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Forum Thread

HELP! Canon Pixma $400 rebate rejected for "peeling"

harmonist34 166 January 16, 2011 at 06:40 AM
Just got a rebate rejection letter yesterday. They claim the UPC was "peeled rather than cut" for the printer. I remember using a carpet knife to remove it, but I don't think I cut all the way through the box. I'll call first thing Monday and begin the process of fighting. Anybody have any tips?

If it doesn't go smoothly, I'm trying to figure out what actions I can reasonably take. Here's what I've come up with - any other suggestions?

1. Canon customer care
2. Amazon customer care
3. Credit card dispute
4. Secretary of State complaints in applicable states
5. BBB
6. Complaint websites
7. Social media
8. Canon executive phone/email
9. Mail fraud complaint
10. ?


Any help from you experienced folks would be greatly appreciated!

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Last Edited by AAAcharlie February 25, 2011 at 01:15 PM
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Card arrived yesterday (2/24/11) and swapped it promptly for a American Express check (didn't want the hassle of $2 monthly fee after 6 months). I have detailed the swap process in this thread

Please share email contacts:

canonprocessing@acbcoop.com (not working)
canonrebates@acbcoop.com
customerfeedback@cits.canon.com

92 Comments

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Joined Dec 2007
L1: Learner
10 Reputation
#3
I got the same letter today from Canon. It sucks, I gave Canon a call , they will contact me later regrading this matter. It is totally absurd and a scam since I have cut the box for the UPC code

Quote from harmonist34 View Post :
Just got a rebate rejection letter yesterday. They claim the UPC was "peeled rather than cut" for the printer. I remember using a carpet knife to remove it, but I don't think I cut all the way through the box. I'll call first thing Monday and begin the process of fighting. Anybody have any tips?

If it doesn't go smoothly, I'm trying to figure out what actions I can reasonably take. Here's what I've come up with - any other suggestions?

1. Canon customer care
2. Amazon customer care
3. Credit card dispute
4. Secretary of State complaints in applicable states
5. BBB
6. Complaint websites
7. Social media
8. Canon executive phone/email
9. Mail fraud complaint
10. ?


Any help from you experienced folks would be greatly appreciated!
Reply Helpful Comment? 0 0
Joined Mar 2010
Permanently Banned
562 Reputation
#4
You have the receipt. thats proof that you made the purchase.
Reply Helpful Comment? 0 0
Joined Jun 2009
L2: Beginner
166 Reputation
Original Poster
#5
I still haven't been able to get through to the rebate center. Going to call them tomorrow at 8:00 a.m. when they open to begin disputing. Also went ahead and called Canon at 1-800-828-4040 and began a rebate dispute ticket with them. They're supposed to get back to me in 24-48 hrs.
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Joined Dec 2009
L5: Journeyman
954 Reputation
#6
This is a reason for rejection???
Reply Helpful Comment? 0 0
Joined Oct 2006
L3: Novice
98 Reputation
#7
Just got the same letter. This is ridiculous. I will also call tomorrow since they are observing MLK day. Keep updating with your progress
Reply Helpful Comment? 0 0
Joined Dec 2009
L8: Grand Teacher
254 Reputation
#8
A $400 freakin rebate? Ouch! How much was the printer? That's a hell of a lot of money hanging out there on one rebate.
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#9
........................
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Joined Jan 2011
L1: Learner
10 Reputation
#10
f'ing scam. i also already sold the printer. i'm contacting the buyer to get me the scan of the printer user manual cover. does anyone have this scan already?
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#11
................
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Joined Jan 2011
L1: Learner
10 Reputation
#12
Looks like many people are caught in the trap and I'm one of the victims. I just spoke with someone (who claimed to be THE supervisor). I said I've trashed everything from the printer and she told me to send in a copy of the first page of the manual from the CD (in addition to a copy of the first page of the camera manual, which I have). They will send me a letter in a week and I'll need to send the supporting materials along with that letter. I've found the manuals on line, but I'm not sure if they are the same as they appear on the CD. It would be of great help if someone can scan the cover page of the physical manual and/or the cover page of the CD manual. I'm trying to reach my printer buyer too. Hopefully he'll be helpful.

This is really a big scam. I've always peeled off UPC bar codes and never had any problem. They said the reason for the requirement is to prevent buyers from returning the product. But that's the participating merchant's problem - they have every reason to refuse returns without the UPC.
Reply Helpful Comment? 0 0
Joined Oct 2006
L3: Novice
98 Reputation
#13
They gave me this email address to send the front of the printer manual and camera manual:

canonrebates@abccoop.com
Reply Helpful Comment? 0 0
Joined Dec 2007
L1: Learner
10 Reputation
#14
All,

I did speak just now with a rep in Canon, and she approved the rebate without asking for any documents to be sent. I did mention that I have a cut a hole in my printer box and sent it to them.


Quote from Deedrik View Post :
They gave me this email address to send the front of the printer manual and camera manual:

canonrebates@abccoop.com
Reply Helpful Comment? 0 0
Joined Oct 2006
L3: Novice
98 Reputation
#15
Quote from mharthikote View Post :
All,

I did speak just now with a rep in Canon, and she approved the rebate without asking for any documents to be sent. I did mention that I have a cut a hole in my printer box and sent it to them.

Just called and got the same thing. They had "a meeting with a supervisor" and will allow this rebate incident to go through. They said expect 4-6 weeks for american express to send the $400 card. Thank goodness....
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