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Solved: Cannot access sharepoint portal through Internet Explorer 8 on a machine running Win XP Service Pack 3

p_s_92 564 52 November 19, 2010 at 04:47 PM
The Sharepoint portal can be accessed fine through Firefox. Opera allows me to access it, but I cannot sign out, check out a shared document or do anything which opens a small window on clicking an option.

I can stay with Firefox, but when I try to edit a shared Word document in Word I get the message "Edit document requires a Windows Sharepoint Services compatible application and Microsoft Internet Explorer 6.0 or greater" We need to edit a shared document/calendar which is uploaded. All I know is we are using Sharepoint 2007 and the version of our site is 12.0.0.6421. Does that mean we have Windows Sharepoint Services SP2 on our Sharepoint server?

When I try Internet Explorer, I cannot log on at all. I get a window which asks for my credentials which I enter, it fails to authenticate me, then shows me the You are not authorized to view this page message. I tried with different computers, but cannot get in using Internet explorer.

What could be the issue?

Our Sharepoint admin does not have time to look into such matters so I am on my own.

Any suggestions would be appreciated.

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#2
your sharepoint admin is a jerk. I'm assuming your computer is joned to a domain. you need to enter your username in the format domain\username. So if your domain is "mydomain" and your username is "john" it would be "mydomain\john" as the username, and then your normal password.

Try it out. If you're not sure about your domain, ask one of your IT guys.
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#3
Quote from PerfectPoo View Post :
I'm assuming your computer is joned to a domain. you need to enter your username in the format domain\username. So if your domain is "mydomain" and your username is "john" it would be "mydomain\john" as the username, and then your normal password.
My computer is not joined to a domain.

And, using Firefox I just had to enter username and password which worked fine. So, the domain part is required only if you are using Internet Explorer(IE)? I know this question is not relevant to my situation, but I am just curious.

Also, can you edit a shared MS-Word document uploaded in Sharepoint portal in MS-Word using Firefox or can that be done using IE browser only?

Thanks for your suggestion and time. I tried to rep you, but it does not allow me to do it saying you must spread some rep around before giving it to you.
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#4
Yeah, I think because tou repped me on the other thread.

Anyways, The sharepoint server may be on a domain. Typical IE behavior likely appends your computer name onto your username. So if your computer name is PC and your user name is mike, it would send the username as PC\mike.

I just tested with my sharepoint box, and in Chrome I only need to put my username. In IE, I do need domain\username. Ask your sharepoint guy if the server is on a domain.
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#5
Quote from PerfectPoo View Post :
Anyways, The sharepoint server may be on a domain. Typical IE behavior likely appends your computer name onto your username. So if your computer name is PC and your user name is mike, it would send the username as PC\mike.

I just tested with my sharepoint box, and in Chrome I only need to put my username. In IE, I do need domain\username. Ask your sharepoint guy if the server is on a domain.
Our sharepoint URL is https://spportal.company.com:4443...fault.aspx

When I enter my username/pwd in IE first time, it does not accept it and next time it appends "spportal.company.com\username" which also does not work.

1. Is there a way I can find out if the server is on a domain or not?

2. Can you edit a shared MS-Word document using Firefox or any other browser or is IE required for it? I thought if IE is not working and some other browser allows me to do it, I should use that. I tried Opera, but that also does not allow me to edit a document. Is some service like WSS required to be installed for us to be able to edit the document?

3. I am a complete newbie to Sharepoint. I did some Google search and see Beginning SharePoint 2007 - Building Team Solutions with MOSS 2007; as a good starting point for folks like me who want to share documents which are being edited by all office members, place our office's annual calendar on a common page which all office members can view/edit). Would you suggest some books/links?

Thanks for your advice and time.
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#6
1. Don't think so. You would have to have access to the server itself. Asking the admin would be the easiest method. The reason it adds spportal.company.com is because it believes that is the domain you are trying to log into, but that is not the case. Should be a quick answer from any of your IT guys, or your sharepoint admin.

2. I believe this is a feature tied to IE for now, but I'm not sure about this.

3. This one I can't help much with either. I'm not a sharepoint guy, I just support the server that runs it.
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#7
Quote from PerfectPoo View Post :
1. Don't think so. You would have to have access to the server itself. Asking the admin would be the easiest method. The reason it adds spportal.company.com is because it believes that is the domain you are trying to log into, but that is not the case. Should be a quick answer from any of your IT guys, or your sharepoint admin.

2. I believe this is a feature tied to IE for now, but I'm not sure about this.

3. This one I can't help much with either. I'm not a sharepoint guy, I just support the server that runs it.
Thank you. You are a great help.
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#8
are you fixed now? If not, be sure you are up to date with Windows updates and patches. Check with your admin as to how you should sign in == the format of the username is important. Most business networks have a username "scheme" -- it could be that for username or it may require an email address. If it isn't connected to work, be sure you are using the correct username and pass
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Last edited by callpocket November 21, 2010 at 09:21 PM
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Last edited by some November 22, 2010 at 12:27 PM
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#11
Thanks

Quote from callpocket View Post :
are you fixed now? If not, be sure you are up to date with Windows updates and patches. Check with your admin as to how you should sign in == the format of the username is important. Most business networks have a username "scheme" -- it could be that for username or it may require an email address. If it isn't connected to work, be sure you are using the correct username and pass
I am not fixed yet. The Sharepoint server is not on a domain and neither is my machine. Both are stand alone. My machine has the required Windows updates. The credentials(username and password) are correct as I am able to get in using Firefox using those credentials.

Admin does not know either what could be the issue. The username is email address without the @domain.com. So, if my email is mike.smith@domain.com my username is mike.smith which is what I am using.

For Internet explorer I added the site url in the "Local intranet zone" ( In IE Select Tools - Internet Options - Security - local intranet, sites then advanced to add the url). Still, it does not help.

Thanks for your tips.
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Last edited by p_s_92 November 22, 2010 at 12:37 PM
#12
If after inputting your credentials and it kicks back another credential screen with www.example.com\username appended to it, it means it did not accept your credentials. It is not a browser problem, there is definitely an issue with the way your credentials are being presented to the server for authentication. How did you find out the server is not on a domain. Quite honestly I find that surprising unless you work for a small company.
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#13
It could be that you are using IE8, an option would be to try and downgrade to IE6. While it MAY not be a browser problem, the fact that you can access with Firefox but not access with IE could point to some type of compatibility issue with IE8.

It could also be that IE8 is being denied access due to a filter in place that for some reason catches only IE8. Hence the incompatibility issue. While it is IE6 isn't much good for viewing anything interactive on the web these days, it works very well with SharePoint. I also like to keep like technologies together, use Microsoft techs together (at least in a network environment) as much as possible if the majority of your programs are Microsoft based. Meaning don't expect an admin to go out of their way to try and make sure Firefox, chrome, and opera are working with SharePoint when you can access it fine with IE6. Do expect your admin to have a browser build that DOES work with the SharePoint, and have that build type forwarded to everyone who needs access.

The fact is we can try and help you trouble shoot from here, but the most we can actually do is make sure you are entering your info correctly, and we can adjust your browser type and build and hopefully land on one that works. Your admin should already have this info. It may be a network issue that you may need to contact another admin for as well, depending on the size of the company. In any case this is what your admins get paid to make sure does not happen.
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#14
Quote from p_s_92 View Post :
Thanks



I am not fixed yet. The Sharepoint server is not on a domain and neither is my machine. Both are stand alone. My machine has the required Windows updates. The credentials(username and password) are correct as I am able to get in using Firefox using those credentials.

Admin does not know either what could be the issue. The username is email address without the @domain.com. So, if my email is mike.smith@domain.com my username is mike.smith which is what I am using.

For Internet explorer I added the site url in the "Local intranet zone" ( In IE Select Tools - Internet Options - Security - local intranet, sites then advanced to add the url). Still, it does not help.

Thanks for your tips.
Ok -- I believe that since neither your machine or your server are on a domain, you would need to add the site to the the Internet zone and the Trusted sites zone. The local intranet zone won't help you much, IMHO. Also, be sure you are inputting the beginning of the site address correctly -- whether it is http or https. IE8 is a lot more persnickity about that part. Turn off your popup blocker in IE and see if you get something that will tell us more about the problem.
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#15
Quote from PerfectPoo View Post :
How did you find out the server is not on a domain. Quite honestly I find that surprising unless you work for a small company.
Our sharepoint admin told me it is not on a domain.
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