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HELP! Canon Pixma $400 rebate rejected for "peeling"

harmonist34 166 January 16, 2011 at 06:40 AM
Just got a rebate rejection letter yesterday. They claim the UPC was "peeled rather than cut" for the printer. I remember using a carpet knife to remove it, but I don't think I cut all the way through the box. I'll call first thing Monday and begin the process of fighting. Anybody have any tips?

If it doesn't go smoothly, I'm trying to figure out what actions I can reasonably take. Here's what I've come up with - any other suggestions?

1. Canon customer care
2. Amazon customer care
3. Credit card dispute
4. Secretary of State complaints in applicable states
5. BBB
6. Complaint websites
7. Social media
8. Canon executive phone/email
9. Mail fraud complaint
10. ?


Any help from you experienced folks would be greatly appreciated!

92 Comments

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#61
I sent them the cut out UPC from the printer along with everything else they had asked. It says "Program Violation" on the website so i called them and was informed that i had not included the UPC !!! I am 100 % sure that i sent the UPC. Absolutely no doubt. And now they are refusing to honor the mail in rebate as i don't have the original UPC even though i offered to mail in the photocopies etc...Frown(
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#62
Has anyone else experienced this issue with the recent T2i/T3i deals that has come up?

I peeled off my UPC and am afraid I won't get back $800 in rebates.
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#63
After seeing this thread I think I have a guess as to why they rejected my P23-DH Desk Calculator rebates. They claim there were no UPC's included in my 2 $10 submissions. I am 110% sure there were, regardless of what they claim. I have copies of the forms with UPCs before I sent them, but since they don't accept photocopies of UPCs those are of no use now. So I am guessing the problem was that I cut them out with a knife, but I only removed the UPC with the top layer of the cardboard, not 100% of the way through. From what I am reading, I am guessing that was enough for them to say it wasn't a real UPC code Mad
They say if I fax them a copy of the front page of the manual they can valid my rebates. I did that, but not feeling especially hopeful. All the calculator came with is an instruction pamphlet.
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#64
Its wierd but with every single rebate ive done they have never made me jump through hoops to get an invalidated rebate , validated. Every person answering the phone has the ability to login to your rebate and using a pull down menu change it to valid (even after it was previously invalidated). Alot of the time its a clerical error and they can fix it if your nice to them on the phone.
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#65
Quote from Scampsters View Post :
Its wierd but with every single rebate ive done they have never made me jump through hoops to get an invalidated rebate , validated. Every person answering the phone has the ability to login to your rebate and using a pull down menu change it to valid (even after it was previously invalidated). Alot of the time its a clerical error and they can fix it if your nice to them on the phone.

It's not an error. They'll pocket the declined claims and will payout anyone that (rightfully) fights for their rebate claims I'm awaiting my Canon rebate too. Never again.
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#66
Quote from kevinh View Post :
It's not an error. They'll pocket the declined claims and will payout anyone that (rightfully) fights for their rebate claims I'm awaiting my Canon rebate too. Never again.
Agree that most of the time rebate rejections (if they're not submitter error) are the result of clerical errors by the Processor. Never assume fraud when incompetence can provide an adequate explanation. But also agree that in this case it looks like either Cannon or the rebate fulfillment center that they use is engaging in willful and fraudulent abuse. No excuse for it.
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#67
I received my rejection letter today for "peeling" the upc, so they are still at it. I used a razor blade like all efficient rebate users. I definitely extracted the first layer of cardboard. Sad that a company like canon is resorting to scamming.
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#68
Quote from ahnold View Post :
I received my rejection letter today for "peeling" the upc, so they are still at it. I used a razor blade like all efficient rebate users. I definitely extracted the first layer of cardboard. Sad that a company like canon is resorting to scamming.
Maybe your rebate does not have the same terms but mine reads:
"Original “Proof of Purchase” 12-Digit Bar codes cut from BOTH the PIXMA Pro9000 Mark II box and the Canon Digital SLR Camera box, leaving a hole in each box. We must receive “Proof of Purchase” with cardboard intact. (Do not peel off “Proof of Purchase” sticker)."
Not sure how enforcing the offer's terms is scamming.
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#69
Quote from bpvh View Post :
Maybe your rebate does not have the same terms but mine reads:
"Original “Proof of Purchase” 12-Digit Bar codes cut from BOTH the PIXMA Pro9000 Mark II box and the Canon Digital SLR Camera box, leaving a hole in each box. We must receive “Proof of Purchase” with cardboard intact. (Do not peel off “Proof of Purchase” sticker)."
Not sure how enforcing the offer's terms is scamming.
Using a razor blade is cutting. There is no other way but cutting to get the upc off.
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#70
Which is the UPC for the Canon DSLR box? http://i.imgur.com/MBys8.jpg I am confused. Thanks a lot.
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#71
Quote from ahnold View Post :
Using a razor blade is cutting. There is no other way but cutting to get the upc off.
But you did not leave a hole ....
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#72
I guess they dont want folks to resell the stuff.. A lot of times I use a box cutter to just peel off the top layer of the carton.. if you include the whole cardboard, the letter becomes too thick and needs extra postage.
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#73
Quote from bpvh View Post :
But you did not leave a hole ....
If you don't have anything useful to contribute...
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#74
Quote from ahnold View Post :
If you don't have anything useful to contribute...
Once again, the terms, at least of the recent Canon Pixma $400 rebate I did, required "leaving a hole in each box". Once again, not sure how the rebate processor enforcing the terms is "scamming".

I have done this and similar Canon Pixma Bundle rebates six times and have received the correct rebate payout six times.

If you can not be bothered to follow the terms of the offer then you should not expect to receive the rebate payout.
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#75
Quick question

I have recently bought a T3 camera, but did not bundle the printer.

If I went online and bought the "bought" another camera, and printer. Printed the order "receipt", then canceled the Camera. Then when I received the pinter, cut out the UPC from the Printer, and the Camera I already have, I would be able to get the rebate.

I guess what I am really asking is... Does the rebate company have access to your sales history? Will they be able to check with Amazon, or whoever to see if you really bought the items.
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