Problem with Amazon: Account closed right after my trade-ins are accepted and processed.

I really don't know where else to ask so if anyone can help, I will greatly appreciate it.

I have been a loyal shopper to Amazon.com for years now and I enjoy shopping at Amazon.com.
I have Amazon prime as well and I just got approved for Amazon credit card after I got suspended (kinda makes no sense).
Let me first clarify: I had NOT bought any big ticket items, nor have I returned anything excessive or expensive.
For the past few months for example, I had spent over $2000 on amazon.com alone, and I only had 2 returns, one for a defective item that costs $10, and another for a wrong item sent to me that costs $28 (approx).
If you look at the math, my return rate, if anything, is about 2% of what I bought.

I am moving in 2 weeks and I had started packing up everything. I noticed I had a lot of used games, old textbooks, old DVDs, etc and Amazon.com had a trade-in program.
I figured I might as well trade them back in to Amazon.com, since it is convenient, shipping is free, and I was gonna shop at Amazon one way or another regardless so Amazon credit will do just fine.
The items were received by Amazon last Friday and yesterday (Monday), and was only processed today for Amazon credit.
I had received 4-5 emails regarding my trade-in, with the last email sent at 1pm sharp.
Within 12 minutes, I received another email from amazon (pasted below) that my account is suspended.
There is completely zero basis unless you want to count trade-ins as returns. If so, they should have said and I would have never traded anything in. I would have just sold it on ebay.com or half.com or even amazon.com directly myself.

Another problem that I could think of was a problem with shipping for one of the packages that was resolved by the UPS. I had purchased a Macbook Air and the UPS guy had misplaced the package. Eventually the package was found and everything was good. I had contacted Amazon when the package was still missing, but did not file for a claim for any replacement or refund. I did not bother updating them about the situation either since the package was found and everything was OK and also because of the fact that a claim wasn't filed to start with. To clarify: throughout the entire communication process, at no point in time I asked for a replacement, or a refund.

Other than that, I do NOT have any returns/replacements at all. I had talked to Customer Service a few times for late shipments and once they gave me a $5 Amazon credit because it was grossly late (by 2 weeks).
I cannot think of anything else that is acting negatively onto my account that has caused such an action.

I had emailed Amazon Account Specialist department and had no reply as of yet but am not expecting any till 1-2 days later since that is the time frame it takes I was told.
I had called Amazon many times at their corporate location, talked to their Customer Service Department, their "escalated" customer service Department (Search & Rescue is what it is called), and attempted to talk to their Executive customer Relations department but to no avail.
I had sent emails to other departments too including their Executive Customer Relations (ECR) and am awaiting reply.

It looks very dubious to suspend me right after my items are processed for Amazon credit.
Now I can't access the credit and they won't refund according to their policy.
They won't send the items back to me either.

What can I do and what are my chances?

Some facts about me:
My purchases are mostly small ticket items, such as for dog supplies, printer ink, textbooks, camera accessories, small electronics, skincare products, surge protector, power cords, home and gardening items, and 1 computer laptop.
I had not returned anything expensive this year.
Last year August I returned a set of speakers ($800) because it was defective/damaged. Subwoofer had a big crack like someone hammered it.
Other than that, nothing else.

EMAIL AMAZON SENT ME:

Hello,

A careful review of your account indicates that you've requested refunds and replacements on a majority of your orders for a variety of reasons.

In the normal course of business, we expect there may be occasional problems. However, the rate at which such problems have occurred on your account is extraordinary, and it cannot continue. Effective immediately, your Amazon.com account is closed, and you will no longer be able to shop in our store.

All other accounts related to yours have also been closed. If you were to open a new account, it would also be closed. We will not accept the return of any additional orders placed under a new account, and we won't issue further refunds for those orders. We appreciate your cooperation.

If you’re a Kindle customer, you'll still be able to purchase Kindle content and access the “Manage Your Kindle” services for your account.

Going forward, any questions must be directed to cis@amazon.com. Please do not contact Amazon's Customer Service department, as they will no longer be able to assist you.

Best regards,

Account Specialist

Quote from enharu : I really don't know where else to ask so if anyone can help, I will greatly appreciate it. I have been a loyal shopper to Amazon.com for years now and I enjoy shopping at Amazon.com. I have Amazon prime as well and I just got approved for Amazon credit card after I got suspended (kinda makes no sense). Let me first clarify: I had NOT bought any big ticket items, nor have I returned anything excessive or expensive. For the past few months for example, I had spent over $2000 on amazon.com alone, and I only had 2 returns, one for a defective item that costs $10, and another for a wrong item sent to me that costs $28 (approx). If you look at the math, my return rate, if anything, is about 2% of what I bought. I am moving in 2 weeks and I had started packing up everything. I noticed I had a lot of used games, old textbooks, old DVDs, etc and Amazon.com had a trade-in program. I figured I might as well trade them back in to Amazon.com, since it is convenient, shipping is free, and I was gonna shop at Amazon one way or another regardless so Amazon credit will do just fine. The items were received by Amazon last Friday and yesterday (Monday), and was only processed today for Amazon credit. I had received 4-5 emails regarding my trade-in, with the last email sent at 1pm sharp. Within 12 minutes, I received another email from amazon (pasted below) that my account is suspended. There is completely zero basis unless you want to count trade-ins as returns. If so, they should have said and I would have never traded anything in. I would have just sold it on ebay.com or half.com or even amazon.com directly myself. Another problem that I could think of was a problem with shipping for one of the packages that was resolved by the UPS. I had purchased a Macbook Air and the UPS guy had misplaced the package. Eventually the package was found and everything was good. I had contacted Amazon when the package was still missing, but did not file for a claim for any replacement or refund. I did not bother updating them about the situation either since the package was found and everything was OK and also because of the fact that a claim wasn't filed to start with. To clarify: throughout the entire communication process, at no point in time I asked for a replacement, or a refund. Other than that, I do NOT have any returns/replacements at all. I had talked to Customer Service a few times for late shipments and once they gave me a $5 Amazon credit because it was grossly late (by 2 weeks). I cannot think of anything else that is acting negatively onto my account that has caused such an action. I had emailed Amazon Account Specialist department and had no reply as of yet but am not expecting any till 1-2 days later since that is the time frame it takes I was told. I had called Amazon many times at their corporate location, talked to their Customer Service Department, their "escalated" customer service Department (Search & Rescue is what it is called), and attempted to talk to their Executive customer Relations department but to no avail. I had sent emails to other departments too including their Executive Customer Relations (ECR) and am awaiting reply. It looks very dubious to suspend me right after my items are processed for Amazon credit. Now I can't access the credit and they won't refund according to their policy. They won't send the items back to me either. What can I do and what are my chances? Some facts about me: My purchases are mostly small ticket items, such as for dog supplies, printer ink, textbooks, camera accessories, small electronics, skincare products, surge protector, power cords, home and gardening items, and 1 computer laptop. I had not returned anything expensive this year. Last year August I returned a set of speakers ($800) because it was defective/damaged. Subwoofer had a big crack like someone hammered it. Other than that, nothing else. EMAIL AMAZON SENT ME: Hello, A careful review of your account indicates that you've requested refunds and replacements on a majority of your orders for a variety of reasons. In the normal course of business, we expect there may be occasional problems. However, the rate at which such problems have occurred on your account is extraordinary, and it cannot continue. Effective immediately, your Amazon.com account is closed, and you will no longer be able to shop in our store. All other accounts related to yours have also been closed. If you were to open a new account, it would also be closed. We will not accept the return of any additional orders placed under a new account, and we won't issue further refunds for those orders. We appreciate your cooperation. If you’re a Kindle customer, you'll still be able to purchase Kindle content and access the “Manage Your Kindle” services for your account. Going forward, any questions must be directed to cis@amazon.com. Please do not contact Amazon's Customer Service department, as they will no longer be able to assist you. Best regards, Account Specialist

tl;dr

I find it amusing that you're disregarding the notice to NOT call customer service, because they can NOT help you.

It sounds like you emailed cis@amazon.com already, so wait for a reply and deal with them It could've been a simple mistake.

I am sorry. Was just desperate so I figured I wanted to try all avenues.
I called them only to hope that they can transfer me to that "Account Specialist" department.

I will wait I suppose
I am panicking so bad I was hoping for answers or maybe someone who had experienced it before that can help.

As for the other person who said its too long to read, Summary here:

Returned 2% of my total purchases net worth. NONE of them being big ticket items.
Contacted amazon last week about a missing laptop that was found later on due to UPS mistake. No claims filed.
Traded in $230+ worth of items to Amazon (games & books).
Got processed and accepted today, and got banned around 10minutes after for excessive returns.
Stuck here in the well ever since then wondering what extraordinary items I had returned.

I wonder which lounger this is...

hmmm, wondering what will happen to your credit...dont' forget to fight for it

Quote from SDRebel : hmmm, wondering what will happen to your credit...dont' forget to fight for it

Quote from IVIal :

you finally agree with me today

Quote from SDRebel : you finally agree with me today

I only disagreed with you once, you make it sound like I pick fights with you.

Quote from IVIal : I only disagreed with you once, you make it sound like I pick fights with you.

i think you do, do you have a problem with that? do you want to go outside and fix that?
:fight:

Hmm how can I fight for my credit without taking it to the courts?

What worries me MOST is the fact that Amazon might just not care and ignore me. That seems to be the main problem for a lot of people. Yes there are people who abused the return policy and are trying to get reinstated. However there are other scenarios I read about that the ban seems unwarranted. In my scenario that was just really sudden and shocking. Only thing I sent back to Amazon are 2 returns and trade-ins.
If they do count trade-in as returns, I would say that is a lot of returns then, but that makes no sense.

Won't the court filing fees itself be pretty substantial compared to my credit of $250? I really don't want to go through the whole process to get back like $20 after court fees. Another scenario I am hoping that won't happen is that I end up getting pounded senseless in court by some big shot corporate lawyer because I don't want to pay over $500 to have a lawyer represent me in a $230 claims suit. And I honestly do feel robbed. Are there any state laws or federal laws that protects consumers on this? What they did is to basically accept my items and not pay me. I live in state of California if that helps.

I had sent a letter to them but its a PO address in Seattle. I don't know where to find their presidents or other addresses. I had called corporate location but they can't transfer me to VPs.
Throughout the entire process, I have been extremely polite. I may have sounded worried and panicky over the phone but I was definitely not rude throughout the entire time :[
The people that I managed to speak with couldn't help me at all because they couldn't access my account and I guess that is how Amazon is structured to be.

Thanks a lot for all your help! I appreciate it so much.
I am so disappointed and sad this happened

Quote from SDRebel : i think you do, do you have a problem with that? do you want to go outside and fix that? :fight:

Quote from SDRebel : i think you do, do you have a problem with that? do you want to go outside and fix that? :fight:

She'll kick your ass. I love you and all, but I gotta tell ya, that woman is a powerhouse in many ways. I really don't want to have to triage your broken bones and try to nurture the quivering remains of your psyche for years on end.

Quote from enharu : Hmm how can I fight for my credit without taking it to the courts? What worries me MOST is the fact that Amazon might just not care and ignore me. That seems to be the main problem for a lot of people. Yes there are people who abused the return policy and are trying to get reinstated. However there are other scenarios I read about that the ban seems unwarranted. In my scenario that was just really sudden and shocking. Only thing I sent back to Amazon are 2 returns and trade-ins. If they do count trade-in as returns, I would say that is a lot of returns then, but that makes no sense. Won't the court filing fees itself be pretty substantial compared to my credit of $250? I really don't want to go through the whole process to get back like $20 after court fees. Another scenario I am hoping that won't happen is that I end up getting pounded senseless in court by some big shot corporate lawyer because I don't want to pay over $500 to have a lawyer represent me in a $230 claims suit. And I honestly do feel robbed. Are there any state laws or federal laws that protects consumers on this? What they did is to basically accept my items and not pay me. I live in state of California if that helps. I had sent a letter to them but its a PO address in Seattle. I don't know where to find their presidents or other addresses. I had called corporate location but they can't transfer me to VPs. Throughout the entire process, I have been extremely polite. I may have sounded worried and panicky over the phone but I was definitely not rude throughout the entire time :[ The people that I managed to speak with couldn't help me at all because they couldn't access my account and I guess that is how Amazon is structured to be. Thanks a lot for all your help! I appreciate it so much. I am so disappointed and sad this happened

They care. The problem is that if you chose to fight them in court, you're going to have to do so in their jurisdiction (for one), and their attorneys will do everything they can to discredit you because Amazon is under the limelight with affiliations in the corporate world from A to Z. Their customer relations are on the line, as well as their reputation. If they've stated to you that they (meaning someone) will get back to you, sit tight. Someone will get back to you. Right now you're a number among many. Eventually your number will come up in their que and they'll research your problem.

I have gotten a reply.
It is another copy and paste reply that is very similar, almost identical to what the first guy sent me.
What can I do? -_-

I asked about my account credit, and what he meant by "large" amount of returns and related stuff but he just dodged all of my questions. sigh....

Quote : Hi, I'm Brett O'Keefe of Amazon.com's Executive Customer Relations team. Jeff Bezos received your email and asked me to respond on his behalf. I've reviewed your account and understand you're concerned about its closure. While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our Account Specialists is correct. As they mentioned, a careful review of this account and related ones shows you've requested refunds and replacements on a majority of your orders for a variety of reasons. In the normal course of business, we expect there may be occasional problems. However, the rate at which such problems have occurred on your account is extraordinary, and it cannot continue. Your Amazon.com account has been closed, and you will no longer be able to shop in our store. All other accounts related to yours have also been closed. If you were to open a new account, it would also be closed. We will not accept the return of any additional orders placed under a new account, and we won't issue further refunds for those orders. We appreciate your cooperation. I’m sorry for any disappointment caused and appreciate your understanding. While we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website. Regards, Brett M. OKeefe Executive Customer Relations Amazon.com http://www.amazon.com