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AT&T Uverse Fiber Optic DSL 6Mbps ($20) + Modem ($3/mo), with free tech install, YMMV

duenor 513 January 19, 2011 at 05:03 PM in Tech & Electronics (2)
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My first deal post, so my apologies in advance if I screwed up. Feel free to delete or flame away, I'll learn from it Smilie I searched the AT&T threads, and this one seems different enough to post, but again, let me know if I erred.

This deal really only applies to people who:
  • do not have a dsl offer better than $20/mo for 6mbps
  • do not have a cable offer better than $30/mo for 6mbps
  • do not need faster than 6mbps

* If your home does not require a technician to come over and install your fiber optic package, you can skip the whole Uverse TV deal part and just ask for the $20/mo 1 year with $3/mo modem lease promotion. It's what the CSR and I were originally talking about until we discovered that my apartment complex is technician-install only.

Inspired by the AT&T threads, I decided to do a little research. I was paying $29.99/mo for 1.5-3mpbs (Express Pro) and $30/mo for landline; current offerings in my area (East Los Angeles) are Charter 5mbps for $29/mo and that's pretty much it. My actual speedtest.net [speedtest.net] speed was 2.64mbps.

Called 1(800)288-2020, asked for retention. Laid out my situation. Here's the offer I got in return:

Monthly Recurring Charges
  • AT&T U-verse TV - AT&T U-verse TV $54 .00
  • AT&T U-verse TV - $30 off TV for 6 mos $25 .00cr
  • AT&T U-verse TV - Programming Profile $0 .00
  • U-verse TV Receiver with DVR - Receiver Fee $0 .00
  • AT&T U-verse High Speed Internet - AT&T U-verse Internet $40 .00
  • AT&T U-verse High Speed Internet - U-verse Internet 12mo Elite Intro Price Offer $20.05cr
  • AT&T U-verse Technology - Residential Gateway $0 .00
  • AT&T U-verse Technology - Double Pack Discount $0 .00
  • Network Access Device - High Speed Internet Equipment Fee $3 .00
Total Monthly Recurring Charges $51.99

So the plan as the CSR and I cooked up, is to go fiberoptic (my area's DSL is limited to 3mbps). By adding the TV, AT&T would waive the tech install (my home requires a tech install). A few days (I probably will give it a full month) later, cancel the TV and pay only a pro-rated fee for the month. TV has no ETF (no contract, month to month only). I get to keep the internet service going at $20/mo for 1yr, and the modem stays at $3/mo. So probably ~$27/mo for 6mbps after taxes and county fees.

Modem included is modem/hub with 4 physical ports and wireless b/g/n from 2wire. I'd rather lease than buy because I figure a year later there will be better modems available.

I'm hoping that by going fiberoptic I'll be able to avoid dsl overhead, which supposedly robs dsl speeds by about 20%. I'm also likely going to cancel my landline.

HD netflix, here i come!! drool

62 Comments

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#16
Quote from thinkfire View Post :
It's not really fiber optic. Its still twisted pair copper in the home. It has a lot of restrictions. Low speeds. Cannot watch multiple HD channels. If you bottleneck your bandwidth with your PC, your phone quality and TV features will drop drastically, etc.

That reminds me of a story. I had a friend with Uverse. They had 3 HD TVs. If the wife wanted the husbands attention (He was always watching sports in HD in the basement) she would turn on an HD channel in the living room, thus cutting off his HD stream downstairs and getting his attention. He hated hated HATED it. Haha
We where one of the first in the US with Uverse, I had it and it was ok but dumped it since we can't afford cable anyhow... basically it's very costly to put fiber optics from the switch to every house so they run fiber all though our city to the switches connecting one another and then it's copper to the house. That's how it was done here it may be different than where others live. It does choke off the speed but my max if ATT would allow it is still over 100 MBS, currently I'm doing 25MBS plan.
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#17
Quote from usr666 View Post :
We where one of the first in the US with Uverse, I had it and it was ok but dumped it since we can't afford cable anyhow... basically it's very costly to put fiber optics from the switch to every house so they run fiber all though our city to the switches connecting one another and then it's copper to the house. That's how it was done here it may be different than where others live. It does choke off the speed but my max if ATT would allow it is still over 100 MBS, currently I'm doing 25MBS plan.
There is no way they push those speeds through twisted pair copper unless the "switch"/node was in your front yard. Even then, I would be pretty hard pressed to believe it.

A lot of people believe they are getting the 6Mbsp plan or the 20Mbps but they don't read the fine print that says you have to be within certain distances of the node to actually attain those speeds. We are talking distances in feet, not miles.

I can't tell you how many people think they are getting 20Mbps services until they run a speedtest and realize they area only getting a fraction of that, simply because of the physical location of your home to the node but yet they are misled (read: scammed) into believing otherwise and paying for the higher packages because they think it actually makes it faster.
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#18
Fiber Optic DSL ...thanks for the laughLMAO

Last mile to the house is good old copper twisted pair and yes distance matters greatly. This is why in Uverse areas you see lots of big ugly cabinets so close together.
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#19
Quote from thinkfire View Post :
There is no way they push those speeds through twisted pair copper unless the "switch"/node was in your front yard. Even then, I would be pretty hard pressed to believe it.

A lot of people believe they are getting the 6Mbsp plan or the 20Mbps but they don't read the fine print that says you have to be within certain distances of the node to actually attain those speeds. We are talking distances in feet, not miles.

I can't tell you how many people think they are getting 20Mbps services until they run a speedtest and realize they area only getting a fraction of that, simply because of the physical location of your home to the node but yet they are misled (read: scammed) into believing otherwise and paying for the higher packages because they think it actually makes it faster.
i have the 12mb plan
http://www.speedtest.net/result/1119170221.png
2 hd shows recording upstairs
and steam is downloading a game
my cable boxes are all connected via cat 5
gateway sync to the dslam speeds are as follows

Broadband

http://gateway.2wire.net/icons/icon_...load_arrow.jpg 32200Kbps http://gateway.2wire.net/icons/icon_...load_arrow.jpg 5040Kbps
you now can have 3 hd streams running + 2 regular sd streams + internet + phone
if you have the fastest 24mb one they say that 3 hd streams will slow it down some

Quote from thinkfire View Post :
I would like to see your speedtest.net results and how much do you pay? Certainly not $20 a month. Wink Big difference there.

Here are mine as of a few minutes ago, this is with torrents still running off of server and I only live in a DOCSIS 2.0 area, not yet DOCSIS 3.0 which allows multiple carrier binding and starting out at 160Mbps but coming soon.

http://www.speedtest.net/result/1119149817.png
your speed test also takes into account speedboost
and we do not have a cap on our internet connection Wink
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#20
Hey, thanks for the education. I thought it was odd that it was coming through my phone jack... never knew of any glass in there.

That said, 6mpbs for $23/mo is about as good as it gets in my location. My DSL is (supposedly) capped at 3.0 max for my house, and cable would be $30/mo for 5mbps + fees and equipment.

Since it's just me, and I don't even watch TV... other than netflix... this deal is just about perfect for me.

It allows me to drop my landline completely, and my bill will go from $63/mo to $27/mo with double the speed and (hopefully) wireless-n as well.
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#21
Wow surprised by the number of people posting with clearly no idea what they are talking about..

I've been a customer for 3 years and love the service.. No, uverse isn't completely fiber. You do have copper coming to your house and into the "gateway" or "modem" which also acts as a wireless router but they are able to offer impressive bandwidth. Your bandwidth will depend on your distance from their VRAD, I'm about half a mile away and my router says I'm getting 32200Kbps down, 5040Kbps up. BUT not all of that is internet, most of that is reserved for TV.. I currently have their 12Mbps down, 1.5 Mbps up service and look at my current rates I just ran here:

http://www.speedtest.net/result/1119170181.png

10.57 Mbps down and that's actually very slow right now because I test it all the time and I'm normally around 11.50. I'm currently watching something in HD and recording another show on their DVR in HD so 2 HD channels are getting streamed which of course is taking up bandwidth along with my 12Mbps connection to the Internet...

I would get FIOS if it was available in my area but uverse keeps me happy for now. I've rarely had a problem in 3 years, it was mostly with the DVR, it was replaced twice free of charge.. I've never had a problem with the internet service. like I said I'm very happy..

I believe they offer an 18Mbps and 24Mbps connection however I don't recommend those because if you're watching 2 HD channels it will take huge amounts of the total bandwidth so there is no way I'd get 24Mbps Internet at the same time. if you get internet only then that's a different story.. but they are always increasing the bandwidth so in the future I might be able to upgrade to higher internet service, right now I feel I'm maxed.
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L0: I know I do not know
303 Reputation
#22
I'd love to freaking get u-verse. My options are 3mbit DSL or $46 a month for 12mbit from cox ($60 for 24mbit). Needless to say, cox service is effing terrible. The suburbs around here have u-verse deployed, but my city hasn't negotiated a contract for it yet.
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#23
I am a Uverse customer in Texas. I got the TV service and the I/net service - not the phone. They told me the I/Net was NOT DSL, yet when the installed it, they provided me with filters for my phone lines so my land line phones would not pick up static. Interesting - I had to use the very same filters when I had DSL with another I/Net provider. Also, the more people on my block who signed up for Uverse I/Net service, the slower and slower and slower my I/Net service got. I finally got sick and tired of ATT's excuses and pulled the plug on their VDSL I/Net service. Immediately I didn't have to use filters on my land line anymore. Also, my speed increased. If I could get my wife to agree to learn a new remote control for a different TV provider, I'd drop ATT Uverse in a heartbeat. Basically, they want you to believe they are giving you the benefits of fiber, but because they are too cheap to pull fiber directly to the house, they instead use the existing copper that runs to the house, and this slows things down considerably.

I can get 4 TV "streams" to my house with UVerse. Watching an HD channel uses 2 of those streams. So, if I record an HD program on my DVR, and I watch an HD program on another TV, I can't watch TV on any other sets. Basically, we record ALL programs on our DVR on non-HD channels so we don't use up all of our bandwidth.

Want to hear something really stupid? I have a wonderful HD TV, but when I try to hook ATT's box up to that HD TV with an HD cable, I periodically lose sound for up to 2-4 minutes at a time? I finally called UVerse tech support (if you can get through to them) and learned that they don't "support" HD cables. They will tell you that you can use them, but they will finally admit that they "lose audio packets" if you use an HD cable with an HD set.

I have been lied to, misdirected, and misinformed by Uverse on numerous occasions. If I could get FIOS in my area, I'd do it because I've watched them pull the fiber in my old neighborhood to each house. That's not what ATT is doing. They will take your $$ as long as you want to send them a check every month, but you are NOT getting true fiber performance.
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#24
Quote from duenor View Post :
My first deal post, so my apologies in advance if I screwed up. Feel free to delete or flame away, I'll learn from it Smilie I searched the AT&T threads, and this one seems different enough to post, but again, let me know if I erred.

This deal really only applies to people who:
  • do not have a dsl offer better than $20/mo for 6mbps
  • do not have a cable offer better than $30/mo for 6mbps
  • do not need faster than 6mbps

* If your home does not require a technician to come over and install your fiber optic package, you can skip the whole Uverse TV deal part and just ask for the $20/mo 1 year with $3/mo modem lease promotion. It's what the CSR and I were originally talking about until we discovered that my apartment complex is technician-install only.

Inspired by the AT&T threads, I decided to do a little research. I was paying $29.99/mo for 1.5-3mpbs (Express Pro) and $30/mo for landline; current offerings in my area (East Los Angeles) are Charter 5mbps for $29/mo and that's pretty much it. My actual speedtest.net [speedtest.net] speed was 2.64mbps.

Called 1(800)288-2020, asked for retention. Laid out my situation. Here's the offer I got in return:

Monthly Recurring Charges
  • AT&T U-verse TV - AT&T U-verse TV $54 .00
  • AT&T U-verse TV - $30 off TV for 6 mos $25 .00cr
  • AT&T U-verse TV - Programming Profile $0 .00
  • U-verse TV Receiver with DVR - Receiver Fee $0 .00
  • AT&T U-verse High Speed Internet - AT&T U-verse Internet $40 .00
  • AT&T U-verse High Speed Internet - U-verse Internet 12mo Elite Intro Price Offer $20.05cr
  • AT&T U-verse Technology - Residential Gateway $0 .00
  • AT&T U-verse Technology - Double Pack Discount $0 .00
  • Network Access Device - High Speed Internet Equipment Fee $3 .00
Total Monthly Recurring Charges $51.99

So the plan as the CSR and I cooked up, is to go fiberoptic (my area's DSL is limited to 3mbps). By adding the TV, AT&T would waive the tech install (my home requires a tech install). A few days (I probably will give it a full month) later, cancel the TV and pay only a pro-rated fee for the month. TV has no ETF (no contract, month to month only). I get to keep the internet service going at $20/mo for 1yr, and the modem stays at $3/mo. So probably ~$27/mo for 6mbps after taxes and county fees.

Modem included is modem/hub with 4 physical ports and wireless b/g/n from 2wire. I'd rather lease than buy because I figure a year later there will be better modems available.

I'm hoping that by going fiberoptic I'll be able to avoid dsl overhead, which supposedly robs dsl speeds by about 20%. I'm also likely going to cancel my landline.

HD netflix, here i come!! drool

What's your location ?
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#25
I signed up for Uverse in Chicago and have been miserable in regards to my service. I think part of the problem has to do with my distance from them, but that should have been something they mentioned at sign up (Yeah, right!!).

Anyways, the only reason I'm still with them, is because I know how to work the CSR's into getting compensated for my headaches. For the first 2 months, I lost service almost every third day. I had 5 different technicians come out and each one of them promised to have "solved the problem". After the first 2 months, service was decent, but still crapped out every once in a while. Anyways, I didnt pay a penny for the first 4 months. After that, any day that I didnt have service would cost AT&T at least 1 free month more. I'm on month 9 and have paid a grand total of $40, and have $150 credit remaining on my account.

If you can deal with the headaches and hours on the phone, go for AT&T Uverse and squeeze them for every penny you can. Otherwise, save yourself the trouble and go with Cable. I will be switching over as soon as AT&T catches on that they aren't getting anymore of my money.
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#26
OP said East Los Angeles.

My POTS + DSL was down for 25 days during our last rainstorm (Alhambra, CA). If you want your TV down too by bundling that into uverse I guess that's your choice.
The company is seriously dysfunctional.

This is a pretty good whitepaper by Ericcson talking about the band paths and modulation of POTS, DSL, ADSL, ADSL2+, VDSL, and a little of VDSL2.
http://www.ericsson.com/ericsson/.../vdsl2.pdf
It's not that hard of a read if you've had some experience with data and broadband communications.

It points out that the copper "last mile" should be a maximum of 1.5km, about 4900 feet. I'd put money on AT&T pushing that farther.
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World dominator and rebel
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#27
any links?
haven't checked right now, but every time I check it's not available...i Have fios, and it's really nice, but the cheapest is $50 without a double playu or triple play
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#28
Quote from cricket_fan View Post :
What's your location ?
east los angeles. specifically, Alhambra (not technically LA but most people know where LA is)

Quote from spackard View Post :
OP said East Los Angeles.

My POTS + DSL was down for 25 days during our last rainstorm (Alhambra, CA). If you want your TV down too by bundling that into uverse I guess that's your choice.
The company is seriously dysfunctional.

This is a pretty good whitepaper by Ericcson talking about the band paths and modulation of POTS, DSL, ADSL, ADSL2+, VDSL, and a little of VDSL2.
http://www.ericsson.com/ericsson/.../vdsl2.pdf
It's not that hard of a read if you've had some experience with data and broadband communications.

It points out that the copper "last mile" should be a maximum of 1.5km, about 4900 feet. I'd put money on AT&T pushing that farther.
My DSL ran just fine for the last three years. AT&T express pro 1.5-3mpbs.
Are you sure it's AT&T and not something in your home? Lots of homes in this area have bad wiring problems... I should know.
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#29
Quote from josepaz2 View Post :
I signed up for Uverse in Chicago and have been miserable in regards to my service. I think part of the problem has to do with my distance from them, but that should have been something they mentioned at sign up (Yeah, right!!).

Anyways, the only reason I'm still with them, is because I know how to work the CSR's into getting compensated for my headaches. For the first 2 months, I lost service almost every third day. I had 5 different technicians come out and each one of them promised to have "solved the problem". After the first 2 months, service was decent, but still crapped out every once in a while. Anyways, I didnt pay a penny for the first 4 months. After that, any day that I didnt have service would cost AT&T at least 1 free month more. I'm on month 9 and have paid a grand total of $40, and have $150 credit remaining on my account.

If you can deal with the headaches and hours on the phone, go for AT&T Uverse and squeeze them for every penny you can. Otherwise, save yourself the trouble and go with Cable. I will be switching over as soon as AT&T catches on that they aren't getting anymore of my money.
lol* this sounds like a slick deal to me...
considering how many hoops people will jump through to save $5, what you're doing sounds golden...
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#30
oh comcast i love their speed..

but what good is all that fast speed if they cut yo @ss if you exceed 250GB bandwith..

that is a HUGEEEEEEEE deal breaker. and before you continue to ask wth im doing to use all that bandwith.. this is 2011, its easy if your with the times.

Comcast had the greatest deal $19 internet only a month and I was getting 12-15 Mbps and 3Mbps upload, but got warned on the bandwith and too much of a hassle watching esp. when sharing with young teenagers in the household.

Uverse needs to match that $19 for that speed rating.
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