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Potential verizon wireless data plan promo for existing customers (must call, can't tell in advance)

kidnos1 56 April 19, 2011 at 09:48 AM in Tech & Electronics (2)
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I have been a verizon wireless customer for several years. I was just on the phone with customer service to downgrade my data plan from corporate ($44.99) to the $29.99 unlimited data plan. At the end of the call the customer service rep said my account qualified for a customer loyalty promotion and discounted my data plan by $9.99 per month (for a year). I asked if there were any strings attached or anything and he said no... I was informed that the promotion is done through the Veizon loyalty department and if your account qualifies it pops up on the customer service reps computer. There is no way to tell in advance unfortunately.
I had no idea this existed. It might be worth others calling....

Initially, I called *611 from my phone and selected option 4 and said I wanted to change my plan.
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Last Edited by UnixAdmin July 6, 2011 at 04:48 PM
NOTE: if you qualify for this promotion, you can apply this discount for any additional lines that have data (e.g., if you currently have multiple lines with data, you can apply discount to all of them; if you upgrade to smart phone any time, you can call in to apply discount to those too).

For family share, must be on at least 1400 min + unlimited txt plan to qualify for $9.99 off data/month.

For single lines, you must be on at least the 450 min + unlimited txt plan ($60/month). If you have an employee discount, it will still apply to the phone part of the plan, but will not apply to the data plan. For example, someone with the 450 min + unlim text plan with a 18% discount will pay $60 * 0.82 = $49.20 for the minutes and $9.99 for the data, for a total of $59.19.

This will extend your contract for phones that have less than 12 months. This is a 12 month promo (order 4/19/11 finish 4/19/12)

This will only extend your contract for 1 year if you have less than 12 months left on it.

It does not adjust your upgrade date at all (I made sure to ask).

Ask to speak to the Loyalty Department right away as they are the ones that do the promo. Ask for the "One year $9.99 data discount promo that is in response to the Sprint Unlimited Plan." They will know of what you speak. ==> It seems that some people are having issues when mentioning the "Loyalty Department" and the CSR's are avoiding these two words as well. You may want to try mentioning the "Talk & Text Data Plan Promotion" because that's what the CSR's called it.

This is for Talk n Text Plans. If your on another plan or older plan ask what the benefits would be by switching to the Talk n Text plans


Conversation:
Me: I'm calling in regards to the Data Plan Promotion for loyal customers.
Rep: Umm... how did you hear about this...?
Me: A buddy of mine told me about this. He mentioned that he was able to get $9.99 off his data plan for being a loyal customer.
Rep: ... Let me take a look at your account to see if this is possible. Can you hold?
<keeps me on hold for a couple of minutes>
Rep: It looks like you do qualify. Let me try to add this promotion to your account.
<tries to do it and fails>
Rep: Sorry, it seems like I'm not able to add this promotion to your account. Let me try to get you to another department
<specifically said "another department" and seemed like she wanted to avoid saying "Loyalty Department">

Rep2: I believe you are trying to participate int he Talk & Text Data Plan promotion?
Me: Yes.
Rep2: Let me go ahead and add this to your plan. It looks like you only have one line that qualifies for this plan (because only one line currently has data plan).
<proceeds to add plan and explain how program works - that my 20% corporate discount won't apply to the data plan and this $9.99 off will apply instead - net savings of $6/month; also mentions 1 year contract extension>
Rep2: Also, if you're ever interested in upgrading any of your other lines to smart phones with a data plan, give us a call and we can apply this discount to your other lines with data as well.



---Some of this is inaccurate. The $9.99 discount off the $29.99 data plan is a targeted promotion. Only certain customers can get this with a 1 yr agreement, but it is worth inquiring about. There is no loyalty department. You'll be speaking with Customer Care or Technical Support. THIS PARAGRAPH IS WRONG. THERE IS A LOYALTY DEPARTMENT! Wrong again. Ask me how I know. There is no Loyalty Department. Also there is no Warranty Department.

Take your urinating contest to PMs please. Thread wiki's aren't the place for it.

--== 6-24-11==--
I just called and got it. Let me give a quick run down of what I did.
1. I called *611 and spoke with Charlene. Told her I heard about the talk, text & data discount promotion and wanted to see if I qualified for it. She had me wait while she checked. She came back and said I did qualify (my current plan is the NATIONWIDE TALK & TEXT FS 1400 min w/unlimited data) and she would have to transfer me to the department that would make the adjustment to my account. I specifically asked "what department is that?". She said "the Loyalty Group".
2 I get transferred to some woman who does not give a name. She says she understands I am trying to get the discount and i say yes but i have a few questions first. My first question was "since I have more than 12 months left on my contract, would this EXTEND my contract an additional 12 months or would it extend 12 months from today and still be less than my original contract date?". She said it would not extend my contract past my original contract date since it was more than 12 months. Second question was, "will this effect my data plan and make it go into the tiered data when this promotion falls off". Her answer was ,"NO, since you are already at the 29.99 unlimited plan, you will be grandfathered in".

the end.

promotion applied. and they applied it to both accounts even though I have a 20% discount already.

--== end 6-24-11 ==--
Can't we all just get along?

Deal extended to 7/31/11

227 Comments

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#3
Quote from kidnos1 View Post :
I have been a verizon wireless customer for several years. I was just on the phone with customer service to downgrade my data plan from corporate ($44.99) to the $29.99 unlimited data plan. At the end of the call the customer service rep said my account qualified for a customer loyalty promotion and discounted my data plan by $9.99 per month (for a year). I asked if there were any strings attached or anything and he said no... I was informed that the promotion is done through the Veizon loyalty department and if your account qualifies it pops up on the customer service reps computer. There is no way to tell in advance unfortunately.
I had no idea this existed. It might be worth others calling....

Initially, I called *611 from my phone and selected option 4 and said I wanted to change my plan.
Awesome find!!! Verizon took $9.99 x 2 off my bill for 12 months!
Reply Helpful Comment? 0 0
#4
What did you say to them? Did you have to say something particular?
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#5
Quote from dashadow88 View Post :
What did you say to them? Did you have to say something particular?
"Speak Friend and enter"
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#6
I've been on the loyalty plan since last year. I don't think mine is limited to one year though.
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#7
No go here. Talked to CS, then xferred to Loyalty Dept then back to CS. She said that promotion ended 1/30/11. I may try again later. You always get a different story with every CS rep you talk to.
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#8
Do you have to be a previous corporate data plan? I just have the unlimited $30 for my droid right now...
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#9
Quote from Tecjunkie View Post :
"Speak Friend and enter"
Actually, it'd just be "friend", and then you could get the discount. hug
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#10
They will extend your contract for 1 year. I just called my friend who is a VP there. He confirmed this special and ensure there is a catch which is the 1 year extension to the contract. No thanks!
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#11
Quote from Tecjunkie View Post :
"Speak Friend and enter"

"Mellon"
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#12
Quote from bailmeout View Post :
They will extend your contract for 1 year. I just called my friend who is a VP there. He confirmed this special and ensure there is a catch which is the 1 year extension to the contract. No thanks!
interesting..i still got one more year til my new every two is up...will it add another year to that?

anyone get this discount while also getting an employee discount? i think i get 20% off my data but will take another 10$ off if can...
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#13
Talked with a rep that said to call the Marketing Dept (1-800-735-7744) for any promos like that. The rep I spoke to in the marketing dept said my line wasn't eligable for any promotions at this time. Frown
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#14
Quote from bailmeout View Post :
They will extend your contract for 1 year. I just called my friend who is a VP there. He confirmed this special and ensure there is a catch which is the 1 year extension to the contract. No thanks!

Just got this deal. Talked to the loyalty department, the CSR said that we couldnt stack the discount with my Corporate discount for the data plan, which was roughly 6 bux off, so he removed that from my line, and gave me the 10 dollars off, and then he gave me the 10 dollars off my wifes line also. He said there was no 1 year extension, because of the amount of time we had under this contract with them. I wish I could be a little more clear, but thats about as clear as he was with me. Nice find OP, thanks.

P.S. He also said that the plans did have to qualify, and he mentioned you needed at least the 1400 minute plan to qualify. Hope this helps.
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#15
This is kind of nutty. I'm thinking this ties back to the promotion from last November [vzwshop.com], which was widely said to have ended 1/30/2011. But I'm not sure, because that gave you $20 off per month per data line... Will monitor and give VZ a ring otw home today.
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