Forum Thread

I updated to Windows 7 SP1, now I just have a black screen

rebat 5,264 468 February 24, 2011 at 05:07 PM
Hey SD, decided on another thread because I didn't want this message to get lost in the SP1 discussion.

I downloaded and installed the SP1 update last night (I think it was only ~80MB). I was reading it took a long time for the installation process after restart, so when I went to sleep last night I just did the restart and hoped to have it all done in the morning.

I turned on my monitor and logged in this morning, and all I saw was a black screen and my mouse cursor. It stayed that way for roughly an hour before I restarted and got the same screen. Then I had to leave for work, which is where I'm writing this message.

Is this black screen the installation process? Anyone else have this problem?

Computer specs
E8400 3.0 (no OC)
4GB RAM (Twin2X4096-6400C5)
8800GT 512

13 Comments

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#2
Try and boot into Safe Mode (F8). After it loads the desktop in safe mode, do a restart and let it boot normally.
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#3
Thanks for the suggestion.

I tried to do ALT+CTRL+DEL and got a prompt that says

Failure to display security and shut down options
X The logon process was unable to display security and logon options when CTRL+ALT+DEL was pressed. If the operating system does not respond, press ESC or restart the computer by using the power switch.
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#4
Wait a second.. now I'm getting this error when trying to open any file.

windows cannot access the specified device, path, or file. you may not have the appropriate permissions to access the item

**
I just restarted and i'm having the same error.
I noticed in the boot menu options there is Repair Windows. Going to try that out. I didn't have a system restore point, so I can't really go back to any point except when I first had the computer.

Another edit: looks like a system restore point was created when I did the system update yesterday. Attempting to go back in time.
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Last edited by rebat February 24, 2011 at 07:44 PM
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#5
Godspeed Smilie
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#6
Quote from G37 View Post :
Godspeed Smilie
Ended up selecting "Last Known Good Configuration (advanced)" and it restored from last night.

Not going to get SP1 until I figure out what he deal is.
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#7
Quote from rebat View Post :
Ended up selecting "Last Known Good Configuration (advanced)" and it restored from last night.

Not going to get SP1 until I figure out what he deal is.
most likely either:
a) out of date drivers for something or,
b) user installed modification to Windows. or
c) some program installed by user is interfering.

good luck as there most likely isnt a "good" way to test # 3 if ti's not #1 or #2, short of uninstalling things and testing
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all tech support threads will now be answered with possibly random and false information.
This is due to the retardedness of posters and answering posters in general.
thank you, have a nice day.
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#8
Quote from R1Budha View Post :
most likely either:
a) out of date drivers for something or,
b) user installed modification to Windows. or
c) some program installed by user is interfering.

good luck as there most likely isnt a "good" way to test # 3 if ti's not #1 or #2, short of uninstalling things and testing
Yeah I've never encountered the error except on an old machine where the AV/Firewall (ZoneAlarm) would screw up the start up and BSOD. In this case it looks like I'm just holding during the startup since I can login and hit CTRL+ALT+DEL to get a prompt.

Let's hope Windows patches this patch so I don't have to do any additional patches.
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#9
Quote from rebat View Post :
Yeah I've never encountered the error except on an old machine where the AV/Firewall (ZoneAlarm) would screw up the start up and BSOD. In this case it looks like I'm just holding during the startup since I can login and hit CTRL+ALT+DEL to get a prompt.

Let's hope Windows patches this patch so I don't have to do any additional patches.
have you ensured you are up to date on all other items BEFORE installing the service pack?

as in run winupdate, dopwnlaod / install all updates except sp1, rinse lather repeat until only sp1 is left.

then try installing sp1

you can also download the standalone installer. take you box off the net and uninstall any av programs and try that.
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#10
Quote from R1Budha View Post :
have you ensured you are up to date on all other items BEFORE installing the service pack?

as in run winupdate, dopwnlaod / install all updates except sp1, rinse lather repeat until only sp1 is left.

then try installing sp1

you can also download the standalone installer. take you box off the net and uninstall any av programs and try that.
Sounds like a good approach.
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#11
I installed SP1 on 4 home PC's... 3 went smoothly (although the 2 w/out SSD took a bit longer Wink) and 1 had a problem. kept erroring out, although no black screen. i kept trying online (windows update), then dvd download, then online, etc. online finally won out. i ended up killing extraneous processes (although i think there were about 3... quicktime update, adobe speed launcher, and one other updater) and disabling real-time protection on my AV.

just mentioning it here, since you're getting some permission error, maybe the AV interfered in some way to screw up permissions. might be worth a try.

also, you can try the MS update readiness tool, to check for random registry errors, etc.
http://support.microsoft.com/kb/947821
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#12
Tried again this weekend. After the restart this is my message.

Failure configuring Service Pack
Reverting Changes
(still ended up with black screen on startup after password login)

Had to go to safe mode and restore from last known point which was before the SP1.
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#13
Did you try the Readiness Tool shoitz suggested? It will tell you what is wrong.

Next thing to do would be a Repair Install. Maybe you have a damaged system file or some underlying hard drive/file system problem that can be corrected.
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