Deal DetailsLast Edited by starcaptor April 21, 2011 at 06:19 PM
I saw the original thread here http://slickdeals.net/forums/showthread.php?
Instead of dealing with the possibility of having an idiot CSR screw things over, I just called the Verizon Fios Store near me, and they said they would swap my boxes out for nothing.
Edit: I wasnt aware that some people are getting the runaround from their local verizon store. I was using information from other HD forums as well as broadbandreports, and so far, only from this thread so I notice people getting turned down. very strange.
You heard that right...YOU ONLY PAY THE UPGRADE FEE WHEN YOU SHIP!!
I know gas is expensive, but Id rather drive 9 miles and spend the $2, than risk paying $40 or more to have them shipped, which takes too much time anyways.
Make sure you CALL , and place an order first, some stores dont have them in stock yet.
But since current deployments are using the same boxes as on the commercials (the new ones), theres no excuse for them to not have the new ones...if not, they probably just ran out of stock. But based on wall-st ramblings, Verizon isnt exactly selling fios like hotcakes, so there should be plenty.
For people who want to know advantages of swapping boxes:
Current DVR - Motorola 7232 - Faster CPU, 500 gig HD (160 in old ones), and the ability to use external hard drives by eSATA
Current STB - Motorola 7100 or Cisco (rare) - Faster CPU, more energy efficient (you lose your clock)
ALL NEW BOXES - Ability to use the new 1.9 IMG channel guide upgrade, which is sleeker, widescreen (!), and faster (you can use 1.9 on older boxes, but it will lag according to beta testers)
Website with locations and phone numbers of all Fios TV Centers http://www22.verizon.c
YOU MUST CALL THE STORE AND PLACE AN ORDER FIRST BEFORE GOING IN TO DO A SWAP!!! YOU NEED A LIVE ORDER #!
Lets post a list of the locations or procedures which we were able to get the exchange done at with little hassle.
Hauppauge, NY - YES(make sure you call first, and then get there before 5:45!!)
Hempstead, NY - NO (redirects to website...just a fyi...this store is pretty horrible...long lines, and rudeness abound (heard from friends, AND REPS at Hauppauge!!)
Carmel, NY - NO (redirect to website)
Waltham, MA - NO (redirect to website)
Concord, DE - YES (Called on 5/13/11 and was able to place an order for 3 new boxes! one HD DVR and two HD STBs
Phily, PA - NO (redirects to website)
Paramus, NJ - YES
Danvers, MA - YES
Northern VA - YES
Pittsburgh PA - YES
Yonkers, NY - YES
Long Beach, CA - YES
Garland, TX - Yes
New York (Manhattan 2nd Ave), NY - NO (redirects to website)
elmorage has the tip, to bypass the possibility of a negative, to simply call them (customer service or the store), ask for an ADDITIONAL STB (or DVR)...as if you are installing a second television...and they will gladly send you one for free...you then repackage your old stuff in the boxes the new stuff comes in (they all include free return labels), and drop that off at UPS, and no one is the wiser >D. You only end up paying for 1 day or so of pro-rated possession of multiple receivers.
-----------------------------------------OTHER IMPORTANT INFO
Current boxes floating in the Fios neighborhoods - thanks to waiting4fios @ dslreports.com
Motorola QIP 7100-2, Motorola QIP-7232 2 are the latest models in most places. The Cisco boxes are still only in parts of NY (not NYC).
The Motorola QIP-2500 (an SD only box with guide/on demand/etc. ) has been phased out as mentioned.
Motorola QIP-6200 (1st gen HD box) = phased out except for occasional refurbs
Motorola QIP-7100 (2nd gen HD box with a clock) = still in circulation but no longer manufactured
Motorola QIP-7100 2 (2nd gen HD box without a clock) = primary circulation
Motorola QIP-6416 (1st gen HD/DVR 160GB) = phased out except for occasional refurbs
Motorola QIP-7216 (2nd gen HD/DVR 160GB) = still in circulation but no longer manufactured
Motorola QIP-7232 2 (3rd gen HD/DVR 500GB) = current deployment
Motorola DCT-700 (digital adapter provides all SD channels; No frills) = current deployment
-------------------------GENERAL INFO TO MAKE FiOS SLICKER
On the topic of FiOs - if you live in lower NY and in NJ, and ure paying more than $70 for triple play, go call them and complain! Accd to an advertisement in their store, users in NY and NJ and CT can get triple play (15/5 internet, Extreme HD, and phone) for $70 a month for a year without haggling...and DVR for life. If you live in a cablevision served territory, you can bargain even more (I have 25/25 internet, Extreme HD, Copper Phone, and free MR-DVR for $70 a month for 2 years)
DVRs are generally $16 a month ($20 for Home Media Options)
STBs are $6 a month They are not leasing out non-HD ones anymore.
The old school STBs use 20 watts on idle, and I am guessing since they made a "non-clock" version of it in the 7100-2, that power consumption reduction was a huge objective. So you save power too
NEW INFO FROM VZ TECH...THE 1.9 IMG WILL ALLOW DVR RECORDING FROM MULTIPLE ROOMS WITH ONE DVR BOX!!! BUT YOU ARE LIMITED TO 2 RECORDINGS AT ONCE!