Forum Thread
Groupon Discounts, Deals and Coupon Codes

Not So Good Groupon Return Policy Experiance

ussrname 405 237 May 31, 2011 at 05:28 PM in Review More Groupon Deals

Thread Details

Bought two Groupons for an activity ~30 days ago - to go with a friend. I recently got an injury that prevents me doing this activity. So I phoned Groupon ask to refund them - expecting no hassel because the Groupon return policy states:

"If your Groupon experience ever lets you down, let us know and we'll refund your purchase. Period.

If you'd like to return a purchase for any other reason, our Customer Support team will work with you to help make it right. Contact us."

Plus a little video talking about no red tape returns, that they are crazy for having such a generous return policy, etc.

Conversation went as follows

Rep: "We can refund one but we can only give you Groupon credit for the other one as it was as a gift".

Me: "I purchased them to use together with a friend. Now I can't go and I want my money back. Groupon credit isn't acceptable."

Rep: "Groupon credit is good, etc".

Me: "That is completely unacceptable and directly contradicts your return policy".

Rep: "Okay, I'll give you credit this time. But we are losing money, we promised the company sales, its so long after the deal, etc"

I don't feel like I should have to fight with a representative of a company to get them to follow their return policy. If this had been my GF, she would have been stuck with Groupon credit. I'm a tough negotiator so it was fine for me.

In the past I've spent a couple hundred at Groupon and I would choose Groupon over its clones because they had a great reputation for service - now I feel like this reputation wasn't deserved and these deals are a commodity.

Just wanted to throw this out there. I got my money back but I didn't expect to have to argue for it.

tldr: Got hassled returning two unused Groupons 30 days after purchase. Whining here even though I got my money back.

Community Wiki

Last Edited by ilovehhx November 5, 2011 at 02:31 PM
This post can be edited by most users to provide up-to-date information about developments of this thread based on user responses, and user findings. Feel free to add, change or remove information shown here as it becomes available. This includes new coupons, rebates, ideas, thread summary, and similar items.

Once a Thread Wiki is added to a thread, "Create Wiki" button will disappear. If you would like to learn more about Thread Wiki feature, click here.

I have the same situation. Te CSR won't refund at all. They said "Groupon made a great gift" bul***it.
So no refund from Groupon after you purchased!
They only refund if it is "unresolvable" issue!
I doubt there would be anything cannot be resolved in their mind!



Sign up for a Slickdeals account to remove this ad.

Sorry, dude. Sometimes, the advertisement is not true.
Reply Helpful Comment? 0 0
Joined Aug 2007
L10: Grand Master
6,143 Posts
2,278 Reputation
I don't like Groupon's business model - the store (usually a small biz) takes on all of the risk & Groupon makes a silly amount of money. I won't buy from them.
Reply Helpful Comment? 0 0
seldom go for Groupon. charge back is not easy.
Reply Helpful Comment? 0 0
Check out this blog post and the reply from the Groupon founder.

I like that he actually gets involved with customers.

I'm hoping for a better experience. We bought two Groupons earlier this summer and it looks like we will be way too busy to use them by the time they expire.
Reply Helpful Comment? 0 0
Joined Jun 2011
Permanently Banned
45 Posts
115 Reputation
Huh, I've never actually bought from Groupon but I've wanted to try it for a while. I'll be a little wary about it now. Thanks for the warning!
Reply Helpful Comment? 0 0
Page 1 of 1
Join the Conversation
Add a Comment
Copyright 1999 - 2016. Slickdeals, LLC. All Rights Reserved. Copyright / Infringement Policy  •  Privacy Policy  •  Terms of Service  •  Acceptable Use Policy (Rules)  •  Interest-Based Ads
Link Copied to Clipboard