from time to time, there will be Web-Exclusive items or promotions that you will not be able to find in-store.

Can I make a return in-store with products I bought from BBW.com?
Yes. Yes you can. Just make sure to bring in the invoice that came with your purchase so the transaction will run smoother. If it was a gift that was sent to you (you'll know by the lack of prices on the invoice), or you don't have the invoice, you'll recieve store credit.

Can I make a return in-store without a receipt?
Yes. You will get store credit only. Without a receipt, you will get the lowest price that the items you are returning have been selling or sold at.

Can I stack coupons in-store? I have a free item with $X and a $X off $Y I want to use. Can't I just purchase $Y?
That would be a negative. Each coupon needs to go with it's own separate transaction, and must meet the minimum value threshold for each.

Can I stack coupons online?
Nope. Only one coupon code can be used per transaction, just like in-store. Sometimes, BBW.com will automatically stack free shipping codes with free item codes if you meet the free shipping code threshold. You can check if such codes are stacking in the coupon codes above!

What is this I hear about Price Adjustments?
BBW Stores and BBW.com can do price adjustments within two weeks (14 days) of the original purchase date to the current selling price only. Just bring in your reciept!

Does BBW issue rainchecks for OOS items?
No. if you want to get in on a certain special or deal, and your favorite scent is OOS, you're out of luck. You can always buy another scent/variety, and exchange it when your favorite scent is back in stock. (Note: this does not apply to SAS or clearance sales, as stock is limited and will be exchanged for the lowest selling price).

I had (insert adjective here) service today at a B&M store. Who should I talk to?
Please call customer service at 1-800-395-1001 about your service rants and raves. They'll be happy to help you out!

I'm having issues with (ordering online/my online order that was recieved). Who should I call?
Please call online customer service at 1-800-395-5005 about your questions or concerns. They'll be happy to help you out!

2,049 Comments

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Joined Jan 2010
L2: Beginner
130 Reputation
#61
I have coupons from the coupon book to trade if anyone is interested.

(2) Free item of your choice with any purchase of $15 or more
(2) $10 off any purchase of $30 or more
(2) Save 20% on your entire purchase

If anyone has a 15% off Aldo coupon (the one that prints on the receipt), please PM me. I've been lusting after these boots and lord knows that I don't need any more coupons to BBW. Smilie
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Joined Dec 2006
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#62
I haven't shopped BBW for ages so sorry if this a dumb question. So you can't use those survey coupons with free item with purchase coupon? What about a text message with 10 off with the free item coupon?

Also, how long does the buy 3 get 3 run for typically? Through the weekend?
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Joined Mar 2005
L4: Apprentice
150 Reputation
#63
Quote from xoxodashmax View Post :
Signature collection BUY 3 GET 3 FREE starts today. Hopefully everyone has coupons to get $10 off $30 and a free item!
Boo, I got the free hfo or room spray with the $10/$30. Frown
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#64
Folks, coupons that are mailed together can always be combined. If your associate doesn't comprehend that, advise them to read the back of the coupons. There are a TON of new associates in all stores.

The best b3g3f Transaction I've seen done is: buy 3 perfumes, get 3 perfumes free. With every perfume, you automatically get a free body lotion if it's womens or shower gel if it's mens. With a free item and $10 off. For about $80 you can get 3 perfumes and 6 lotions free plus that free item. That's only for those perfume lovers like myself. even better if you got a mailer for 20% off. That's just my 2 cents! =]
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#65
Quote from andigomeep View Post :
I haven't shopped BBW for ages so sorry if this a dumb question. So you can't use those survey coupons with free item with purchase coupon? What about a text message with 10 off with the free item coupon?

Also, how long does the buy 3 get 3 run for typically? Through the weekend?
Technically the only coupons you can combine are the ones mailed together. Usually on the back it will say "cannot be combine with any other discount, offer or COUPON". $10/$30 surveys, if you listen through the whole MSG will not list "coupon" thus it is acceptable to combine. The way I ring customers is one free item coupon and one $/% off coupon per transaction. FYI: stores are giving out $10/$30 bounceback coupons, buy something cheap like a pocketbac, get the coupon and get your buy3get3free then use that $10/$30. There's no start date. The b3g3f will last until Sunday. Possibly through Monday since I think it's a holiday.
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Joined Jan 2007
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#66
Quote from hba123 View Post :
Did it today. Bought 3 items, got 3 free, used the $10 off $30 coupon and free sign. item coupon to get a 7th item.
Me too.Wink
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#67
Quote from LoveTwoDeal View Post :
Me too.Wink
Knew you would. Smilie
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Joined Oct 2007
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#68
planning on going tomorrow

just to make sure, when i use my free item coupon, it has to be 7 items, right? (buy 3, get 3, and get 1 free)
and NOT buy 3, get 3, and use the free item coupon for one of the 3 you are buying?
either way, its a great deal, esp with the $10/30 Smilie TIA
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Joined Jan 2010
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#69
Quote from GOLDNNDRKNESS View Post :
planning on going tomorrow

just to make sure, when i use my free item coupon, it has to be 7 items, right? (buy 3, get 3, and get 1 free)
and NOT buy 3, get 3, and use the free item coupon for one of the 3 you are buying?
either way, its a great deal, esp with the $10/30 Smilie TIA
Yes, it would be 7 items. So say you picked up 7 body lotions for $10.50 each. After the b3g3, free item coupon and $10 off $30 coupon, your total would be $10.50(3) - $10 = $31.50 - $10 = $21.50 + tax.
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Joined Nov 2008
L4: Apprentice
123 Reputation
#70
I decided to check here to figure out how to best use the coupons I have, because I haven't been to the store much lately. So if I am reading correctly, if I am interested in the twisted peppermint, I could get 7 six twisted peppermint body lotions and then choose any item up to $13 with the free item coupon from the book. But there are exclusions on this coupon. Last year I bought many of the pinecone figural candles with this offer, but the offer was better. I believe that there was no minimum purchase and there were no exclusions. Correct me if I am wrong.

I would like to make the most of my coupons today, so I will go and see what magic I can work!
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Joined Mar 2006
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#71
Bigeye Are they not making a Twisted Peppermint scrub this year, or any lambies? Pray
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Joined Jan 2008
HER SPOILED HIGHNESS
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#72
Quote from CLASSYGlRL View Post :
Bigeye Are they not making a Twisted Peppermint scrub this year, or any lambies? Pray
No lambies Mad
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Joined Mar 2006
aka The Blind Midget
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#73
Quote from ALVSGIRLY View Post :
No lambies Mad
Thanks Alvs.... Argh Annoyed I was totally looking forward to the Holiday line at BBW like I do every year.... too bad this year I will be disappointed. Sadwalk

Great.... what will I buy now at BBW? Crying
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Joined Jan 2008
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#74
Quote from CLASSYGlRL View Post :
Thanks Alvs.... Argh Annoyed I was totally looking forward to the Holiday line at BBW like I do every year.... too bad this year I will be disappointed. Sadwalk

Great.... what will I buy now at BBW? Crying
Even my cat is mad Teehee
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Joined Apr 2009
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#75
Got my BBW Mypoints $50 GC in only 3 weeks! Woot
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