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Free Replacement Keurig Platinum - YMMV

cpetrou 56 113 June 24, 2011 at 04:31 AM in Your Mileage May Vary (YMMV) (6)
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Last Edited by cpetrou June 24, 2011 at 05:25 AM
Like just about every other Keurig owner, mine died. My wife wanted to replace it with a new one immediately. I had previously found a great deal on the Keurig Platinum in which we had for just over 1.5 years. I'm not a coffee drinker so going out to buy another $200 coffee maker wasn't on the top of my list.

I told her to hold off and see if I could fix it. I found a bunch of instructions and videos online on "how to fix your Keurig". I tried everything and nothing seemed to fix it. So, I decided to contact Keurig through their Web site. After 3 business days, I received an e-mail that basically said they couldn't do anything for me online, but to call their customer service department at 866-901-2739.

Upon calling Keurig's customer service department, they asked for me all kinds of information - name, address, phone number, e-mail address, serial number, etc. They asked if I was on city water and if I used water that had been filtered prior to going into the Keurig - both I had answered YES. So, they also preceded to try and troubleshoot my problem. The tools needed to troubleshoot my Keurig consisted of an uncoated paperclip and a measuring cup. That's right, apparently Keurig must think the best way to fix their machine is with an uncoated paperclip... LOL.

They had me shove that paperclip in several small openings throughout the Keurig and rotate it up and down, back and forth vigorously. They said it was to try and clean out any debris that may be clogging the small openings. After trying their recommendations, the customer service rep said that they would simply send me out a brand new Keurig Platinum as a replacement. The only thing I would have to do is send back the K-Cup holder that came with the broken Keurig within 30 days. Within hours, I received a confirmation e-mail from Keurig that the replacement had been ordered and will be here within 3 to 7 business days.

You know what "they" say... A happy wife make a happy home... LOL!!!

So, before throwing out your broken Keurig and going out to buy a replacement Keurig or some other brand... try contacting customer service at 866-901-2739 and see if they will simply send you out a replacement. But, remember to have an uncoated paperclip handy at all times... LOL!!!

Please keep in mind... YMMV!!!

laugh out loud
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#2
Or buy from Costco
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#3
Not sure this is a hot deal, but a good tip. Thanks!
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Joined Jun 2005
This box is so darned sma
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#4
What problems were you having? Mine is slow as hell now, and 3/4 of the time, it shorts the cup size.
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#5
Nice to know. Mine is about a year and a half old. So far no problems. We always use filtered water, so never have problems with that calcium build up, which I think is the start of many problems
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#6
i bought a squaretrade warranty on mine for like $12 for this exact reason. they are known to die early....if it dies after the 1 year manufacturer warranty, i am safe through squaretrade :-)
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#7
Don't be so quick to ridicule their suggested solution.

I've used the paperclip on my Platinum and had it work, so far, to fix a WIDE variety of different symptoms. Sometimes short-cupping, sometimes shutting off, sometimes suddenly noisy, sometimes a weak cup followed by some other symptom... apparently ALL were caused by clogs of that upper aperture. Poke the paperclip through, wiggle it around a bit, then run a few cups of water through with no K-cup. Once or twice I've had to repeat it to clear up the symptoms, but clear up they have, every time.

Also, once when I caught it giving trouble I noticed that the entire top of a previous K-cup had ruptured instead of just being punctured, and it had spread a LOT of grounds around that whole area.

As always, YMMV.
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#8
Quote from mominsky View Post :
i bought a squaretrade warranty on mine for like $12 for this exact reason. they are known to die early....if it dies after the 1 year manufacturer warranty, i am safe through squaretrade :-)

Yep, got a Squaretrade warranty on mine too. Figured it's likely to stop working within 3 yrs and will at least get my money back, less the $12 warranty cost.
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#9
Quote from Chef_ View Post :
What problems were you having? Mine is slow as hell now, and 3/4 of the time, it shorts the cup size.
The end is near! Thats how my first one was acting before it died, and now its replacement is doing it too.
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#10
You can also try the descaling procedure listed in the owner's manual. It seemed to work for me when my Keurig B60 was shorting the cup size. I did the procedure twice IIRC.

Descaling your Keurig [keurig.com]
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#11
When (and why) did coffee making become so complicated? I just use hot water and ground coffee...people always ask me what I use because they love it.
I just spend my money on quality coffee (when it is on sale of course!)
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#12
I got a replacement as as well mine was just over a year old and purchased from amazon!
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#13
Another tip I read somewhere (Amazon I think) was to make sure that the top of k-cup is not bulging with air, if it is then puncher the top of the k-cup center (where it would normally be punchered by the brewer) with a non-coated paper clip Smilie to extract the air before using the k-cup in the brewer.
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#14
I am returning my coffee maker to Costco today. I have a ton of K-cups as I just ordered them. The Keurig machine is the best when it works. The company needs to do some changes to keep their machines up and running. Great coffee and tea.
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#15
Good to know, thanks for sharing.
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