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I won an Ebay dispute but they didn't mention about a free return shipping label. What do?

thatbb6 1,298 256 August 19, 2011 at 09:18 PM
So this shady seller sold me a Logitech mouse and it turned out to be defected. The mouse cost $18.56 and $4.99 S/H. He said he will refund $18.56 to me if I send him back the mouse. I'd lose out $9.98 (2x S/H) if I do so.
So I escalated the case to Ebay and now they refunded $23.55 back to my account, which is what I paid. They did not provide a return shipping label for me to send the mouse. I don't want to keep this mouse because the seller was claiming that the mouse worked and I was scamming him. How am I suppose to handle this situation? Is the return shipping on me? Or on him? If it's on him, do I ask him or Ebay?

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#2
Quote from thatbb6 View Post :
So this shady seller sold me a Logitech mouse and it turned out to be defected. The mouse cost $18.56 and $4.99 S/H. He said he will refund $18.56 to me if I send him back the mouse. I'd lose out $9.98 (2x S/H) if I do so.
So I escalated the case to Ebay and now they refunded $23.55 back to my account, which is what I paid. They did not provide a return shipping label for me to send the mouse. I don't want to keep this mouse because the seller was claiming that the mouse worked and I was scamming him. How am I suppose to handle this situation? Is the return shipping on me? Or on him? If it's on him, do I ask him or Ebay?

They already refunded the money to your account? If so, did they say you MUST return the mouse? If not, the mouse is yours to keep. PayPal would have told you to return the mouse up front, with a way to track it's return via the web. Since it appears they did not do that in this case, they must intend for you to keep the mouse.
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#3
Quote from MikeBear View Post :
They already refunded the money to your account? If so, did they say you MUST return the mouse? If not, the mouse is yours to keep. PayPal would have told you to return the mouse up front, with a way to track it's return via the web. Since it appears they did not do that in this case, they must intend for you to keep the mouse.
This is what I got.

Hi xxxxxxxxxxx,
We have decided to issue you a courtesy refund for this case on Aug 19, 2011 to the PayPal account you used to purchase this item. The refund includes the purchase price plus original shipping. Please log in to PayPal to get your refund.
This case is now closed, but you can view the details of the case in the Resolution Center.
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#4
That's it, you're done.

How was the mouse defective?
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#5
"This case is now closed". Translation: keep the money, AND the mouse.

Don't even worry about it. IF he scammed you knowingly, he got what he deserved. If not, well, that's sometimes the cost of doing business, and he'll just have to make it up by selling something else.
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Last edited by MikeBear August 19, 2011 at 10:41 PM
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#6
Quote from redmaxx View Post :
That's it, you're done.

How was the mouse defective?
Quote from MikeBear View Post :
"This case is now closed". Translation: keep the money, AND the mouse.

Don't even worry about it. IF he scammed you knowingly, he got what he deserved. If not, well, that's sometimes the cost of doing business, and he'll just have to make it up by selling something else.
The left click would stop working for 10-20 seconds. This happened like 4-5 times during my 3 days testing. The hyper-fast scroll wheel keeps zooming in and out of the page w/o me clicking it. Start Menu scroll bar keeps moving by itself when I click on a certain folder. I reinstalled the SetPoint and deleted all the settings in the registry as instructed by a Logitech rep and still no luck.
Oh well I guess that's what he gets for selling a mouse w/o testing.
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#7
just dont rub it in cause he knows who you are and where you live.
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#8
shoot an video of you smashing this mouse up and send it to the seller
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#9
Quote from thatbb6 View Post :
The left click would stop working for 10-20 seconds. This happened like 4-5 times during my 3 days testing. The hyper-fast scroll wheel keeps zooming in and out of the page w/o me clicking it. Start Menu scroll bar keeps moving by itself when I click on a certain folder. I reinstalled the SetPoint and deleted all the settings in the registry as instructed by a Logitech rep and still no luck.
Oh well I guess that's what he gets for selling a mouse w/o testing.

Was this supposedly brand new, and in a box with a warranty? If so, call Logitech back, and tell them you want a replacement for their DEFECTIVE device.

Otherwise, you might want to try it on another pc completely, and see if it works fine there. Sometimes mice just go crazy for what seems like no reason, but is really a pc problem, or software combination issue and NOT a bad mouse.
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#10
Quote from MikeBear View Post :
Was this supposedly brand new, and in a box with a warranty? If so, call Logitech back, and tell them you want a replacement for their DEFECTIVE device.

Otherwise, you might want to try it on another pc completely, and see if it works fine there. Sometimes mice just go crazy for what seems like no reason, but is really a pc problem, or software combination issue and NOT a bad mouse.
Mouse is used and I did tried it with 2 comp and 1 laptop. Same horrible result. Will Logitech cover something like this?
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#11
Quote from thatbb6 View Post :
Mouse is used and I did tried it with 2 comp and 1 laptop. Same horrible result. Will Logitech cover something like this?

I don't know if they will or not. I'd think it would at least be worth another phone call to ask them. Nothing ventured, nothing gained, so why not try.
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#12
Quote from MikeBear View Post :
I don't know if they will or not. I'd think it would at least be worth another phone call to ask them. Nothing ventured, nothing gained, so why not try.
thanks for ur help man. Repped.
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#13
what im starting to see a lot of on 3bay is that 'salvagers' are buying up the returns from B&M stores for pennies on the dollar. a whole pallet might be worth anywhere from $200 to $1000, but they only pay $200. so then these 'salvagers' turn around and try to sell this returned stuff on cl and 3bay as 'new' in an effort to make a profit.
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#14
Logitech may help you, but I suspect a bad solder joint (often around the pushbutton switches) or a break in the cable (probably where it exits the mouse or at the connector).

Why not post a video on YouTube of the mouse acting up, and include the seller's identity in it?
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#15
I think a courtesy refund means ebay/paypal just ate it and let the seller keep your money, but refunded out of their pockets. Which would mean you keep the merch.
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