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Forum Thread

HELP! Canon Pixma $400 rebate rejected for "peeling"

harmonist34 166 January 16, 2011 at 06:40 AM
Just got a rebate rejection letter yesterday. They claim the UPC was "peeled rather than cut" for the printer. I remember using a carpet knife to remove it, but I don't think I cut all the way through the box. I'll call first thing Monday and begin the process of fighting. Anybody have any tips?

If it doesn't go smoothly, I'm trying to figure out what actions I can reasonably take. Here's what I've come up with - any other suggestions?

1. Canon customer care
2. Amazon customer care
3. Credit card dispute
4. Secretary of State complaints in applicable states
5. BBB
6. Complaint websites
7. Social media
8. Canon executive phone/email
9. Mail fraud complaint
10. ?


Any help from you experienced folks would be greatly appreciated!

92 Comments

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#31
when did you guys send in your rebates?
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#32
Nvm found it thx
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#33
I've sent in my rebate in late december via USPS Delivery confirmation, but it doesn't show up on their rebate website. Have placed a call into Canon customer service earlier today and they're going to get back within 48 hrs with details. Have sold the printer, so hopefully am not asked to send a copy of the manual etc. Have copies of all other rebate material though.

Funny thing is - I bought the T1i and the printer back in 2009 on the same deal, and the same thing happened. Sent in my rebate, did not show up on their website. I called, they asked me to re-send everything, which I did. 2-3 weeks later, I get two checks for $400, one for the original rebate and one for the re-submit. My conscience did not let me cash both, so I called them up asking to cancel the latter one and I tore it up. Ironic thing was - both checks were stamped with a big "audited by blah blah auditors". Canon needs to fire their auditors Smilie
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#34
this is why i don't mess with rebates.. way too many opportunities for things to go wrong....a little bit like begging. Give me my discount upfront.
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#35
I got the same problem back in Dec, spent a lot of time to get the printer user manual cover...

I should have found this thread earlier, then I can share you guys the user manual cover.

It seems that canon is really short of money, they mailed out the rebate within one month in the past. But I still have not got my rebate yet after more than one and a half month this time.
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#36
If you guys do this rebate again...ship with certified mail. You will receive the rebate much faster. I did the t1i + pixma last year and it took about 2-3 months (I think). This year I did the t2i + pixma with certified mail and got it in about a month.
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#37
Quote from themoleculoman View Post :
If you guys do this rebate again...ship with certified mail. You will receive the rebate much faster. I did the t1i + pixma last year and it took about 2-3 months (I think). This year I did the t2i + pixma with certified mail and got it in about a month.

I don't think that matters. THis is my 5th canon Pixma pro rebate and 3rd rebate period (yes previously they allowed 3 per address). Each rebate was processed with 20-25 days - normal USPS. This time around it took longer - probably because of this peely mess. Mine was approved without incident but nonetheless it took longer than usual.
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#38
where do u check rebate status
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#39
Quote from awid View Post :
where do u check rebate status
https://www.acbpromotions.com/canonrebates/
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#40
I too am at about my wits end with Canon and this rebate program. Went thorough the entire process of cutting (not peeling) the UPC's out of the boxes, sent certified mail on 12/1 (that's right DECEMBER 1).

Finally get a violation response and when I inquire about it apparently the same thing everyone else has experienced. You peeled not cut, etc etc. I took pictures and copies of everything that I sent... Well they fixed the problem (after I faxed the first page of the manual to them). It then went to payment approved status, and then went to payment mailed status indicating that it was mailed on January 14.

Fast forward, as of today I have still not received the check logged in again to find out that the status reverted from payment mailed to payment approved.

Back on the phone with Canon, really pissed at this point. They are now going to escalate and find out what the issue is. Apparently you are not able to call their rebate "liasons" directly... I really don't care what the problem is I just want my money at this point! I even told them they shouldn't mess around with people and a $400 rebate! Maybe if it was $50 but come on $400! People will keep calling until they get their money.

So after a long and pointless story, has anyone actually RECEIVED the rebate yet? Not they are going to send it, its mailed, etc. Physically received it.

Canon really lost my confidence at this point after their terrible handling of this.
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#41
Mine has been sitting at "Payment Approved" since 1/18.

I think ACBPromotions was going to try to screw everyone so they spent all the money on hookers and coke. Now that they actually have to pay, they are probably scrambling to come up with some cash.
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#42
Anyone willing to send me a copy of a certified receipt, they have not received mine and are asking for one!!!!

Thanks!
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#43
sent my rebate 5 weeks ago and still not showing up on the site. if possible pm me a copy I might need a certified receipt too.
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#44
Quote from singal3 View Post :
Anyone willing to send me a copy of a certified receipt, they have not received mine and are asking for one!!!!

Thanks!
I can't find my certified receipt copy, if any one can scan and email/pm me theres I will paypal over $20 as a way of thanks!
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#45
Too bad you can't just upload the information to the company - what's with all the mailing and sending. If photos were accepted you would be able to have your rebate on the same day even.
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