at&t problems - Help on what to do?
Okay, so back in june 2010 my internet contract thing from comcast was over so we had to pay 80 dollars a month or so just for channels 2~28 (basic) and we had 22 mb/s connection (compared to our 50 before). A month later I saw a deal on SD that shows a 29.99 a month (no cable or anything needed) 18 mb/s (I think) internet from comcast. I called a rep and she said that it wasn't available for my area. A couple calls later I talked to another guy and he said that he would tell his supervisor and I had nothing to worry about. So I had the internet for about a month and when the bill came, the price? over 80 dollars. I tried to call back the rep and when I spoke with another rep they said that he was not at work and they would leave him a message. Two days later I called again and it got really annoying cause I have called multiple reps they kept saying either hes not there or they can't contact him and the internet is not available in our area so I just cut off our internet.
(Btw, I got charged for installation of 50~100 dollars. I was like WHAT installation, I had comcast a month ago.. They really want to take our money)
Switching To At&t - August
My dad called At&t when we saw the 19.99 a month deal for internet and he BOUGHT the wireless modem around 80 bucks (wireless g and I already had a friggin wireless N netgear router). So yea the internet was noticeably slow (6 mb/s was the speed we were supposed to get) but the router kept on crashing and giving me these errors like ...
The error has been successfully resolved. Please close down your browser and restart it to continue browsing online."
"The Broadband Link is Currently Not Available
DSL Failed to Connect
The system’s internal DSL modem does not currently detect a DSL signal or is having problems connecting.
To restore your Internet connection:
Verify that the telephone cable is still properly connected between a working wall jack and the system port labeled PHONE LINE.
If your system is connected to a DSL phone filter, make sure it is connected to the jack labeled DSL/HPNA.
Make sure that ALL phones, answering machines, or other devices which connect to a phone jack have a DSL phone filter attached.
If you have never had a working DSL Internet connection, it’s possible your DSL service has not yet been turned on. Contact your Internet service provider for assistance.
If you still do not have Internet connectivity after checking the above, click on the "Check Connection" button below."
every 30 minutes, so I called AT&T, and they CHARGED US for a guy to come and just REPLACE our router, which did nothing because at this very moment I am still crashing.
How convenient, in the mail I got a letter saying comcast 22 mb/s connection w/ power boost was available in our area for 29.99 for a YEAR. But since I'm under AT&T I'm not sure if I can cancel it. My dad says we are in a "contract" but I don't believe him. We have a comcast modem and everything.
Sorry about the long story, if you even read this far, my english is bad.. Well as a temporary solution for now, is there any way to fix my modem. I tried resetting it. And theres also another thing. When I watch a youtube video (like 5 minutes later) my internet download speed jumps to 650 kb/s (its the max speed I can ever get) according to windows gadgets and bitdefender and the internet is HORRENDOUSLY slow and I can't watch any videos, not even 240p. So I close chrome and I still see something using the download speed. I checked the resource center I couldn't find the source using the internet. So I used bitdefender and just blocked google chrome from accessing the internet and there it works. The thing is it isn't only a problem for chrome, its on all web browsers and all the computers in my house. We all have anti viruses (AVG, malwarebytes, bitdefender) we are all clean. The funny thing is, this problem started when I got AT&T. Do you guys have anyidea what's going on.
Thanks in advance.
EDIT - I'm still trying to live on 1 MBp/s instead of 6 Mbp/s download speeds. I have to buffer a 240p video on youtube. Internet still disconnects. They replaced router twice, and they said there is nothing wrong with the line. I'm going to cancel soon because promotion for 19.99 is going to end. They won't let me return the crappy router, they won't let me use my own modem (When I connect it to the phone cable and use the internet it says please contact customer support to use it) and my router, I have to use their stupid 2wire modem. I'm going to buy comcast now and I have no idea to get them to get me 29.99 for 12 months. I have had so much trouble trying to order before. I had to cancel twice. Should I call, order 29.99 for 6 months then go to the (forgot the name and don't know how to get there, retention office?) Thanks in advance.
EDIT 2 - The router disconnects when a wireless N device is connected to it and it keeps disconnecting every couple of minutes. AT&T won't fix it because it's my things that are messing it up so they'll charge me for having them come. I tried two different wireless n cards on two different computers same problem. I connected my wnr 2000 to the router. I connect all my wireless devices too it and it works fine, but REALLY SLOW. I don't want to buy any wireless G card. AT&T ends in a month.
Getting comcast.. I planned to get comcast installed September 9th, but it will be a two year contract for 34.99 a month for 15 mbp/s down 3 mbp/s ups (i think - it's performance) and it includes basic cable and one cable box. Second year will be 49.95. The thing is I just read bad things about comcast. If things go wrong like disconnection and you want to cancel or you are in need of financial aid and you need to cancel cause you can't afford comcast it will cost 250 dollars or so. I'm afraid of this because I heard that we are entering a depression and I'm afraid of that. (Am I over exaggerating? I've read the news lately and seems like this country is starting to fall). Is there any deals for one year comcast or something? I just want internet. It has to be cheap and reliable. And it has to be fast enough to stream at least 480p videos without buffering and allows me to upload videos on youtube. Any ideas on what I should do?