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Official Bath & Body Works Coupon & Info Thread

serra 11,154 November 30, 2009 at 08:02 PM
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Some FAQ!

Why am I not getting Direct Mail coupons?
Well, have you used one recently? Have you been shopping at BBW and not giving your phone number? Make sure your correct address is listed with the connected phone number (that you'll give when shopping) by calling 1-800-395-1001.

When is the next sale?
There are sales going on all the time! Oh, you're one of them... The Semi-Annual Sale (here known as SAS) happens twice a year in January and June.

________ was discontinued and was my absolute favorite!!! Why doesn't my store carry it any more? Where can I find it?
It didn't sell well, plain and simple. That's why it was discontinued. Depending on how old the item is, you can either check the Outlet stores or you'll have to look for it on eBay. If you can't remember the last time you were in BBW, they probably don't have it anymore.

Wait a second... there isn't an outlet store in my state! How can I get my hands on those discontinued/discounted items?
US Bath and Body Works stores can ship anywhere in the continental US via FedEx Ground. The fee depends on how much you are buying. It's generally $6 for normal purchases. Anything over a case will be $10. (Any store can ship product to you, it just usually happens more frequently at Outlets.)

I'm looking for a particular current item, but my store is OOS. What should I do?
You can always look online (your best bet), or you can do a store search through customer service at 1-800-395-1001.

Didn't BBW open up some locations in our friend to the north, Canada?
Why yes. Yes they did! Here are the locations:
Erin Mills T. C. - Mississauga, Ontario - (905) 820-1112
Stone Road Mall - Guelph, Ontario - (519) 836-6904
White Oaks Mall - London, Ontario - (519) 685-5457
West Edmonton Mall - Edmonton, Alberta - (780) 484-0739
Yorkdale S.C. - Toronto, Ontario - (416) 787-1051
Fairview Mall - Willowdale, Ontario - (416) 492-1469

Wasn't I able to use my Express card at BBW before? I was told I can't now...
You aren't dreaming. You were able to, at one point in time, use your Express card at BBW as a form of payment. BBW is owned by parent company Limited Brands, which also used to own Express and The Limited, but sold to Golden Gate Capital in July 2007. Sister company Victoria's Secret's credit card, the Angel Card, is still accepted at stores nationwide.

I have an Angel Card, but I wasn't able to use it online. Why not?
If you'd like to make a purchase using your Angel Card, you'll either have to phone in your order or go to a BBW store. As of the present, BBW.com is not taking purchases using the Angel Card.

Why are the deals online different from the deals in-store?
You have to think of the website as a seperate entity from the B&M stores. Most of the deals online do coinside with the deals in-store, but from time to time, there will be Web-Exclusive items or promotions that you will not be able to find in-store.

Can I make a return in-store with products I bought from BBW.com?
Yes. Yes you can. Just make sure to bring in the invoice that came with your purchase so the transaction will run smoother. If it was a gift that was sent to you (you'll know by the lack of prices on the invoice), or you don't have the invoice, you'll recieve store credit.

Can I make a return in-store without a receipt?
Yes. You will get store credit only. Without a receipt, you will get the lowest price that the items you are returning have been selling or sold at.

Can I stack coupons in-store? I have a free item with $X and a $X off $Y I want to use. Can't I just purchase $Y?
That would be a negative. Each coupon needs to go with it's own separate transaction, and must meet the minimum value threshold for each.

Can I stack coupons online?
Nope. Only one coupon code can be used per transaction, just like in-store. Sometimes, BBW.com will automatically stack free shipping codes with free item codes if you meet the free shipping code threshold. You can check if such codes are stacking in the coupon codes above!

What is this I hear about Price Adjustments?
BBW Stores and BBW.com can do price adjustments within two weeks (14 days) of the original purchase date to the current selling price only. Just bring in your reciept!

Does BBW issue rainchecks for OOS items?
No. if you want to get in on a certain special or deal, and your favorite scent is OOS, you're out of luck. You can always buy another scent/variety, and exchange it when your favorite scent is back in stock. (Note: this does not apply to SAS or clearance sales, as stock is limited and will be exchanged for the lowest selling price).

I had (insert adjective here) service today at a B&M store. Who should I talk to?
Please call customer service at 1-800-395-1001 about your service rants and raves. They'll be happy to help you out!

I'm having issues with (ordering online/my online order that was recieved). Who should I call?
Please call online customer service at 1-800-395-5005 about your questions or concerns. They'll be happy to help you out!

2,049 Comments

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Joined Nov 2008
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#2041
Thank you, rams!
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Joined Nov 2007
Livin' Pink!
5,275 Reputation
#2042
does anyone know if the Bath and Body Works outlets have any fragrance oils?
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Joined Oct 2005
Waiting for Summer
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#2043
Quote from AnitaDominika View Post :
does anyone know if the Bath and Body Works outlets have any fragrance oils?
Not sure but you can call and ask them.
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Joined Oct 2005
L6: Expert
400 Reputation
#2044
Is there a new thread or something for BBW? Need to buy some stuff and dont see any coupons..
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Joined May 2007
L10: Grand Master
7,594 Reputation
#2045
Quote from ludhianvi View Post :
Is there a new thread or something for BBW? Need to buy some stuff and dont see any coupons..
No, this is it!
But, they haven't put out many coupons like the old days.
For the $/$$ coupons, you can get them in emails from BBW, just go to their site and subscribe/sign up for emails.
You'll get whatever is out there, and sale notices, etc. I get their emails every day.
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Joined Oct 2005
L6: Expert
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#2046
Quote from marciadel View Post :
No, this is it!
But, they haven't put out many coupons like the old days.
For the $/$$ coupons, you can get them in emails from BBW, just go to their site and subscribe/sign up for emails.
You'll get whatever is out there, and sale notices, etc. I get their emails every day.
Thanks for the message. I do get their emails, but did not know about them not putting out lots of coupons. That is a bummer.
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Joined Nov 2007
Livin' Pink!
5,275 Reputation
#2047
http://view.s7.exacttarget.com/?j...VWB&cm_lm=

*Free Signature Item with Any Purchase of $10 or More through September 8, 2015

i'm gonna try to use this on a "signature" item like 2pk of wallflowers. anyone know other than bodycare what is labeled as "signature" that I can use this on?
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Joined May 2007
L10: Grand Master
7,594 Reputation
#2048
This morning, rec'd an email with coupon for FREE "A Thousand Wishes Fine Fragrance Mist". No Purchase Necessary!! "One Time Use Only" ($14 Value)
In stores only.

Out of all the emails I have listed with them, only got it on one.
They gave this out for free while back, but I think it was for any Thousand Wishes item.
I got it on a few emails that time, cause I had a friend go and get one, too.
Its got the whole bunch of numbers and not just a few like some coupons, so it probably is one time only.
If anyone else gets, could you PM me? I'd like to check some numbers to see if really one time use.
thanx
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Joined Sep 2014
L2: Beginner
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#2049
I am in search of the email with FREE "A Thousand Wishes Fine Fragrance Mist". No Purchase Necessary!! "One Time Use Only" ($14 Value) please message me or reply.
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Joined May 2007
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#2050
Quote from AndrikaM View Post :
I am in search of the email with FREE "A Thousand Wishes Fine Fragrance Mist". No Purchase Necessary!! "One Time Use Only" ($14 Value) please message me or reply.
FYI
It IS a one time use coupon, as she said my info came up when she scanned the bar code.
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