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HELP! Canon Pixma $400 rebate rejected for "peeling"

harmonist34 40 170 January 16, 2011 at 06:40 AM More Amazon Deals
Just got a rebate rejection letter yesterday. They claim the UPC was "peeled rather than cut" for the printer. I remember using a carpet knife to remove it, but I don't think I cut all the way through the box. I'll call first thing Monday and begin the process of fighting. Anybody have any tips?

If it doesn't go smoothly, I'm trying to figure out what actions I can reasonably take. Here's what I've come up with - any other suggestions?

1. Canon customer care
2. Amazon customer care
3. Credit card dispute
4. Secretary of State complaints in applicable states
5. BBB
6. Complaint websites
7. Social media
8. Canon executive phone/email
9. Mail fraud complaint
10. ?


Any help from you experienced folks would be greatly appreciated!
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Card arrived yesterday (2/24/11) and swapped it promptly for a American Express check (didn't want the hassle of $2 monthly fee after 6 months). I have detailed the swap process in this thread

Please share email contacts:

canonprocessing@acbcoop.com (not working)
canonrebates@acbcoop.com
customerfeedback@cits.canon.com

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#16
I checked my status and it said "Program Violation". I was "guilty" of peeling after cutting the box so I figured that was the problem. I called 1-866-668-9861 and gave them my reference number. They told me that my rebate was denied in error and said they would proceed with processing... didnt need to send anything in.

Just checked my status and it says "Audit Complete" this was about 5 minutes after my phone call.
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#17
Looks like they have been bombarded with hundreds of inquiries and decided to change the policy for older submissions. Will give them another call tomorrow.
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#18
OK, just called again and was immediately told that my rebate had been approved and I should discard the letter thing! Bravo!
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#19
Glad to hear we're meeting with some success! I spent 30+ minutes this morning starting right at 8 a.m. to get through to the call center. I got the same "how do we know you cut this off of the box, we don't have a video..." crap and the extra step of sending a copy of the manual in with the serial number to get the rebate. The woman on the phone apparently didn't like my reply - "Hey, if you guys are going to change the terms of the rebate on the fly, can I change it too and get $500 instead of $400?"

I had actually called Canon customer support separately on Monday and got an escalation ticket started with their rebate escalation group. They called me back about 11 a.m. today and I had a nice long conversation with a very helpful rep. She indicated that she was goign to try to push through the rebate on my behalf. I was very clear on what damage this apparent attempt at rebate fraud was potentially going to have on the Canon brand, even though it may be tied to a specific rebate center's clumsy handling. The rep indicated that she'd raised my concerns with higher ups and some things were in process. Sounds like we got to critical mass and may have actually accomplished something here... Still don't have any indication that my rebate was processed, but I expect the canon rebate escalation folks will come through and I won't have to actually go through the additional hassle of sending the manual. Would love a scan of the cover just in case if anyone could be so kind...

By the way, the number for the REAL Canon customer service (not the rebate call center) is 1-800-828-4040
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Last edited by harmonist34 January 18, 2011 at 07:35 PM
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#20
some rebate handling centers will try just about anything to deny a customer they rebate, just so the rebate handling center can pocket that money.

i bet someone at the rebate handling center got their ass jumped by canon.
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#21
!!!!!!!
I talked to a supposedly a "supervisor" Michelle Henry, and she looked up my rebate submission and told me that it was a sticker (still sticky on the back) that was received!!!! I have photocopy proof that i sent the cardboard box along with the UPC. Someone (Canon or ACB) is meddling with our rebates and actually peeled them off of the cardboard box and accusing us for sending only the peeled part.

There is something illegal here and they are attempting to get away with the rebates. I almost want to hire a lawyer with the $400 and send some PI and find out what they are doing over there
!!!!!
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#22
Quote from haroldh View Post :
!!!!!!!
I talked to a supposedly a "supervisor" Michelle Henry, and she looked up my rebate submission and told me that it was a sticker (still sticky on the back) that was received!!!! I have photocopy proof that i sent the cardboard box along with the UPC. Someone (Canon or ACB) is meddling with our rebates and actually peeled them off of the cardboard box and accusing us for sending only the peeled part.

There is something illegal here and they are attempting to get away with the rebates. I almost want to hire a lawyer with the $400 and send some PI and find out what they are doing over there
!!!!!
Yes, there's definitely something screwy going on. But please do escalate immediately to the real Canon rebate folks at the number I posted and I think they'll take care of it.

I see my status on the rebate lookup site is now "Audit Completed", without having sent anything else.
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#23
where do you see the rebate status?
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#24
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#25
I called Canon and they are escalating for me. Also I got a response back from ACB that they are reprocessing the payment. The status still shows "Program Violation". I will keep checking.
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#26
To everyone who has been affected, please send an email to customerfeedback@cits.canon.com with your feedback on things.

Please do give credit to Canon escalation if they resolved the problem for you (Whitney, the rep who helped me, was especially pleasant and effective), but let's collectively ensure Canon knows that this sequence of events should never have occurred and ACB or whomever at Canon was responsible for what appears to have been a calculated attempt to defraud consumers is held accountable.
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#27
Here is my story. Called couple of times last week and compalined WTF is wrong with original submission. Was told UPC was peeled and not cut out. They told me to submit first page of camera and printer manual (seriously who keeps paper manuals these days) and write the serial numbers and rebate reference number on top of it.

Today I physically received the letter from Canon saying that UPC was peeled and not cut from box. Called them up again today and the guy immediately started apologizing for the incorrect letter that was sent out and now rebate is good and blah blah blah. Now I immiediately see that my online status as audit completed. For last month it was showing program violation. Somebody is up in their a$$ about this. Keep on calling SD'ers until they realize that they just cant mess around with the system.
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#28
I received the same stupid excuse.
This is ridiculous.
Anywhere in the rebate form saying the UPC could not be peeled off?
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#29
I got the same letter but I know I cut out the cardboard. I even just checked my photocopied versions of the UPC and it's pretty clear it was sent with cardboard (you can see fringy cardboard looking stuff hanging off the UPC. This is a total scam.

However, I did look up my rebate status online and it says "Audit Completed" so I think they approved the rebate even without me giving them a call. I'm going to call them tomorrow just to be sure, but I think we are good.

Thankfully, I only check my mail once a week or I would have wasted my time on the phone with these guys. But looks like enough people bombarded them already that its been cleared up for everyone. Thanks!
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#30
gawd I am glad I did not participate in this. I almost bought one of these and was gonna do the rebate. But with the HUGE rebate (and time to wait with additional delays) and all the problems you all have had, I am so glad I did NOT buy this item!!!
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